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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Mar 6, 2025

Complaints 673

Resolved

125

Unresolved

548

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

Delayed flights and not providing alternatives

Haven't received the refund

Most useful reviews

Ticket cancellation and refunding during travel restriction

Air India Ticket refund not received

I received a offer later please tell me its real or fake

Refund Payment not received

Surname updation

Do not receive the refund (GJVDBT)

Featured stories

Compensation for damages to personal passenger luggage in transit

Refund not received even after 50 Days

Not get the agreed refund

Air India Express reviews & complaints page 6

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I recently booked a 1:00 AM Air India flight jaipur to Dubai for today, but when I arrived at the airport, I was informed that my flight had been rescheduled to 5 PM and that I had not received any communication about the change.

I am extremely disappointed as this has caused me financial losses and inconvenience. I would like you to either compensate for my losses or offer me a free ticket on another flight of my choice.br...

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Address: Nashik Road Maharashtra india

Website: Air india express. Com

Cabin crew of Air India Express has no way of talking to passengers and speaks very loudly The ladies who are going to do the cabin crew have no way of speaking at allHis plane also takes off lateFood and drink in a flight is not proper and the method of serving is also not proper. 23, 000 ticket but there is no simple arrangement to charge the mobile phone in the flightAir India's in-flight cabin crew, they have no way of talking, no way...

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Address: Kodakara

Verry bad miss behavior, Rude, arrogant staff at the Check-in counter in the Departure Gate in kochi. My travel date 19-02-23.Please give a training to how to handle passengers. Specially her name Miss Sanju ....

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I had booked a flight ticket from CNN to KWI on 20 January 2023. (Flight No. IX-795)
Unfortunately, yesterday afternoon, on 17 January 2023, 64 hours before departure, I received an email from Air India Express informing me that the flight was cancelled and was asked to contact the city office for rebooking.

I called Air India Express Kannur City office on [protected] and Air India customer care on [protected] to rebook...

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Address: Colour design, Kapista

Website: Please grena i am very sorry... But i used hack jut 5minutes after i dellete this hack please back my id grena this my fovurite id please back

Please grena i am very sorry... But i used hack jut 5minutes after i dellete this hack pleaseb id [protected] back my id grena this my fovurite id please back...

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Hi, I had booked 3 tickets from air India express from Mumbai to Dubai on 1st Jan. PNR QGGSI8 and 6LTE1N. I selected the flight due to timing as I had some important event to visit. When I received the message regarding flight delay of more than 5 hours on 31st December 11pm I was shocked and I kept on calling air India express customer service number may be more than 100times and even sending email back to back but no response. I kept on...

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Hi, I had booked 3 tickets from air India express from Mumbai to Dubai on 1st Jan. I selected the flight due to timing as I had some important event to visit. When I received the message regarding flight delay of more than 5 hours on 31st December 11pm I was shocked and I kept on calling air India express customer service number may be more than 100times and even sending email back to back but no response. I kept on calling next morning and...

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Address: Chennai

Website: Flight delay

I have booked a flight from MAA to SHJ on 1st Jan 2023.
The schedule time is 11.15 but the flight was delayed by more than 3 hrs and there is no proper feedback or update by the team…
If your in a hurry or wanted to travel on urgent basis it’s better not to choose to fly with air India as this is a frequent issue with them
More than compensation or anything they are wasting passengers time
Also they provide...

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My airline number is: IX194 with PNR: EATIKN. My flight had to depart on 31 December 2022, morning 09:50 Gulf Standard Time (UTC +04) from Dubai, UAE, to reach Lucknow, Uttar Pradesh on 15:05 Indian Standard Time. But, now as I reach the airport, it is suddenly delayed by more than 3 hours. Now the same flight is departing on 14:04 Gulf Standard Time, to reach Lucknow by 19:25, which is really frustrating for me as a passenger....

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Address: srinager

I used hack one time for prank on my friend and after 2 days garena free fire suspend my free fire account I promise I never use hack and any file Please help me bi almost spend 15000 INR this account please UNSUSPEND my free fire account Email ([protected]@gmail.com) Mobile no([protected])...

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Address: Air india express

Isse ghatiya flight ni h koi or staff to bht zyada ghatiya h maners tk ni h bt krne ka logo ki flight janbhuj kr miss krate h fr return bhi ni haram ka pesa kamate h m to yhi bolunga koi is flight se ticket na krae bht ghatiya h ye...

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Address: Calicut International Airport

Hi
I was traveling from Dubai to calicut on Sunday 3am flight which reached Calicut at morning 8am. I had to wait till 10am for no reason without being intimated that my luggage is missing & it was left in Dubai. When inquired the air india express staff told its mishandled & still in Dubai. Finally after so many follow ups I was given a form in which missing baggage details were filled & assured me that it will be delivered ASAP...

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My booking in the Air India Express was from Mangalore to Dubai and later to London with different airline connection. During the check in of the Air India Express at Mangalore International Airport, I was denied the boarding pass in the last moment of the flight departure and reason was given that I don’t have the Dubai transit visa. Due to which I could not attend the important company meetings held at London and entire expenses of to...

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My flight from dubai to delhi on 3rd oct has been rescheduled to 2 am on 4th oct. Customer care is not issuing a full refund on this neither confirming me on providing accommodation arrangements for this. Please assist, i want to cancel and get a full refund so that I can book another flight or at least provide stay/food arrangements for the delayed time....

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Address: Muscat and India

Team Air India

Im writing in this email with a huge disappointment with my recent travel with air India express from Muscat to Bangalore on 8/8/2022 10:10 am

I would want to start from the first conversation I had with your customer service team on the 7th august at 4:54pm on +[protected]

I contacted your customer service desk as I was exceeding my luggage and wanted to know what is the extra that...

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Address: Mangalore International Airport

Hi

name : mohammad shareeque abdulla mohammad
travel date : jul 29th 12.20pm
destination: dubai to mangalore
pnr: gx48lq
reference number: ai[protected]
mobile no: [protected]
baggage colour : brown 1 bag

sir/madam,
i had missed my flight with the above details of the flight.I had done my check in and received the boarding pass...As i missed my flight, my luggage...

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Address: Air India Express

Dear,

Can you please help me get my refund amount for a cancelled flight? Air India Express say they have refunded the amount but I havent received it. I have send multiple emails to Air India express and they dont seem to respond.

If you need any further documents please let me know I am ready to share.

From: [protected]@gmail.com
Sent: Thursday, 28 July 2022 6:53 PM
To: 'Customer...

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In flight IX 473 dated 02 Aug 2022, flight stewardess had stuffed other baggage on my laptop bag which was already placed on the overhead baggage compartment and I have already informed her that it has a laptop in the bag and she just responded that it is a light weight bag and she stuffed it above my laptop bag.

My name : Vishal Vinoy
PNR : NIWV7J
Seat no. : 27 A
Cok - Bah...

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Dear Sir/Madam,

I have been continuously following up sing last 6 months with the Customer Support Service team through emails, calls etc. to get the refund amount against the cancelled air ticket. However neither the emails nor the calls are being responded by the Customer Support Team. It looks like the Customer Support team has no intention to refund the amount. I have also made several calls to the Finance Department and...

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Address: Kuwait

Good day
Please be noted for the online flight booking on 20/05/22, from mangalore to Kuwait, your gateway has deducted the amount 3 times for the same booking. kindly look into it and refund the additional amount deducted it is 44182.98 rupees. Pls refund to my account immediately. I have not recd any response from your side for the complaint mail customer care.

Regards
Anil...

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