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Air India Express Complaints & Reviews

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Last updated Mar 17, 2024
Complaints 658
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Air India Express reviews & complaints page 6

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S
Sanu@20000
from Mangalore, Karnataka
Aug 5, 2022
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Baggage not delivered till now

Address:Mangalore International Airport

Hi

name : mohammad shareeque abdulla mohammad
travel date : jul 29th 12.20pm
destination: dubai to mangalore
pnr: gx48lq
reference number: ai[protected]
mobile no: [protected]
baggage colour : brown 1 bag

sir/madam,
i had missed my flight with the above details of the flight.I had done my check in and received the boarding pass...As i missed my flight, my luggage...
+2 photos
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S
Shuaib Aejaz
Aug 2, 2022
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Refund amount not received

Address:Air India Express

Dear,

Can you please help me get my refund amount for a cancelled flight? Air India Express say they have refunded the amount but I havent received it. I have send multiple emails to Air India express and they dont seem to respond.

If you need any further documents please let me know I am ready to share.

From: [protected]@gmail.com
Sent: Thursday, 28 July 2022 6:53 PM
To: 'Customer...
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V
Vishal Vinoy
Aug 2, 2022
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Stewardess professional incompetence

In flight IX 473 dated 02 Aug 2022, flight stewardess had stuffed other baggage on my laptop bag which was already placed on the overhead baggage compartment and I have already informed her that it has a laptop in the bag and she just responded that it is a light weight bag and she stuffed it above my laptop bag.

My name : Vishal Vinoy
PNR : NIWV7J
Seat no. : 27 A
Cok - Bah...
+1 photos
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A
Ashish@108
Jul 29, 2022
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Refund of Cancelled Air Ticket due to Covid

Dear Sir/Madam,

I have been continuously following up sing last 6 months with the Customer Support Service team through emails, calls etc. to get the refund amount against the cancelled air ticket. However neither the emails nor the calls are being responded by the Customer Support Team. It looks like the Customer Support team has no intention to refund the amount. I have also made several calls to the Finance Department and...
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A
Anil F
Jul 20, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Booking Receipt:EHWZXU

Address:Kuwait

Good day
Please be noted for the online flight booking on 20/05/22, from mangalore to Kuwait, your gateway has deducted the amount 3 times for the same booking. kindly look into it and refund the additional amount deducted it is 44182.98 rupees. Pls refund to my account immediately. I have not recd any response from your side for the complaint mail customer care.

Regards
Anil...
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G
gethinshaji
Jul 7, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Ticket booked in February 2020

Address:Air India Express Air India Express Building, Gandhi Square, D.H. Road, Kochi - 682 016, India.

Hi,

I had booked a ticket for my flatmate Mr. Vinod Rajappan from Doha to Trivandrum on the 13th of January 2020. The journey date was 03rd May 2020 with two legs Doha to Kozhikode and Kozhikode to Trivandrum. The confirmed ticket with the PNR No.: - ANDVVZ is attached for your reference.

Unfortunately due to the COVID-19 situation in Qatar and India, the trip was canceled by Air India Express and the ticket...
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Dear Sir,

I would like to bring to your notice the worst possible experience that my family and I experienced at Muscat International airport. I was travelling to CNN on Air India express (IX 712) scheduled for departure at 2.45 pm (30.06.2022) from Muscat International airport. We were the last passengers to arrive at the gate ( C 06). My father aged 63 had gone to the washroom. He was the last to come to the gate. A staff...
+3 photos
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V
vinod VG
Jun 22, 2022
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Air fare not refunded after cancellation of flight

Booked ticket to Malaysia on 1 Nov 2021 from Kochi, but flight cancelled. I did not get refund from Air India Express till the date. When I contact customer care, they always says that refund is under process. Please help me to get refund....
+1 photos
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H
H K Sinha
from Delhi, Delhi
Jun 21, 2022
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Regarding cheat me by air india

Address:A 40 Flat no 101 Mansa Ram Park Uttam Nagar Delhi

Respected Sir,

I had booked air tickets on 07June 2022 from Delhi to Indore and back for the journey on 02nd Jul. 2022 and 31st Jul. 2022. But due to a change of some reimbursement rules I needed to cancel the said booking. So, I contacted the customer care of air India on the same day of booking. Your customer care gave me wrong information and said to me the cancellation charges will be deducted if you cancelled your booking....
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M
Manisharya2690
from Mohali, Punjab
Jun 21, 2022
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Loan

Address:Mumbai

I have already paid them 16139 rupee but i did not get any amount back from them or loan amount. Kindly disburse my loan amount if not please help me refund my money...
+1 photos
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S
Subash Manikandan
Jun 21, 2022
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Flight ticket not confirmed

I have booked an one way ticket for Singapore, amount was debited, but still now iam not received any mail or message from your side...
+1 photos
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M
melvin f
Jun 19, 2022
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Luggage bag wheel is broken

Address:Reethapuram, opposite panjayath office, 629159

I am melvin francis. I am travelled doha to trivandrum via Kozhikode on 17 th june. That time my luggage bag wheel ia broken. What to do. Please response my concern....
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N
NaseeraHamim
Jun 6, 2022
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Correction of name

I have booked a ticket on website with my half name. I want to correct my name as per in the passport. Need help for this. My travel is on 16th June...
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R
Raoofkondotty
May 24, 2022
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Safety

Tyre blast Kozhikode- Riyadh flight.
Safety related issues constantly increasing...
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G
geemonmail
May 24, 2022
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No response

No one attend calls . My family is travelling and I need to find out which airport is Air India express using for their flights from Dubai. Due to runway maintenance some flights are operating from DWC (Al Maktoum) airport and there is no way we can find out unless we personally visit your offices. Totally unprofessional behavior I must say.

If possible please respond back to me....
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I
Imad Rudauli
May 15, 2022
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Refund or modification of ticket

Reported Air India Express counter in Lucknow Airport to fly Dubai on IX-193, PNR GPF26V dated 10.05.2022. My visit Visa was valid and issued on our old passport, hence travelling on new passport along with old one.

Duty manager (on 10.05.2022) refused to issue boarding passes due to GDRFA lnot availavle on new passport) approval which is for resident visa holders.

He assured us to update the status on our tickets...
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M
Mohamed munthazeer
May 12, 2022
May 15, 2022
This thread was updated on May 15, 2022
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Luggage not transported

My name is mohamed munthazeer Karunnapilly manaf
Passport number :T5165576
I was supposed to be on the air india express flight number IX 434 on 8th may from dubai international airport to kochin airport
I had got my boarding pass but i could not enter the flight due to some health issue . My luggage was already given to the airline.
I had paid the full amount including the luggage in my ticket.
After a...
+1 photos
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Address:Flat 12, building 8, road 701,area 907, east riffa

Respected sir, nobody is responding for my request to refund my air fare from air indiaexpress. I booked tickets on 17/02/2020. I requested to refund money through email and phone call to air india express. Until now, the money is not refunded yet. So please help me to cancel my tickets and refund my money after deducting the applicable charges. My voucher numbers and tickets are as follows
Confirmation number- YKFYOI
Passenger's...
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M
mani0202
May 6, 2022
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Refund amount not yet credited

I have booked air ticket from SIN - TRZ 27 -MAR-2021 (PNR-WAJQPW), Due to pandamic situation flight has been cancelled, so Airindia express given the voucher against this PNR WAJQPW.

Now i check with customer care service, they said that voucher has been cancelled and refund provided to my account back (301 sgd). But untill now i have not credited any amount in my account from airindia express.

Even i have send...
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A
Akash Devkule
from Pune, Maharashtra
May 6, 2022
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Regarding refund of flight tickets

Address:Pune india

Dear Team,
Good morning!

My name is Akash subhash Devkule from Pune india .I've planned my flight for Dubai i.e on 5th May at 3:10pm, but twice the time for flight has been changed and at the end of day flight got cancelled.so i requested air india express officer at Mumbai airport to reschedule or refund for the same, they have also proceed for the same.The thing is the ticket is showing still active that's why customer...
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