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Aircel

[Resolved]  Aircel — activation of service

Address:Kamrup Metropolitan, Assam, 781037

Hi yesterday night i have received 1 sms dated-11.2.2018 from aircel for masti mall serices activated for [protected] number. But i did not activate any kind of services. Please deactivate masti mall services and refund my balance i tried through vas to stop that services. But i am not able to deactivate. Please do not activate any services without customer knowledge and deactivate masti mall services for [protected]
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Mar 13, 2018
Complaint marked as Resolved 
issue resolved
Aircel customer support has been notified about the posted complaint.
Feb 11, 2018
Updated by bijoy rio my number is [protected]
Verified Support
Feb 12, 2018
Aircel Customer Care's response Dear Bijoy,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Time of deduction:
Amount deducted:

Warm Regards,
Aircel Social Media Team
Verified Support
Feb 12, 2018
Aircel Customer Care's response Dear Bijoy,

We would like to inform you that an amount of Rs.20.00 is deducted from your Aircel mobile number [protected] on dated 11th Feb’18 for MASTIMALL service, which is auto renewal content and charging done after getting confirmation.
However, we have deactivated the service to avoid further charging for the same & as Goodwill Gesture, we have refunded the amount of Rs.20.00 to your number. Same is also reflecting in your main account balance currently. Request you to kindly dial *125# your Aircel number to check & confirm the same from your end. Please ignore those websites or web link which are chargeable to stop this type of charging.
We would also like to inform you that we have forwarded your Aircel mobile number [protected] for blacklisting from any kind of promotional alerts/links; hence you will not receive any SMS/links related to promotional value-added services.

Warm Regards,
Aircel Social Media Team
Complaint comments 
5 Comments

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Comments

Plzz Send me UPC code... my aircel no port to idea...send me UPC CODE this my alternate number...no range no other network connected...
([protected])

Plzzz rply fast my alternet no
Or mail

[protected]@gmail.com

...
Reply
Aircel Customer Care's response, Feb 13, 2018
Verified Support
Dear Prashant,

Apologies for the inconvenience caused to you. Kindly share your Concerned Aircel number with us for better assistance.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 21, 2018
Verified Support
Dear Prashant,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team
Please send UPC code for [protected]
Reply
Aircel Customer Care's response, Feb 13, 2018
Verified Support
Dear Aditya,

We regret to inform you that the Aircel services have been closed down in Maharashtra and hence we won't be able to assist you in this regard. However, we suggest you send a mail on appellate.mumbai@aircel.co.in to get UPC (Unique Porting Code).

Warm Regards,
Aircel Social Media Team
Dear sir,
I want complete the call history of my Aircel prepaid number [protected].please sent the call history from August 2017 to October 2017 to my mail i.d
[protected]@gmail.com
Reply
Aircel Customer Care's response, Feb 13, 2018
Verified Support
Dear Customer (chella681312),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team
Hi

I am facing too much problems with my network from last 4days. As on 6th Feb 2018, I can't find any network of Airtel. It shows "Emergency calls only". Please resolve this issue.
Reply
Aircel Customer Care's response, Feb 13, 2018
Verified Support
Dear Customer (kavarunkumar@gmail.com),

We regret the inconvenience you have faced. Kindly share the following information if you are an Aircel subscriber in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
The specific location of the issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team
Kindly provide me UPC code for [protected]
Reply
Aircel Customer Care's response, Feb 13, 2018
Verified Support
Dear Yash,

We regret to inform you that the Aircel services have been closed down in Himachal Pradesh and hence we won't be able to assist you in this regard. However, we suggest you send a mail on Care.hp@aircel.co.in to get UPC (Unique Porting Code).

Warm Regards,
Aircel Social Media Team

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