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Updated: Aug 8, 2025
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Aircel reviews & complaints page 171

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G
Gomathi Diagou
from Chennai, Tamil Nadu
Feb 8, 2017
Resolved
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Resolved

Address: Kanchipuram, Tamil Nadu, 603002
Website: Aircel

Hi,
I need to deactivate my Aircel postpaid SIM.
Aircel no : [protected]
Aircel no:[protected]
Please tell me the process of deactivation.We have contacted customer care people so many times but didn't get proper response. Please take this as high priority as my SIM is near the next billing cycle.Expecting your response .

Regards
Aircel Postpaid User
Mar 12, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Feb 07, 2017
Updated by Gomathi Diagou Need to deactivate my Aircel postpaid SIM [protected].can u please deactivate asap
Verified Support
Feb 08, 2017
Aircel Customer Care's response Dear Gomathi Diagou,

We request you to visit the nearest Aircel store along with the following documents to get you numbers deactivated:
1. POA (Proof of address)
2. POI (Proof of Identity)


Thanks and Regards
Aircel Social Media Team
View replies
The problem is solved. complaint not needed
Reply
Aircel Customer Care's response, Feb 8, 2017
Verified Support
Dear Mahalakshmi.vm,

Thank you for the acknowledgment. Assuring you best services in future.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
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    S
    Sethu Balaji
    from Chennai, Tamil Nadu
    Feb 7, 2017
    Resolved
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    Resolved

    Address: 622001

    I am not able to send sms from my aircel mobile. getting sms sending failed.Mobile no: [protected].
    Apr 6, 2017
    Complaint marked as Resolved 
    Verified Support
    Feb 14, 2017
    Aircel Customer Care's response     Dear Sethu Balaji,

    We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

    Sample number:
    Alternate No.:
    Complete address:
    Landmark:
    Screenshot of error:

    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

    Thanks and Regards
    Aircel Social Media Team
    Verified Support
    Feb 23, 2017
    Aircel Customer Care's response     Dear Sethu Balaji,

    We would like to inform you that please check the message centre no [protected] and try once again.

    Thanks and Regards
    Aircel Social Media Team
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      S
      senperk
      from Mumbai, Maharashtra
      Feb 7, 2017
      Resolved
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      Resolved

      Address: 624210

      Hello aircel team,
      I didnot subscribe to any services, but an amount of Rs.100 has been deducted from my balance stating that u r subscribed to this that and deducted in stages. reimburse it back to main balance.
      My mobile number is [protected]

      Also i don't want to receive any subscription messages to my above-said number.stop these unwanted messages from other promoters
      Mar 23, 2017
      Complaint marked as Resolved 
      Aircel customer support has been notified about the posted complaint.
      Verified Support
      Feb 07, 2017
      Aircel Customer Care's response       Dear Senperk,

      We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

      Date & Time of deduction:
      Any message received upon deduction:

      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

      Thanks and Regards
      Aircel Social Media Team
      Verified Support
      Feb 18, 2017
      Aircel Customer Care's response       Dear Senperk,

      We would like to inform you that the amount was deducted due to service activation. So credit not possible.

      Thanks and Regards
      Aircel Social Media Team
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        B
        bala0506
        from Vepagunta, Andhra Pradesh
        Feb 7, 2017
        Resolved
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        Resolved

        Address: Chennai, Tamil Nadu, 600117
        Website: www.aircel.co.in

        Aircel had recently changed the plan without informing( they would say we have sent an sms but there should be bill protection period and customer must be informed in their bill that plan has been changed.) without this plan changed and they charged me higher. when i goto the billing dispute they have not responded properly. I am asking them to close billing and sent me a final invoice so that i can get services from other service provider. Now they have sent an mail from legal cell to go for legal proceedings.

        thanks
        Bala
        Mar 20, 2017
        Complaint marked as Resolved 
        Aircel customer support has been notified about the posted complaint.
        Feb 07, 2017
        Updated by bala0506         i have written to appellate authority and i need an response from them to close this by today.
        Verified Support
        Feb 07, 2017
        Aircel Customer Care's response         Dear Bala0506,

        Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can assist you in best possible manner.

        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

        Thanks and Regards
        Aircel Social Media Team
        Verified Support
        Feb 15, 2017
        Aircel Customer Care's response         Dear Bala0506,

        We hope this concern has been addressed. In case you are facing any issues, please feel free to contact us at [protected]@aircel.co.in for any further assistance. Have a nice day.

        Regards,
        Aircel Online team,
        Email us @[protected]@aircel.co.in
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          A
          arpitsaxena
          from Delhi, Delhi
          Feb 7, 2017
          Resolved
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          Resolved

          Address: 411057

          I want to port my Aircel service to other service...Message not send to 1900 (Universal port number) from last two days. Even I called their complaint number 198, they keep saying me their server is down.

          It is something blocked by Aircel, just to ensure that no body is able to PORT from aircel to other providers.

          Regards,
          Arpit

          My Number : [protected]
          Mar 14, 2017
          Complaint marked as Resolved 
          Aircel customer support has been notified about the posted complaint.
          Verified Support
          Feb 07, 2017
          Aircel Customer Care's response           Dear Arpitsaxena,

          We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

          Alternate No.:
          Complete address:
          Error message upon sending:

          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

          Thanks and Regards
          Aircel Social Media Team
          Verified Support
          Feb 10, 2017
          Aircel Customer Care's response           Dear Arpit saxena,

          The services of your number are completely active. Please request you to try sending message from a basic handset. If the issue still persists, visit nearest Aircel store to isolate the issue.

          Warm Regards,
          Aircel Social Media Team
          View replies
          i want to send message to 1900. but msg cannot send...
          i aslo call to aircel customer care bt they cant solve my problem...
          plzz help me as soon as possible...
          Reply
          Aircel Customer Care's response, Feb 8, 2017
          Verified Support
          Dear komalmahangare,

          We are really disheartened to hear about your decision.Please share your Aircel mobile no. so that our team can get back to you.

          Kindly feel free to write to us at [email protected] for any further assistance on this matter.

          Thanks and Regards
          Aircel Social Media Team
          Aircel Customer Care's response, Feb 16, 2017
          Verified Support
          Dear komalmahangare,

          We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

          Thanks and Regards
          Aircel Social Media Team
          Hi Team,
          I want to port out from aircel.
          Whenever i send port out message i get error like “ unable to send message “

          Sms format PORT 8********* to 1900
          Error :- unable to send message
          Kindly resolve this issue ASAP.
          Reply
          Hi Team,
          I want to port out from aircel.
          Whenever i send port out message i get error like “ unable to send message “

          Sms format PORT 9********* to 1900
          Error :- unable to send message error 8
          Kindly resolve this issue ASAP
          Reply
          Aircel Customer Care's response, Oct 27, 2017
          Verified Support
          Dear Balasaheb Dhumal,

          We regret the inconvenience caused, please share your concerned Aircel No. so that we can look into the matter.

          Regards,
          Aircel Social Media Team
          Aircel Customer Care's response, Nov 3, 2017
          Verified Support
          Dear Balasaheb Dhumal,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

          Regards,
          Aircel Social Media Team
          I have been trying to send the portability activation message to 1900 for a month now. (It is in the correct format and I am sending from a basic Nokia phone). I have spent hours repeatedly talking on your customer care numbers and all they always say is "You will receive a message within 24 hours." But still nothing has happened.

          Can you please tell me whether I should still keep my patience or go rogue?

          The number I wish to port is [protected].
          You can also contact me on [protected]@gmail.com

          Raunak Bagga
          Reply
          Aircel Customer Care's response, Nov 13, 2017
          Verified Support
          Dear Customer (Raunak Bagga),

          Thanks for contacting us. Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

          The format of sending the message:
          The screenshot of the error received after sending the PORT message:

          Warm Regards,
          Aircel Social Media Team
          Aircel Customer Care's response, Nov 16, 2017
          Verified Support
          Dear Customer (Raunak Bagga),

          We would like to inform you that our team tried calling you on (9325883016) but unable to connect no one answered the calls. Please try sending the message from Basic Feature Phone.

          Warm Regards,
          Aircel Social Media Team
          I have been trying to send the portability activation message to 1900 it is not sent to the number, I have spent hours repeatedly talking on your customer care numbers and all they always say is "You will receive a message within 24 hours." But still nothing has happened.

          Can you please tell me whether I should still keep my patience or go rogue?

          The number I wish to port is 87*****428.
          Reply
          Aircel Customer Care's response, Nov 13, 2017
          Verified Support
          Dear Gopal Tamrakar,

          We regret the inconvenience caused to you, Please share the below-mentioned details to help you better in this regard.
          Concerned Aircel number:
          The format of sending the message:
          The screenshot of the error received after sending the PORT message:

          Regards,
          Aircel Social Media Team
          Aircel Customer Care's response, Nov 21, 2017
          Verified Support
          Dear Gopal Tamrakar,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

          Regards,
          Aircel Social Media Team
          I am trying port of the Aircel number [protected] to other service.but i am getting "Unable to send message".
          I am using correct port format.

          Port [protected] to 1900

          I have called Aircel Customer Care 198 to number of times.but they deliberately not helping us not to port .

          Please help me on this.You can also contact me on [protected]@gmail.com
          Reply
          Aircel Customer Care's response, Nov 16, 2017
          Verified Support
          Dear Customer (Abhijit khedkar),

          Thanks for contacting us. We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

          The format of sending the message:
          The screenshot of the error received after sending the PORT message:

          Warm Regards,
          Aircel Social Media Team
          Aircel Customer Care's response, Nov 22, 2017
          Verified Support
          Dear Customer (Abhijit khedkar),

          The services of your number are completely active. Kindly try sending the message from a basic handset.

          Warm Regards,
          Aircel Social Media Team
          Hi Aircel Team,

          My number [protected] is getting same message that Unable to send message when i send it to 1900.

          It seems like a dirty trick applied by AIRCEL to block our messages to 1900. I swear if you do not resolve this immediately I will go to TRAI and complaint about the inconvenience you guys are causing me!! Please take this seriously and unblock my number to allow me to send PORT messages to 1900.

          Disappointed as always with AIRCEL.

          Regds,
          Sagar Chitre
          Reply
          Aircel Customer Care's response, Dec 2, 2017
          Verified Support
          Dear Customer (Sagar Chitre),

          We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

          The screenshot of the error received after sending the PORT Out message:

          Warm Regards,
          Aircel Social Media Team
          Girish Waghela's reply, Dec 7, 2017
          i have a solution
          go to https://www.facebook.com/nagnechi.maa/
          click on call
          I want to port my aircel service to other service...Message not send to 1900 (Universal port number) from last 6 to 7 days. Even I called their complaint number 198, they keep saying me that please wait for 24 hours but not getting any response from them problem not sent from 6 to 7 days.They just highlight the number everytime . Please solve my problem My Number-[protected].
          Reply
          Aircel Customer Care's response, Dec 13, 2017
          Verified Support
          Dear Customer (kakt2369),

          We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

          Warm Regards,
          Aircel Social Media Team
          Hi Team,
          I want to port out from aircel.
          Whenever i send port out message i get error like “ unable to send message “

          MY MOBILE NO. IS [protected]

          Not able to send PORT message to 1900 - Comment #2978935 - Image #0
          Reply
          Aircel Customer Care's response, Jan 22, 2018
          Verified Support
          Dear Customer (darshi@12),

          We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

          Warm Regards,
          Aircel Social Media Team
          Aircel Customer Care's response, Jan 25, 2018
          Verified Support
          Dear Customer (darshi@12),

          We regret the inconvenience that may have been caused to you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code. If you still face any issue then please once change the handset and try.

          Warm Regards,
          Aircel Social Media Team
          Hi Team,
          I want to port out from aircel.
          Whenever i send port out message it keeps showing "not sent. Try again". I have tried countless times!
          I've attached the screenshot along with this email.

          Sms format PORT [protected] to 1900
          Kindly resolve this issue ASAP.

          My aircel no is [protected]
          Ipsita Tiwari
          Jaipur - Rajasthan

          Not able to send PORT message to 1900 - Comment #2981097 - Image #0
          Reply
          Hi Team,
          I want to port out from aircel.
          Whenever i send port out message it keeps showing "not sent. Try again". I have tried countless times!
          I've attached the screenshot along with this email.

          Sms format PORT [protected] to 1900
          Kindly resolve this issue ASAP.

          My aircel no is [protected]
          Ipsita Tiwari
          Jaipur - Rajasthan

          Not able to send PORT message to 1900 - Comment #2981099 - Image #0
          Reply
          Aircel Customer Care's response, Jan 24, 2018
          Verified Support
          Dear Ipsita (Ipsita18),

          We would like to inform you that the concern is already sent to our team for assistance and resolution will be provided at the earliest.

          Warm Regards,
          Aircel Social Media Team
          Hi,

          Even I am facing same issue(i.e unable to receive UPC code) on sending Port

          Kindly help us to fix this issue.

          Big thanks for everyone
          Reply
          Hi Team,
          I want to port out from aircel.
          I have sent sms many times but not getting UPC code . Kindly tell me what's the issue & resolve it ASAP.

          Regards,
          Aninda
          West Bengal.

          Not able to send PORT message to 1900 - Comment #3014103 - Image #0
          Reply
          I Have sent request for MNP several times from my aircel number [protected] but till now I haven't received any UPC code. Kindly check and resolve it soon

          Regards
          Harish K
          [protected]
          Reply
          Hi Team,
          I want to port out from aircel.
          Whenever i send port out message, no reply comes. I am receiving other sms but no reply for the porting unique code.
          I have tried countless times!
          I've attached the screenshot.

          Sms format PORT [protected] to 1900
          Kindly resolve this issue ASAP.

          My aircel no is [protected]
          Nihar Roy
          Baguiati - Kolkata

          Not able to send PORT message to 1900 - Comment #3016068 - Image #0
          Reply
          Hi m ambica m not getting code to port my number i have sent the mesg 10times. Money is deducted but no code is coming. I am. Getting this message again n again Dear Customer, Please send the request in the below format. Port
          Reply
          Ambica Dawar's reply, Feb 24, 2018
          My number is 8285602979 pls i am having issues since 10days pls help me out asap.
          There is no network in My nearby cities and villages... How cn get My no. port...is there any resolution for it.. Hw cn we get mnp code.. . Please reply
          Reply
          Hi

          I want to port my Aircel number,

          I have sent you a four-time port message but you did not give me the "UPC" number

          So please give me the "UPC" number ASAP.

          My Aircel no. :- +91 [protected]

          Not able to send PORT message to 1900 - Comment #3021953 - Image #0
          Reply
          farhan raja's reply, Feb 28, 2018
          Please reply me fast & Kindly help me to solve this issue.
          My aircel no is [protected]
          I am having same problem
          I am trying to send msg to port out, but every time it shows massage sending failed.
          Kindly help
          Chandra Sekhar Sahoo
          Reply
          sahubasudeb's reply, Mar 1, 2018
          Kindly help asap
          Hi Team,

          I tried to port my aircel No several times to 1900 and i got reply like invalid code and please send SMS to 1900. But i tried to correct code only(1900). This is my primary Number kindly resolve me the issue ASAP and guide me on this.

          My Aircel no: [protected]
          Reply
          Hi Team,

          I tried to port my aircel No several times to 1900 and i got reply like invalid code and please send SMS to 1900. But i tried to correct code only(1900). This is my primary Number kindly resolve me the issue ASAP and guide me on this.

          My Aircel no: [protected]
          Reply
          Hi Team,

          I never knew that my life will be screwed so much just because of a number.
          I am not able to make banking transactions, not getting messages from my office. I am unable to withdraw my PF amount, all this is because I am not getting messages on my Aircel number [protected].
          I have tried sending porting request but getting a failed message. I am using the correct format which is PORT [protected] TO 1900. I Also have balance in my account. Is there any other way to port my number?
          Reply
          Hi

          I am trying to port from Aircel to other network

          But every time it shows massage sending failed.

          Kindly help ASAP

          Shaheena
          Reply
          hi
          this is dussain . unable to send port no message to aircel.
          please send me my port [protected]
          1900
          please help me
          dussain
          Reply
          I am trying to change from aircel to other service porvider as there is no network of aircel at my workplace. But AIRCEL is not providing me Unique porting code. I have sent the sms requesting UPC to 1900 multiple times from 01 march 2018 to 08 march 2018 but no avail. I'm not getting calls when I approach customer care to get upc it is saying my last 5 digits of sim is not in records. This is totally not fair..Kindly send me UPC on my email [protected]@gmail.com or alternate mobile no- [protected]
          My aircel number- [protected]

          Not able to send PORT message to 1900 - Comment #3032729 - Image #0
          Reply
          Hi actually i am also facing the same issue regarding the port of my aircel nunber, i try to message several times but no response are coming even though i also try to call customer but no of is solving my problem so here I'm providing my email id so please contact me as soon as possible
          [protected]@gmail.com
          Reply
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            V
            vipin rajendran
            from Chittur, Kerala
            Feb 6, 2017
            Resolved
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            Resolved

            I am registering a complaint on January 26th 3017 but I am not received any conformation or valid replay.So I need your replay please must examine my complaint
            Mar 17, 2017
            Complaint marked as Resolved 
            Verified Support
            Feb 14, 2017
            Aircel Customer Care's response             Dear Vipin rajendran,

            We would like to inform you that The benefit has been posted.

            Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

            Thanks and Regards
            Aircel Social Media Team
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              S
              Sanuber Mubeen
              from Chennai, Tamil Nadu
              Feb 6, 2017
              Resolved
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              Resolved

              I m aircel customer since 7to 8 months in dis period mostly my balnc is deducted unnecessary but now i recharge for rate cutters its deduct my money & not activating services when i call customers care they put my call on hold for long its not good aircel company is a cheater cheater my number is[protected] its shows som offers when reached they say we dont have this typ of service
              Mar 14, 2017
              Complaint marked as Resolved 
              Aircel customer support has been notified about the posted complaint.
              Verified Support
              Feb 06, 2017
              Aircel Customer Care's response               Hi Sanuber Mubeen,

              We are forwarding your issue to the team. Meanwhile, kindly share the following details in order to look into your issue:

              Date of recharge:
              Mode of recharge:
              Transaction Id:
              Denomination of recharge:

              Warm Regards,
              Aircel Social Media Team
              Verified Support
              Feb 10, 2017
              Aircel Customer Care's response               Dear Sanuber Mubeen,

              We would like to inform you that Rs 24/- has already been refunded to your number on 2/02/2017. Currently there is no any pack or VAS service active on your number which causes balance deduction.

              Warm Regards,
              Aircel Social Media Team
              View replies
              My no IS [protected] contact me on the same number it's urgent so kindly please do fast
              Reply
              Aircel Customer Care's response, Feb 7, 2017
              Verified Support
              Dear Achu Tj Remo,

              Please share your exact concern regarding Aircel services to assist you in the best possible manner.

              Kindly feel free to write to us at [email protected] for any further assistance on this matter.

              Thanks and Regards
              Aircel Social Media Team
              Aircel Customer Care's response, Feb 15, 2017
              Verified Support
              Dear Achu Tj Remo,

              We hope this concern has been addressed. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

              Regards,
              Aircel Online team,
              Email us @[email protected]
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                K
                kumardevanshu
                from Hyderabad, Telangana
                Feb 5, 2017
                Resolved
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                Resolved

                Address: Patna, Bihar, 803213
                Website: aircel.com

                Sir my number which is [protected] are missing please blocked this number soonly . Our all message and passwords like exam form bank account and many more data save in this number . So I request to you politely please block this number in seriously.
                Mar 20, 2017
                Complaint marked as Resolved 
                Verified Support
                Feb 14, 2017
                Aircel Customer Care's response                 Dear Customer(kumardevanshu),

                We are forwarding your issue to the team. Meanwhile, kindly share the following details in order to look into your issue:

                Alternate no.:
                Last recharge amount:
                Date of Birth:
                Complete Address:

                Warm Regards,
                Aircel Social Media Team
                Verified Support
                Feb 14, 2017
                Aircel Customer Care's response                 Dear Customer(kumardevanshu),

                Our team has tried contacted you regarding your concern but were unable to get in touch. Kindly provide us convenient time so that we can reach you.

                Warm Regards,
                Aircel Social Media Team
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                  P
                  pankajg1512
                  from Gurgaon, Haryana
                  Feb 5, 2017
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi, 110085
                  Website: aircel

                  Aircel is fraud company as captioned 2 services got activated on my aircel number [protected] without my consent and every day balance is getting deducted from my account. This is cheating by aircel to make money by defrauding customers. I urge TRAI and Aircel senior management to look into this matter and refund unwarranted amount deducted from my account.
                  Mar 10, 2017
                  Complaint marked as Resolved 
                  Aircel customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 06, 2017
                  Aircel Customer Care's response                   Dear Pankajg1512

                  We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

                  Date & Time of deduction:
                  Amount deducted:
                  Any message received upon deduction (screenshot):

                  Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                  Thanks and Regards
                  Aircel Social Media Team
                  Verified Support
                  Feb 07, 2017
                  Aircel Customer Care's response                   Dear Pankajg1512

                  We apologize for the inconvenience you experienced. We will take the necessary action to ensure that this will never happen again in future. Further, we would like to inform you that we have deactivated Rs.2/- Data pack from your number and also initiated a waiver of Rs 60/- from our end as a one-time goodwill gesture and the same will be credited within 48hrs.

                  Thanks and Regards
                  Aircel Social Media Team
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                    S
                    Soura Ganguly
                    from Hyderabad, Telangana
                    Feb 5, 2017
                    Resolved
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                    Resolved

                    Address: 712311

                    For the last few days there is no network in my Aircel sim. I have inserted it in other phones as well but of no use. I am currently not in my home location so can't go to the place where I took the sim. I really need the number. So please provide me a solution. I think my sim might have been deactivated. I would like to reactivate it urgently. My mobile number is [protected]. Please contact me on [protected].
                    Mar 30, 2017
                    Complaint marked as Resolved 
                    Aircel customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 06, 2017
                    Aircel Customer Care's response                     Dear Soura Ganguly,

                    We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

                    Signal Bars:
                    Complete address:
                    Landmark:
                    Specific location(indoor/outdoors):

                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                    Thanks and Regards
                    Aircel Social Media Team
                    Feb 06, 2017
                    Updated by Soura Ganguly                     No signal Bar
                    Both indoors and outdoors
                    Manipal County, Singasandra, Off Hosur Road, Bangalore
                    Verified Support
                    Feb 07, 2017
                    Aircel Customer Care's response                     Dear Soura Ganguly,

                    We are forwarding your concern to the team. Please allow us some time to get back to you.

                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                    Thanks and Regards
                    Aircel Social Media Team
                    Verified Support
                    Feb 10, 2017
                    Aircel Customer Care's response                     Dear Soura Ganguly,

                    Our concern team has tried to get in touch with you but unable to reach. Please share alternate no. along with convenient time to assist you better.

                    Warm Regards,
                    Aircel Social Media Team
                    Feb 10, 2017
                    Updated by Soura Ganguly                     Please contact me in [protected]
                    Feb 10, 2017
                    Updated by Soura Ganguly                     Time is after 6:00 PM would be convinent
                    Verified Support
                    Feb 11, 2017
                    Aircel Customer Care's response                     Dear Soura Ganguly,

                    We have re-escalated your issue to the team. We will share an update soon.

                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                    Thanks and Regards
                    Aircel Social Media Team
                    Verified Support
                    Feb 22, 2017
                    Aircel Customer Care's response                     Dear Soura Ganguly,

                    We hope that our team got in touch with you and shared all the requisite information.

                    Thanks and Regards
                    Aircel Social Media Team
                    View replies
                    No bar is seen, both indoors and outdoors, location Manipal County, Singasandra off Hosur Road, Bangalore

                    Please check if it has been deactivated
                    Reply
                    Aircel Customer Care's response, Feb 7, 2017
                    Verified Support
                    Dear Soura Ganguly,

                    We are forwarding your concern to the team. Please allow us some time to get back to you.

                    Kindly feel free to write to us at [email protected] for any further assistance on this matter.

                    Thanks and Regards
                    Aircel Social Media Team
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                      Satendra g
                      from Delhi, Delhi
                      Feb 5, 2017
                      Resolved
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                      Resolved

                      Address: 110094
                      Website: [email protected]

                      Dear/sir/madam

                      Would be highly greatful to you i[censored] provide me the last 3 month call details of incoming and outgoing calls for my aircel prepaid no.[protected], on my email id mentioned above.
                      Thanking you

                      Regards
                      Satendra kumar
                      Mar 10, 2017
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 07, 2017
                      Aircel Customer Care's response                       Hi Satendra g,

                      Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

                      1. POA (Proof of address)
                      2. POI (Proof of Identity)

                      Warm Regards,
                      Aircel Social Media Team
                      View replies
                      Hi Sir,

                      I want the complete call history details of my aircel prepaid no [protected]
                      Please mail the call details for the past two months to my email id: [protected]@gmail.com

                      Required call details - Comment #2657086 - Image #0
                      Reply
                      Aircel Customer Care's response, Feb 11, 2017
                      Verified Support
                      Dear Dhanabalm,

                      We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

                      POI (Proof of identity)
                      POA (Proof of address)

                      Kindly feel free to write to us at [email protected] for any further assistance on this matter.

                      Thanks and Regards
                      Aircel Social Media Team
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                        J
                        jinnukp
                        from Mumbai, Maharashtra
                        Feb 4, 2017
                        Resolved
                        Report
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                        Resolved

                        Address: Coimbatore, Tamil Nadu, 641062
                        Website: [email protected]

                        I need outgoing and incoming call details done through my mobile no;[protected]
                        Mar 14, 2017
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 11, 2017
                        Aircel Customer Care's response                         Dear jinnukp,

                        We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

                        POI (Proof of identity)
                        POA (Proof of address)

                        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                        Thanks and Regards
                        Aircel Social Media Team
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                          A
                          Aryan Ray
                          from New Delhi, Delhi
                          Feb 4, 2017
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110080

                          On 26th Jan. 2017, on 121 offer for me was 45 TT on 40 recharge and and 500 mb data on recharge of rs. 24 but I got only 31 TT and 100 mb data.
                          Today one of them called and talks very rudely without listening my point.
                          My words are just that I had recharge many times that kind of recharges but I never mention to any retailer for specific discussion about specific or general recharge.
                          If they are providing any special off er than its their duty to facilitate their retailer for specific recharges.
                          Why I should pay for their internal affair.
                          So please take some steps to protect my rights.
                          And Thank you so much I got my deducted balance by complaint from here last time so I have true faith on this complaint box rather than directly talk with Aircel services
                          Mar 14, 2017
                          Complaint marked as Resolved 
                          Aircel customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 06, 2017
                          Aircel Customer Care's response                           Hi Aryan Ray,

                          We are forwarding your issue to the team. Meanwhile, kindly share the following details in order to look into your issue:

                          Mode of recharge:
                          Screenshot of offer:

                          Warm Regards,
                          Aircel Social Media Team
                          Verified Support
                          Feb 07, 2017
                          Aircel Customer Care's response                           Dear Karthiklk,

                          We would request you to please visit your nearest Aircel store with the valid ID proof/documents to get the details for the same.

                          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
                          Verified Support
                          Feb 08, 2017
                          Aircel Customer Care's response                           Dear Aryan Ray,

                          We are regretted inconvenienced caused to you We would like to inform you that, we called you, but the call was not answered. Further, the best offer extra benefit from *121# is only applicable at AGB recharge the AGB recharge mode (Offer retailer dwara*150#recharge pe manya) already mentioned with recharge benefit description. And your recharges were not done through AGB mode. Hence, default benefits have already been credited in your account on 26 Jan 2017.

                          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
                          Verified Support
                          Feb 10, 2017
                          Aircel Customer Care's response                           Dear Aryan Ray,

                          We would like to inform you that, we called you couple of times, but the call was not answered at 1:41PM. Further, Please share alternate number with suitable timings so that we can get in touch with you.

                          Warm Regards,
                          Aircel Social Media Team
                          View replies
                          I cant able to send sms to any no. form my aircel no. When I am sending sms through other sim its working. please help.
                          Reply
                          Aircel Customer Care's response, Feb 7, 2017
                          Verified Support
                          Dear Bapib7,

                          We apologize for the inconvenience caused. Please share the following information so that we can assist you better:

                          Aircel No:
                          Signal Bars:
                          Current Balance:
                          All Numbers or specific Number(Sample Number):
                          Problem Faced Indoor/Outdoor:
                          Specific Location with Landmark:
                          Handset brand and model:
                          Duration of issue:

                          Kindly feel free to write to us at [email protected] for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
                          Hi this is karthick I am in need of my incoming and outgoing calls and text details of my aircel number [protected] tamil nadu circle for the past six months i request you to please provide me the details to mail id at [protected]@gmail.com
                          With regards
                          Karthick
                          Reply
                          Aircel Customer Care's response, Feb 7, 2017
                          Verified Support
                          Dear Karthiklk,

                          We would request you to please visit your nearest Aircel store with the valid ID proof/documents to get the details for the same.

                          Kindly feel free to write to us at [email protected] for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
                          Aircel Customer Care's response, Feb 15, 2017
                          Verified Support
                          Dear Karthiklk,

                          We hope this concern has been addressed. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

                          Regards,
                          Aircel Online team,
                          Email us @[email protected]
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                            H
                            Haris@2802
                            from Chennai, Tamil Nadu
                            Feb 4, 2017
                            Resolved
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                            Resolved

                            Address: 620017
                            Website: Aircel.com

                            Dear Sir,

                            I want to convert my Aircel postpaid plan to prepaid due to increased bill amount to pay monthly. i have gone nearest Aircel showroom where i have registered for postpaid plan but they are refusing to convert my sim to prepaid. hence i request you to please process the same which will be affordable to me .

                            My current plan is 399rs where i am getting charge 600rs monthly.please do the needful
                            Mar 20, 2017
                            Complaint marked as Resolved 
                            Aircel customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 07, 2017
                            Aircel Customer Care's response                             Dear [protected]@2802,

                            We would like to inform you that you need to clear your unbilled amount of Rs. 269.11 to migrate from postpaid to prepaid uninterruptedly. Further, please share the following details as you have faced the issue with our executive:

                            Store's complete address:
                            Store executive's name:
                            Date of visit:

                            Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                            Thanks and Regards
                            Aircel Social Media Team
                            Verified Support
                            Feb 15, 2017
                            Aircel Customer Care's response                             Dear [protected]@2802,

                            We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

                            Thanks and Regards
                            Aircel Social Media Team
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                              S
                              Saravanan Ps
                              from Coimbatore, Tamil Nadu
                              Feb 4, 2017
                              Resolved
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                              Resolved

                              Sir,
                              i paid postpaid bill payment for december 2016 rs 252 twice on january 9, 2017
                              this month again bill was raised for rs 272 can you sent account summary to email id [protected]@gmail.com.please do inform the best way to know the bills made to the account and eagerly awaiting the prtocess to happen as quickly as possible because this month febraury bill also paid for the claim made on behalf.
                              Thanking you
                              Mar 20, 2017
                              Complaint marked as Resolved 
                              Aircel customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 08, 2017
                              Aircel Customer Care's response                               Dear Saravanan Ps,

                              We are forwarding your concern to the team. Meanwhile, please share your alternate number.

                              Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                              Thanks and Regards
                              Aircel Social Media Team
                              Verified Support
                              Feb 15, 2017
                              Aircel Customer Care's response                               Dear Saravanan Ps,

                              We would like to inform ou that we have already sent bill copy to your mail ID [protected]@gmail.com on 9 FEB 2017.

                              Thanks and Regards
                              Aircel Social Media Team
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                                S
                                Sreemanya Roja
                                from Anantapur, Andhra Pradesh
                                Feb 4, 2017
                                Resolved
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                                Resolved

                                Address: Hyderabad, Andhra Pradesh

                                I lost my number...my number is [protected] I need my number...i used day no. In all my needs.. ...plz contact me my no. [protected]
                                Mar 14, 2017
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 10, 2017
                                Aircel Customer Care's response                                 Hi Sreemanya Roja,

                                We have checked your account details and found that your number has been disconnected under ZMU policy as per TRAI guidelines. Further, this number can't be reassigned to you as it has been allocated to some other user as a fresh connection.

                                Warm Regards,
                                Aircel Social Media Team
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                                  S
                                  Soundar A
                                  from Namakkal, Tamil Nadu
                                  Feb 3, 2017
                                  Resolved
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                                  Resolved

                                  My no [protected], pls call and give an solution for deactivation of data from my plan .but I not deactivate my plan from my mobile or return statement so pls give solution r cancel all my postpaid numbers [protected], 77989, 87989, 97989 I called my showroom office and asked d details but they said that we not deactivate my plan from your number so I called to customer support as thrice but all saying different of information about my plan so were I get the proper customer care support .. please you prefer the proper to get back data plan on my number or give solution to were I have proper customer care support
                                  Mar 23, 2017
                                  Complaint marked as Resolved 
                                  Aircel customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 04, 2017
                                  Aircel Customer Care's response                                   Dear Customer(Soundar A),

                                  We have forwarded your concern to the team. Please allow us some time to get back to you.

                                  Warm Regards,
                                  Aircel Social Media Team
                                  Verified Support
                                  Feb 16, 2017
                                  Aircel Customer Care's response                                   Dear Soundar,

                                  We request you to visit nearest Aircel showroom to proceed further.

                                  Warm Regards,
                                  Aircel Social Media Team
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                                    S
                                    savari daniel
                                    from Chennai, Tamil Nadu
                                    Feb 3, 2017
                                    Resolved
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                                    Resolved

                                    Address: 600118

                                    My num [protected], used only for a month and close the service before Aug, 2017. when i have paid the last bill that time i requested the person to deactivate my number that time he told me that number will be deactivated but still i am receiving the bill which i have not used. Also Many ppl calling and threatening me to pay the outstanding amount.
                                    Mar 6, 2017
                                    Complaint marked as Resolved 
                                    Aircel customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 03, 2017
                                    Aircel Customer Care's response                                     Dear Savari daniel,

                                    Thanks for reaching out to us. Please share your correct Aircel mobile no. so that our team can assist you in best possible manner.

                                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                    Thanks and Regards
                                    Aircel Social Media Team
                                    View replies
                                    Hi sir
                                    My Aircel sim is not showing the message as mobile network not available, kindly check the problem and I have not used this sim for past two months.

                                    Kindly give me the solution as soon as possible

                                    My number is [protected]

                                    Thanks in advance
                                    Reply
                                    Hi sir
                                    My Aircel sim is showing the message as mobile network not available, kindly check the problem and I have not used this sim for past two months.

                                    Kindly give me the solution as soon as possible

                                    My number is [protected]

                                    Thanks in advance
                                    Reply
                                    Aircel Customer Care's response, Dec 22, 2017
                                    Verified Support
                                    Dear Suma,

                                    We regret the inconvenience you have faced. We would like to inform that your number is showing as protected. Kindly share your concerned Aircel number with us along with your concern on [email protected]. Kindly share the following information in order to assist you better:

                                    Aircel No.:
                                    Signal Bars:
                                    Alternate No.:
                                    Complete address:
                                    Landmark:
                                    Specific location (indoor/outdoors):

                                    Regards,
                                    Aircel Social Media Team
                                    Aircel Customer Care's response, Dec 30, 2017
                                    Verified Support
                                    Dear Suma,

                                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                                    Regards,
                                    Aircel Social Media Team
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                                      P
                                      pranav13
                                      from Vasai-Virar, Maharashtra
                                      Feb 3, 2017
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra

                                      I have activated pocket internet pack24 on aircel no. But at time of deactivating it is saying to dial *121*2401# to deactivate which is not working ussd.
                                      i have also tried calling to 198. still i am facing the same problem .It is getting activated automatically
                                      tell me how to deactivate it bcz it is very irritating.
                                      Also tell me a general way to deactivate any service that is currently being activated
                                      Feb 4, 2017
                                      Complaint marked as Resolved 
                                      thank u for deactivating. I always wish there will be one special ussd for deactivating any subscribed pack. Thanks for resolving my issue and hope u will consider my suggestion according to your convenience.
                                      Aircel customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 03, 2017
                                      Aircel Customer Care's response                                       Dear Pranav13,

                                      Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can assist you in best possible manner.

                                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                      Thanks and Regards
                                      Aircel Social Media Team
                                      Feb 03, 2017
                                      Updated by pranav13                                       my mobile no. is [protected]
                                      Feb 03, 2017
                                      Updated by pranav13                                       thank u for response
                                      Verified Support
                                      Feb 04, 2017
                                      Aircel Customer Care's response                                       Dear Pranav13,

                                      We would like to inform you that the internet pack24 has been deactivated from your number ([protected]) as per your request.

                                      Thanks and Regards
                                      Aircel Social Media Team
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                                        A
                                        Akyadav1
                                        from Anandnagar, Uttar Pradesh
                                        Feb 3, 2017
                                        Resolved
                                        Report
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                                        Resolved

                                        Address: New Delhi, Delhi, 110075

                                        Aircel no. [protected] is not working. While dialing it sounds switch off. No network signals shown.
                                        I can be reached at [protected]
                                        Mar 13, 2017
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Feb 08, 2017
                                        Aircel Customer Care's response                                         Dear Akyadav1,

                                        We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

                                        Signal Bars:
                                        Alternate No.:
                                        Complete address:
                                        Landmark: Specific location(indoor/outdoors):

                                        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                        Thanks and Regards
                                        Aircel Social Media Team
                                        Verified Support
                                        Feb 10, 2017
                                        Aircel Customer Care's response                                         Dear Customer (Akyadav1),

                                        We request you to please visit at your nearest Aircel store and get checked your SIM so that needful can be done.

                                        Warm Regards,
                                        Aircel Social Media Team
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