Air India Express Complaints & Reviews

Delhi to Kochi flight on Dec 3rd scheduled at 4:00 pm is delayed multiple times. First they notify that the flight is delayed by 30 mins at 4.30, then rescheduled to 7.00 pm and then to 7.50 pm and then 8.30 pm. None of the crew members present at the gate. My parents aged 67 and 58 had to go through the turmoil of waiting and getting delayed. They would reach kochi only after midnight. Absolutely no concern shown by the airport staff, they could have shown some attention to the passengers by providing food or atleast water. Pathetic service

Hi I have booked the flight from Mangalore to bangalore on 26th Nov 23 which was supposed to leave Mangalore around 12.45 pm.You announced delay as 1 hr 1.45 pm dep. AFTER 1.45 pm, again flight delayed to 3 pm. This is very horrible and are you thinking about passenger next trip towards othplace?? Because of you I have canceled the trip from bangalore to other place and around 5000 rs loss for me, also I have to stay back in bangalore, it's very horrible service, if it's like this, why we need to book flight
We can go by bus

Rgds

Flight I5 670 Bengaluru to goa delayed more than 2 hours actual time is 22:55 at 22/11/23 but they are saying estimated time is 01:05 at 23/11/23

I booked flight with AIX for Kolkata to Bangalore at 7:55 in the morning on 21st November. As one of their regular customers, I am a highflyer in Tata Neu membership and so my cancellation charges are zero for any PNR. But, in this case, I paid 7420 while booking (6920 through card and 500 through meal voucher). I have checked 7 days ago and the refund amount was showing to be 6460. now also it is showing the same amount.

I tried calling customer care but all in vain. First two customer "happiness" executives told that they are not sure why this is happening and they will arrange a call back within 3 hours, but I did not receive one from them. When I called back after 3.5 hours, the support person said that, she has no idea why this is happening, she can only raise a ticket to the backend team and they will get back to me within 7 hours. But, as all other support teams, I did not receive any communication. When I called again, support person told that as you have the complaint registered and it was assigned in the morning, I can only escalate the request, please give us 2 more hours. And they call themselves customer "happiness" executive and don't know how their systme works.

I am not sure what the final outcome will be, but most probably, they will try to drag it beyond 5:55 in the morning so that my whole ticket price is gone or I have to cancel it myself by loosing 500 extra rupees without any explanation about why or what is that charge about. Such a good way to loot money from People, Brilliant Air India Express!!

I had the bad experience of flying with Air Asia and Air India express multiple times. Everytime there has been a delay of more than 2 hrs. The Airline conveniently puts the blame on Air Traffic. My experience with the Airline has been on different sectors so the reasoning is just absurd. Everytime the Airline never made any attempt for service recovery. This is really unacceptable when I had paid extra for an early flight planning my day around the timing of the flight. Eventide because of deficiency in service I had to pay the price at the business end. It's high time the Airline is disciplined

I applied for refund after my flight was canceled on 31/10/2023. It has not yet received the amount.
PNR. VUJM6L.
Rashid Shahul Hameed. email. [protected]@gmail.com
Flight no. 537
Trivandrum to Abudhabi

Air india express has delayed my flights by 2h 35min which is affecting my onward journey and they are not ready to provide me other alternatives.

I planned my journey 3.5 months advanced and now because of this delay its affecting my journey.

I asked for another flight on same day, but their customer care is asking for extra money as delay is less than 3hrs. which I feel is unfair.

please help...

I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent flight with Air India Express. The details of my flight are as follows:

- Flight Number: [[IX 822(BOEING 738]]
- Date of Travel: [3/NOV/2023]

During the booking process, I attempted to add extra baggage to my reservation online, but I encountered a problem when trying to complete the payment. The transaction was declined, and I was unable to pay for the additional baggage through the website.

As a result, when I arrived at the airport for my flight, I was informed that I needed to pay for the extra baggage before I could receive my boarding passes. After a conversation with the airline staff, I proceeded to pay the required amount at the airport.

I am writing to express my dissatisfaction with the online payment services provided by Air India Express, as it resulted in an inconvenience and an extra expense for me during my journey.

I kindly request a refund of the amount I paid at the airport for the extra baggage, as I believe this situation was caused by technical issues with the online payment system. I have attached the following documents to support my request:

1. Boarding Pass for Flight [[IX 822(BOEING 738]]
2. Receipt for the Payment Made at the Airport
3. Ticket Confirmation

I hope that Air India Express can review my request and process the refund as soon as possible. I believe this is a fair resolution to the matter.

Please keep me informed of the status of my refund request and provide an estimated timeline for the processing of the refund. I appreciate your prompt attention to this issue.

If you require any additional information or have further questions, please do not hesitate to contact me at [Your Contact Information].

Thank you for your understanding and assistance in resolving this matter. I look forward to a swift resolution.

Sincerely,

I had a very bad experience with Air India Express due to the early departure of the booked flight and multiple delays after that.
1. I booked my ticket(I1K7WS) from Sharja to Thiruvananthapuram on flight IX536 for confirmed departure
at 11 a.m. But when I arrived at the airport at 9.00 am for my departure the airline staff merely informed me that my flight had departed already at 5.30 am on the same day.
2. I was shifted to a cheaper hotel of their choice and they isolated me even though my husband tried to stay with me on his own during the night since I was scared to stay in an unknown place. The hotel staff as per the instruction of the airline staff expelled my husband and compelled me to stay alone like a prisoner. I was never treated like a customer but like a prisoner sent by Air India Express.
3.My whole family including my husband, two children and my elderly parents have suffered due to this incident. My husband has been mistreated. My children and parents have been put under stress and mental pain expecting my arrival.
4. Due to lack of sleep I could not rejoin my organisation to continue my duties where I have to spend 8 hours continuously with high concentration and presence of mind. I am suffering from severe head ache and vomiting which would prevent me performing my full potential.

Therefore considering these factors, I would request for a fast resolution for my formal complaint.

Dear Sir,
I Sri Kishore Chandra Sahoo a disable passenger booked ticket through easymytrip to travel from Lucknow-Bhubaneswar with my escort Sri Babaji Charan Tarai. My PNR was A8YPSK. I had booked Wheel Chair too as I can not walk long distance and problem of climbing stairs. Boarding pass was issued to us at Lucknow for both the sector. The Borading pass copies are enclosed in Annexure-A.
Initially the flight was delayed at Lucknow and took off arounf 3 am of 20.10.2023 where as schedule departure was 11 pm of 19.10.2023. The horrible affair starts after landing at Delhi Airport.
01. Aircraft grounded at 4.15 and disembark started at 4.25 am.
02. No wheelchair was there. Crew members told me to get down and ground staff will provide. After painfully getting down through staircase no wheel chair was available. Only one ground staff was there to handle a good number of transfer passengers to four destination.
03. There were about 25/30 passengers to transfer to 4 locations. Bhubaneswar, Kochi and Srinagar. That groung staff told me to board the Bus and further ground staff will guide you. I asked him about wheel chair but he said I don’t have here. Then as no option was there and I was getting late, so I boarded the Bus.
04. In spite of huge pain in lower limb I get down at arrival gate . Surprisingly, only one ground staff was there to transfer huge passengers to 4 different destination. He told us to stand there separately destination wise. I again asked for Wheel chair. There was no wheel chair. He called some body and after 8/9 minute one more staff arrived. He was a complete careless fellow. He was just standing and looking for a wheel chair to come. 28 minutes passed for search of wheel chair.
05. Ultimately as no wheel chair came, he told me to walk to through security point. I again started walking with a transfer boy and did security check quickly. After security check I again sat there in presence of that helper. Only AIrIndia Express passengers of our batch(25/30 nos) were there. It was completely rush free.
06. I waited there for further 20 minutes in want of Wheel chair. Ultimately wheel chair came from arrival side and again waited for security check. After check wheel chair reached with me at 5.27 am.
07. The wheelchair boy took me to Boarding gate along with the other helper. By that time we reached gate 44A it was closed and no body was there. All three passengers could not board the flight due to extremely delay to transfer.
08. The helper boy repeatedly telephoned the ground staff who send him with me. He picked up phone after repeated call and told him to ask at Gate. AS no body was there, he informed that too. But that ground staff had switched off the phone.
09. When I got annoyed, the wheel chair boy took us to a counter and one lady assistant came reluctantly. Then she told CISF personnel and allow us to come out of that. We went a counter at Check-in Point. The person present there started bluffing as if the fault was of ours.
10. We explained every thing to four different staffs who asked us every time. As I was having an important meeting at NHAI, Bhubaneswar in which I need to give presentation for progress of targeted development of Infracture development projects, which will be directly reported to MORTH and PMO.
11. I approached that lady staff to provide me the flight quickly, so that we can reach quickly Bhubaneswar and attend the meeting. She moved here and there and carelessly replied that we will provide you hotel and give you flight at evening. I urged repeatedly to understand the urgency, but she bluntly denied. Then I insisted to give me the fact in writing. She reluctantly ordered her assistant to write . But when I read the report, it is clearly understood that she wrote the incident completely untrue manner . She just wrote that passenger misconnected due to late arrival of flight and passenger denied to our alternative arrangement.
12. Being fedup with this unprofessional and unethical practice, I felt completely harassed. I founf myself two flights (Indigo & Vistara) were there at morning time, so that I can reach by 10.30/11 maximum. Without waiting for further damage, I booked the spot ticket for me and my escort and waited for the staff to bring us out.
13. She called some lady staff after 15/20 minutes, who took us to security staff and ultimately I came out. I forcibly walk to the shuttle Bus and went to terminal-1. After all these nonsense activity, I just catched my INDIGO flight at last moment and boarded as last passenger. Boarding gate closed immediately after that.
14. In the whole process, I was being harassed and sat there at AirAsia counter without even brushing. This gave me extreme shock and pain. Over and above it completely damaged my professional reputation due to non production of the presentation to Ministry of Road Transport & Highways along with PMO.
15. My booked ticket to travel to Bhubaneswar through Indigo is enclosed herewith for your reference and record.
16. I urged the AIrIndia Express management to enquire the matter with due diligence and compensate me for my losses. The claims are
(a) Non flied to the destination ticket Cost (booked from AIrIndia Express) – Rs.25846/-
(b) Re booked Ticket to fly to Destination ( booked from INDIGO) - Rs.25545/-
(c) Conveyance for change of Terminal - Rs. 560/-
(d) Inconvenience for the delay of flight (more than 3 hrs) as per DGCA guide line – Rs.35, 000/-
(e) Conveyance arrangement re-made at Bhubaneswar _ Rs.1280/-
(f) Loss of man-hour due to fault of AIrIndia Express - Rs.1, 40, 000/-
(g) Loss of Professional achievement & reputation - Rs.2, 00, 000/-
(h) Loss of peace due to tense situation created by AIrIndia Express - Rs. 3, 00, 000/-
(i) Immense physical pain due to notorious activity of Ground staff - Rs. 1, 50, 000/-

You are requested to compensate me for the above irreparable losses without further delay and rectify your system of handling the disable passengers properly and in a professional manner.

The matter is also conveyed to DGCA and Ministry of Social Justice & Empowerment for necessary action.

I had booked ticket with Air India express PNR J9QS4E even after more than 76 days (ticket cancelled on 2nd aug 2023) ago with no reason for dela.

Air India and air India Express is once of worst air lines of India, kindly avoid travel in any case travel only if emergency.

Thanks,

In Qatar I tried to book ticket for Doha to Mangaluru by air india express website but I couldn't succeeded, it will not proceed or continue in website after providing personal details asking company details and GST information .
I called customer care in Doha but unable to do any thing and suggesting for book the ticket by private agents.
Kindly solve the issue in air india express website so people can easily book ticket by airline website.

I had taken the travel ticket for my son, Mr. Amar Soorya, for travelling from Muscat to Mangalore on 11/09/2023 (PNR UVY9PL). The ticket was taken under student fare option. The check in baggage allowance was 30KG.

The luggage weight was adjusted within the allowable limit which was 29KG. Air India express counter at the airport advised that only 20Kg can only be allowed as the system shows 20Kg even after review of the ticket...

On the date of 30/07/2023, I was a passenger on flight number IX 687, traveling from Singapore to Chennai, with PNR number UVGLXL. Upon arriving at my destination and retrieving my luggage, I was dismayed to find that my suitcase had suffered severe damage, resulting in the exposure of my belongings contained within a plastic bag.

At the time of check-in, my suitcase was in impeccable condition and properly packed, securely holding my personal items. However, the state in which I received my luggage upon landing indicated mishandling that rendered the suitcase unusable. This incident compelled me to transport my belongings in such a compromised state, causing not only inconvenience but also a sense of embarrassment.

The quality of care exhibited towards my luggage and the lack of support in addressing this matter from AirIndia Express have left me deeply disappointed. Given my loyalty as a customer, I anticipated a higher level of care and immediate resolution for the inconveniences I have encountered, along with the damages sustained.

But after multiple nails to all levels till no response from the aircraft. Hence planned to raise this through complaint forum.

I request you to take severe action on this issue.

My refund request for PNR: RVZDGY DOH-COK Return flight which was initiated on 06th July 2023 is still not completed. Contacted the support team through telephone and Emails from DOHA-QATAR several times and received response as the amount is already refunded to my account, but till date the Amount doesn't reflect in my account.

As advised by the support team submitted the bank statement as proof that the amount is not credited to my account.

Contacted the my bank regarding the issues and they responded that no any transactions received from Air India Express and they advised me to get the details of the card from the Airline to which the amount is transferred .

Latest update from support team is that " the case has been forwarded to the concerned team and the matter is currently being looked into. We would request you to allow us some time to investigate and respond to your concern"

Still waiting for the response since 3 days.

Kindly solve the issue to credit the amount to my Account as I had already lost some amount while cancellation of the ticket and again don't want to loose the balance amount as well.

Thank You.

Hi

I am very disappointed travelling with Air India express. Travelled after several years and was excited to fly again with you as I used to travel in your airline’s regularly during my childhood.

I am not sure how safe I am flying with your airlines anymore, as something fell on my head while i was sitting. This has given me a v bad headache and that area is still painful.

What if it had fallen on my face or near my eyes ? Or on an infant? I already reported this to airhostess in the flight and they had asked my seat no. This happened almost after landing and i am shocked that something like this would happen in such a reputed airlines.

This has been such a traumatic experience for a regular traveler like me. Never faced such an incident till now, and I am flying regularly since last 30yrs..

I am really startled that i had such an unpleasant experience flying with your airlines.

Have attached pictures for your reference and I am not even sure which part of the airlines this is. Looking forward to your response.

Travel Date : 23/08/2023
PNR : J1PKMC

Sincerely
Nythal

Dear team am abdul manaf t from global middile east travel co riyadh saudi arabia one of authorized issuing agent of airindia express

i would like to inform you about the security issue of your website which is any body can cancel the issued ticket from anywhere without any confirmation from passanger or travel agent

please take necessary action

Waiting 30 minutes in a bus to board the plane . The crew came very late due to which the driver blocked all passengers in suffocation in bus. My 10 years old son was about to faint .
flight no IX 196
Dubai - Jaipur
Date of Travel : 02/07/2023
Departure :12:25.

Hope the authorities will take the action.

I have a flight from indore to sharjah XI 255 at 2nd june 2023 of PNR number- J54ZPG which was cancelled by the airindia its self and told us by the customer care that our ticket amount will be initiated to accounts soon still i didnt recieved my refund for tickets. Kindly initiate my refund

The flight has been delayed more than. 3 hours on 17th June 2023 . This has mage to cancel my prior appointments and it was a hassle situation for me to commute back as well.
Requesting the airline to provide us the rightful claim / refund as per the guideline of DGCA.
My PNR number O116KF. Contact number +[protected], [protected]@gmail.com
Need your support and escalate the complain to rightful team further .