Air India Express Complaints & Reviews

I have booked 1 ticket with PNR no. HXUBVF. The flight was cancelled and I am waiting for refund since last 17 month. So many email sent to Customer Support, Nodal Officer of Air India Express but not got my refund. The company is full of inefficient and corrupt staff, so if you want to book your ticket considering it as non refundable even if clause says refundable. On cancellation they are not going to respond at all.

I am very upset with the services extended by Air India Express flight number IX-122 dated 19th December 2021 from New Delhi to KualaLumpur. Cru attending was Ms Vandana Ahuja and Mr. Rahul Gautam.
I made my reasonable protest to them for not serving what was ordered and my wife had to remain hungry.
Their argument was it was a mistake of the food serving group and they can not do much at the heights of flight. I may agree with the argument but the question still remains the same that the passenger had to remain hungry through the night.
This booking was done well before boarding the flight probably a day before, it was as per published in website and made required payments. I was never informed until the wrong dish was served that your agency is unable to serve what was ordered.

I booked a ticket on your airline ten days before . When I arrived at the airport on the 12th December day of travel, the authorities told me that you could not board this flight so I humbly ask you to refund my booking fee.

My Ticket-Booking ID : [protected]

I had booked ticket from COK to DXB for 14th July 2020. As my daughter, Shreya( who was a passenger in it) got covid infected, we had to cancel the flight on 13th July. Though cancellation was done by the travel agent 24 hours prior to departure, we didnt get full refund. The excuse was given was it was vande Bharath flight. Kindly make initiatives for full refund.

Booking id MLJEGU. Tickets booked for October 2020.Flight was cancelled by air india express. No refund given. It has been more than 1 year and no proper response from customer support.

I’ve been flying from canada to Trivandrum via Dubai for more than 20 years. Last week I was flying in Dubai to Trivandrum and was in transit and for the first time I was shock d to see that at the gate they brought portable scales credit card machines snd a garbage bin and just before boarding weighed everyone’s bags with their duty free shopping and charged overweight. They clearly know people are going to buy liquor and chocolates when in transit and so most people line me were charged 100s of AED without warning. I went back out and checked my other usual airlines and no one else was doing this practice. It’s very underhanded and lacked transparency for people before shopping to be aware of this . Never happened in all my travels and left me with a very unethical feeling about how this airline is run. It’s clearly a target plan towards in transit passengers and most people were paying or dumping their purchases and clearly as shocked as I was. Very disspointed in the experience and will think again before flying AIE

With ref to PNR CQ61Z5, I purchased air tickets from Singapore to Tiruchirapalli Airindia express for my travel purpose in Sep 2021.
Due to the outbreak of the covid-19 Pandemic situation, I canceled my ticket and requested for refund in this regard. But even after continuous reminder emails, and calls Air India expresses never responded.

All the private airlines are refunded promptly for their customers. But unfortunately, Indian Branded Air India Express is still not refunding their customer's money, and the public is not fair and not suitable for their company Indian Image.

Complaint Reg No: AI[protected]

Dear Sir,

I've booked the tickets for Two passengers on dated 04.11.2021 Booking reference 'FQIK4Y' and I cancelled the booking of one passenger dated 10.11.2021. kindly inform you that still not credited the refund amount to my bank account. when i contact for customer support not getting proper reply for the same.

Regards,
Sameer
[protected]@gmail.com

Hello Team,



I am looking for refund and at-least apology for humiliation my family has to go ( Wife, Child - 6 years ) old, They travelled from Singapore to Dubai and were suppose to go to Lucknow . via connecting flight form DUBAI to LKO . Air india express below are details .

I have called several time to customer care and got meal added, and paid for special seat with additional cost, did check in and asked if transfer can be done internally, I was informed yes multiple times )

However when my family reached Airport they were stopped at transfer and was not let go for internal transfer at Dubai Airport and my family was stuck, they cant catch flight and with 6 year kid my wife was held at Dubai Airport and asked can only go back tto terminal back with another ticket and not indian Express ..They have to stay an hour untill i book ticket from another flight .

I paid aprox 25K INR + meal + seat selection for 2 pax .

Dubai → Lucknow
Departure: 09:30, 12 Nov 2021 (Fri) Dubai, Dubai Intl Airport, United Arab Emirates, (DXB)
Arrival: 15:00, 12 Nov 2021 (Fri) Lucknow, Charan Singh, India, (LKO)
Airline: Air India Express Flight no.: 194 Operated by: IX Class: Economy Duration: 4 h 00 min

I had purchased a air ticket from Air India Express website for a flight Delhi- Dubai on 6th August 2021. Flight got cancelled due to nonavailability of Rapid PCR at the airport on that day.

Since then I am trying to get the refund by sending mails and through their call centre. Unfortunately it is not refunded till this moment.

PNR no: SDSIRQ
Name of the passenger: Gopi Ambatuparambil Kandunny
Travel date: 06/08/2021

Request your help to resolve this issue.

AK Gopi
Tel: [protected] / [protected]

Attached is the Flight ticket with PNR no. CWGNMM.

Please note that I had cancelled the ticket 3 days prior to the departure date (Sep 10, 2021) and was entitled for a refund amount of INR 13, 283 as per cancellation policy. I was notified by the customer support team that the refund will be credited to my account within 14 days. However, until now, the amount has not been transferred yet in spite of follow up calls and emails. I had been informed that the airlines will place my case on top priority and had advised me to send email to the provided email address. In spite of doing so, I have not received any acknowledgement / confirmation mail nor response to any of my queries.
Last week, during my follow up call, the customer support provided another email address, advised me to send my concern regarding the refund and mentioned that I can expect immediate response from them. However, the result has been the same with no response.

Kindly requesting you to escalate this issue to the concerned and hoping for a solution to this issue.

PNR Number : ADPKZU
Airline: AIRINDIA EXPRESS
Flight no.:IX -473
Booking Date: 30th April 2021
Cancellation Date: 5th May 2021
Booking email id : [protected]@gmail.com
Total Ticket Amount : RS 48, 505.43
Refundable : 44000
Money is not refund and there is no proper reply from Air India express customer care.

I booked an Air Ticket from Singapore to Tiruchirappalli (Booking Reference - S096MA)on 03 November 2021 for myself, my wife and child. But I changed my mind and cancelled the ticket the next morning, which is 04 November 2021. Even though I cancelled before 24 hours of booking, The refund amount shown was $217.50. I am coming back to India due to loss of job and It is really disheartening to see that they are deducting $1008 as penalty fee.I received and email from the nodal officer stating that I am not eligible for the refund of full amount and I am only elgible to receive $217.50. I cancelled the ticket within 24 hours and the booking was for 19 November 2021. There is no loss for the airline.Air India express can deduct the cancellation fee. I am ok with it. In the air ticket they haven't mentioned that the ticket is VBM/repatriation flight and the fee is not refundable once it is cancelled. They have mentioned everything about the luggage and other documents needed but this serious thing about the refund of ticket fare they haven't mentioned. If they had mentioned this atleast in the air ticket I wouldn't have cancelled the ticket. Please take the necessary action to refund the amount.

Really unhappy with your decision to schedule my flight before 24 of the old departure time. caused terrible loss to us since modified time is not affordable to us.

Now 1500 AED additionally i paid additionally to book another air ticket.

I booked a ticket for 13th September from Sharjah to Trivandrum on 7th September 2021. Payment was deducted from the account but the ticket got cancelled due to payment failure. We have contacted your customer service and financial teams several times but still no response from your side.

Please process the refund as soon as possible.

I had cancelled my ticket online on 06-Sept-2021. When contacted nodal said refund has been processed to the credit / debit card used for the transaction. It may take approx. 7 – 10 working days for the amount to reflect against your account. it was on 05-Oct-2021. Till no sight of refund money in credit card. AIE simply use customer money to improve their cash flow. One of the worst rates customer care by them. All other airline including AIR India does not have refund issues. we get within seven days of cancellation.

I was booked air India express ticket Trichy to kulalampur in 15th septemper 2021, I cancelled 17th September 2021 (for some immigration issues), my PNR NO YC7MOG
I call customer care and they are inform 15days process to refund, after 15days no news
Again I call, customer care, they told this week definitely refund
Next week again call they are told send email and process, no reply for mail
but already more than 1month, but still they are no response for my refund process.
Please help me for refund
Kindly regards
Shibu 23/10/2021

I tried to do a reservation today with Air India Express and they told me my voucher is expired. Kindly assist, details as below for the voucher

The details of your voucher are given below
Voucher Issued To: MARINA DSILVA
Voucher Number: GFR518
Voucher Pin: 8VB95M
Voucher Amount: AED 1159.14
Voucher Issue Date:24-Feb-2021
Confirmation Number: PZZAEN
This voucher is valid for travel till 31 December 2021

My flight PNR was AVCJXF, it was cancelled by air line itself.
I was informed that refund will be processed in couple of weeks.
now its been more than 45 days but still payment is pending.
I have called call center and sent several emails but nothing has happened.
I always got standard reply which is auto generated one.

appreciate if you can look into this matter and refund my amount asap

best regards
vijay

I have booked an airticket with Air India Express for 25/04/2021. I tried to change the travel date travel date before 3 days of the date of travel and I couldn't do that because of server issue of AirIndia express. I called many times to the call center and directly visited their office in UAE and they couldn't help me as the server was not working for 1 week. because of because of the current increase in the Covid cases in India. I am trying to do the same from yesterday onwards through the site and I am not able to do the same as the site is not working. All these details I have communicated to the customer care through multiple emails before the travel date.
Because of the above I was not able to chnage or cancel my ticket before the travel date and when asked for a refund, Air India express given me a reply that they can provide only tax amount as my ticket is showing in 'NoShow' categoery.
I am not able to understand how my ticket will be considered as No show as I have tried to connect them by various means 3 days prior to my travel date. I sent emails, made many phone calls and directly visited their office to change the travel date and could do that because of your system issue.