Aircel Complaints & Reviews

Address: 411035

Dear Sir/Madam

i have requested for UPC code since 1 month ago but i did not get any help from aircel customer executive
whenever i call for help they just put my call on hold for 15 to 20 min and then last the call was ended
i am fad-up now i want to port my number
please do something

Name Umar tamboli
Contact no [protected]

Dec 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Aircel Customer Care's response Hi Customer (umar_rockz),

Sorry for the inconvenience caused. We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 08, 2017

Aircel Customer Care's response Hi Customer (umar_rockz),

We would like to inform you that as per our records UPC code has already been sent to your number.

Warm Regards,
Aircel Social Media Team

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Address: 400042

Hi sir,

I am trying to change from aircel to jio but aircel is not providing me the unique porting code as there is no response from aircel customer care even i called 5 to 6 times.. I have send the sms requesting upc many times from 25 oct'17 to 01-nov-17 but to no response. Aircel guys please send me upc asap.

My aircel number: [protected].

Thanks,
Bhushan

Dec 11, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2017

Aircel Customer Care's response Dear Customer (bhushan ghatkar),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 09, 2017

Aircel Customer Care's response Dear Customer (bhushan ghatkar),

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600034

As I missed my mobile same number I purchased @ tambaram show room they had collect money 250rs I ask bill they had told me message came but still now I am received pls take a action who is top management

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I have purchase duplicate sim card below numbers on dated 4th October, 2017 by 50 rupees. They had taken the old sim too. Aircel outlet contact person (Address: Chowpathi more, P.O. - Mathabhanga, Dist. - Coochbehar, West Bengal, PIN - 736146) says your mobile no activated within 1 week. But my mobile number not activated after one month and 19 days. And now they are saying that they don't know about the sim card position. Please activate below sim card immedietaly. It's a very Important mobile number for me. I have submitted all required documents for this mobile number Mobile No: [protected]. New sim no:[protected]

Dec 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Aircel Customer Care's response Dear Customer (Madhabraj),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 22, 2017

Aircel Customer Care's response Dear Customer (Madhabraj),

We would like to inform you that kindly contact touch point (from where you bought the Sim). Still, we have not received any sim replacement request.

Warm Regards,
Aircel Social Media Team

Nov 24, 2017

Updated by Madhabraj Already I meet the touch point (from where l bought the Sim). But they don't know anything about the sim position. And from their behaviour it seems like that they lost my old sim card( but I submitted my old sim card, ID proof Xerox and 50 rupees). Now what to do? And for your information, I am now living in Kolkata and the touch point is in Coochbehar(my home town). So, please do the needful, so that I can use my old phone number.

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R

Ramakishan kumawat

from Jaipur, Rajasthan

Nov 21, 2017

RAJ206SMS2 has been renewed on your Aircel mobile. How to stop this...so bad service..i hate aircel

replaced sim card not activated - Comment #2924156 - Image #0

Reply

Aircel Customer Care's response, Nov 22, 2017

Verified Support

Dear Ramakishan kumawat,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 30, 2017

Verified Support

Dear Ramakishan Kumawat,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

S

Sankarganesh Thirumalaisamy

from Bengaluru, Karnataka

Nov 21, 2017

Dear Team,

I have sent PORT message many times to 1900 but Aircel not sending the UPC code.

There is no proper response from Aircel customer care.

Please solve the issue asap.

Thank you.

Reply

Aircel Customer Care's response, Nov 22, 2017

Verified Support

Dear Sankarganesh Thirumalaisamy,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 30, 2017

Verified Support

Dear Sankarganesh Thirumalaisamy,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

M

Madhabraj

from Kolkata, West Bengal

Nov 24, 2017

Already I meet the touch point (from where l bought the Sim). But they don't know anything about the sim position. And from their behaviour it seems like that they lost my old sim card( but I submitted my old sim card, ID proof Xerox and 50 rupees). Now what to do? And for your information, I am now living in Kolkata and the touch point is in Coochbehar(my home town). So, please do the needful, so that I can use my old phone number.

Reply

Aircel Customer Care's response, Nov 27, 2017

Verified Support

Dear Customer (Madhabraj),

We have shared the same with our team and will update you soon.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 28, 2017

Verified Support

Dear Customer (Madhabraj),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Hai sr good evening i am somasundaram from tiruppur, tiruppur district tamilnadu from last 25/10/2017 iam facing a critical problem iam using a number [protected] from last 8 years but now i had changed through portal from aircel to airtel but changed from 25 th out going calls are active but still now incoming calls are not coming for this problem i had inform to concern company toll free no;12118 severall times and also went to near showroom but there is no reply what shall me do iam so affected in that so please take necessary action for me to solve this problem. Thanking you

Your`s sincerly
S. Somasundaram cell no;[protected]

Dec 8, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

Aircel Customer Care's response Dear Customer (sk.karthisomu sk.karthisomu),

Thanks for contacting us. We are sorry to say this but since you have PORTED OUT from Aircel, so we are unable to assist you in this regard.
Kindly contact your current service provider for further assistance.

Warm Regards,
Aircel Social Media Team

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V

vandana013.g

from Sheoganj, Rajasthan

Nov 1, 2017

My mobile no is [protected] have aircel network... they deducted my balance of rs 86 without any reason n without giving any confirmation... plz help me to get my money back.

Reply

Aircel Customer Care's response, Nov 2, 2017

Verified Support

Dear Customer (vandana013.g),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 3, 2017

Verified Support

Dear Customer (vandana013.g),

We would like to inform you that we have checked your account details and have found that the STV79 was activated in your account after due consent from your end in lieu of which the services were activated via USSD on 17/10/2017 and charged Rs.79 for same. We regret to inform that we are unable to process any kind of adjustment in this regard and a waiver of Rs.45 for STV45 has been already posted in your account on 11-Oct-2017.

Warm Regards,
Aircel Social Media Team

K

Kailash000

from Jalpaiguri, West Bengal

Nov 1, 2017

I have bought a aircel sim card but not yet activated.
Sim no.[protected]
Activate this sim card.

Reply

Aircel Customer Care's response, Nov 2, 2017

Verified Support

Dear Customer (Kailash000),

We would like to inform you that as per our system check, it is found that the provided Sim number (89912804172120841985) is not showing any information.
Kindly visit the point of sale (from where you have bought the Sim) for better assistance.

Warm Regards,
Aircel Social Media Team

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Someone has activated this service (Nyassa astrology service) without my knowledge. I did not subscribe for this service at all. My account is being debited rupees 30 for every 30 days and is being automatically renewed. To unsubscribe they say that i should send and sms to 155223 with a "stop" message. I have done this several times and it is not working. I have lost a few hundred rupees. As a result i have decided to switch telco from aircel to some other competitor. I am comtemplating as to whether i should continue with aircel.

Please respond immediately and deactivate this service in my account. I only have a few rupees in this account and i am not going to recharge any further until this issue has been resolved. My tel. Number [protected]. My e-mail id is "[protected]@gmail.com". Response to be sent to the above e-mail address. Thank you.

Dec 9, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

Aircel Customer Care's response Dear Customer (KM. Ramu),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

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Address: Mumbai City, Maharashtra, 400013

Dear sir,

As I want to port my prepaid aircel number To airtel number. I am sending message from my mobile number I. E. From port number To 1900 but message is not going. I am having enough balance also. It is showing sending only since last 1:30 hour. So help me.

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Address: Chennai, Tamil Nadu

I was not using your sim (Aircel - mobile no.[protected]) since august 2016. The phone was switched off due to some service problem. As per your persons (Customer care) directions i have paid the amount of rs.300/- (Cheque no.744298 dated 13.01.2017) out of rs.819/- and i have informed them that i could not pay the extra amount of rs. 519/- which i did not used it and was agreed by your people.
Often i am receiving emails in this regard as if i did not follow your instructions. It’s spoils my calmness.
I spoke to your customer care persons in this regard. They said they'll check and let me know. I tried many times they replied the same. I given my reply through email and over the phone in this regard, hence don’t disturb me hereafter please. Better you clarify with your persons first.

Regards,
S. Thainraj

Dec 8, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 31, 2017

Updated by merlynraj Sir,
I was not using your sim (Aircel- mobile no.[protected]) ) since August 2016. The phone was switched off due to some service problem. As per your persons (Customer care) directions I have paid the amount of Rs.300/- (Cheque no.744298 dated 13.01.2017) out of Rs.819/- and I have informed them that I could not pay the extra amount of Rs. 519/- which I did not used it and was agreed by your people.
Often I am receiving emails in this regard as if I did not follow your instructions. It’s spoils my calmness.
I spoke to your customer care persons in this regard. They said they'll check and let me know. I tried many times they replied the same. I given my reply through email and over the phone in this regard, hence don’t disturb me hereafter please. Better you clarify with your persons first.

Regards,
S.Thainraj

Verified Support

Nov 01, 2017

Aircel Customer Care's response Hi Customer (merlynraj),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Alternate no.:

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 02, 2017

Aircel Customer Care's response Hi Customer (merlynraj),

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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K

KadarKaraiMannan GKR

from Noida, Uttar Pradesh

Nov 1, 2017

Unwanted amount taken by aircel sim for games club. I didnt have done any thing in my phone. I need this. for me they have took 10 rupees. For one person 10 rupees mean 100 person 1000 rupees. this is cheating

Reply

Aircel Customer Care's response, Nov 2, 2017

Verified Support

Dear KadarKaraiMannan GKR,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Any message received upon deduction:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 10, 2017

Verified Support

Dear KadarKaraiMannan GKR,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Kolkata, West Bengal, 700082

I did not subscribe for missed call alerts. Neither via phone nor via sms. Then why was i charged for rs.28 this morning sent via aircel. Stating that i have subscribed to for missed call alerts to 155223.

Phone no : [protected]
Date of incident : 31/10/2017
Amount of money deducted : rs. 28

I would like to get back the money that was falsely deducted.

+1 photos

Dec 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2017

Aircel Customer Care's response Dear Madhumonti,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 02, 2017

Aircel Customer Care's response Dear Madhumonti,

We would like to inform you that the deducted amount (Rs 28) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team

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S

Srinivasen

from Madurai, Tamil Nadu

Nov 1, 2017

I have paid the bill amount of rs.600 on 23/10/2017but yet my number is not activated

Reply

Aircel Customer Care's response, Nov 2, 2017

Verified Support

Dear Srinivasen,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Mode of recharge:
Transaction ID:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 10, 2017

Verified Support

Dear Srinivasen,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

Z

zentleman

from Patna, Bihar

Nov 2, 2017

Give me puk code !! I Just forgot my Mobile pin My Nokia[protected]. Plz help me.It.Just.Azk.Me.To.Puk.Code.Given.By.Ypyr.Sevice.provider!! And.I.Have.No.Puk.code.at..all..!!
Plz helped me for getting puk code

Reply

Aircel Customer Care's response, Nov 2, 2017

Verified Support

Dear Zentleman,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 10, 2017

Verified Support

Dear Zentleman,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600083

My number is [protected]

Subject: music connect

I dint subscribe any #.. This is not the first time.. Already it happened to me many times.. Aircel can litterally just beg to customer's instead of doing this nonsense shame on aircel.. I din't subscribe anything already lost lot of money without noticing it and not anymore.. And am not # to loose money like this.. If they dont fix this immediately am moving to new network.. Stop this or come down and start... Begging..

Dec 4, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 27, 2017

sagra ram godara's response submit call history incomming and outgoing period 1.9.2017 to 20.10.2017

Verified Support

Oct 31, 2017

Aircel Customer Care's response Hi Customer (Barath Barath),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Amount:
Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 03, 2017

Aircel Customer Care's response Hi Customer (Barath Barath),

We would like to inform you that the amount of Rs.47/- has been posted in your number as talktime towards the number [protected].

Warm Regards,
Aircel Social Media Team

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K

Kuntal D

from Kolkata, West Bengal

Oct 31, 2017

My Aircel no is [protected].They Just Suddenly Blocked My Outgoing Call Service Without informing Me or Without Any Notification/Message.I Just Did Aadhaar Card Linked With My Mobile No But The Problem Still Going On.How To Activate it Again ?

Reply

Aircel Customer Care's response, Nov 1, 2017

Verified Support

Dear Kuntal D,

We are forwarding your concern to the team. Meanwhile, please share your alternate number.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 2, 2017

Verified Support

Dear Customer (Kuntal D),

We would like to inform you that we haven't found any recharge (of at least Rs 20) in your account. Hence, the number has been barred.
So, please recharged your number and confirm the same so that the needful can be done accordingly.

Warm Regards,
Aircel Social Media Team

S

sagra ram godara

from Bilara, Rajasthan

Nov 1, 2017

Submit call history period 1.9.2017 to 20.10.2017 on email [protected]@rediffmail.com

Reply

Aircel Customer Care's response, Nov 2, 2017

Verified Support

Dear sagra ram godara,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 10, 2017

Verified Support

Dear sagra ram godara,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

S

Sudarshan Musale

from Pune, Maharashtra

Nov 1, 2017

It is inform you that my aircel prepaid sim card ([protected]) with my mobile was stolen... I kindly request you to block my sim card immigiately to prevent from misuse...please take it seriously and block my sim card as much as possible...I hope that you will take immigiately action on it...

Thank you,

Your faithfully,

Sudarshan musale

Reply

Aircel Customer Care's response, Nov 2, 2017

Verified Support

Dear Customer (Sudarshan Musale),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 10, 2017

Verified Support

Dear Sudarshan Musale,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: 500024

Dear sir/ madam,

I have deposit an amount of rs.500/- at the time of taking post paid connection and later i ported my number to vodafone and cleared off all my dues, however i am waiting from last year but still did not the refund cheque. When i visited concerned store, he was telling continuously you will get a refund cheque from last one year.

Please help me in getting the refund of my security deposit.

My details are:
Name: manoj kumar mandapalli
Contact no:[protected]/[protected]
Address:
11-5-238/10, water plant road,
Hp road, beside sree ramulu theatre line
Hyderabad, telangana 500024

Nov 30, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Aircel Customer Care's response Hi Manoj,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 30, 2017

Aircel Customer Care's response Hi Manoj,

We would like to inform you that we have checked your account and found that connection was disconnected on 8th Dec’16 as a part of MNP. We would like to inform you that the amount of Rs.300 refund cheque has been already delivered to you on 31st Jan’17 at the registered billing address.

Warm Regards,
Aircel Social Media Team

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Address: Thane, Maharashtra, 400604

I've been trying to port out from past 2 days but sms delivery is always getting failed. I've attached screent for reference. Going with the other complaints its apparent that its a trick from company and they are doing this purposely.
Do you want us to go and personally visit your outlets to get this sorted out?
I've also tweeted wrt this but havent received any feedback yet.
I expect at least now you guys respond and facilitate here.

Dec 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Aircel Customer Care's response Dear Customer (ka11939mit),

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

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Hi,

I had recharged to wrong number [protected] instead of [protected] through aircel online recharge.

Below are the transaction details for the recharge:

Recharge amount - 230
Transaction date - 29 oct '17
Transaction description - inb/[protected]/aircel mobile (Bill desk)

Kindly revert the recharged amount to [protected] number.

~ thanks in advance.

Dec 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 26, 2017

Rakesh kumar p's response Hi Sir,

I want the complete call history details of my aircel prepaid no [protected]
Please mail the call details for the past two months to my email id: [protected]@gmail.com

Verified Support

Oct 30, 2017

Aircel Customer Care's response Dear Customer (Geethapriya Balaraman),

Thanks for contacting us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

Transaction ID:

Warm Regards,
Aircel Social Media Team

Oct 30, 2017

Updated by Geethapriya Balaraman Hi Aircel Social Media Team,

Please find below the details:

Reference Id[protected]
Frequency Type - One Time
Transaction Type - Shopping Mall Payment
Transaction Tag - MerchantPayment
Transaction Date - 29 Oct '17
Payee Name - AIRCEL MOBILE (BILL DESK)
Payee Type - Shopping Mall Payments
Transaction Amount: Rs230.00
Charge Amount: Rs0.00
Total Amount: Rs230.00
Status - Success

Amount paid through Axis Bank Net banking.

Verified Support

Oct 31, 2017

Aircel Customer Care's response Dear Customer (Geethapriya Balaraman),

We would like to inform you that balance has been reversed on the correct number.

Warm Regards,
Aircel Social Media Team

Oct 31, 2017

Updated by Geethapriya Balaraman Thanks for resolving the issue. I have received the amount.

View replies

G

Geethapriya Balaraman

from Mumbai, Maharashtra

Oct 30, 2017

Hi Aircel Social Media Team,

Please find below the details:

Reference Id[protected]
Frequency Type - One Time
Transaction Type - Shopping Mall Payment
Transaction Tag - MerchantPayment
Transaction Date - 29 Oct '17
Payee Name - AIRCEL MOBILE (BILL DESK)
Payee Type - Shopping Mall Payments
Transaction Amount: Rs230.00
Charge Amount: Rs0.00
Total Amount: Rs230.00
Status - Success

Amount paid through Axis Bank Net banking.

Reply

S

Sanjay6295

from Mumbai, Maharashtra

Oct 30, 2017

I want to port my Aircel service to other service...Message not send to 1900 (Universal port number) from last two days my number [protected]

aircel recharge done to wrong number - Comment #2899473 - Image #0

Reply

Aircel Customer Care's response, Oct 31, 2017

Verified Support

Dear Customer (Sanjay6295),

We would like to inform you that your port out request is already under process and the same will be completed by 08/11/2017.
Please allow us that much time.

Warm Regards,
Aircel Social Media Team

M

Mohanrao Ponnada

from Hyderabad, Telangana

Oct 30, 2017

There is no signal for my mobile [protected] (hyderabad) for the last 2days or so.

Reply

Aircel Customer Care's response, Oct 31, 2017

Verified Support

Hi Mohanrao Ponnada,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Alternate no.:
Complete address:
Specific location(indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Oct 31, 2017

Verified Support

Hi Mohanrao Ponnada,

We have checked your account and there is no issue found, please re insert your SIM card in another handset and try to check. If the issue is still persists then visit the nearest Aircel store.

Please go through our website link to know the nearest Aircel stores- http://www.aircel.com/AircelWar/appmanager/aircel/ap?_nfpb=true&_pageLabel=P4600487811265182572195

Warm Regards,
Aircel Social Media Team

S

Santhanam B.Tech

from Perambalur, Tamil Nadu

Oct 30, 2017

I got fake phone calls from this number [protected] . First i attend that call they didn't answer ed and cut so I'm thinking about it will be a fake call. So please be aware of it...

Reply

Aircel Customer Care's response, Oct 31, 2017

Verified Support

Dear Santhanam B.Tech,

We regret that we won't be able to help you in this regard. However, we suggest you to ignore such calls in future. Also, please restrain from sharing your no. with untrusted sources.

Regards,
Aircel Social Media Team

R

Rakesh kumar p

from Mumbai, Maharashtra

Oct 31, 2017

Hi Sir,

I want the complete call history details of my aircel prepaid no [protected]
Please mail the call details for the past one months to my email id: [protected]@rediffmail.com

Reply

Aircel Customer Care's response, Oct 31, 2017

Verified Support

Dear Rakesh Kumar P,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Regards,
Aircel Social Media Team

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Am trying to send port sms to 1900 but sms is not able to send. I want to port my aircel number. I tried to call aircel complaint number 198 but they are not able to solve my issue.
When i call on 198 which is aircel complaint number, they said they will initialize port request from their end. But they didn't. I called several times but they are not responding to my issue.

Dec 10, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Aircel Customer Care's response Dear Customer (akshay355),

We would like to inform you that your Aircel number ([protected]) is being shown inactive as per our system check. Please visit your nearby Aircel store for further assistance in this regard along with the following documents:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

We are always at your service, in case you face any other issue regarding Aircel services then please let us know.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 09, 2017

Aircel Customer Care's response Dear Customer (akshay355),

The services of this number are completely active. Please try sending the message from a basic handset. Our team tried calling you but the number was unavailable.

Warm Regards,
Aircel Social Media Team

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A

akshay355

from Coimbatore, Tamil Nadu

Oct 30, 2017

[protected] is not my aircel number. I have registered this complaint for another number. [protected] is aircel number which I want to port. Please check and let me know as soon as possible.

Reply

Aircel Customer Care's response, Oct 31, 2017

Verified Support

Dear Customer (akshay355),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

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Sir
You solved my problem. Thanks for that. But aircel did not refund my deducted money. Even a call came to me by mob. No [protected]. He said to me. That rs 69 is deducted from your a/c. But he said to give my debit card details and cv no etc. I refused him and said to return my money as talktime. But he refused to do so. Sir plz do needful about my deducted talktime and against such a cheater.
Sukhwanti
Mob [protected]

Dec 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Aircel Customer Care's response Hi Sukhwanti,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 28, 2017

Aircel Customer Care's response Hi Sukhwanti,

We would like to inform you that our executive tried to reach you, however, the call was not answered from your end.Further, we request you to share your alternate number and a convenient time for the call back so that we can assist you accordingly.

Warm Regards,
Aircel Social Media Team

Oct 28, 2017

Updated by Sukhwanti Hi
Sir/madam
You can contact at Mobile no. [protected] within time.(10am to 4:30 PM)
With thanks.
Sukhwanti

Verified Support

Oct 30, 2017

Aircel Customer Care's response Hi Sukhwanti,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 31, 2017

Aircel Customer Care's response Hi Sukhwanti,

Our team tried reaching you on the shared number to understand your concern but our call went unanswered. Please let us know a convenient time when we may reach you.

Warm Regards,
Aircel Social Media Team

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H

Haripada Maity

from Hyderabad, Telangana

Oct 30, 2017

Hello Sir,

Please help me to transfer some balance to another Aircel number which is in another circle. I wanted to transfer some balance from Hyderabad circle to West Bengal circle.

Thanks,
-Hari

Reply

Aircel Customer Care's response, Oct 31, 2017

Verified Support

Dear Haripada Maity,
Thanks for reaching out to us. Please dial *122*666# and follow the instructions to transfer the balance.

Note:
# For using Balance transfer service customer must have been an Aircel customer for at least 3 months
# Only Main account balance can be transferred.
# Balance transfer is available only for Aircel prepaid customers.
# Count and Value limits on Balance transfer apply on transactions, at the discretion of Aircel.

Both the numbers must belong to the same circle.

Regards,
Aircel Social Media Team

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Address: Howrah, West Bengal, 711204

I am not being able to receive text messages and calls on my aircel number for past 1.5 months. I am not being able to receive otps for which i am having a great deal of problem. I am a resident of liluah, howrah, wb, india-711204. I request you to contact me and resolve my problem. I therby request you to help!! Me out of this inconvenience..
No. Concerned:[protected]
Contact:[protected]

Dec 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Aircel Customer Care's response Hi Customer (Mk2002),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Sample no.:
Alternate no.:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 31, 2017

Aircel Customer Care's response Hi Customer (Mk2002),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: Hyderabad, Andhra Pradesh

I took an aircle jodi sims recently. I get signals on my phone but i m not able to call anyone or recieve call from any mobile. I m not eve able to do recharge to my number. Please tell me what should i do. I m really worried about what i should do. I dint even get the balance that the seller told me that he will give. Please verify my problem as fast as possible...

Nov 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Aircel Customer Care's response Hi Customer(vivekvicky749),

We request you to share the registered name with this number along with 20 digit SIM no. so that we can assist you further.

Warm Regards,
Aircel Social Media Team

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Address: 736121

Dear Aircel Team,

Is there any way to link the number with Aadhar online. I am unable to link it visiting the nearest Aircel Store and also not getting anything online.

Please help as I am not in India and will not be till 31st Dec.

Thanks,
Manish

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Address: Jaipur, Rajasthan, 1122

Website: Aircel.com

Sir mere ko mere no.[protected] ke septamber 2017 ke incoming call ke jankari lene h plez help me
Mere ko mere ko mere no. Pe ek last call aaya tha mere ko us ke jankari chaye wo no. Mere ko de do plez
Us no. Se mere pass msg bhe aaya hua h mere no. Pe last call or last msg jes no. Se aaya hua h wo no mere ko de do plez aap call details ke list
[protected]@gmail.com
Pe send kr dena
Thnku
Plez help me

Nov 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Aircel Customer Care's response Dear Jay Singh Chouhan,

We request you to visit your nearest Aircel store along with the following documents to get your call details:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600023

Website: Aircel website

I recharged @ rs-599.00 and 146 through online aircel website. The recharge of 146 was successful but for the recharge of 599 the amount deducted from my bank account but recharge not successful.1 sms received in my mobile and it shows transaction could not be processed at this time. My mobile no [protected]. Please refund my money. I already complained about it so many times but still no response. Even i directly went to aircel showroom and complained about it but they didn't had a knowledge about this issue. I already contacted my bank and it clearly shows amount is debited by aircel and i attached scanned copy of my bank details with this complaint. Please provide me a solution.

Transaction id — chr[protected]
Transaction date —[protected]
Mobile no-[protected]

+1 photos

Nov 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Aircel Customer Care's response Dear Customer (Kavitharaj),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

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