Air India Express Complaints & Reviews

Whom to contact for change of travel date as no single customer care numbers are working and no one picks the call... Is this a service which u provide to your customers... Then air india, spice jet planes are better has they are fully satisfaction of their customers and sir i want to change it urgently has i have meeting ahead and your customer service is like no one is helping to resolved this problem.

File ref: trvai34749/22nov18/2157gmt

Being a frequent flyer with air india express for the past 5 years it is very painful to express that my baggage has been taken by someone else who is already known to you and not insisting him to submit my luggage back to airport. I am here for two days vacation and i need a solution for this at the earliest. The guy who took my luggage called and said that my bag is with him but i dont know why is not submitting back or air india express is not instructing him to return asap eventhough he is minutes away from airport. As conveyed by him he is staying in vattiyoorkkavu and his baggage is also there with you. He can be reached via +[protected]. Pls take necessary action. Hope you will do the needful

Dear,

This is regarding the failed transaction but the account is debited while trying to book a ticket in air india express.

Ref no : [protected]igaesdbxg4

Date : 06 november, 2018

Amount : 41, 874.04

To transfer through inb citrus payment solutions.

My account details:

Rathish raghupathy,
A/c no:[protected]Used while booking)
State bank of india, sundarapuram branch, coimbatore, tamilnadu.
Email : [protected]@gmail.com
Phone : +[protected]

Kindly refund the said amount as soon as possible, please.

Best regards,
Rathish raghupathy

Confirmation no bjzowx... Ticket from dubai to lucknow... Date 24.12.2018... Flight no ix194... Syed nasir ali zaidi and safiya zaidi.
Original ticket was booked for 29 dec. 2018. Due to reasons beyond the control i had to get the travel date preponed to 24 dec. 2018, same flight and front seat.
I had to shell out additional 2270 (Rupees two thousand two hundred and seventy). Out of that one thousand one hundred is penalty for changing the date, seat charges are 790 and 380 rupees are difference of ticket for 24 december.
Here i wish to state categorically that penalty for date change is high and without any logic as my ticket for 29 th dec. Which was surrendered must have certainly earned the amount more than the amount charged originally without the incurrence of for the company. This penalty charge is arbitrary, exploitative and reasonable. This indicates that the company seems to place customer satisfaction at the lowest level ad revenue generation for the company at the highest level.

I have booked three tickets in an air india flight ai 9805 (Pnr no h3ed1) from delhi to kulu on 11th oct 2018 through paytm, booking id [protected].

On 11th oct 2018 we boarded the flight ss per schedule. The flight was flown for kulu but half the way diverted to chandigarh air port due to bad weather. The crew of the flight informed that the flight is not going to kulu and advised that passengers may continue their journey in their own or else fly back to delhi by the same flight. The ground officer at chandigarh gave assurance that all passengers will get full refund.

After coming back home we enquired air india helo line about refund. They informed that since booking is done through paytm, paytm will refund the amount. Accordingly we asked paytm to refund the amount. For that they expressed their inability as they don't have flight cancellation details. It is showing as flight flown from delhi.

Further, i insured the journey with tata aig travel inusrance. For claiming the insurance i need to submit flight cancelled certificate.

I approached your hyderabad office on 23rd oct 2018 with my grievance. They advised me to send email to del. [protected]@airindia.in with a copy to them at hyd. [protected]@airindia.in
I have sent email accordingly. I received reply from del. Apt that they forwarded message to refunds section and advised me to collect flight certicate from hyderabad office by making payment of rs.295/-

When i approached your hyd office on 26th oct 2018 for certificate they informed me that they cannot give flight cancelled certificate, instead they can give flight flown to chandigarh certificate. You are aware that such certificate will not serve my purpose of claiming insurance as well as refund from paytm.

I wrote the same to your del. Apt. But there is no reply till date.

I request your goodselves to kindly look into the matter and see that i get refund as well as flight cancelled certificate to enable me to claim insurance.
I here below give the tickets details;

1. Ranga gopal prasad pande
Tkt no.[protected]
2. Gayathri pande.[protected]
3. Devnag mahesh prasad pande
[protected]

Hoping your early response,
Yours sincerely,

Rgp pande

Dear sir/madam,

While trying to file claim regarding golden forests (India) limited. I am filing the claim for my child shabnam (Depositor) holding one account in golden forests (India) limited (Gfil) bearing the account no: 01/9/lsc715398 dated 15/05/1997 maturity date 15/05/2018
Please settle my maturity claim
From-munna
Teli pada, chhata, teh.-chhata, distt.-mathura u. P.
Mob.-[protected]

I am rahul puliyakkadan travelled in ix 814 with pnr no ixkckk from dubai to mangalore on 6th oct 2018. During my travel my baggage got damaged (Number locked baggage damaged when airport staff tried to open it for a robbery). Air india express is responsible for this kind of robbery attempts. This is really punishable offense and can never be forgotten.

Regards
Rahul puliyakkadan

Hi

I was forced to cancel my air india express booking uteeyr (Attached) because of the kerala floods and
Because the kochi airport was shut down during the scheduled flight date and there was no way my
Daughter could reach the trivandrum or kozhikode airports due to the floods. I did the cancellation on
14/8/2018

It is now 14 days since cancellation

Till date the refund amount has not been credited to my account.

Also i have come to understand that a full refund will be offered for all flight tickets cancelled
Because of the situation at the kochi airport.

Kindly arrange for refund immediately

Regards
Ajith kumar

I booked the both way ticket on 26th July 2018 from air India express with my credit card the amount of 10, 000rs same time I cancelled the one way ticket so far refund was not made from Air India express, but Abudhabi Bank fine me for the late payment of 2800 rupees, Please help me to find the solution .

Note :3 mails send to the customer care
5 times called customer care in India
4 times called customer care in UAE

Sir,
I am being harrassed by “mahindra holidays & resorts india ltd.” whose representatives mr. Arnab nandi and mr. Yahiya zain approached us on 9th may, 2018 for taking bliss membership of their organization and offered various discounts & benefits etc. Including free 4 nights stay at their resorts for our family of 6 members
Believing upon their promises, i paid an amount of rs.93, 650/- through cheque. To my surprise, after my cheque was encashed, the attitude of both the above named persons totally changed and they started avoiding our telephonic calls and finally they stopped responding to our telephonic calls.
When i approached mr. Ronit arora, their manager he shown his inability to adjust 6 of our family members and as such i gave the option of making the arrangements for only two persons but here again nothing was done except false promises.
Frustrated with all this humiliation, i requested them to cancel our membership and refund the full amount of rs.93, 650/- but they have refused to refund the amount of rs.93, 650/-.
I have not enjoyed even a single service/facility of club mahindra. Rather i have been harassed and humiliated by their people by giving us false hopes, not taking action as per the promises given to us at the time of taking payment and even not answering our telephonic calls many a times. And now their act of refusal to refund the full amount of rs.93, 650/- has added fuel to the fire. Their refusal is absolutely illegal and unjustified
I am a retired female officer from army, my husband is a senior citizen and now at this age we are not able to bear this shock. Is there anybody who can help me to get my money back.
Lt. Col. Sunita katyal
Greater noida

I had paid rs 9197/- to air india express on 21/7/18 thru icici bank account (Transaction id - [protected]).
The money was debited from my account but the ticket was not issued.
Now i have made alternative arrangements and don't want the ticket anymore.
I tried to contact airline office in pune but they said the refund will be paid with in 2 working days. So far nothing is done.

Kindly process the refund on asap basis.

Hello I am writing this from Dubai.

Booking Ref: BGUYBM PUNE-DUBAI

I have issued an online ticket on 23rd July 2018 from PUNE-DUBAI sector. There were two fields on Air India express web page one contact details and second passenger info. In contact info page I put all my details including date of birth as per given fields then in the passenger info field I put my wife's details as she is the passenger who will be traveling soon and I checked thrice all the info before moving to payment tab . After making the payment via credit card ticket is issued with my name instead my wife's name.

Then I tried calling hundred times to India call center to explain the problem but no one is answering the call and also sent emails to Air India customer support email but no response. Then I contact their UAE office and explain the situations and I came to know that the Air India website is under maintenance and this could be the reason for error. Then they asked me to send an email to their UAE emai ID later they forwarded the same email to Air India express indian email address as they dont have authority to fix the error.

Then later yesterday night (23/07/2018) I called again India call center and luckily my call I connected to Mr.Rahul and he said he cannot resolve the issue and I have to wait for an email from customer support.

But as of now there is no response from customer support. And this is very annoying without my mistake I am suffering a lot here.

I am attaching the snapshot of the web page to understand the fields provided for contact person's info and passenger's info. Also trying to attached the email (PDF) copy but this format is not supporting here but i can send the email communication proof via email if needed.

I request the senior Air India officials to look into my case urgently and resolve the issue before the date of travel i.e. 9th Aug 2018.

Thanks & Regards

Dear sir / madam,

Pnr: wzwseg
I travelled on ix 475 on 23 june 2018, cok to doh.
The seat 17f was horrible. Reasons are stated below:

1. The left side arm rest was broken from its position and slipped towards the right as it dropped down and was in contact with my thigh. I had to keep my left leg across my right leg through out the journey, just to avoid the pain from the poking arm rest on my leg.

2. There were other things around me that were all broken, to name a few, the table top that did not function properly - kept tilted to one side, the net holder on front seems to be broken and the things i put in there landed on floor.

3. My window on my right had some lipstick on it. This was never cleaned.

4. As i reclined my seat backward, a metal object of about 4 inch long pushed against my sacral area. I could'nt sit back comfortably due to this.

- overall it was a horrible experience and i feel sad that our national airline has fallen down to such a pathetic level.
- if this was the situation of the interior (An area where people could actually see it for themselves), i am scared to imagine the situation of the places where one could not actually see, like the safety check of the aircraft, its functional maintenance, integrity etc etc.. I am not sure, but i'm forced to speculate on this, from my bad experience.

- i regret the time i decided to book this airline.

However, i believe, strict quality control measures are very essential at this moment and it is my duty as a traveler to report it to the authorities.
Hence this email.

Dear sir/ma’am,
This is to request compensation for delayed flight (More than 8 hrs) and a very disappointing experience with air india express:
Flight details:
Flight number: ix 115
Date of flight: 19 may 2018
From: new delhi
To: abu dhabi
Scheduled departure: 20:50 hours
Final departure: 4:45 hours (20 may 2018)
Delayed by: 8+ hours

No of passenger:
Adult: 3
O akhilesh yadav
O anu gupta
O shelly gupta
Child: 1
O shrestha gupta
Infant 2
O manvik yadav
O tisha gupta
First of all no information was given to us about flight delay neither through sms or call or mail.in fact air india express staff started blaming us saying that all the passengers have been informed on call which was a blatant lie on our face. We checked with other passengers they also did not receive any information about flight delay. They did not show any sign of concern even knowing that we were travelling with 1 child and 2 infants and were coming from chandigarh. If they had informed us in time we would started late or made alternate arrangement. Further, when we asked for hotel accommodation the air india express staff refused on our demand.
After repeated request we were given stay in delhi dare devil lounge which had no food for the infant although we specifically asked the staff to arrange for a lounge with some basic items like curd, fruits or salad. We moved to other lounge on our own expense.
Secondly, we had asked assistance from lounge we were stating in to the flight boarding gate as we had luggage and infants. Although we were given an air india express staff to assist us, however, the staff appeared late at the lounge and made us run with kid and infant to the boarding gate which was quite a distance from the lounge. At least they should have arrange for a go cart.
We therefore request you to look into the matter and assist us in getting compensation for the delayed flight and the inconvenience caused to us. Please find attached our boarding pass for your reference.

Dear sir / madam,
Good morning!

I had cancelled my air india express return travel (Confirmation number of my ticket is qtyaoz) by visiting air india express office in mangalore dated 05-mar-2018. As per the aie staff, he informed that ticket has been cancelled and will get the refund of it within 1 month. Payment was done through online channel. Until now i have not received any money from aie. Can you please assist me regarding this issue?

I have made the payment of inr 2482.50 for re-scheduling via customer care with payzapp reference no as[protected]. However, rescheduling couldn’t be done due to some issue. Accordingly, i have made the booking via online website.
Request you to kindly return the fund inr 2482.50 and confirm. We have been sending mail to customer care but no revert from them.

We have purchased tickets for air india flight from mumbai to goa (Air india ai-83) on monday 5.3 at 5:30 am. For reasons that were not depended on us, we arrived 20 minutes before the flight.
At the gate, we were told by sherry waran (Air india representative on the gate) that the gate is closed.
We tried to explain that we directly arrived the gate after 18 hours of international flight and we don't have any luggage, just handbag.
The attitude we received was humiliating and dismissive!
Sherry waran standing at the counter was aggressive and insulting – totally unprofessional.
All our pleas did not help.
Since we realized there sherry waran is not willing to let us through, we asked for substitute seats on the next flight to goa, but we were amazed to discover that the sherry waran had asked us to buy a new ticket at full price.
We are flying a lot, all around the world and we never encountered such a behavior nor such bad services.
We got out of there in disgrace and bought a ticket where we received warm and empathetic treatment.

We are asking for a full refund of our tickets & a compensation but the most important issue is, that we would like to know that your worker sherry waran was reprimanded.
Hopefully, she will improve her manners

Waiting for your reply
Dganit bar
Liat schechner
Our booking id:nf[protected]

Good day,

I ravikumar khulbe had travelled with my wife and my baby from dubai to mumbai with air india express flight ix 438 on the 10th of march 2018.

I checked in at the airport but was told that the stroller i can take inside the aircraft. When i reached the aircraft i had to hand it over to the ground staff as they told me they will be putting it together with the checked in luggage.

Once i reached mumbai, firstly i wasn't aware where to collect it from as i was waiting for it on the conveyor belt. They last bag came on the belt but i didn't find the stroller, i went to the baggage claim counter where i found air india ground staff who advised me to collect it from the room behind the counter.

When i collected my baby stroller i found out that the front wheels aren't working properly. While pushing the stroller the wheels are just jammed sometimes or its only in one direction which makes it impossible for my kid to sit in and ride it.

I spoke immediately to the ground staff available there at that moment, mr sajid, who told me there is nothing that can be done. I asked him if he can send any ground staff who can assist me with the same but instead of helping me out he told me all the ground staff is busy with the departures so nobody will be there. He asked me to raise a complaint online and see if something can be done.

I am just amazed with the customer service offered by this airlines staff. Is this what i should had expected from air india.
Please kindly look into this matter at the earliest and compensate accordingly as the stroller which i purchased was just 4 days old.

Thanks,
Ravikumar khulbe.

I pragati rastogi is really disappointed by the service as this is the forth time i am facing problem with the jar and thrice i had paid and got it rectified for the first time i was misguided that the socket can't be changed so i bought a new jar but the second time it happened they told me that the part is out of stock it would take a while and every time the cost vary and this time i had been told that the socket would cost rs 850 the cost is every time varying so now i have lost trust on the company as if i use to think that phillips is one of trusted company but by past and present experience i think not to continue and rather not to refer to take products of phillips. Really disappointed. Behavior... Hope to have a solution.
Thanking you
Pragati rastogi
[protected]

One of our baggage has been lost / misplaced by the airindia airlines transit from dubai to india flight on 4th january 2018.

A complaint has been raised with file reference - bomai31376 for the same with the airlines.

Its now more than a month for the incident, there is no clue or response from the airlines. The support services are so poor, they do not reply emails. The customer care numbers are not getting answered.

Please advise what can i do.