Air India Express Complaints & Reviews

My refund request for PNR: RVZDGY DOH-COK Return flight which was initiated on 06th July 2023 is still not completed. Contacted the support team through telephone and Emails from DOHA-QATAR several times and received response as the amount is already refunded to my account, but till date the Amount doesn't reflect in my account.

As advised by the support team submitted the bank statement as proof that the amount is not...

Hi

I am very disappointed travelling with Air India express. Travelled after several years and was excited to fly again with you as I used to travel in your airline’s regularly during my childhood.

I am not sure how safe I am flying with your airlines anymore, as something fell on my head while i was sitting. This has given me a v bad headache and that area is still painful.

What if it had...

Dear team am abdul manaf t from global middile east travel co riyadh saudi arabia one of authorized issuing agent of airindia express

i would like to inform you about the security issue of your website which is any body can cancel the issued ticket from anywhere without any confirmation from passanger or travel agent

please take necessary action...

Waiting 30 minutes in a bus to board the plane . The crew came very late due to which the driver blocked all passengers in suffocation in bus. My 10 years old son was about to faint .
flight no IX 196
Dubai - Jaipur
Date of Travel : 02/07/2023
Departure :12:25.

Hope the authorities will take the action....

I have a flight from indore to sharjah XI 255 at 2nd june 2023 of PNR number- J54ZPG which was cancelled by the airindia its self and told us by the customer care that our ticket amount will be initiated to accounts soon still i didnt recieved my refund for tickets. Kindly initiate my refund...

The flight has been delayed more than. 3 hours on 17th June 2023 . This has mage to cancel my prior appointments and it was a hassle situation for me to commute back as well.
Requesting the airline to provide us the rightful claim / refund as per the guideline of DGCA.
My PNR number O116KF. Contact number +[protected], [protected]@gmail.com
Need your support and escalate the complain to rightful team further ....

This is in reference to the refund of PNR no Y6HEA3. I had made a request for the same on 18-May-23, as per your refund policy, it should have been processed within 14 days of my request. However, it has now been 29 days and I have not received the amount. I have contacted your customer service multiple times, but did not receive any proper response or update.

And I have already requested you to issue a refund invoice so that...

On May 12th 8.45 PM from DXB to TRZ flight was cancelled due to technical issue. Air india express staff officially announced. But still i am not getting refund till. i called more than 3 times to CSR. But no response.

PNR- H5262D...

I booked a ticket on may 2nd 2023 for my family.
(CNN to DXB-travel date 16th may2023)
I received the PNR number(T453YM) and debited the amount from my credit card but the ticket was not issued.

When I checked the status with PNR it was shown that the booking was cancelled and refund in process. But I haven't received the refund until now.
i send an email stating the same and attached credit card statment...

IX840 DXB -GOI departing 26-Apr-2023
The above flight was cancelled as it was rescheduled by the airlines and i received a notification stating that i can cancel or reschedule without any additional charges as i was not comfortable with the time i canceled the flight by calling the airlines hence no response from airlines i contacted my agent through which i booked that is make my trip and they helped me connect to air india express...

I booked ticket in AirIndia express on[protected] for Trivandrum to AbuDhabi flight( travel date[protected]. I received confirmed mail (PNR D58JWG), When we reach the airport, they told ticket denied and didn’t allowed to travel with that ticket.
When I check with my Bank, amount credited to AirIndia EXPRESS.
Multiple time contacted, no proper response from customer care. First complaint raised with case number: 04363785.br...

My case number is 04489040. This is not solved yet. Only 2 days left for travel. Solve as soon as possible. Other wise give me the response on the complaint....

Dear Team,
I have cancelled air ticket on 16th April 2023 and still not received refund for PNR ZY5D7H. I have done international call many times to the customer care centre and everytime they say the refund is under process but nothing happened. I raised complaints through TIA, still no response. Today and also last week the customer care representative confirmed it has been taken with high priority. Kindly provide an update at the...

Dear Team,
I have cancelled air ticket on 16th April 2023 and still not received refund for PNR ZY5D7H. I have done international calls many times to the customer care centre and everytime they say the refund is under process but nothing happened. I raised complaints through TIA, still no response. Today and also last week the customer care representative confirmed it has been taken with high priority. Kindly provide an update at...

I issued kannur dubai ticket 16 may, PNR MIP2BC .ticket issuing time flight time is 19 :55 i traveled only 14 days . i reached airport the staff told me the flight departed 04:55 am i requested to airport to change another flight. the airport staff told me to get full refund and i purchased another ticket dubai mangalore. PNR IS YY2RXK, this pnr i traveled.kannur dubait ticket not travelled i checked air india express they told me only get...

I booked 2 tickets from Sharjah to Chennai PNR 34PZ7Y and Chennai to Sharjah PNR M0Z9GS.

The Flights got cancelled. Though I cancelled the tickets, no refund yet even after 20 days.

And again this service provider is so negligible in handling the customer. Haven't received the refund from the airline after the timeline has been exceeded. After a continuous follow-up of several calls, I am still left with neither...

I requested name change of passenger 2 from Lokendra Pal Singh to Yogi Lokendra Pal Singh but I never received any proper answer from AirIndia Express team. They say it will be done in 48 hrs but never done....

I raised two complaints regarding my cancelled flight(Automatically), Amount debited from Credit card. Please find the compliment numbers, no response so far. My refund amount has not been received yet.

Complaint number:[protected] Apr 11 - Complinet 1
Complaint Number:[protected] May 1 - Compliant 2

My booking cancelled automatically, Cancelled PNR nos are: IZMG7C (72, 854 INR) and D25YVP.(22, 722 INR)...

I booked 2 tickets from TRV to DOH and they got cancelled twice,
I accepted that too and they said they will giving me a full refund without a single email or SMS conveyed to the customer. It's been now 25 days since they canceled my ticket, and the airline didn't refund the amount to my account.
I have called customer service several times and they have given me other dates to get my refund but still haven't received my refund.br...

I have booked air india express flight in march from HYD to MCT. the date of journey is on 15th of april 2023 and the flight number is IX-913. The PNR number is W09GYK.

2 days prior to departure i got a message saying the flight has been cancelled and i can take refund for the same. i have initially applied refund through your chatbot TIA where i got a reply saying the amount will be refunded in a week to which proof is attached,...