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Aircel Complaints & Reviews

www.aircel.com

2.8

Updated: Aug 8, 2025

Complaints 10588

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5248

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5340

Good! Aircel values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Aircel step up their efforts to fully resolve all complaints 👍

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Aircel reviews & complaints page 265

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Address: Bangalore Urban, Karnataka, 560025

Hi My name is veera, im a customer for Aircel prepaid.i recharged for 225 rs and the balance got add 240 rs on jan-03-2015. On jan-11 the balance become zero. During jan-03 to jan-11 i made around 550 minutes call, as per my tariff plan and rate cutter the cost for this duration come around 150 rs, remaining 90 rs unnecessarily got detected. The most horrible thing is when i was trying to call customer care using 198, continuously they are disconnecting the call after i explain the problem. i called them 5 times from yesterday. still no response, while speaking to customer care executive itself they are disconnecting it. Please do the needful. thanks.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 13, 2016

Verified Support

Hi veera66,

We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

V

veera66

Jan 19, 2016

Hi.,

Again today they detected 15 rs for Aircel deal activation. but i didn't activate any deals.i visited Aircel outlet to rectify this issue, they suggested to install some ad-blocker to avoid advertisement as they could not do anything from their end, after install the ad-blocker also i'm facing the same issue.

Aircel will give low cost tariff plans but they will detect the money through this way.
How come without any confirmation they can activate it?, even though i sent a STOP message to 155223, but its getting repeated.

Aircel Sucks!!!

Aircel Customer Care

from Mumbai, Maharashtra

Jan 20, 2016

Verified Support

Hi veera66,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

V

veera66

Jan 28, 2016

Still I did not get my money back.

V

veera66

Jan 28, 2016

No. Not yet resolved.

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Address: 622507

Website: innovativengineer.wix.com/2016

My aircel number: [protected] recently recharge this number by sbi online. No recchrage done under this account. So contacted aircel customer care, they told it will refund after a day through your account.But not yet receive any refund payment.

Date of recharge: 04 jan 2016
Recharge denomination / amount: rs.40, rs.40 (Totally rs.80)
Transaction id (If received):
Reference id: [protected]ih45623025
[protected]ih45622845

Reference id get from sbi bank account...

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 13, 2016

Verified Support

Hi vins raj,

Thanks fro sharing details. Will soon share an update.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in .

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Address: 600015

I wanna complaint about Aircel office in little mount-Saidapet Chennai and Customer Care - 121. Here, the executives are not treating customers properly. For everything they asking to raise complaint. Where as, the same Customer Care (over phone) executive asking me to go to showroom and complaint. No proper response and replies from both. Very dominating behavior is carried by the executives in the Aircel office I mentioned above. Moreover, this office is always flooded with people. Don't know whether they are managing it or not. But everyone takes more than 1 hr where 40 customers are waiting outside. This makes me feel like Aircel is very "Poor". Whatever i say, their answer will be "Go to Showroom". It needs lot of improvement.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 13, 2016

Verified Support

Hi Kruthika10,

We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jan 20, 2016

Verified Support

Hi Kruthika10,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

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Address: 335038

Website: aircel.in

I've recharged with rate cutter 58 but after 4 days my call charges r still high.. every time i call customer care they ask me to wait dor 24 Hours but after calling 7-8 time my problem is still the same my number is [protected]

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 13, 2016

Verified Support

Hi Aman_Uppal,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

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Address: Jaipur, Rajasthan, 302006

Website: www.aircel.com

Date of incedent :- 6 Jan 2016 client No. : - [protected] description : - company started a value added service on my mobile no and deduct amount of rs. 25 on 11 jan 2015. i had not been subscribed this service. service named Dial N Service. I have called to customer care but they are blaming me to start this service. money does not matter but if we could not action against them they deduct more money in future.

+3 photos

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 13, 2016

Verified Support

Hi Mayank597,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

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Address: Darjeeling, West Bengal, 734006

I want to block my sim having no [protected] it was not in use for more than i yr and lost it. writabrata guha siliguri dabgram 734006

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 13, 2016

Verified Support

Dear Writabrata Guha,

Kindly share the following information to confirm customer identity:

Last recharge amount:
Date of Birth:

Address:

Regards
Aircel Social Care Team

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Address: Munger, Bihar, 811202

Website: aircel.com

My no. has been activated with music connect automatically and I called customer care just after the activation message.He replied in positive for the refund but neither this service was deactivated nor the refund money came to my account. Now whenever I call customer care from my number it always comes busy on this particular number. My mobile no. Is [protected] and activation was made on 10/1/2016.Please refund my activation money Rs. 30. These activities can never make much profit to company rather it will all result in loss of faith on such companies and will never suggest anyone to buy the sim of the aircel company. Thank you

Jan 12, 2016

Complaint marked as Resolved

Thanks sir, I got my refund money because of your response just on the same day I complaint.The refind came directly . There was no call message or a mail as such.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 12, 2016

Verified Support

+1

Hi Ashwaniyadav123,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

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Address: 11047

I NEED A CALL DETAILS OF MY NUMBER
NO IS- [protected]
NAME- MUNESH W/O CHANDERPAL
ADDRESS- 254, Shanti Camp, Mandi VIllage, Delhi -110047
many times calling aircel customer care .aircel company not pickup the phone.
really request you to give me a call details . urgent work
thanks
send me my call details of previous month of [protected]@gmail.com

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 12, 2016

Verified Support

Hi saibhaktashu,

We would request you to visit neareast Aircel store with valid ID and address proof to get the same.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

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Address: Jammu, Jammu and Kashmir, 181201

Hello sir My phone is [protected] aircel prepaid, sir mera balance 10 and 11jan2016, ko without any reason deduct ho gya Hai Issa pahle v doo bhar deducted my balance without any reason. After then m calling customer care to complain but the no. is busy from few hrs plz help...and refund my balance

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 12, 2016

Verified Support

Dear anilkumar.itbp8,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

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Address: 799001

Today aircel customers care send me a sms that if you recharge of 16/22/37/67/128 net pack you will be provided an extra data of 170MB and today I Recharged it but still till now it did not enter in my number [protected] that you sms me that you will provide me a 170MB so I kindly request you to provide me a extra data of 170MB within 1hours or else I gonna say every aircel user not to use aircel sim any more thank you and I'm waiting for your sms

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 12, 2016

Verified Support

Hi jabro,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

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Address: 600042

I have cancelled my Aircel number on 9 th may 2015 in velachery showroom. But they have generated the bill continuously for the respective months and tortured me to pay the bill amount. I have raised the complaint in this forum for the same and, it is got resolved on August month. But again they generated bill for October month and keep on blackmailing me to pay the bill, otherwise they are going to complaint on the Court. Please give me some fixed solution for this.

+1 photos

Jan 11, 2016

Updated by JerinJoseS My mobile no : [protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 13, 2016

Verified Support

Hi jerinjose1988,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

J

JerinJoseS

from Chennai, Tamil Nadu

Feb 12, 2016

Aircel customercare officer,

Today is very worst day in my life. Again they are started blackmailing and ask me to pay the amount to the police constable who going to reach out to me. And I have paid the amount 283 through online( for october month, but i have cancelled my no on may month).Please don't disturb me any more and cancel my number. Please don't do this to anybody else.

Bill got generated even after cancelled the number - Comment #2310778 - Image #0

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Address: Kolkata, West Bengal

Sir, i am sorry to say that my name sukanta khan [protected] this is my no, on 29.12.2015 they deduct my balance 48 in pocket store reason but i was mail you and they given my rs 48 and service deactivated but on 10.01.2015 at 11.02 pm they again deduct. I was contract to mr partha mondal who is senior officer he was sayeing to me not given amount.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 12, 2016

Verified Support

Hi SUKANTAKHAN,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

S

SUKANTAKHAN

from Brahmapur, Odisha

Jan 16, 2016

SIR,
They have not return my deduction amount of Ra's 87, please how many times I will be waited .

S

SUKANTAKHAN

from Brahmapur, Odisha

Jan 30, 2016

SIR,
I am a poor person, They have not return my deduction amount of Ra's 87, please how many times I will be waited .
please, looke this matter.

from
sukanta khan

S

SUKANTAKHAN

from Brahmapur, Odisha

Mar 15, 2016

SIR,
I am a poor person, They have not return my deduction amount of Ra's 87which was deduct 10.01.2016, please how many times I will be waited . last days callme from care and asked me the date of deduction and reason.so, request you please, look this matter.

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My number is :[protected]. I did recharge on 02/01/2016 and my total main balance as 444.25 INR. I haven't made any calls after that. When I check my balance after 3 days its showing 0.00...when I called customer care they were saying that I called to some number and amount was deducted for that usage. But I haven't made call(why should I need to call customer care and ask about balance deduction for the call which I made). When I ask about the call history details they told me that they will not able to see that(I haven't made any calls. how can they see that in call history details). I called to customer care 2 times. But still them I am not getting refunded for that. I am going to file a legal complaint in court regarding this issue. This is a fraud network. I advise people not to take this fraud network...

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 12, 2016

Verified Support

Dear prabhu267,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

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Address: Hyderabad, Andhra Pradesh, 500001

Cell phone tower causing lot of noise and radiation as it's not 50m from residental area as described that makes the tower illegal and the owner of the building who earns his revenue says do as you please but he won't do anything about it, the noise it conducts is so bad that we couldn't sleep at night, please take strict action against it immediately as radiation causes tumor cells and such, please sir

+3 photos

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Address: 560049

Dear team, Today morning I received a msg like that" thank you for choosing pocket store fortnightly at Rs 49. You have been charged Rs 49 for 15 days" I don't know what happening. Pls deactivate the unwanted service and get back the amount as soon as possible in my main balance.. Thanking you Best Regards, Ranjit Sutradhar Mob: [protected]

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R

ranjit sutradhar

Jan 11, 2016

Dear team,
Today morning I received a msg like that" thank you for choosing pocket store fortnightly at Rs 49. You have been charged Rs 49 for 15 days"

I don't know what happening.
Pls deactivate the unwanted service and get back the amount as soon as possible in my main balance..
Thanking you

Best Regards,
Ranjit Sutradhar
Mob: [protected]

M

Manish Kumar 2016

from Pune, Maharashtra

Feb 9, 2016

Hello,

I made a complained about amount deduction (40 RS) on 7th Feb 2016, but still the deducted amount has not credited in my amount.

The request ID is 1-[protected].

Could you please let me know the status of this request?

Thanks,
Manish Kumar
Mob: [protected]

Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Dear Manish Kumar 2016,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Meanwhile please share if there is any message received upon deduction:

Warm Regards,
Aircel Social Care Team

A

abdul samee

Feb 27, 2016

Aircel — To get back deducted amount Rs 15

Abdul samee on Feb 28, 2016
Add a Comment
Dear team, Today morning I received a msg like that" . " IYour Pocket Store Fortnightly at Rs 15.0 is auto-renewed for 3 days. To unsubscribe SMS STOP to 155223 don't know what happening. Pls deactivate the unwanted service and get back the amount as soon as possible in my main balance.. Thanking you Best Abdul samee Mob: [protected]

Aircel Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Hello abdul samee,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Customer(Manish Kumar 2016),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

S

Sijo A

Apr 4, 2016

Dear sir, my name is Ajo and my no is [protected] and i have recieved a message reg the Pocket Store Fortnightly and they are deducing rs 49 from my account, but i didnt activated the product yet .please refund my amount.

[protected]
chennai

Aircel Customer Care

from Mumbai, Maharashtra

Apr 6, 2016

Verified Support

Dear Ajo(Sijo A),

We are forwarding your issue to the team. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Meanwhile please share the following detail so that our team can look into your issue:

Date & Time of deduction:

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

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Address: New Delhi, Delhi, 110074

Website: www.aircel.in

My no.[protected] was suddenly stopped working on 12 oct 2015 when I was go to aircel store they charged me 130 rupees and provide me a new REPRO Sim with same number and tell me your no. Is activated after 3-4 days but till now my Sim was Not activated when I call store person they can' t receive my phone ...help me

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 12, 2016

Verified Support

Hi Nandan Patel,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

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Address: Kolkata, West Bengal, 700085

My phone no is [protected] (Kolkata). On 08.01.2016 I see in my mobile by dialing *121#, the special offer is recharge with Rs.7 & gate 25 paisa / min call to local & std any no for 90 days & I do this recharge by the retailer in sumo recharge process. After recharge (time 08.01.2016 at 8:12:41 pm) I see the expiree date of this recharge which is see 10.01.201616. and I call the customer care, they are told me that, the recharge is complete & the expiree date is extend after I receiving a validity extend sms. But till now my pack validity is expire on 10.01.16 & I don't have any sms from the Aircel for this validity extend. Please I request you, take a valuable action for this rezone ASAP.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 11, 2016

Verified Support

Hi susanta malakar,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

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Address: 208027

Website: www.consumercomplaints.in

I m using aircel sim [protected] registered with the name VISHWESH RAJ BHADOUTIA from last 1 year.they fraudly activate services on my mobile without any permission and deduct my balance.many times i have complaint to the costumer care but they closed the services at that time but after sometime they automatically activate services again.it some time make so much inconvenience for me when i was somewhere and my balance got deducted and they left that much balance for that i cant be able to make a call.. Plz help me for this..

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 12, 2016

Verified Support

Dear vishwesh raj,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

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Address: 781036

False activation of namkeen so please refund My mobile no is [protected] and at 9:07 a.m. on 11st January, balance of INR 20 Rs deducted from my account on account of false subscription of Namkeen. We have already send to message "STOP" to aircel CC and they messaged that no service called Namkeen is activated on my number but still no support on reversal of balance back to my account. Request you to perform money reversal on priority and we are really very frustrated and such acts are hampering customer perception.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 11, 2016

Verified Support

Hi Hangrabari Friend,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

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Address: Tiruchirappalli, Tamil Nadu, 620102

Website: aircel

I Want a Aircel [protected] 3 months call history (including [protected] to [protected], [protected], and [protected] incoming outgoing call history. Send this my email id : [protected]@gmail.com my name R..Rastha my mob.no:[protected] [protected] This no is my Husband

Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jan 11, 2016

Verified Support

Hi shanofar,

We would request you to visit nearest Aircel store with valid ID and Address proof for the same.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

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