Air India Express Complaints & Reviews

We travelling to dubai in ix 247 on 26/10/17 which is delay by 3 hrs we are 12 members travelling and harrased so much. Why it is delay we want reason and who will reimburse the same. We have family tour to dubai and we lost some places to visit at dubai who will fulfill our lost. We will delay by full one day tour and we loss almost 50000 inr who will responsible for that?

Hi team,

I have couple of complains with air india express and goibibo website with respect to my booking made. I had made booking for 5 passengers from chennai to thrivandrum to travel on 29th september 2017. Ticket was booked on 14th september itself and received ticket confirmation. But on 23rd september, air india sent an email saying flight is cancelled due to operational reasons and they did not have any alternative option to travel on the same day. I tried booking ticket with other airlines on the same day but ticket price was 3 times than my old ticket. Finally i boarded cab and it took us 18 hours for the travel. I was told that cancellation initiation should be done 2 weeks before. Else customer needs to be compensated. When i inquired with airindia express on it, they said there is no such thing. We book ticket well in advance but these kind of last minute cancellations affecting customers.

Also, the ticket was booked through goibibo site and i called them to place cancellation. They cancelled the ticket and said refund will be processed by airindia express to goibibo and then goibibo will process refund to customer. Airindia confirmed that on 27th sep, they processed refund. However, i have still not received refund. Why are they playing with customer money for close to 13 days. Isn't there any remedy for customer sufferings?

I have all the booking information as pdf and share if required.

We were traveling back from abudhabi, uae to new delhi, india on 24th of may 2017.
My mother in law age 86 was booked with us on air india express on flight no ix-116 vide confermation no u4gobr.
To our horror the booking person denied us wheelchair and then asked for a charge of 195 aed for the same.
Although air india advertises that it is for the passengers but the service was pathetic, they could not see an old lady a super sinior citizen suffering.
Etihad officers on the contrary removed the zigzag que, after seeing an old person walking and offered fast counter for security check but our own country airline personal wanted money for providing wheelchair which is freely offered worldwide in all airlines.
What more to say "pathetic"
Iqbal nabi
[protected]
[protected]@hotmail.com

Dear sir/madam,

Indian airlines authority
Flight no# ba1459 of british airways on 2 october monday
Our seat numbers were 25a, 25b, 25c, 25d (Total 4 seats)

My self along with my 3 family members were travelling from edinburgh to ahmedabad (India) via london (Heathrow) and delhi. Our baggage (Total 5) worth more than indian rupees.0ne lac. Were checked in. As because of late departure of flight ba1459, we missed the connected flight from london (Heathrow) to ahmedabad (Via delhi). We were advised to stay overnight and booked in air india ai172 flight to ahmedabad next day by british airways authority in london. (We were allotted two rooms at sheraton heathrow hotel). We boarded on ai 172 flight on dt.3/10 at 12.40 (British time). We were told by the air india authority and british airways authority at heathrow airport that, our baggage will be delivered to us at ahmedabad. But, we found that our all five bags are missing that contained some valuable gift articles purchased in london. We have submitted our baggage slips (Total 5) and official complaints on 2.00 am on dt.4/10 (Ist) to air india and airport authority in ahmedabad. We earnestly beg of you to see that our luggage reaches to our address given in our passports and oblige. Thank you,

Lion dr. Shrikant. Jayendrabhai. Desai.
Para legal volunteer
Dr. Desai clinic, pragatnath road, sihor, district:bhavnagar, india, pincode: 364240

M - +91 [protected]
Email - [protected]@yahoo.co.in

I have sent a box containing eatables to my relatives at nagpur maharashtra on[protected] through dtdc express limited branch sangli (Pf340) by paying rs.400 (Four hundred rupees) to be sent through air cargo.

Due to careless and negligence on part of dtdc, the consignment were sent to kolkata (Wb) instead of nagpur, till today i. E.[protected].14 pm the said consignment is lying at dtdc kolkata hub.

After calling to customer care, reply is "human error". Also written e-mails to customer care dtdc, no response from them.

Their charges are high, but courier service is worst.
I request indian consumer complaints forum to look in this matter and direct dtdc to refund courier charges of rs.400/- which is paid by me.

I was supposed to travel to kuwait on the 27th of september from kozhikode international airport. I had managed to reach the check-in zone 1 hour before the boarding time and the response from the concerned officials were surprisingly shocking. Without even making a phone call or a try, he told me that i couldnt fly that day. I couldnt intake that, as there was 1 hour more of time left for the flight to take off and the airport was completely empty. There were just two passengers (Me n my sis), with two handbags, it was just a matter of two boarding passes, n i was sure we could make it to the gate as the airport was completely empty. The crew members were stuck to their word. While i asked another crew member for some help, he showed me the way to go outside the airport. I was done. It didt stop me though, i had booked the next flight right away. But i am sure, if it was some other airlines, i could really make it.
As of now, i wish i see those two crew members somewhere outside the airport. I hope someone look into this matter seriously n do the needed, as i dont wish anyone else to experience the same.
Air india express
Flight : ix395
Date : 27 sep 2017, 11: 40 pm

And i 'll do my max to sue this airline company. Thank you.

Conformation no kku4df name kiran pal singh flight no ix-116, i cancelled my one ticket on 30 dec 2016, my refundable amount is aed 331 (Lumsum) did not get my amount yet this ticket booked through phone using by credit card dated[protected], but they are saying that ticket book through cash but i did not receive any kind of cash, i called to customer care 8 times they always says your request is on prosses.
Plz look into this matter

Dear sir,

This is to register a complaint on my lg smart led tv which i brought from qatar to manglore air port. It was tested on purchse time and was working good. Once i reached home and unboxed the tv it is found damaged inside. I tried to call the air india express office, unfortunately i didn't get proper answer.
Here i request you to consider my request and compensate for the damage.

Thanks in advance

Name javed ali mihamed
Flight no. Ix822
From doha to manglore
Date of travel 24 aug 2017
Ref no. 1a802795 seq nr 60
Contact. [protected]

Regards,
Javed

My name is shahina *,. I am writing you regarding a ticket counter incident recently on 23 aug 2017.2 times i travel in your airlines. That 2 times i feel very comfortable so that i choose again. But in that day one man in your ticket counter insult me, at the time of receiving your ticket i show all my proofs before he ask. So for that reason he just behave me so rudely, again and again he kidding me so badly...
So kindly take some action against that person

Flight number: ix 419
Date : 23 aug 2017
Boarding time: 16:50
Origin : kochi
Destination: abudhabi
Seat numb: 8
Gate number :2

Complaint
joseph mathew Today at 23:31
To
cvo.[protected]@airindiaexpress.in
Message body
Dear sir,

Re confirmation No J3HJRG

Kindly note that we are very much upset with the service that we have received from air india office in Abu Dhabi.

We have many minor and major incidents.

We would like to bring the final one to your attention as a last resort.

We have already given our contact number in Abu Dhabi.Even though our children were asked the address and contact number of Abu Dhabi. Luckily we conatcted them and came to know about this issue and updated the info.

Like this we have encountered many silly issues due to the negligence of Air India staff in Abu Dhabi or in India.

Our children have reported today 3 hours before in the air port and they were not allowed to enter in the counter and we were worried about this, The burden of proof lies with us since we have not received a boarding pass,

Kindly look into these issues

Kindly instruct the concerned personnel to be careful

Thanks,

joseph amthew
abu dhabi

[protected]

Hi, i have booked air india express from kul to chennai on march 2017, but air india express customer care called me on feb 2017 and told that all air india express flight from kulala lumpur to chennai has been cancelled and they will refund my money to my bank account but till today they have not refunded my money though i have sent more than 25 remainder emails and no response yet, kindly check and refund my money asap, please find below details
My booking confirmation no./pnr: 3gzi4c

Total amount for refund is myr 741.80.

I was travelling from trivandrum to chennai in flight no ix 506 18 aug time 00.05 in seat no 5b. I have been provided wheel chair in the trivandrum air port; when i reached chennai they refused to provide wheel chair and i suffered a lot at chennai.
Ticket confirmation no vn06uq departure fri 18aug 2017 00.35
Raveendranathan
Leelavathy
I request you to take necessary action in this regard.

I arrived from dubai to jaipur by air india express ix 196 on 16th aug. 2017. After reaching home when i open my suitcase, i found the bag was mishandled.
I am missing my some gifts like 2 perfume (Ives saint laurant), lipstick's, 2 soap, hair buckle & comb.
Please advise me on the compensations of my missing articles. I need an investigation on how this all happened.

Pratibha jhala

Respected sir
I am joined as planning advisor in future generali india pvt ltd thrissur branch. I am qualify the ic 38 on 3rd january 2017. After am working for the company upto 2 months and doing business. Unfortunately am sick due to my illness. Then am i have got a better opportunity from hdfc life so i am approach the company to get noc. They said all procedures from the side of company is forwded to irdai. But i have no favourable from both irdai and future generali. Please gave a reply sir my code 80145079.

Date-03/08/2017. At 15.56

Actually i went to air india express office, address-old indian airline building, old airport road, al falah street, madinat zayed، near gemaco building - abu dhabi.
I came there to do ok to board for my family member, but the receptionist
Was using the landline to talk some one (Which is not offcial call in mother tougue malayalam) for nearly 15 min and doesnt even given respect or manners.
Which i felt discomfort to be there at that time.. Please make note of them
And educate them how to take care of customers

User - archana i thinks so.
Identity - she as the lady with fair colour very lean.

Dear sir,

We four person named nehal md shadik amin mstr, islam md aminul mr, ferthaus jannatul mrs and muhammed zadidul mr are your customer bought four e-tickets which number was[protected] on 7th july for 8th july (Air india boeing 737-800) flight no ai9012/standard from delhi gandhi to dhaka hazrat shahjalal intl airport at 13:15. We were on boarding counter at 12:27 on 8th july and asked for boarding passes but one of your responsible officer told us that the counter has been closed at 12:23. On that situation we requested for boarding passes meanwhile your so called responsible officer (May be named mnu) asked [extra benefits] from us. If you see the situation on cc tv hopefully you can realise. Not only that after not getting money from us that responsible officer really behaved bad with us in my sense that was unacceptable customer service. If you see on camera you can see when we refused to get the boarding passes exactly on that time another person was getting the boarding pass of that flight which we were going to miss.

I look forward to your reply and a resolution to my problem. Please contact me at the address / email below or by phone (Given with area code).

Yours faithfully,

Zadidul mashuk.

1284 vatara. Baridhara. Dhaka 1212. Bangladesh.

M. [protected]@yahoo.com

[protected]

Dear sir,
I waited for refund for long time due to wrong information. First cochin office informed me, they will send check by post after submiting the documents. After two weeks of time also did not receive. When i called mr. Sharath sajeev in cochin town office, informed that already sent cheque by post. But after two days its credited in account. Your office people consider customer as joker. Its really indecent behaviour from air india expreaa. Saying lie about details. Its strictily against officials.

Regards
Adarsh lorance

Hello there,
Myself sreenath, travelling with my wife and daughter (1.3yrs old) from trivandrum to doha via calicut. Im writing this from calicut intl airport, we landed here by 8am and fligh to doha was supposed to 11.55am but it got delayed without any information. The display board was still showing 11.55 even the time crossed, later upon inquiring the desk, they said the flight is delayed untill 1.30pm with no information to us. Im traveling from trv and been sitting in calicut airport since 8am with my lil daughter. When i approched the airindia staf[censored]niformed here, the answers were very lethargic and not genuine. I was asking to do any arrangements for passengers from trv especially whom with kids, but no response. Later i called the landline airport desk who assured some actions which also never happened i wanted this attitude of irresponsibility to bought up to authorities who atleast take corrective actions for the betterment of the organisation!!! Me and family is still sitting here without knowing whats our actual flight time and dont know what to do with my lil kid as she is starving and we didnt had much

Refund not received.

While booking thru mobile air india app, amount from credit card got deducted but a message appeared from airindia that booking cancelled. Airindia enquiry says pnr got generated but cancelled. Then i booked another ticket and travelled. I have sent mails to
[protected]@airindia.in
[protected]@airindia.in

I have not received any response.

Pnr ref. Y8w99

Refund the payment of rs. 9207. As deducted from my axis bank account. The transaction id ref.
[protected].

As the booking was cancelled by air india.

Dr anesh kumar sharma
Scientist 'g', rci, drdo, min of defence
Hyderabad - 069
[protected]

Flight Details:
IX 244 - Doha to Mumbai
Date of Travel: 04-May-2017 (The Boarding Pass indicates 04-May-2005)
Name of Traveller: Amit Darak

Problems:
1) AC Did not work until flight took off
2) There was foul smell in the cabin throughout
3) Seats were broken
4) Bad food quality and quantity
5) Horrible mistakes in Emergency Landing Procedure Manual in the seat pocket (See photographs for wrong translation)
6) Torn seat pockets