Air India Express Complaints & Reviews

Date-03/08/2017. At 15.56

Actually i went to air india express office, address-old indian airline building, old airport road, al falah street, madinat zayed، near gemaco building - abu dhabi.
I came there to do ok to board for my family member, but the receptionist
Was using the landline to talk some one (Which is not offcial call in mother tougue malayalam) for nearly 15 min and doesnt even given respect or...

Dear sir,

We four person named nehal md shadik amin mstr, islam md aminul mr, ferthaus jannatul mrs and muhammed zadidul mr are your customer bought four e-tickets which number was[protected] on 7th july for 8th july (Air india boeing 737-800) flight no ai9012/standard from delhi gandhi to dhaka hazrat shahjalal intl airport at 13:15. We were on boarding counter at 12:27 on 8th july and asked for boarding passes but...

Dear sir,
I waited for refund for long time due to wrong information. First cochin office informed me, they will send check by post after submiting the documents. After two weeks of time also did not receive. When i called mr. Sharath sajeev in cochin town office, informed that already sent cheque by post. But after two days its credited in account. Your office people consider customer as joker. Its really indecent behaviour from...

Hello there,
Myself sreenath, travelling with my wife and daughter (1.3yrs old) from trivandrum to doha via calicut. Im writing this from calicut intl airport, we landed here by 8am and fligh to doha was supposed to 11.55am but it got delayed without any information. The display board was still showing 11.55 even the time crossed, later upon inquiring the desk, they said the flight is delayed untill 1.30pm with no information to us....

Refund not received.

While booking thru mobile air india app, amount from credit card got deducted but a message appeared from airindia that booking cancelled. Airindia enquiry says pnr got generated but cancelled. Then i booked another ticket and travelled. I have sent mails to
[protected]@airindia.in
[protected]@airindia.in

I have not received any response.

Pnr ref. Y8w99br...

Flight Details:
IX 244 - Doha to Mumbai
Date of Travel: 04-May-2017 (The Boarding Pass indicates 04-May-2005)
Name of Traveller: Amit Darak

Problems:
1) AC Did not work until flight took off
2) There was foul smell in the cabin throughout
3) Seats were broken
4) Bad food quality and quantity
5) Horrible mistakes in Emergency Landing Procedure Manual in the seat pocket...

I have travelled to calicut (Ccj) from riyadh (Ruh) on air india express ix-322 on wed-aprl 2017 13:15/20:45. As i arrived at calicut internation airport, my baggage went missing (As i paid extra charge for that baggage becase it is more than 7kg). I went to air india express desk to file a complaint on missing baggage, but the staff there dont even care of it, behaved so roughy. As a customer i feel so sad and disappointment.
I request...

Hello,

I have travelled to Calicut (CCJ) from Riyadh (RUH) on Air India Express IX-322 on wed-aprl 2017 13:15/20:45.As i arrived at Calicut Internation airport, my baggage went missing (i paid extra charge for that baggage as it is more than 7kg).I Went to air india express desk to file a complaint on missing baggage, but the staff there dont even care of it, behaved so roughy .As a customer i feel so sad and disappointment...

I was booked for banglore delhi flight no ai 173 in the name of kanishka tandon, a student. My pnr no was jjb8c.The original flight was to depart at 21.40 on 6th april which was delayed to 0010+1 hr .I had reached the counter at 11.20 pm and to my shock i was told that flight is totally booked despite i was having confirmed ticket.I was told that seats have allotted to others and i can not go by this flight. The type of mental harresment...

I cancelled a ticket from IXE to BAH for me and my family on 2nd of Dec, 2016. I received a confirmation number 8160WK for this cancellation and I was suppose to get Rs 16, 049/- as refund on my credit card.
I sent an email to their customer care on 28th Of Feb, 2017 asking for the status of Refund. The customer care rep forwarded that email to sg.[protected]@airindia.in,
Lakshmi.[protected]@airindia.in asking about the status of this...

My PNR is Q166R0, I arrived from Dubai on IX142/25Feb. After reaching home I realised that one of my big suitcases is damaged from the handle, lock broken and I am missing my gifts articles, perfume and few clothes. The bag was manhandled and the remaining stuff was in haphazard condition. It was a shock of my life to receive my luggage in this condition after my holiday and missing Major all my items. I need your team to replace my bag and...

We have ordered besoft hair removal pads. from ananaindia.in, after viewing its ad on facebook. It claims to remove body hair by using it as mentioned. While ordering I asked the customer helpline weather the product will work as claimed or not to which they assured that it will .The executive also said if not happy with the product then we can return it. We got the delivery on 24/02/2017 . after making payment of 700 Rs including delivery...

I was denied flying trichy dubai on 20 nov 2015 ticket QKX2XZreason being i was having injury can not sit in AC for 4 hours despite showing doctors certificate though the airport manager recommendation with the chief security personnel support air india express staff denied my journey for no valid reason i had to buy a new ticket to fly next day agony and monetary loss family waited at dubai were panicked emailed customer service and nodal...

Hi I booked air India flight through goibibo.com on 3 Feb for Dubai to Mumbai route ..when finishing payment I saw on screen it showed Mumbai to Dubai and I immediately called goibibo and airindia express.. Within 5 mins...but what I found after talking to air India call center is horrible... they didn't even tried to resolve issue or understand it was technical glitch .the lady on phone was persistent that our system will nt accept changes...

Sir,
I had booked 5 seats in two tickets from trivandrum to chennai for 12/12/2016 in air india express with PNR nos 1FGFIL and 2W797G. But the flight was cancelld because of bad weather. . On the way to air port only they informed me..then i tried to book another day, for that i phoned to tvm office, but no information, then i tried online... that was also fullfilled. then i came back to chennai by train. Then i email the details...

I wish to file a complaint with Air India Management on the lax approach shown to passengers on the Trivandrum to Mumbai Sector on January 3rd, 2017.
AI 668 was originally scheduled to depart at 20:10 pm on January 3rd, 2017. We were notified of an hour delay in departure on January 3rd, at 8:05 am, about 12 hours prior to departure.
Later, there were five other notices sent out to passengers notifying them of further delays...

Hi im ajeez
im traviling shj to trz on 29/12/2016
my flight time 8.50 pm
time will reschedule to 10.35pm by airline
then now 12.15 still im inside aircraft more than 1.30 hours inside aircraft
no any proper explanation from your staff
im really disappointed in this jouney because tomorrow morning 30.12.2016 i have some important meeting in india

your needful...

I have booked the Doha Kochi flight for 23 rd Dec 2016 . Pnr D306K3 .The flight is delayed by 2 hours and the service is being provided only upto Kozhikode and no arrangements are being made by the airline for the final destination.
This appears to be a practice with
Henever the Bahrain kozhikode-cochineal flight gets booked with kochi passengers other passengers are dumped .
I am looking for the airline to make the...

My seat was booked on an air India flight on 3 Dec, while checking in for departures the staff informs that I cannot board the flight as the aircraft is small and now overbooked, I had to reach trivandrum via this flight by 12 pm and also had booking at hotel which are not refundable, the staff here has no answer and no solution for the inconvenience caused.pathetic poor services from air India
Please provide redressal for complaint...

After getting the boarding pass we two passengers namely komath zakkeer hussain, [boarding no. 133;flight ix 419;seat no.27b; 22/09/2016:cok to auh] and mundanvalappil ayithrumon;[boarding no.20 ;flight no. Ix 419 ;seat no.2d 22/09/2016, cok to auh] we requested express coordinator mr. Mathew, he did't do any alternative arrangment or board us on any other express flights supposed to leave in any destination in uae, instead of help he behaved...