Air India Express Complaints & Reviews

I had taken the travel ticket for my son, Mr. Amar Soorya, for travelling from Muscat to Mangalore on 11/09/2023 (PNR UVY9PL). The ticket was taken under student fare option. The check in baggage allowance was 30KG.

The luggage weight was adjusted within the allowable limit which was 29KG. Air India express counter at the airport advised that only 20Kg can only be allowed as the system shows 20Kg even after review of the ticket...

On the date of 30/07/2023, I was a passenger on flight number IX 687, traveling from Singapore to Chennai, with PNR number UVGLXL. Upon arriving at my destination and retrieving my luggage, I was dismayed to find that my suitcase had suffered severe damage, resulting in the exposure of my belongings contained within a plastic bag.

At the time of check-in, my suitcase was in impeccable condition and properly packed, securely holding my personal items. However, the state in which I received my luggage upon landing indicated mishandling that rendered the suitcase unusable. This incident compelled me to transport my belongings in such a compromised state, causing not only inconvenience but also a sense of embarrassment.

The quality of care exhibited towards my luggage and the lack of support in addressing this matter from AirIndia Express have left me deeply disappointed. Given my loyalty as a customer, I anticipated a higher level of care and immediate resolution for the inconveniences I have encountered, along with the damages sustained.

But after multiple nails to all levels till no response from the aircraft. Hence planned to raise this through complaint forum.

I request you to take severe action on this issue.

My refund request for PNR: RVZDGY DOH-COK Return flight which was initiated on 06th July 2023 is still not completed. Contacted the support team through telephone and Emails from DOHA-QATAR several times and received response as the amount is already refunded to my account, but till date the Amount doesn't reflect in my account.

As advised by the support team submitted the bank statement as proof that the amount is not credited to my account.

Contacted the my bank regarding the issues and they responded that no any transactions received from Air India Express and they advised me to get the details of the card from the Airline to which the amount is transferred .

Latest update from support team is that " the case has been forwarded to the concerned team and the matter is currently being looked into. We would request you to allow us some time to investigate and respond to your concern"

Still waiting for the response since 3 days.

Kindly solve the issue to credit the amount to my Account as I had already lost some amount while cancellation of the ticket and again don't want to loose the balance amount as well.

Thank You.

Hi

I am very disappointed travelling with Air India express. Travelled after several years and was excited to fly again with you as I used to travel in your airline’s regularly during my childhood.

I am not sure how safe I am flying with your airlines anymore, as something fell on my head while i was sitting. This has given me a v bad headache and that area is still painful.

What if it had fallen on my face or near my eyes ? Or on an infant? I already reported this to airhostess in the flight and they had asked my seat no. This happened almost after landing and i am shocked that something like this would happen in such a reputed airlines.

This has been such a traumatic experience for a regular traveler like me. Never faced such an incident till now, and I am flying regularly since last 30yrs..

I am really startled that i had such an unpleasant experience flying with your airlines.

Have attached pictures for your reference and I am not even sure which part of the airlines this is. Looking forward to your response.

Travel Date : 23/08/2023
PNR : J1PKMC

Sincerely
Nythal

Dear team am abdul manaf t from global middile east travel co riyadh saudi arabia one of authorized issuing agent of airindia express

i would like to inform you about the security issue of your website which is any body can cancel the issued ticket from anywhere without any confirmation from passanger or travel agent

please take necessary action

Waiting 30 minutes in a bus to board the plane . The crew came very late due to which the driver blocked all passengers in suffocation in bus. My 10 years old son was about to faint .
flight no IX 196
Dubai - Jaipur
Date of Travel : 02/07/2023
Departure :12:25.

Hope the authorities will take the action.

I have a flight from indore to sharjah XI 255 at 2nd june 2023 of PNR number- J54ZPG which was cancelled by the airindia its self and told us by the customer care that our ticket amount will be initiated to accounts soon still i didnt recieved my refund for tickets. Kindly initiate my refund

The flight has been delayed more than. 3 hours on 17th June 2023 . This has mage to cancel my prior appointments and it was a hassle situation for me to commute back as well.
Requesting the airline to provide us the rightful claim / refund as per the guideline of DGCA.
My PNR number O116KF. Contact number +[protected], [protected]@gmail.com
Need your support and escalate the complain to rightful team further .

This is in reference to the refund of PNR no Y6HEA3. I had made a request for the same on 18-May-23, as per your refund policy, it should have been processed within 14 days of my request. However, it has now been 29 days and I have not received the amount. I have contacted your customer service multiple times, but did not receive any proper response or update.

And I have already requested you to issue a refund invoice so that I can track my payment status.

I kindly request you to look into this matter and process my refund as soon as possible. I would be grateful if you could provide me with a refund payment along with a refund charge which you’re deducted from my initial payment.

On May 12th 8.45 PM from DXB to TRZ flight was cancelled due to technical issue. Air india express staff officially announced. But still i am not getting refund till. i called more than 3 times to CSR. But no response.

PNR- H5262D

I booked a ticket on may 2nd 2023 for my family.
(CNN to DXB-travel date 16th may2023)
I received the PNR number(T453YM) and debited the amount from my credit card but the ticket was not issued.

When I checked the status with PNR it was shown that the booking was cancelled and refund in process. But I haven't received the refund until now.
i send an email stating the same and attached credit card statment and PNR Status screenshot.but no response.

IX840 DXB -GOI departing 26-Apr-2023
The above flight was cancelled as it was rescheduled by the airlines and i received a notification stating that i can cancel or reschedule without any additional charges as i was not comfortable with the time i canceled the flight by calling the airlines hence no response from airlines i contacted my agent through which i booked that is make my trip and they helped me connect to air india express after 4 hours of struggle the lady agreed over refunding 1500 AED within 15 days after that I'm following up with make my trip and no response as they say air india express isnt responding to their calls nor emails. How can any airlines act so irresponsible. Please help me get money back

I booked ticket in AirIndia express on[protected] for Trivandrum to AbuDhabi flight( travel date[protected]. I received confirmed mail (PNR D58JWG), When we reach the airport, they told ticket denied and didn’t allowed to travel with that ticket.
When I check with my Bank, amount credited to AirIndia EXPRESS.
Multiple time contacted, no proper response from customer care. First complaint raised with case number: 04363785.
Kindly update the status.

My case number is 04489040. This is not solved yet. Only 2 days left for travel. Solve as soon as possible. Other wise give me the response on the complaint.

Dear Team,
I have cancelled air ticket on 16th April 2023 and still not received refund for PNR ZY5D7H. I have done international call many times to the customer care centre and everytime they say the refund is under process but nothing happened. I raised complaints through TIA, still no response. Today and also last week the customer care representative confirmed it has been taken with high priority. Kindly provide an update at the earliest, else I need to raise a complaint through consumer court. I had already spent lot of money on international calls to speak with customer care executives.

Thanks
Subin
[protected]
[protected]@yahoo.com

Dear Team,
I have cancelled air ticket on 16th April 2023 and still not received refund for PNR ZY5D7H. I have done international calls many times to the customer care centre and everytime they say the refund is under process but nothing happened. I raised complaints through TIA, still no response. Today and also last week the customer care representative confirmed it has been taken with high priority. Kindly provide an update at the earliest, else I need to raise a complaint through consumer court. I have already spent lot of money for international calls to speak with customer care.

Thanks
Subin
[protected]
[protected]@yahoo.com

I issued kannur dubai ticket 16 may, PNR MIP2BC .ticket issuing time flight time is 19 :55 i traveled only 14 days . i reached airport the staff told me the flight departed 04:55 am i requested to airport to change another flight. the airport staff told me to get full refund and i purchased another ticket dubai mangalore. PNR IS YY2RXK, this pnr i traveled.kannur dubait ticket not travelled i checked air india express they told me only get tax amount. so i humbly request you to refund full amount. i issued airindia express ticket again.

KANNUR DUBAI PNR IS MIP2BC

MANGALORE DUBAI PNR IS YY2RXK

I booked 2 tickets from Sharjah to Chennai PNR 34PZ7Y and Chennai to Sharjah PNR M0Z9GS.

The Flights got cancelled. Though I cancelled the tickets, no refund yet even after 20 days.

And again this service provider is so negligible in handling the customer. Haven't received the refund from the airline after the timeline has been exceeded. After a continuous follow-up of several calls, I am still left with neither the answer nor the refund.

With TATA it has become worse

I requested name change of passenger 2 from Lokendra Pal Singh to Yogi Lokendra Pal Singh but I never received any proper answer from AirIndia Express team. They say it will be done in 48 hrs but never done.

I raised two complaints regarding my cancelled flight(Automatically), Amount debited from Credit card. Please find the compliment numbers, no response so far. My refund amount has not been received yet.

Complaint number:[protected] Apr 11 - Complinet 1
Complaint Number:[protected] May 1 - Compliant 2

My booking cancelled automatically, Cancelled PNR nos are: IZMG7C (72, 854 INR) and D25YVP.(22, 722 INR) Totally : 95, 576 INR

So far I have not received any refund above mentioned amounts. Almost 25days have passed. I paid my Credit card interest too. Kindly refund the amount as soon as possible.

Kindly do the needful. Thanks

regards
Ilyas Mohamed Rajak