Aircel Complaints & Reviews

Address: Bardhaman, West Bengal, 713146

Website: www.aircel.com › West Bengal › Prepaid

Sir,
i am avisek mondal. My number is [protected]. Aircel has automatically activated some music pack which i do not activated and they charged my full balance for that. On asking them they clearly told that they will not refund my money. Aircel has done this many time with my number. Actually aircel is cheating their customer and when we call them they told that they can not refund that. Please refund my money at any cost. Aircel is a cheater. They are cheating their customer by those company activated pack from years. I don't activate it. Even i don't call the company or receive their call for a long duration but still they have activated it as soon as i have recharge a handsome amount at my number. I want solution.

Mar 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Avisek Mondal,

We would like to inform you that as per system check, no music pack is activated on your number. Further, request you to please share the screenshot of message that you have received upon deduction so that we can check the same at our end.

Warm Regards,
Aircel Social Media Team

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Address: 110016

Website: aircel.com

My mobile number [protected] has been given to someone else without giving me any prior information.
This number belongs to Uttar Pradesh but I have been in Delhi for about 3 and a half months and did not use it for making calls.
I got to know suddenly from my friends that my number has been given to someone else without giving me any information about it.
many of my accounts are registered with this mobile no. including my state bank, whatsapp and many others.
I went to customer care center with my identity details but they said that they can't help me in this.

please tell me what to do to regain my number.

DATE OF ISSUE : 30/10/2016

Mar 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Customer(Yourabhijeetsir),

We have checked your account details and found that your number has been disconnected under ZMU(Zero Monthly Usage) policy as per TRAI guidelines. Also, this number has now been allotted to some other user as a fresh connection and can't be reassigned to you.

Warm Regards,
Aircel Social Media Team

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Z

Zayeem Mohd

May 25, 2022

How can you do that
And what will the person do for his social accounts which are listed to that number.
The new user can access that all information

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Sir.
Myself Gautam Govind. I want call records of my Prepaid no. [protected] of last 3 months.
My alternate mobile no. is [protected]
Please manage to provide details on my email [protected]@gmail.com

Thankfully yours
Gautam Govind

Mar 12, 2017

Complaint marked as Resolved

Verified Support

Feb 08, 2017

Aircel Customer Care's response Dear Gautam Govind,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: New Delhi, Delhi, 110084

Dear Sir
my aircel no.[protected] we have recharged on 29/01/2017 Rs.249 for unlimited local std calling for any network for 28 but suddenly my call is drop and not going outgoing call i want ask you when your plan is unlimited than why is not going my outgoing call your plan is showing unlimited but you fraud and chetting with customers you are very big chetter and fraud if my call is not start now than i will legal action against you today otherwise resolved my problem immediately

Regard
Amjad khan

Mar 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2017

Aircel Customer Care's response Hi Amzad,

We would like to inform you that in RC_249 pack you will get 300 minutes/day, post reaching the limit 30p/min call rate applies. Also, this STV should not be used for any Commercial Activity, else it will be deactivated. Commercial Activity means calling 100 or more unique callers in a week or 1200 mins in a week.

Warm Regards,
Aircel Social Media Team

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Address: 641665

Website: Aircel daily renewal

Hello its my number [protected] from Tirupur,

Kindly deactivate daily auto renewal 4Rs pack. Or Sent me details how to deactivate this my number...
Saravanan

Mar 20, 2017

Complaint marked as Resolved

Verified Support

Feb 08, 2017

Aircel Customer Care's response Hi Saravananprabhu,

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your request:

Alternate no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 15, 2017

Aircel Customer Care's response Dear Saravananprabhu,

We would like to inform you as per your request your VAS has been deactivated from your number.

Warm Regards,
Aircel Social Media Team

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Address: Hyderabad, Andhra Pradesh, 500038

My aircel no is [protected].
In the morning i missed a call from [protected] now i call back on this no and it only rang but my 14.10 ₹ got deducted...
I want to know the details of this call...
And it happens all the time. my balance is getting deducted always even if the person i called didn't pick up the phone

Mar 14, 2017

Complaint marked as Resolved

Verified Support

Feb 08, 2017

Aircel Customer Care's response Dear Pramod90,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Time of deduction:
Any message received upon deduction (screenshot):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 09, 2017

Aircel Customer Care's response Dear Pramod90,

As per our system check, we have found that you have been charged Rs.14.10 for 47 secs for making an ISD calls on 29th Jan’17 at 11:21 AM and hence we regret to inform you that we would not be able to pass any waiver in this regard as you have been charged correctly.
Further, we suggest you ignore such missed calls or calls from an unknown International, STD or Local number and also you can call on 1963 (Toll-free no.) and lodge a complaint henceforth if you receive any further.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: Cuttack, Odisha, 753008

Website: www.aircel.com

Actually I talk yesterday with my friends in conference n suddenly the call was stopped n didn't go again.. what is the problem. I wanna know that

Mar 25, 2017

Complaint marked as Resolved

Verified Support

Feb 08, 2017

Aircel Customer Care's response Dear Dip Ti,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Conferenced Number:
Signal Bars:
Alternate No.:
Complete address:
Landmark: Specific location(indoor/outdoors):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 18, 2017

Aircel Customer Care's response Dear Dip Ti,

We would like to inform you that as per your confirmation that you didn't log this complaint.Hence complaint has been closed from our end.

Thanks and Regards
Aircel Social Media Team

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Address: Khordha, Odisha, 9658072344

Website: [email protected]

Dear Sir
I am Avay kumar from Balasore, Odisha. I complian against Aircel Company for getting better facility as per company commitment. Aircel company advertising
I recharge Rs.249 as per Aircel offer for unlimited call 28days any networks. But after recharge didn't got that facility.

Here I request you please remid this facility as per the getting massage uunlimited calls to any networks. Try to take immediate action.
My number [protected].

Mar 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2017

Aircel Customer Care's response Dear Customer(Dashbabu),

We are forwarding your issue to the team. Meanwhile, kindly share the following details in order to assist you better:

Mode of recharge:
Screenshot of offer message:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Customer(Dashbabu),

We would like to inform you that as per our concerned team, you've already got 249 benefit which was per day 300 minutes free as this is as per commercial usages policy. For any further details please refer to our web site www.aircel.com

Warm Regards,
Aircel Social Media Team

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Address: 600015

Website: www.aircel.com

Hi, my name is Saravanan. my Aircel No is [protected].
I gave a request to convert my postpaid to prepaid on 23-Dec-2016. I was asked to pay extra 256 rupees from my billing amount. The Guy said it will take 20 days to get processed. But January i received the billing for Postpaid.
When i called the customer care they are saying to go and contact the Aircel office paid. COCO-Saidapet.

My Receipt No for payment: EPS36172888 and EPS36171543
Name of the Aircel guy collected the money : Vinoth kUmar A / CAVINAI

+2 photos

Mar 11, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jan 28, 2017

Updated by Sivags Need necessary action on the above.

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Sivags,

We would like to inform you that you need to clear your outstanding bill of Rs 428 against your Aircel number ([protected]). So, please do the same so that we can proceed further regarding your concern.

Thanks and Regards,
Aircel Social Media Team

Feb 02, 2017

Updated by Sivags Bill paid. But service has been cut. No tower.
Request was raised to your service on December[protected].
Process has been done from your end on[protected].
Till now no customer care is able to give explanation why no tower.
Customers have to go through these complaints to get your service done??

Feb 02, 2017

Updated by Sivags The Request for conversion of postpaid to prepaid was given in month of December
clearing the Outstanding Bill.
The Outstanding bill amount Rs. 428 now is for the month of January Which is also paid.
Still no tower and service from your end Aircel team.

Need the necessary action on the Irresponsibility Aircel team and Rental i have paid for month of January.

Verified Support

Feb 02, 2017

Aircel Customer Care's response Dear Sivags,

Thanks for reaching out to us. Please share your alternate phone no. so that our team can get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 08, 2017

Aircel Customer Care's response Dear Sivags,

We would like to inform you that The mobile number [protected] has already been migrated to prepaid and is currently in active status.

Warm Regards,
Aircel Social Media Team

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Address: Mayurbhanj, Odisha, 757041

Website: Aircel.co.in

Sir i had a offer in recharge 147= 147tt+unlimited data. But after recharged i get only 1gb data along with 147 tt. After that when i call the customer care they don't pick up the phone and today morning 9 rupees deducted from my account [protected].
My phone number is [protected]

Mar 14, 2017

Complaint marked as Resolved

Verified Support

Feb 08, 2017

Aircel Customer Care's response Hi Shubhajit Katual,

We are forwarding your issue to the team. Meanwhile, kindly share if any message received upon deduction so that our team can look into your issue.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 10, 2017

Aircel Customer Care's response Dear Shubhajit Katual,

As per our concern team Rs.8 had deducted for activation of 8 STV pack on date 8-Feb-17 which was all calls @1p/2s for 28 days got in your number.

Warm Regards,
Aircel Social Media Team

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Address: Pune, Maharashtra, 411014

Dear Aircel,
Please provide me UPC code for number [protected]
My alternate number is [protected]
I am getting message "Operator determined barring" when I tried to get UPC code for [protected].
Since it is prepaid sim there is no any kind of pending dues.
There is no network whenever I enter my home, office or any local store..
Hope I will get UPC very soon.

Mar 9, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Aircel Customer Care's response Hi Arvind Kasbe,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Ranjita Sharma,

We would like to inform you that the concerned Aircel number got disconnected from Aircel services due to zero monthly usage. Kindly visit your nearest Aircel store for any further details.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 04, 2017

Aircel Customer Care's response Dear Arvind Kasbe,

We would like to inform you that the services of your number are completely active. We would like to suggest you please try to send the message from simplebasic handset to get the UPC code. If the issue still persists, visit nearest Aircel store for assistance.

Warm Regards,
Aircel Social Media Team

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R

Ranjita Sharma

from Dimapur, Assam

Jan 30, 2017

When i inserted my sim it does't shows the network. my aircel no. is [protected].

Reply

Aircel Customer Care's response, Jan 31, 2017

Verified Support

Dear Ranjita Sharma,

We would like to inform you that the concerned Aircel number got disconnected from Aircel services due to zero monthly usage. Kindly visit your nearest Aircel store for any further details.

Warm Regards,
Aircel Social Media Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.consumercomplaints.in

Dear Team,

At my number([protected]) Incoming and outgoing call not connected i am facing such problem last three days . whenever i call with my number it saying
"This call facility not available on your number " also whenever someone try to call at my number it's saying "This number temporary out of service " Meanwhile I contacted with your customer care but they were not provide any solution regarding this issue .

Please look this problem ASAP and also I had send mail regarding this .

Mar 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Aircel Customer Care's response Dear Abhikm,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Abhikm,

We would like to inform you that, as per our records, you number has been barred under SIM lost on 21st January, 2017 as per your request. Hence no issue found at our end. Further to unbarred the number, Please share confirmation for the unbarring along with below given security checks.

• Name and address
• Last recharge
• Most frequent dialed number

Warm Regards,
Aircel Social Media Team

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Address: Mumbai City, Maharashtra, 410209

My aircel no is [protected] and want to discontinue this number. Your customer care declined to take my request and told me to go to aircel aircel.

Why you cannot take the requested and discontinue service online like other service providers.
Why you want to harass a customer by forcing him to go to aircel Circe physically to simply discontinue the services!!!

Feb 27, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Aircel Customer Care's response Dear Customer(Sandipan.saha27),

We would like to inform you that in order to deactivate your number you need to visit the nearest Aircel store along with valid id and address proof due to account security reasons. Hence, we request you to visit the store to get your connection deactivated.

Warm Regards,
Aircel Social Media Team

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Address: Bangalore, Karnataka, 560071

This is to inform you that my mobile with number [protected] is missed. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you.
kindly request youto...block the mobile number([protected])

this is my aircel number [protected]

please contact to [protected]..

Mar 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Aircel Customer Care's response Dear laxmand,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear laxmand,

As requested, outgoing call facility for mobile numbers [protected] has been barred to avoid misuse of the same. Meanwhile, request you to visit our nearest Aircel Store along with POI/A, document and one pass port size photo to acquire a new SIM card so as to restore the services and make your connection functional.

Warm Regards,
Aircel Social Media Team

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M

Manoj Kartheek

from Manuguru, Telangana

Jan 27, 2017

AAasdadaaeeeadadasdasdsdas

Reply

Aircel Customer Care's response, Jan 28, 2017

Verified Support

Dear Manoj Kartheek,

Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Feb 6, 2017

Verified Support

Dear Manoj Kartheek,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

Thanks and Regards
Aircel Social Media Team

A

Arjju Karkidholi

from Lucknow, Uttar Pradesh

Jan 27, 2017

My name is Amrit darji my number is [protected]
Address - somabaray bazar, upper fagu tea garden, gorubathan Darjeeling 735231

Reply

Aircel Customer Care's response, Jan 28, 2017

Verified Support

Dear Arjju Karkidholi,

We regret the inconvenience you've had with us. Please share your exact concern in brief in order to assist you better.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Feb 6, 2017

Verified Support

Dear Arjju Karkidholi,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

Thanks and Regards
Aircel Social Media Team

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Address: 560100

Dear sir, i wrongly recharge amt of rs 225 & 15 to [protected] instead of [protected] by Icici online banking ref no is BIL/[protected]/0720/[protected]/9738747 & BIL/[protected]/0720/[protected]/9738747. kindly reverse it to my a/c or my mobile no.[protected].
Kindly do the neefful as soon as possible.
Kindly do the needfull.

Regards

Raghavendra

Mar 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2017

Aircel Customer Care's response Dear Raghavendra Kharvi,

We would like to inform you that we are unable to reverse the recharge as the bot are not related to talk time.

RC15 is a rate cutter and for Rs.225/- you will get talk time in their secondary account.

Warm Regards,
Aircel Social Media Team

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Peoples at aircel have activated the caller tune without my intimation and there by deducted Rs 35 from by balance.

My Number [protected].

Peoples at aircel have these common habits.

Mar 8, 2017

Complaint marked as Resolved

Verified Support

Feb 02, 2017

Aircel Customer Care's response Dear Shyam21,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 03, 2017

Aircel Customer Care's response Dear Shyam21,

We would like to inform you that we have credited the deducted amount to your account which will reflect within next 48 hours.

Thanks and Regards
Aircel Social Media Team

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Address: 600073

I am using Aircel sim card for the past ten years (from 2007 onwards). My number is [protected]. On 22 Jan 2017 I had a missed call from +[protected] and I am unaware the man who called me. So I have given a missed call at 12:40PM and the missed call duration was 00:00:02 and it was charged about Rs 100/-Now please help me in this regard.
Thanking you in anticipation.
.

Mar 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Aircel Customer Care's response Dear Customer(Venkatesan81),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Customer(Venkatesan81),

We verified your number and found that you made ISD calls from the number. Hence, charges deducted were authentic. As a privileged customer amount of Rs.100 will be credited to your account as a good will gesture. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team

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Address: 560054

Because it is been misused by some person so pls give history to whom he has called
Owner of Aircel sim
CJ samuel

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Address: 110089

Hi !

I am Nitish Kumar Sinha and i am fade-up of the Aircel service. My number is [protected], due to high unused bill. I visited the Aircel store for converting to prepaid but the executive straight forward said " sir i am logging the detail but it is not possible to convert. In my report for 50 request till date 7 request approved" . My request has been lodged but it has not been converted till date as a result i am denying payment of the bill. The bills will only be cleared when it converted to prepaid.

Now, consumer is the boss but aircel is a fraud company with no network and no service

Mar 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Aircel Customer Care's response Dear Punita3123,

We are forwarding your concern to the team. Meanwhile, please share your alternate number.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Customer (Punita3123),

We would like to inform you that, we called you but the you was not available, the we called over alternate number, but the call was not answered at 1:22PM. Further, as per our records, You have an outstanding of Rs325/-. Please clear the outstanding at the earliest and then share the confirmation for the postpaid to prepaid so that we can do the needful.

Warm Regards,
Aircel Social Media Team

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P

punita3123

from Delhi, Delhi

Feb 4, 2017

I cleared all outstanding previous month before due date and requested for conversion.This time i am not going to pay single penny till conversion.

THIS 325 Rs is fake bill generated by Aircel as if i was converted it might be 100 rs.

Reply

Aircel Customer Care's response, Feb 6, 2017

Verified Support

Dear punita3123,

Further, We request you to visit your nearest Aircel store with the following documents to assist you in best possible manner.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: 700105

I am a customer of Aircel pre-paid and my Mobile Number is [protected] using since many years but the sim card is not working now (Sim card registration failed)
please activate the sim as early as possible.

phone no-[protected]
problem:sim card registration failed

Mar 6, 2017

Complaint marked as Resolved

Verified Support

Feb 03, 2017

Aircel Customer Care's response Dear Customer (Princecute),

Thanks for writing to us. We would like to inform you that as checked we have found your Aircel no. [protected] has been disconnected permanently due to zero monthly usage. Please visit at your nearest Aircel store with the following documents.

Proof of address
Proof of identity

Warm Regards,
Aircel Social Media Team

Aircel Complaints & Reviews

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Aircel reviews & complaints page 173

Fake music pack activated from aircel

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My mobile number has been given to someone else

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Call details of last 3 months.

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Outgoing call is not going

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I cant deactivate daily auto renewal 4rs pack

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Balance deduction even if call was not picked up

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Unlimited free at 249

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Unlimited call all networks not got against Rs.249 recharge

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Postpaid to Prepaid Complaint

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9 rupees deducted from my account 9853878707

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Unique port code

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Incomming and outgoing call not working

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Block Aircel Number 8898005793

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Blocking aircel number---8892734348

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Wrongly recharge

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Amount deducted by activating caller tune

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Draing the balance of the customer

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I will want the details of the call history done 8893738202

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Postpaid to Prepaid wrong service

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Sim card registration failed fraud aircel

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