| Address: Chennai, Tamil Nadu |
| Website: aircel.com |
I had submitted an application for migrating 4 of our group members aircel mobile numbers from post paid to prepaid at a customer care center, on 26th December 2016. I was informed that the migration would be effected within 15 days asked me to pay the charges and rentals for the deemed 15 days. I paid the amounts mentioned immediately. Even after a month and more, I have not got any response. The people at the customer care also sound helpless when approached. From 31st Jan 2017, two of the mobile connections have been disconnected from the network, without any information or assigning any reason. Customer care or the call center, when approached are not able to give any reply in this regard. I am struggling without the phone connectivity since I need it for making all my digital payments and contacts.
Apr 9, 2017
Complaint marked as Resolved
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2017
Aircel Customer Care's response Dear Tomamal,
We are forwarding your concern to the team. Meanwhile, please share your alternate number.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Verified Support
Feb 07, 2017
Aircel Customer Care's response Dear Tomamal,
We would like to inform you that your Aircel number ([protected]) has successfully been migrated to prepaid as on 02/02/2017 as per your request.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Feb 13, 2017
Updated by tomamal Aircel customer care ..the number you mentioned [protected] is only one of the four numbers I had submitted for migration. One number, [protected] is still pending for migration. In the meanwhile someone from aircel called me 10 days ago, saying they are not able to trace the documents for [protected] and asked to give them a week time to do the needful. Even though it is 10 days, the mobile number is yet to be migrated and I have not received any response till now.
Verified Support
Feb 13, 2017
Aircel Customer Care's response Dear Tomamal,
We have re-escalated your issue to the team. We will share an update soon.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Verified Support
Mar 02, 2017
Aircel Customer Care's response Dear Tomamal,
We would like to inform you that as per our system check [protected] number has been successfully activated to prepaid on 01/03/2017.
Thanks and Regards
Aircel Social Media Team
We have re-escalated your issue to the team. We will share an update soon.
Warm Regards,
Aircel Social Media Team