Air India Express Complaints & Reviews

I, Satheesh M.R, travelled in Air India Express on 19 th September 2015 ( Confirmation number 1WKTXN, Flight no IX - 540 ) When I received my luggage in Trivandrum, from my luggage, Samsung Galaxy note 4, was found missing. Only empty box was there. There is a loss of Rs 40000 to me.It is a shame that there is no safety for our luggage here. If problem not resolved immediately, it wil be escalated to the apex level and with judiciary.

Dear Authority, My wife and two daughters where supposed to travel today on Sep 2 on airindia express from calicut to Sharjah (Confirmation No./PNR: NEGLAS) since it was strike they have been staying in a near by hotel. When they went to the airport they realised that the flight was rescheduled and obviously they missed the flight. Alternatively I had to book a fresh ticket for airindia tonight and it costed be 72294 rs. I want to get refund on the ticket and compensation for the inconvenience and money that I had to spend unnecessary. Passenger Last Name: FAVAS Confirmation No. PNR: NEGLAS Shibu Favas [protected]@gmail.com Contact Mobile Number : [protected], [protected]

Had travelled from singapore to nagai for a short visit to attend an important function. I travelled by Air India Express flight no. IX 681 on 08/08/15 landing in trichy .My baggage was misplaced by the airlines and I had to go back to trichy again 2 days later to collect. This affected the whole plan This mistake of theirs caused me an additional expense of around Rs.5000/- for clothes and additional purchases and Rs. 3000/- for taxi fare to the airport to collect the baggage. Spent one whole day for collection of baggage.worst is not even a single call from airline about the baggage status and i called many times to get thro the lines. I would like to seek compensation from the airline regarding this matter. Complaint Status

Dear Sir/Madam, just to let you know the incident happened to me on July 19, 2015. Briefly, I was board on AirIndia Express (IX622; bound to Kualalumpur from Chennai; Seat Number: 14C; Pxr Name: Seyed Mohamed Mohamed Ali) departing at 4.17 pm after a short delay. After 45 minutes, flight crew started distributing meals (I believe its a complimentary one). While the meal was distributed myself and another pxr sat next to me asked another water bottle (happen to be he was the crew supervisor), he promised to provide us after the distribution but somehow, he had forgotten. I went to the rear side and asked two bottles of water (one for me and another for next pxr). I didn't expect the answer from one middle aged lady crew named Susheela Wade (from Madhya Pradesh (info provide by another crew after lodging my complaint to Captain through crew Supervisor) that no, extra water can't be provided in a rude manner (with a sarcastic voice with very very unacceptable rude manner). I politely told her, Madam, please tell me the same in a soft manner. Her response was immediately like this "I will behave like that only and go complaint anywhere". But it was surprise to me that the other crews started distributing extra water to all without asking (as a part of their service). I travelled elsewhere in the world in the last 25 years, I never met a crew like her in the service industry. Hope you can take action against her as she is maniac. FYI, my complaint is with the flight Captain. Thanks

Dear Sir/Madam, This is to request you that I had booked 2 ticket under same name. When I booked ticket from airindiaexpress.in the transaction got failed so I booked same ticket from makemytrip.com. After booking the second ticket I got email for both the tickets. Kindly please cancel the ticket booked from airindiaexpress.in and please refund me my whole ticket amount. 1) Rashida Murtuza 2) Zahra Murtuza Mukadam. Ticket 1 PNR :- WLP0TS Ticket 2 PNR :- 7Y5I6Z Date of journey :-23 July 2015 Thanks Husein

I would like to request for refund for ticket #6ONUA9 for MAA - KUL on 24th June 4.00pm. We came to Chennai airport on 24th June at 3.00pm because stuck in heavy traffic jam and the counter just closed. I've talked to supervisor over there, at least let us go with hand carry bag but he not allow us to do check-in. But the boarding time only at 3.30pm. When I asked air india express counter, they said i can refund the taxes. already sent many emails to [protected]@airindiaexpress.in, sg.[protected]@airindia.in' 'radixx.[protected]@airindiaexpress.in, [protected]@airindiaexpress.com and there is no reply.

I was travelling from mangalore to muscat by AIR INDIA EXPRESS, due to the rain in the morning i was reached to the counter at 6.05 in the morning. air India staff abruptly not accepted my ticket.even though i explained my genuine reason.i was fed off their service. staff they are not co-operate with their passenger. i have bitter experience travelling with AIR INDIA EXPRESS. kindly advise them treat us as their valuable passenger. so i booked my ticket for next flight sun-21 jun 2015 time 07.00 thanks HIRANIA KEELANJAR MOBILE NO [protected]

PNR 6GSS7G. ticket 13 Jun 2015, in IX473 CCJ DOH – 15:50 19:30, we r on the way to CCJ Airport I got a call from air india call center at 11:14 AM, one Mr. Anoop Pramod IX473 ur flight schedule changed to 00:30 in 14 Jun 2015, and almost 4 times i called and reconfirmed this information is correct or not, After that 12:50 PM 13 Jun2015; I got SMS (attached Photo) when i cross checking around 4 Pm the same call center team saying the flight is gone same time. it is really shocking and unexpected. this is purely a big mistake, cheating this make me big loss of money, difficulty and even i loss my job and carrier,

This is with reference of above subject, the PNR 6GSS7G. I have a confirmed ticket on 13 Jun 2015, in IX473 from CCJ DOH – 15:50 and arrive Doha 19:30, while me and my family is on the way to CCJ Airport I got a call from [protected] at 11:14 AM, one Mr. Anoop Pramod from airindia, saying that my flight IX473 CCJ to DOH has schedule changed to 00:30 in 14 Jun 2015, means same day night you can travel, so at that time we are in Calicut city, and I called back to re check in the same number [protected] at at 11:49 on 13 Jun 15 some other staff also informed the same and after that I got call again from Airindia same number around 11:55 13 Jun 2015, and informed me the same, meanwhile one of my friend called air india office in Doha, around 11 AM Doha time, air india staff called india and reconfirmed the same that the flight is departing only 00:30 14 Jun, After that 12:50 PM 13 Jun2015; I got SMS in my number ([protected]) from [protected], (attached the proof Photo for SMS) after getting the SMS again I called and reconfirmed by with my PNR and details . the call center staff told me don’t worry sir, please come at 10:30 only airport, any further schedule change we will inform, so while I starting to airport around 3:50 PM, I just called again the call center to reconfirm the timings, they are saying that you are already bordered the flight, it was totally unexpected and shocking information, in my memory I spoke so many staff like Boscow, Vinod, Sreenath Shammen, from 3:50 Pm to 9:30 PM but there is no solution and no hope, and they give so many numbers, and nobody was answering, and no solution or response from Airindia. This issue make me and my family middle of road, and it was my last day joining in my Job, and my visa is expiring, since there is no response from Airindia I Purchased a new ticket in Qatar Airways for 14 Jun 2015 9:20 Flight was the only option for Next flight with cost me 1880.00 QAR (33000 INR) almost thirty Three thousand Indian rupees, attached the ticket copy with fare and my boarding pass and also I Stayed in Hotel cost me 8000 (Eight Thousand rupees) and moreover me and my 10 family members struggled a lot because of this issue. And also my Boss is not believing that this much big stupidity and mistake from a National carrier like Airindia Express will happen, So he told me not to join the office until we get proper reply or response of this mail. Kindly request to proper reply and take necessary action in order to avoid this kind of big issue, and also give me the compensation for all the expenses and problems.

I, Mrs. Devu Anoop, after boarding the flight, IX537 from Trivandrum to Abu Dhabi on 31/05/2015, later was informed that the flight have got some technical issues and will be cancelled. There was not even a single authorised person to tell us the real ground situation. Its not the first time the air india staff behaving so irresponsible. Making us sit inside the flight for more than 2 hours and later telling us that the flight is cancelled without giving us any other alternatives is the very poorest way of treating customers.

I had travelled to Kerala for a short visit of 1 week to attend an important function. I travelled by Air India Express flight no. IX 452 on 21/05/15 from Abu Dhabi, landing in Kochi on 22/05/15. My baggage was misplaced by the airlines and I had to go back to the airport again 2 days later to collect it. This mistake of theirs caused me an additional expense of around Rs.5000/- for clothes purchases and Rs. 4000/- for taxi fare to the airport to collect the baggage. I left home at 5:30am to reach the airport around 8:30am. I had to wait for 1 and 1/2 hours to get by baggage. It took another 45min.s to convince their staff to reimburse me for my losses. One staff member agreed to pay an amount of Rs.1250/- as that was the maximum they would pay. Then another staff tried to bargain the amount down to Rs.1000/- . After agreeing to pay me Rs.1250/- and making me sign on 6 pages of the acknowledgement form(saying I received this amount from them), I was handed over a sum of Rs.1050/- only. On asking about the missing Rs. 200/-, their answer was that I must have dropped it. Exasperated with all this, I returned the money back to them, which they accepted very happily. So inspite of signing papers of having received Rs. 1250/- from them, I did not get any compensation at all. I am awaiting for a favorable reply from you. JACOB JOHN [protected]

Hi there, I am writing this complaint on the kl office service handling . I have attached the entire email for your attention. I have booked a ticket online on 11 May 2015 However the system did not capture my middle name in the ticket .In order for me to apply for Visa, i need the ticket with my Full name attached. When i contacted the officer on the first day, i was told to email to the relevant, below is the email as per our conversation. At last, today, someone called me from the office and ask me to walk in and collect the ticket My question is ; 1) How come on the first day i was not told walk in and collect it ? and not waste my time so much? 2) The conversation from day 1 is not proff and full with jargons 3) i have to sent few emails again and again to get a response 4) I took a half day leave and wasted it for no reason! I realise today how bad is your airlines service. and i am not going to stop with this complain . I will also forward this to the trasportation department of both country to show how much your airlines cares! This will also going to be in the social media.! [protected][protected][protected] Hi there, Your colleague haven’t sent me any copy yet.. I unable to do my visa today despite I applied half day leave. Could you please send me the copy of the itinerary before I complain to the relevant department. Thanks! From: Sangeeta Sanyal [mailto:[protected]@airindiakul.com] Sent: 15 May 2015 12:05 To: Ong, Mei Chu Cc: [protected]@gmail.com; [protected]@carnival88.com Subject: RE: Confirnmation Number : 7AGEV8 Hi – the system has your name captured rightly. Its just that the ticket cannot reflect all the characters. For your visa purpose – my colleague will be sending you a copy wherein it appears. Regards, Sangeeta Sanyal Country Manager Malaysia HP:[protected] From: Ong, Mei Chu [mailto:MeiChu.[protected]@xlcatlin.com] Sent: Friday, May 15, 2015 9:14 AM To: [protected]@airindiakul.com Cc: [protected]@gmail.com Subject: FW: Confirnmation Number : 7AGEV8 Good Morning, Can please have the updated itinerary pls. I have to apply for the Visa on Next Monday. Thanks, Brissa From: Ong, Mei Chu Sent: 13 May 2015 11:26 To: [protected]@airindiakul.com Subject: FW: Confirnmation Number : 7AGEV8 Hi there, Any update on this? From: Ong, Mei Chu Sent: 12 May 2015 10:10 To: [protected]@airindiakul.com Subject: FW: Confirnmation Number : 7AGEV8 My passport num :A32494683 From: Ong, Mei Chu Sent: 12 May 2015 09:18 To: 'Sangeeta Sanyal ' Subject: RE: Confirnmation Number : 7AGEV8 Here u go From: Sangeeta Sanyal [mailto:[protected]@airindiakul.com] Sent: 11 May 2015 13:58 To: Ong, Mei Chu Subject: RE: Confirnmation Number : 7AGEV8 Passport dear Sangeeta Sanyal Country Manager Malaysia HP:[protected] From: Ong, Mei Chu [mailto:MeiChu.[protected]@xlcatlin.com] Sent: Monday, May 11, 2015 1:20 PM To: [protected]@airindiakul.com Subject: FW: Confirnmation Number : 7AGEV8 Is this what u meant by PP details? From: Sangeeta Sanyal [mailto:[protected]@airindiakul.com] Sent: 11 May 2015 13:17 To: Ong, Mei Chu Cc: [protected]@gmail.com Subject: RE: Confirnmation Number : 7AGEV8 Kindly attach your PP details… Sangeeta Sanyal Country Manager Malaysia HP:[protected] From: Ong, Mei Chu [mailto:MeiChu.[protected]@xlcatlin.com] Sent: Monday, May 11, 2015 12:20 PM To: '[protected]@airindiakul.com' Cc: [protected]@gmail.com Subject: Confirnmation Number : 7AGEV8 Good Morning, Referring to the above confirmation number, I have booked 2 tickets from Chennai to KL on 7 June 2015. However my middle name did not appear in my Itinerary. Phone conversation with an agent said this would not be a problem However I would like to have a another itinerary with my full name to avoid Problem in applying Visa or at the check in gate. Thus I would appreciate it if this could be change to MEI CHU ONG And it will be great help if you can resend me the itinerary again. Thanks. Mei Chu Ong Shared Services Asia-Pacific XL Catlin Catlin Labuan Limited Suite 21-01 21st Floor, Menara Keck Seng 203 Jalan Bukit Bintang Kuala Lumpur 55100 Telephone: +[protected] Direct: 2675 Email: meichu.[protected]@xlcatlin.com

Dear sir, Myself, Wife and Daughter were supposed to travel to Salalah on[protected] on the 09.25am flight no-IX445. When we were in the counter no.4, Miss Jaseena issued all 3 boarding passes and gave it to us. She send all 3 baggage in one passenger name without putting the tags. After handing over the boarding pass, she asked us to wait for 10 minutes to get back the baggage so that we could identify our baggage and she could tag it....

Hi I am Tamilarasan S/o Govindaraj travelling on 14th may 2015 in airindia express from trichirapali to singapore, my hand luggage was 7.8kg and my laptop weight of around 4.5kg, your customer service officer said they don't allowed hand carry with laptop only 10kg, she ask me to withdraw ur hand carry weight to 10kg weight with laptop if not can't allow, am asking laptop weight is 4kg even my hand laggage I'd 7 +4 =11 kg so how, she said u speak rules so I won't allowed now I left my laptop in india, am suffering without my data in singapore, is this ur way of treating a passenger really annoying ..if you need more details please contact me at +[protected]/82864389

Dear Sir/Madam I have purchased 4 tickets under the PNR no.VMLO4A (2 adults 1 kid and one infant) .due to some reason we decided to change our return travel date from 18th August to 1st August but the ticket change option didn't worked online it was showing an error message "infant age should be 0-1 yr" i called Air India express call center in India to get a clarity on this Mr.Niyas the person who attended the call advised me to cancel my infant's return ticket and rebook as child as he became 2 yr + on the return travel date as suggested by your malayalam customer care executive Mr.Niyas i tried to cancel my infant's ticket for this i have loggin in to manage booking portal and selected my infant name and cancelled his ticket i didn't selected other passenger names but unfortunately the entire PNR got cancelled this may be an error Happened with Air India's portal I request you to reinstate the status of our booking and help us to travel on the decided date.Best regardsPhilip GeorgeAbu Dhabi, United Arab Emirates[protected]

Kindly refer to PNR No Z3YXT Web Reference AIBE15846221 Issue date 16 Jan 15 I had booked two tickets in the name of Ms Neelam Sahai on AI 9815 (Delhi to Pantnagar) for 01 Feb15 and AI 9816 (Pantnagar to Delhi) for 04 Feb 15. The respective flights were both cancelled due to bad weather and the tickets were cancelled at T3 Terminal at Delhi Airport vide RTZ3YXT, WWW001/ 600/1653 16JAN15/IN/PID67800 dated 01Feb 15(scanned copy att). I was made to believe that the amount will be credited back in my Credit Card account within 07 working days. The same has not been credited in my account as yet. May I request you to look into the matter and credit the full refund to my credit card account.

Dear sir, I would like to inform you I am Mohammad shareef working in Saudi Arabia. Last wed. 15-April -2015 we travel from Manglore to Bahrain together my family when we reach in Bahrain we lost my one cartoon of luggage than we check in Bahrain together with Bahrain customs officers but we didn't get one cartoon than we make compliant you can get in attachment. From that day I am trying to get this luggage we didn't get any answer from Bahrain or Dammam also we went Dammam air port up to now no any reply. Please give us reply as soon as possible. With Best Regards. K. Mohammad Shareef Mobile :[protected] Tel India :[protected] Email : 003.[protected]@gmail.com

Dear sir one of my colleague was travelling in Flt No - AI 9602, Date of Tavel - 03 Apr 2015, Route - Port Blair to Delhi. he was sitting next to emergency exit and was feeling cold. then he saw frosting occuring on chair in front. the air was entering thru some gap. means door was not airtight or in our lingo... pressurisation seal was not intact. i would like to mention that i am a pilot myself with airforce so i am aghast how did this pass ur checks or if its normal then plz let me know? i am waiting for a satisfactory reply.

We travelled with family (Mother Father son and 9 yr old daughter) from Lucknow to Udaipur by AI 412 and AI 471 on March 31st, 2015. We checked in two numbers of luggage and we received only one at Udaipur airport. The main baggage with all our clothes, cosmetics, medicines went missing. We were kept waiting for more than 2 hours at Udaipur airport by Ms Joohi and other ground staff without any proper assistance. We are constantly being misguided even now and the baggage is still untraceable. FILE Reference UDRAI10078 Name Aparna Bansal TAG Number AI031155 We have been severely harassed both mentally and financially and we claim a minimum damage of Rs.50000.00 which should be paid immediately at Udaipur itself to meet emergency expenses occuring due to missing baggage.

I was a passenger travelling for Dubai to Mangalore on flight IXE384 and the cheeses sandwich provided had a strand of hair in It. Air India express is one of the old airlines and such Qos is not expected. Awaiting some action to be taken against it.