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Updated: Aug 8, 2025
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J
Jaffar Saleem
from Gurgaon, Haryana
Jan 6, 2016
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Address: 190001
Website: www.telcro.com

My Name is Mohammd Jaffar My No. +91-[protected] and i m from Srinagar J&K on 05th of this month i recharged my no. with 100 rs and next morning my account was 0.00, Aircel Company is Auto Activating Value Added Services to my account and deducted money without any Prior knowledge. One more thing The Customer Care Number 121 has no option for Customer Care Executive. I want my Balance back. and don't want any other VAS to be activated to my account without my Prior knowledge. Unexpected from Aircel Company. Hope I will be Helped soon Thank you.
Aircel customer support has been notified about the posted complaint.
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Dear Jaffar Saleem,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:


Amount Deducted:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team
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    V
    vinaykushwah24
    from Bengaluru, Karnataka
    Jan 6, 2016
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    Address: Chennai, Tamil Nadu, 603103
    Website: www.aircel.com

    Dear sir, I am extremely disappointed that my balance got deducted three times (20+20+20=60) when i complaint them they said you have activated some hungama service then i said no i have not activated any kind of hungama service then they said ok fine we are refunding only 20rs only 40rs we will not refund they gave some stupid answer and disconnect my phone and also i recharge my phone with 42 rs (i found offer on 121) and i supposed to get 420MB acco to that offer but i got only 350MB data when i complaint to customer care some people said you have already got and some people were telling that you will not get 420 MB data because you have not received any sms for this offer from our end while i checked this offer on 121 on my mobile for me... So so annoying.. Please solve my problem
    Aircel customer support has been notified about the posted complaint.
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    my mobile number of aircel [protected]
    Reply
    Dear vinaykushwah24,

    We regret the inconvenience caused, Kindly share the following details so that our team can look into your issue:

    Date of offer message received
    Recharge Date
    Mode of recharge

    Warm Regards,
    Aircel Social Care Team
    Reply
    I checked this offer on 121 on my mobile.mode of recharge is by main account balance and i recharge 15 days back with 42 rs
    and what about my remaining 40 rs they deducted just by telling some hungama service...eagerly waiting for resolution
    Reply
    Hi vinaykushwah24,

    Thanks for sharing the details. Will soon share an update.


    Regards,
    Aircel Social Care Team
    Reply
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      R
      Ravik27
      from Noida, Uttar Pradesh
      Jan 6, 2016
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      Address: 110096
      Website: Aircel

      I have issued a duplicate SIM card yesterday but service is not working yet . Whenever i tries to call getting message that this facility is not available on this number. Trying to call customer care number 198 but after waiting several minutes call got disconnected. Tried to call customer service number 198 more than 20 times. pls fix this issue ASAP.
      Aircel customer support has been notified about the posted complaint.
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      Hi Ravik27,

      Thank you for reaching us at Social Care.

      We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
      We assure you a quick resolution and the best of services at all times.

      Thanks and Regards
      Customer Service Officer | Social CareTeam
      Email us at [protected]@aircel.co.in
      Reply
      my aircel number not working even i cant contact customer care from my number.please help me.my number is [protected]
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        K
        karthikeyang.mba
        from Chennai, Tamil Nadu
        Jan 6, 2016
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        Address: Chennai, Tamil Nadu, 600056

        I am getting over billing for the aircel number [protected]. I want to close my postpaid connection. they did not inform what is the due date, bill generation date and simply they barred my outgoing calls. kindly take action and close my postpaid connection.
        Aircel customer support has been notified about the posted complaint.
        View replies
        Hi karthikeyang.mba,

        Thank you for reaching us at Social Care.

        We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
        We assure you a quick resolution and the best of services at all times.

        Thanks and Regards
        Customer Service Officer | Social CareTeam
        Email us at [protected]@aircel.co.in
        Reply
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          D
          DiwakarEle
          from Thiruvananthapuram, Kerala
          Jan 6, 2016
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          Address: +91
          Website: www.aircel.com

          Illegal deduction of balance 35 Rs for dazzling queens, 15rs for dating tips and 3 Rs for funtv without any information.i have complain many time no action taken by custmer care.custmer care is not recieving my call now.
          Aircel customer support has been notified about the posted complaint.
          View replies
          Hi DiwakarEle,

          Thank you for reaching us at Social Care.

          We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
          We assure you a quick resolution and the best of services at all times.

          Thanks and Regards
          Customer Service Officer | Social CareTeam
          Email us at [protected]@aircel.co.in
          Reply
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            P
            praveen121.120
            from Gurgaon, Haryana
            Jan 6, 2016
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            Address: 121004

            Hello sir my name is parveen my sim number is[protected] & number is [protected] it is third day since my number is not activated every time the concerned person tells about "half an hour m activate ho jayega". Suffering a lot please resolve it concerned person name manoj garg [protected]. Please resolve it at the earliest or shut down your services if you are not able to serve
            Aircel customer support has been notified about the posted complaint.
            View replies
            Hi praveen121.120,

            Thank you for reaching us at Social Care.

            We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
            Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
            We assure you a quick resolution and the best of services at all times.

            Thanks and Regards
            Customer Service Officer | Social CareTeam
            Email us at [protected]@aircel.co.in
            Reply
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              A
              Arul Raj C
              from Mumbai, Maharashtra
              Jan 6, 2016
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              Address: 560023
              Website: epayment.aircel.com/online-recharge

              In Aircel online recharging site: https://epayment.aircel.com/online-recharge/ it is mentioned that Rs.68/- recharge will give user a full talk time of Rs.68/- but i got only Rs. 67/- if 67/- is the talk time, why the advertisement says Rs. 68/-
              Aircel customer support has been notified about the posted complaint.
              View replies
              Dear Arul Raj C,

              We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.

              Thanks and Regards
              Customer Service Officer | Social CareTeam
              Email us at [protected]@aircel.co.in
              Reply
              Hi Arul Raj C,

              We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

              Thanks and Regards
              Customer Service Officer | Social Care Team
              Email us at [protected]@aircel.co.in
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                R
                Rajashekar mylasandra
                from Bengaluru, Karnataka
                Jan 5, 2016
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                My aircel mob no is[protected]. Aircel regularly activating fun tv without my knowledge and already lost hundreds of rupees. when i called aircel customer care about this, they did not respond positively.
                Aircel customer support has been notified about the posted complaint.
                Jan 05, 2016
                Updated by Rajashekar mylasandra                 My mob no is [protected]
                View replies
                Dear Rajashekar mylasandra,

                We regret the inconvenience caused. Kindly share the following details in order to look into your issue:


                Service Activation date:
                Mode of activation (SMS / Call received)
                Amount Deducted (Rs.)
                Date of deduction:
                Any message received upon deduction:

                Warm Regards,
                Aircel Social Care Team
                Reply
                Dear Aircel Social Care Team,

                Thanks for positive response.
                i have been facing the same problem for the last one year or so. for your referrence, the last three messages i got from aircel are attached below.

                message 1 - Thank you for subscribing to Fun TV . You have been charged Rs 15.0 for 3 days and your service will be auto renewed with the same charges.[protected] @ 11:06 AM)

                Message 2 - Dear Subscriber, Fun TV is renewed at 10.0 charged/2 days[protected] @ 11:41AM)

                Message 3 - Dear Subscriber! Fun TV has been deactivated on your mobile.[protected] @ 10:04AM)

                Thanks & regards,
                Rajashekara.R
                Reply
                Dear Rajashekar mylasandra,

                Thanks for sharing details. Will soon share an update.

                Warm Regards,
                Aircel Social Care Team
                Reply
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                  M
                  mythri06
                  from Hyderabad, Telangana
                  Jan 5, 2016
                  Resolved
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                  Resolved

                  Sir I have recharged rate cutter pack Rs.32/-, the amount got debited from my account but the recharged status is still pending . My transaction date is - 06/01/2015 and my recharge reference no is - AP97002698631452021478335. Waiting for response!!!
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Aircel customer support has been notified about the posted complaint.
                  View replies
                  Hi mythri06,

                  Thank you for reaching us at Social Care.

                  We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
                  Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
                  We assure you a quick resolution and the best of services at all times.

                  Thanks and Regards
                  Customer Service Officer | Social CareTeam
                  Email us at [protected]@aircel.co.in
                  Reply
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                    C
                    casillas hembrom
                    from Bindki, Uttar Pradesh
                    Jan 5, 2016
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                    Address: 814165
                    Website: www . aircel .com

                    From 1year your staff (customer care ) we will bring 3G network but since we have no network of 3G network due to which we face difficulty there is no other accept aircel using 2G it takes a long time to load (or) get information from net so please sir as soon as possible set 3G network within our area before oct 2016
                    Aircel customer support has been notified about the posted complaint.
                    View replies
                    no 3G service
                    Reply
                    Hi casillas hembrom,

                    Thank you for reaching us at Social Care.

                    We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
                    We assure you a quick resolution and the best of services at all times.

                    Thanks and Regards
                    Customer Service Officer | Social CareTeam
                    Email us at [protected]@aircel.co.in
                    Reply
                    Hi casillas hembrom,

                    We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

                    Thanks and Regards
                    Customer Service Officer | Social Care Team
                    Email us at [protected]@aircel.co.in
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                      I
                      infotojai
                      from Coimbatore, Tamil Nadu
                      Jan 5, 2016
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                      Dear sir, I have received message of my no. [protected]. "Thanks for subscribing to Limitless Music at Rs.30.0 for 15 days validity. You will be renewed after 15 days. To unsubscribe SMS Stop to 155223." This is your kind information and please do this refund of rs. 30. Regards I. Jaya kumaresan [protected]
                      Aircel customer support has been notified about the posted complaint.
                      View replies
                      Hi infotojai,

                      Thank you for reaching us at Social Care.

                      We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
                      We assure you a quick resolution and the best of services at all times.

                      Thanks and Regards
                      Customer Service Officer | Social CareTeam
                      Email us at [protected]@aircel.co.in
                      Reply
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                        A
                        arvinddas
                        from Pune, Maharashtra
                        Jan 5, 2016
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                        Address: 411033
                        Website: www.aircel.com

                        Hi, I was trying to call to customer care executive. But there is no option while calling to 121. One time it was connected but executive didn't resolve my issue and disconnected my call from their side. Aircel provide very bad service to their customer. ISSUE: My balance automatically deducted in last month in daily basis and remain zero balance. I have informed same to customer care executive and she told me that my total deducted balance will be refund to my account. But my balance is still zero and i am waiting to get my deducted balance. So, I am requesting to refund my deducted balance as soon as possible. If AIRCEL can't do this then strong action should be taken on AIRCEL MOBILE network in MAHARASHTRA region. Mobile No.: [protected] Regards, Arvind Kr. Das
                        Aircel customer support has been notified about the posted complaint.
                        View replies
                        I have informed to customer care 3 times regarding same issue.. But they are not resolving issue regarding my main balance..
                        Reply
                        Dear arvinddas,

                        We regret the inconvenience caused. Kindly share the following details in order to look into your issue:


                        Date & Time of deduction:
                        Amount Deducted:
                        Any message received upon deduction:

                        Warm Regards,
                        Aircel Social Care Team
                        Reply
                        Hi,

                        I can't say exact time & Date. I have shared my mobile no. So using my mobile no. you can find out details from AIRCEL System.
                        But i am sure that it is deducted on December month 2015.

                        Amount deducted approx : 100 Rs

                        Previously my balance was showing more than 100 RS. But after balance check, it was showing 0 balance.
                        It was deducted due to the use of Internet Surfing. But I had already activated INTERNET Plan.
                        Instantly Next day, I have informed to Customer Care Executive. But there were no response regarding my main balance deduction.

                        I am waiting reply of this message...(ASAP)...

                        Regards,
                        Arvind Das
                        Reply
                        Dear arvinddas,

                        Thanks for sharing details. Will soon share an update.

                        Warm Regards,
                        Aircel Social Care Team
                        Reply
                        Why Aircel is not refunding my balance..

                        Customer care executive never seriously resolve customer problem..

                        Very bad service of Aircel..

                        If can't refund then I'll go for porting to other network..
                        Reply
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                          R
                          rajneeshc9
                          Jan 5, 2016
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                          Address: 501218
                          Website: aircel.in

                          I have aircel no [protected]. aircel send me promotional msz. On 31st i recieved msz from DA-AIRCEL about RC37/450 mb/7days validity but after recharge i gain 225 mb/5 days. Second time it also same for RC255. Promo msz shows for RC255/2.2 Gb for 30 days but i gain 1.75gb for 30days after that i was call 198 for lodge a complaint about it but they was not hearing me and disconnected call. I was try many time but everytime they was not give me any positive responce and disconnected call. Pls rectify my problem
                          Aircel customer support has been notified about the posted complaint.
                          View replies
                          Dear rajneeshc9,

                          We regret the inconvenience caused, Kindly share the following details so that our team can look into your issue:


                          Recharge Date
                          Mode of recharge
                          Deduction amount (usage)

                          Warm Regards,
                          Aircel Social Care Team
                          Reply
                          First rc 37 on 31 dec through freecharge app and second rc255on 4 jan and it also freecharge app
                          Reply
                          Hi rajneeshc9,

                          Thanks for sharing the details. Will soon share an update.


                          Warm Regards,
                          Aircel Social Care Team
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                            S
                            Saramom
                            from Bengaluru, Karnataka
                            Jan 5, 2016
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                            Address: 641030

                            Aircel is activating uncessary services and detecting huge money.Very poor customer service.Today moring i was charged 120 rs, no response from the customer care. They said server is down.Need a refund or i am going to change the provider.
                            Aircel customer support has been notified about the posted complaint.
                            View replies
                            Dear Saramom,

                            We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

                            Service Activated:
                            Service Activation date:
                            Mode of activation (SMS / Call received)
                            Amount Deducted (Rs.)
                            Date of deduction:
                            Any message received upon deduction:
                            Service deactivated from CC (Y/N):
                            Notified within 24 hours(Y/N):

                            Warm Regards,
                            Aircel Social Care Team
                            Reply
                            Hi Saramom,

                            We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

                            Thanks and Regards
                            Customer Service Officer | Social Care Team
                            Email us at [protected]@aircel.co.in
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                              V
                              Vagiri Sam prakash
                              from Hyderabad, Telangana
                              Jan 4, 2016
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                              Address: Hyderabad, Andhra Pradesh, 500016

                              My balance is been deduction with out activation of any vas activation. why the hell you are deducting money with out using any of your vas and call i want to know why its happening its not the fist time this is 4th time. Yesterday i recharged my account with 70rs at 10.35pm on 4th jan 2016 at mid night i got ussd message that my account has low balance. i just made a call for 11m 14s. how the hell 70 rupees dissaper from my main balance. They need to answer me.
                              Aircel customer support has been notified about the posted complaint.
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                              Dear Vagiri Sam prakash,

                              We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

                              Aircel No.:
                              Date & Time of deduction:
                              Amount Deducted:
                              Any message received upon deduction:

                              Warm Regards,
                              Aircel Social Care Team
                              Reply
                              Hi Vagiri Sam prakash,

                              We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

                              Thanks and Regards
                              Customer Service Officer | Social Care Team
                              Email us at [protected]@aircel.co.in
                              Reply
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                                S
                                savin7
                                Jan 4, 2016
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                                Address: 600053

                                I am a customer of Aircel pre-paid and mobile no is [protected] using for last 10 years but the sim card not working now (sim card registration failed) Please activated the same sim no as early as possible. thanking you Nivas Prabhu [protected] Alternate number - +[protected]
                                Aircel customer support has been notified about the posted complaint.
                                Jan 04, 2016
                                Updated by savin7                                 More over I have used my mobile within 30 days more than once, so it cannot be said I haven't used my number for more than 90 days...!! Hence please take necessary action and reactivate my number [protected]. I am long served customer of Aircel, hope they dont disappoint me...!! My advance thanks to concerned people for their understanding...
                                View replies
                                Hi savin7,

                                Thank you for reaching us at Social Care.

                                We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
                                Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
                                We assure you a quick resolution and the best of services at all times.

                                Thanks and Regards
                                Customer Service Officer | Social CareTeam
                                Email us at [protected]@aircel.co.in
                                Reply
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                                  R
                                  Rahulnikki
                                  from Delhi, Delhi
                                  Jan 4, 2016
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                                  Address: New Delhi, Delhi, 110065

                                  My mobile number is [protected] and i facing some problems of call drop issue..i've compaint on aircel customer care many time but they are solving mr problem..my problem is my network is not working properly and because of this i facing call drop problems..my call automatically cut and my network going blank plz i request u to solve my problem plz..its my humble request..i hope u'll solve my problem..thank you
                                  Aircel customer support has been notified about the posted complaint.
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                                  Dear Rahulnikki,

                                  We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:


                                  Signal Bars:
                                  Alternate No.:
                                  Specific location/everywhere (address required for specific location):
                                  Indoor / Outdoor/ Basement/ Any particular time interval or through the day
                                  Duration since facing issue:

                                  Warm Regards,
                                  Aircel Social Care Team
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                                    A
                                    amit.2003
                                    from dhanbad, Jharkhand
                                    Jan 4, 2016
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                                    Address: Dhanbad, Jharkhand, 828111

                                    Hey my mobile no is [protected] and 65 rupess is deducted from my balance as on dated 03.01.2016.i dont know any service is activated or not on my number, if any have stop rapidly because i am totally pissed off from aircel company..., i am call to Custmer care But He is not Response me, & tell me more many Times your Data is no Updated
                                    Aircel customer support has been notified about the posted complaint.
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                                    Dear Amit Kumar Raut,

                                    We regret the inconvenience caused. Kindly share the following details in order to look into your issue:


                                    Date & Time of deduction:
                                    Amount Deducted:
                                    Any message received upon deduction:

                                    Warm Regards,
                                    Aircel Social Care Team
                                    Reply
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                                      R
                                      rkarthika
                                      from Bengaluru, Karnataka
                                      Jan 4, 2016
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                                      Address: 641006

                                      Hi Team, I am using Aircel for the past 8 years and the tariff charged was Aircel to Aircel -30 paise/min and Aircel to other mobile - 50 paise/min. Nowadays I have been charged with 2 paise/sec for all calls. Aircel didn't inform me about this tariff change.Hence I have decided to migrate to some other network through Mobile Number Portability.
                                      Aircel customer support has been notified about the posted complaint.
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                                      Hi rkarthika,

                                      We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.

                                      Thanks and Regards
                                      Customer Service Officer | Social CareTeam
                                      Email us at [protected]@aircel.co.in
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                                      Hi rkarthika,

                                      We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

                                      Thanks and Regards
                                      Customer Service Officer | Social Care Team
                                      Email us at [protected]@aircel.co.in
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                                        rsk.samin
                                        Jan 4, 2016
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                                        Address: 721602
                                        Website: www.aircel.com

                                        Dear Members, I Samin Reyaj an Aircel user no. [protected] become a looser person to the Aircel. On[protected] at 22:34 PM suddenly I have received a notification that "Dear Subscriber, you have been charged Rs. 72.0 for 21 days subscription of pocket store..." What is this? Is it a funny story or what ? With out my consent You guys deducted Rs. 72.0 from my Aircel account main balance. Its look like you guys are the marionette (controlled from above using wires) and we are dolls. However, I want my money back as early as possible and requested to STOP this type of fraudulent activity immediately.
                                        Aircel customer support has been notified about the posted complaint.
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                                        Hi rsk.samin,

                                        Thank you for reaching us at Social Care.

                                        We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
                                        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
                                        We assure you a quick resolution and the best of services at all times.

                                        Thanks and Regards
                                        Customer Service Officer | Social CareTeam
                                        Email us at [protected]@aircel.co.in
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