| Address: Kanpur, Uttar Pradesh, 208022 |
Hello sir/madam, I m an Aircel customer, I have been tolerating unfairness & fraud from Aircel for a long time, even I raised my voice against that but no result i found except formal reply from Aircel, this time I m complaining with this hope that I find a result not to a formal response, since last 10 days deduction was being done almost daily from my a/c on the name of service activation like khana khajana service, ndtv service etc, whenever I complained against it to Aircel, I was told a service was activated from u & when I told them I didn't activate a service, I got refund, almost it happened till 10 days, today 16/05/2017 when I checked my a/c bal, I found deduction of 21rs, when I complained against it to Aircel, they told me service auto renewal happened & refund can't be done, when I asked them that how can a service auto renewal happen whereas no service was activated on my phone, they couldn't answer well. Please help me raise customer voice & provide me my refund. [protected]
May 18, 2017
Complaint marked as Resolved Hi Ujjwal Ji,
We would like to inform you that as per the records, there is a balance deduction of Rs 21/- towards the NDMNM75 service activated on 16/03/2017. However, we have deactivated the service and as goodwill Waiver Rs. 21/- has been credited to your account.
Warm Regards,
Aircel Social Media Team
Aircel customer support has been notified about the posted complaint.
Verified Support
May 17, 2017
Aircel Customer Care's response Hi Ujjwal Ji,
We have forwarded your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
Verified Support
May 18, 2017
Aircel Customer Care's response Hi Ujjwal Ji,
We would like to inform you that as per the records, there is a balance deduction of Rs 21/- towards the NDMNM75 service activated on 16/03/2017. However, we have deactivated the service and as goodwill Waiver Rs. 21/- has been credited to your account.
Warm Regards,
Aircel Social Media Team
Aircel - i can't receive incoming calls and i can't call outgoing calls totally i have no network past 2days my Aircel Number please solve this issue very urgent because i can receive OTP password through bank please understand me my situation Team
We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your issue:
Alternate No.:
Complete address with landmark:
Indoor/Outdoor:
Warm Regards,
Aircel Social Media Team
We have checked the account and there is no issue found. We would like to inform you that there is no sufficient balance in the account and there is no outgoing calls has been found on 1st Apr'17.
Warm Regards,
Aircel Social Media Team