Aircel Complaints & Reviews

Mera naam : md fujail ashraf hai mera address: kathalbari north darbhanga pincode 846004 hai.
Sir mere es number ([protected]) pe incoming and outgoing seva kisi ne band karwa diya hai customer care ko call karke.
Maine customer care se baat ki to wo bole ki tumhara number kisi ne band karwa diya hai call karke tab mai customer care se baat kiya to wo bole ki tumhara number mai 3 hour me chalu kardenge magar customer care ne mujhse jhut bola ki tumhara seva chalu kardenga magar seva chalu nahi hua aaj 1 week hoga magar mera seva abhi tk chalu nahi hua. Sir m aapse nivn karta hun ki mera number ka seva chalu karw de mai aapka bahut aabhari rahunga.

I recharged my no. [protected] at 12:34 PM on 24-July'15 with Rs.109 for which I also received a message stating "207:Txn No. DLR[protected] to recharge MRP 109 is successful". This recharge gives Promo Talktime of Rs.109 + 109 MG 2G Data + 109 Aircel to Aircel minutes but even after receiving this message no benefit was credited to my no. I called customer care at 12:37 PM, they said wait for 5 minutes your benefit will be transferred then I called at 1:08 PM then they requested me to call after 1 hour but since then all customer care executive are busy and I am unable to check the status of my recharge. Please look into the issue.

I'm using 'Aircel India' mobile number [protected] (UP East) and DND is activated on my number, but unnecessary amount are debited (Rs. 37) three times in the month June & July. When I tried to complain every time they did not file complain & the response of company was not proper. Today it happen again but customer support executive told to call after 2 hours. I'm very frustrated by this, so please take appropriate action.

-- M. P. Singh
Lucknow

I am getting this flash message min 10 to 20 times in a minute. Once I replied with 9 n Rs.3 are deducted from my number. But those messages are not yet stopped. Being frustrated. Customer care are not responding. They aaid they will take care n not yet my problem is solved. What am I supposed to do? ?? Please help me I am very much frustrated

On 23/7/2015 Aircel subscribed me to a data pack service of Rs 155 which was deducted from my main balance talk time without my authorisation or subscription to the service. My phone number [protected]. This is a very serious matter, please look into it as this company seems to do such things on regular basis.

my name is Rajeshkumar
i recently recharaged mobile with Rs.103
although it is showing transaction is successful but did't get any confirmation message or balance in mobile.
Please Check and resolve as soon as possible.
this is the detail of my transaction.
BillDesk Transaction ID : INB/[protected]/AIRCEL MOBILE (BILL DES/ Date & Time : 24th July 2015
Mobile Number: : [protected]
Amount (Rs) : 103

Sir Mera Mobile number [protected] hai mai aircel company ka Customer hu. Pichle 2 mahino se mai aircel ki koi bhi service nahi le raha hu phir bhi company ki taraf se msg aata hai ki aapne ye service li hai aur aapke etne paise kate ja rahe hai Customer care me call karne per number busy hota hai Aisa mere sath 2 bar hua hai aur complaint karne per karne per mere paise return bhi hue hai per aisa kyu jab mai koi extra service nahi le raha hu to paise kyu kate jate hai Kya aircel company ke etne bure din aaye hai ki Customer ko gumrah karke unke paise kate ja rahe hai Pls help me

I Purchased an Aircel SIM (Mobile.No: [protected]) (SIM.No:[protected]) by paying Rs.60/- from V M Mobiles, Vadakkencherry, Palakkad- 678683, on Friday, 26th June 2015. I have also submitted my address proof and a photo on the same day Itself.As the sim has not activated even after 3 working Days, I contacted the shop and the Aircel Distributor Mr. Ajmal ([protected]).But he always assure me that the sim will be activated on the next day evening. But the Deadlines are changing in each days. when i call at customer service center, they say they didn't get updated on my address proof. That is the reason as my aircel number is not activated. When i contact the SIM dealer(V M Mobiles) he said he submitt my id proof and photos. Now (23rd July 2015) Its after around 1 MONTH h my AIRCEL SIM is not yet activated. Even It doesn't show the Airtel Signal Range on home screen! though my place has AIrcel signal Strength!

Aircel has deducted a talktime balance of Rs. 147 from my mobile phone account. My mobile no. is [protected]. The customer support is executive is telling from last 3 days that there is a problem in their system so they cannot check my account. Also they are telling me to do whatever I want to do but he wont help me. I want to sue the company for the inconvenience caused to me. Please help.

I've been provided free 2g data till 12th July 2015 and on the same day they've got all my money rupees 200 in main account. Contacted customer care which is worse. All the representatives are such a dumb asses don't even know how to respond to customers. These kind of crappy companies has to be closed by taking proper action against them. Hope someone somewhere will take necessary action regarding this. I have all the proofs to show. Aircel is one stupid stealing company. Gonna change my number to a different network. I suggest you not to join this cheap network. Get the off Aircel.

Warm Regards, Mithun Deasi Go Green ! Switch to e-statement [protected] Forwarded message[protected] From: Mithun Deyashi Date: 23 July 2015 at 16:36 Subject: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: appellate.[protected]@aircel.co.in Cc: ​ddgpg-dot, [protected]@gov.in, Trai, AssistantDirector Grievance Cell, care.[protected]@aircel.co.in, "Kolkata - Nodal (E)", Aircel Appellate Kol Dear Appellate Delhi, ​​​​​Resolution is awaited since 1st June 2015.​ No one responded, apart from auto mail acknowledgement. For details please check the trail mail. Warm Regards, Mithun Deasi ​+[protected]​ Go Green ! Switch to e-statement On 23 July 2015 at 14:30, Mithun Deyashi wrote: ​Dear Delhi Care, ​​​​​Resolution is awaited since 1st June 2015. And as par your acknowledgement ​3​ day has been past, no one respond me. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ​ From: Delhi - Care (E) Date: 20 July 2015 at 12:12 Subject: Ack: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use. ​ On 20 July 2015 at 12:08, Mithun Deyashi wrote: ​​Dear Delhi Care, ​​​Resolution is awaited since 1st June 2015. And as par your acknowledgement 5 day has been past, no one respond me. Non attending of this acknowledged complain has been proved that you people are working with forgery organisation. Warm Regards, Mithun Deasi ​+[protected]​ Go Green ! Switch to e-statement ​ From: Delhi - Care (E) Date: 15 July 2015 at 15:20 Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. ​ On 15 July 2015 at 14:52, Mithun Deyashi wrote: ​Dear Delhi Care, ​​​Resolution is awaited since 1st June 2015. Warm Regards, Mithun Deasi ​+[protected]​ Go Green ! Switch to e-statement ​​ From: Delhi - Care (E) Date: 11 July 2015 at 12:33 Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use. ​ [protected] Forwarded message[protected] From: Mithun Deyashi Date: 11 July 2015 at 12:18 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: care.[protected]@aircel.co.in Cc: ​​ddgpg-dot, [protected]@gov.in, Trai, AssistantDirector Grievance Cell ​​​Dear Delhi Care, ​Resolution is awaited since 1st June 2015. ​ Warm Regards, Mithun Deasi ​+[protected]​ Go Green ! Switch to e-statement [protected] Forwarded message[protected] From: ddgpg-dot Date: 6 July 2015 at 12:38 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: care.[protected]@aircel.co.in Cc: [protected]@gmail.com [protected] Forwarded message[protected] From: MCIT Office To: DDG PG Cc: Date: Mon, 06 Jul 2015 12:04:05 +0530 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) -------- Original Message -------- From: Mithun Deyashi Date: Jul 6, 2015 10:42:32 AM Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: care.[protected]@aircel.co.in Cc: ​​​ddgpg-dot, [protected]@gov.in, Trai, AssistantDirector Grievance Cell ​​Dear Delhi Care, ​Resolution is awaited since 1st June 2015. ​ As per your trail Acknowledgement, was not attended also. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ​​From: Delhi - Care (E) Date: 2 July 2015 at 14:13 Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com ​ [protected] Forwarded message[protected] From: Mithun Deyashi Date: 2 July 2015 at 14:00 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: care.[protected]@aircel.co.in Cc:​​ ​ddgpg-dot, [protected]@gov.in, Trai, AssistantDirector Grievance Cell ​Dear Delhi Care, ​​Resolution is awaited since 1st June 2015. ​ ​​​​​​As I told you from the day first, ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement​ [protected] Forwarded message[protected] From: Delhi - Care (E) Date: 30 June 2015 at 15:34 Subject: Ack: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website:www.aircel.com ​ [protected] Forwarded message[protected] From: Mithun Deyashi Date: 30 June 2015 at 15:04 Subject: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: care.[protected]@aircel.co.in Cc: ​​ddgpg-dot, [protected]@gov.in ​​Dear Delhi Care, Resolution is awaited since 1st June 2015. ​ ​​​​​​As I told you from the day first, ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 30 June 2015 at 14:17, ddgpg-dot wrote: [protected] Forwarded message[protected] From: MCIT Office To: DDG PG Cc: Date: Mon, 29 Jun 2015 23:23:02 +0530 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) -------- Original Message -------- From: Mithun Deyashi Date: Jun 29, 2015 1:43:26 PM Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: care.[protected]@aircel.co.in Cc: [protected]@gov.in, ddgpg-dot, Trai, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol, Aircel Appellate Kol, Aircel Care WB, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail Dear Aircel Care Delhi, Yet not resolved the issue, pending ​since 1st June 2015. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement [protected] Forwarded message[protected] From: ddgpg-dot Date: 26 June 2015 at 14:39 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: care.[protected]@aircel.co.in Cc: [protected]@gmail.com [protected] Forwarded message[protected] From: Mithun Deyashi To: Aircel Appellate Kol, care.[protected]@aircel.co.in Cc: [protected]@gov.in, ddgpg-dot, Trai, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol, Aircel Care WB, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail Date: Fri, 26 Jun 2015 14:34:14 +0530 Subject: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) Dear Team, ​​​I am awaiting for resolution ​​since 1st June 2015. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ​​[protected] Forwarded message[protected] From: Kolkata - Appellate (E) Date: 23 June 2015 at 12:13 Subject: Ack: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com ​Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. ​​Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. ​ On 23 June 2015 at 12:09, Mithun Deyashi wrote: ​Dear Aircel Appellate Kolkata (E), ​As per your below mention acknowledgement trail mail, ​ "Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel.​" ​​​​​I am awaiting for your resolution. ​ ​​​​​​As I told you from the day first, ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ​​ From: Kolkata - Appellate (E) Date: 19 June 2015 at 15:15 Subject: Ack: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com ​​Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. ​​Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. ​ On 19 June 2015 at 14:57, Mithun Deyashi wrote: ​​Dear Aircel Appellate Kolkata (E), ​Please check the trail mail, my 1st mail date which was sent on 1st June 2015, and today is 19th June 2015. And today again you are asking for another more day !! You and your team can do Forgery like Balance Deduction, VAS activation forcefully without any request etc but after doing this you and your team can't resolve it as usual you are not responsible for the same. Because this is doing your Company. Which was found at the time of tel- communication with your Customer Care. ​If you can't resolve this issue please assign it to another respected person and you please quietly Quit your job​ as you are not Capable for this post. ​​​​​​As I told you from the day first, ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same as per your Acknowledgement. Please also mark the date of closer at the time of Mail Acknowledgement, I need it. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 19 June 2015 at 11:49, ddgpg-dot wrote: [protected] Forwarded message[protected] From: MCIT Office To: DDG PG Cc: Date: Fri, 19 Jun 2015 11:47:07 +0530 Subject: Fwd: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) ​​[protected] Forwarded message[protected] From: Kolkata - Appellate (E) Date: 19 June 2015 at 11:31 Subject: Ack: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use. ​ -------- Original Message -------- From: Mithun Deyashi Date: Jun 19, 2015 11:44:46 AM Subject: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: Aircel Appellate Kol Cc: care.[protected]@aircel.co.in, [protected]@gov.in, ddgpg-dot, Trai, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol, Aircel Care WB, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail Dear Kolkata Appellate (E), ​​As I told you ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 please arrange the same as per your Acknowledgement, so, please let me know the status of the same. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 17 June 2015 at 18:50, Mithun Deyashi wrote: Dear Sir, Please look into this matter, I beg your consideration. This company is doing this type of deduction in real life. Unnecessary balance deduction, auto VAS activation, Call Drop etc. When we ask for any type of complain patent answer will be that "our server is down, please contact with us after 11 pm or after 4 hr" and if you called them after 4 hours then reply will be "till now our server is down please contact with us after 2/4 or tomorrow. Please sir look into this matter. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 17 June 2015 at 16:58, ddgpg-dot wrote: [protected] Forwarded message[protected] From: MCIT Office To: DDG PG Cc: Date: Wed, 17 Jun 2015 16:00:35 +0530 Subject: Fwd: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) -------- Original Message -------- From: Mithun Deyashi Date: Jun 17, 2015 3:56:28 PM Subject: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: "Kolkata - Appellate (E)" Cc: ddgpg-dot, Trai, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol, Aircel Care WB, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail, care.[protected]@aircel.co.in Dear Kolkata Appellate (E), Who told you that I satisfied by our today's telephonic discussion !! I am not satisfied with your conversation. How could you force me to close this issue. Because you deducted my balance forcefully, illogically. I understood your ​forgery and notify the same to you and brought it in front. I know a huge number of Aircel user those who had already faced this issue and they have already left Aircel. Only for this type of your Forgery. I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 please arrange the same as per your Acknowledgement then we will really satisfy with Aircel. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 17 June 2015 at 14:35, Kolkata - Appellate (E) wrote: Dear Mr. Deasi, Greetings of the day This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected]. ​​Based on telephonic conversation held on[protected] the matter related to balance deduction against the above mentioned Aircel number has been shared with you. We have informed you that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015 at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack. We hope that the matter has been resolved to your utmost satisfaction. It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage. For any further assistance, please feel free to contact our Customer Care representatives at: 121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile Or Visit your nearest Aircel Store (To get address SMS “STORE”Pin Code to 121 toll free) Or Visit our official website www.aircel.com We are now pleased to assist you with the following Toll Free Self Help options: SMS HELP to 121 for Your Account related info SMS BAL to 121 for Balance (Prepaid) SMS BILL to 121 for latest billed amount (Postpaid) SMS UNB to 121 for unbilled usage amount(Postpaid) SMS BINFO to 121 for Bill summary (Postpaid) SMS MY VAS to 121 for Active Vas High Speed Data Balance check - *122*011# (Prepaid) Limited Data Balance check for Prepaid -*400# Call 155223 for Active Vas & VAS deactivation Call 1288 for Latest Product info Call [protected] from Non Aircel number Or e-Mail us at: appellate.[protected]@aircel.co.in Assuring you the best of our services at all times. Regards, Aircel Appellate Authority Dishnet Wireless Ltd. Kolkata [protected] Original Message[protected] From: [protected]@gmail.com Received: 6/15/2015 2:22 PM To: Delhi - Care (E) Cc: [protected]@trai.gov.in; [protected]@gov.in; [protected]@nic.in; [protected]@zeemedia.esselgroup.com; [protected]@aajtak.com; [protected]@abpnews.in; [protected]@timesnow.tv; [protected]@abpnews.in; Kolkata - Appellate (E); Kolkata - Care (E); [protected]@indiatvnews.com; [protected]@gov.in; [protected]@nic.in; [protected]@gmail.com; nirbhik.[protected]@etv.co.in; RoWB - Care (E); [protected]@nic.in; usadmn.[protected]@nic.in; vivek.[protected]@timesgroup.com Subject: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) Dear Team, Since 5th June I am getting only auto reply acknowledged mail from your Customer Care Desk nothing else. After acknowledged the same why your team can't resolve my issue. As ​ I have more than 3mb data balance, before deducting the balance from my main account, but within 1 minute how could you deduct Rs. 31.20 from my main account balance !!! Is it not a ​​forgery ? As you acknowledged my issue, please arrange for revert back my balance as early as possible. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement [protected] Forwarded message[protected] From: Auto Ack: Aircel Date: 15 June 2015 at 13:34 Subject: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5) To: [protected]@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next two working days. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use. ​ ​ [protected] Forwarded message[protected] From: Mithun Deyashi Date: 15 June 2015 at 13:33 Subject: Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available To: care.[protected]@aircel.co.in Cc: ddgpg-dot, Trai, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol, Aircel Care WB, Aircel Appellate Kol, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail Dear Team, ​ ​ ​ Today is 15th June 2015, we are waiting for your replay since 5th June 2015.​​ ​ Please mark the matter closing assured date, it will be better for me. ​ ​ Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 11 June 2015 at 14:34, Mithun Deyashi wrote: Dear Team, ​​ ​ ​ Today is 11th June 2015, we are waiting for your replay since 5th June 2015.​​ ​ Please mark the matter closing assured date, it will be better for me. ​ ​ Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 10 June 2015 at 16:54, ddgpg-dot wrote: [protected] Forwarded message[protected] From: Mr Rakesh Garg To: ddgpg-dot Cc: Date: Wed, 10 Jun 2015 15:52:34 +0530 Subject: Fwd: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available [protected] Forwarded message[protected] From: Mithun Deyashi To: care.[protected]@aircel.co.in Cc: ddgpg-dot, Trai, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol, Aircel Care WB, Aircel Appellate Kol Date: Wed, 10 Jun 2015 14:48:12 +0530 Subject: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available Dear Team, ​ ​​ Today is 10th June 2015, we are waiting for your replay since 5th June 2015.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 9 June 2015 at 16:16, ddgpg-dot wrote: [protected] Forwarded message[protected] From: Mithun Deyashi To: care.[protected]@aircel.co.in Cc: ddgpg-dot, Trai, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol, Aircel Care WB, Aircel Appellate Kol Date: Tue, 09 Jun 2015 15:51:32 +0530 Subject: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available Dear Team, ​​ Today is 9th June 2015, we are waiting for your replay since 5th June 2015.​ ​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 5 June 2015 at 16:45, ddgpg-dot wrote: [protected] Forwarded message[protected] From: Mr Rakesh Garg To: ddgpg-dot Cc: Date: Fri, 05 Jun 2015 16:28:29 +0530 Subject: Fwd: Re: Fwd: Re: Amount Deducted where Net Balance was Available [protected] Forwarded message[protected] From: Mithun Deyashi To: "Kolkata - Appellate (E)" Cc: Trai, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol, Aircel Care WB Date: Fri, 05 Jun 2015 15:53:29 +0530 Subject: Re: Fwd: Re: Amount Deducted where Net Balance was Available Dear Team, Thanks for your effort. ​​ Please mark the matter closing assured date, it will be better for me. ​ ​ Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 5 June 2015 at 08:45, Kolkata - Appellate (E) wrote: Dear Mr. Deasi, Greetings of the day! This has reference to your e-mail dated[protected] regarding data usage details for your Aircel number [protected]. We would like to inform you that the matter related to data usage details has been escalated to the concerned team for necessary action and we shall update you soon on the developments. While sincerely regretting the inconvenience caused to you we assure you that as our valued customer the matter has been registered with us and the reference number for the same is 1-[protected]. We value your relationship with us and would request you to co-operate with us till the time the matter gets resolved. It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage. For any further assistance, please feel free to contact our Customer Care representatives at: 121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile Or Visit your nearest Aircel Store (To get address SMS “STORE”Pin Code to 121 toll free) Or Visit our official website www.aircel.com We are now pleased to assist you with the following Toll Free Self Help options: SMS HELP to 121 for Your Account related info SMS BAL to 121 for Balance (Prepaid) SMS BILL to 121 for latest billed amount (Postpaid) SMS UNB to 121 for unbilled usage amount(Postpaid) SMS BINFO to 121 for Bill summary (Postpaid) SMS MY VAS to 121 for Active Vas High Speed Data Balance check - *122*011# (Prepaid) Limited Data Balance check for Prepaid -*400# Call 155223 for Active Vas & VAS deactivation Call 1288 for Latest Product info Call [protected] from Non Aircel number or e-Mail us at: appellate.[protected]@aircel.co.in Assuring you the best of our services at all times. Regards, Aircel Appellate Authority Dishnet Wireless Ltd. Kolkata [protected] Original Message[protected] From: [protected]@gmail.com Received: 6/4/2015 5:03 PM To: Kolkata - Appellate (E) Cc: [protected]@trai.gov.in; [protected]@gov.in; Kolkata - Care (E); [protected]@gov.in; [protected]@nic.in; RoWB - Care (E); [protected]@nic.in; usadmn.[protected]@nic.in Subject: Fwd: Re: Amount Deducted where Net Balance was Available Dear Team, • Last recharge: Last was on 02/06/2015 for Rs. 60/-, on 31/05/2015 for Rs.35/-, on 25/05/2015 for Re.1/-, 21/05/2015 for Rs.110/- • Current balance: Rs. 45/- (Approx.) • Name of customer: Papia • Email ID : [protected]@gmail.com • Usage details from (..) To (..) : For this I can provide only date i.e. recharged on 29th May 2015, and on 30th May 2015 Rs 31.20 had been deducted ​​ For any queries can contact with this Aircel number [protected]. ​ ​​ Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement [protected] Forwarded message[protected] From: Kolkata - Appellate (E) < ​​ appellate.[protected]@aircel.co.in> Date: 4 June 2015 at 12:35 Subject: RE: Re: Amount Deducted where Net Balance was Available To: [protected]@gmail.com Dear Mr. Deasi, Greetings of the day This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected]. We have informed in our previous communication that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015 at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack. We regret to inform you that, we are unable to process waiver/reversal for the deducted amount as the charges levied to your account are found to be correct. Aside to this, we would request you to provide us the below mentioned details for internet usage details. • Last recharge: • Current balance: • Name of customer: • Email ID : • Usage details from (..) To (..) : It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage. For any further assistance, please feel free to contact our Customer Care representatives at: 121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile Or Visit your nearest Aircel Store (To get address SMS “STORE”Pin Code to 121 toll free) Or Visit our official website www.aircel.com We are now pleased to assist you with the following Toll Free Self Help options: SMS HELP to 121 for Your Account related info SMS BAL to 121 for Balance (Prepaid) SMS BILL to 121 for latest billed amount (Postpaid) SMS UNB to 121 for unbilled usage amount (Postpaid) SMS BINFO to 121 for Bill summary (Postpaid) SMS MY VAS to 121 for Active Vas High Speed Data Balance check - *122*011# (Prepaid) Limited Data Balance check for Prepaid -*400# Call 155223 for Active Vas & VAS deactivation Call 1288 for Latest Product info Call [protected] from Non Aircel number or e-Mail us at: appellate.[protected]@aircel.co.in Assuring you the best of our services at all times. Regards, Aircel Appellate Authority Dishnet Wireless Ltd. Kolkata [protected] Original Message[protected] From: [protected]@gmail.com Received: 6/3/2015 11:45 AM To: Kolkata - Appellate (E) Cc: ​​ [protected]@trai.gov.in; [protected]@gov.in; Kolkata - Care (E); [protected]@gov.in; [protected]@nic.in; RoWB - Care (E); [protected]@nic.in; usadmn.[protected]@nic.in Subject: Re: Amount Deducted where Net Balance was Available ​Dear Team, ​​ I have more than 3mb data before deducting the balance. ​​ Within 1 minute by which rate, you have deducted Rs. 31.20 my mail account balance please let me know. We are the Customers, will be very thankful to you. This ​​is a forgery. Because If it will be Rs. 5/- to Rs. 10/- then I can accepted, but within 1 minute when my browser page was not opened I have already closed the browser. Also please let me know your rate of charge post use of 25mb data. Because ​​ within 1 minute how could you charge Rs. 31.20 !!! Is it not a forgery ? ​Note : Now we have MNP service. If you will deduct ​this type of fake charges I should discontinue your service and should select another service provider along with the same number very soon. Because we should discontinue this type of forgery company. Thanks for valuable reply. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 2 June 2015 at 15:21, Kolkata - Appellate (E) wrote: Dear Mr. Deasi, Greetings of the day This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected]. Based on system validation we have found that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015 at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack. ... [Message clipped]

Good Evening Sir, I made 2 recharge on Different-Different mobile no.[protected] and [protected] with 109 Rs for both mobile no. According to Aircle Offer Under Recharge 109 Rs Customer can get 3 in 1 benefits like 1) Aircel to Aircle 109 mins 2) 109 MB Data 3) 109 Rs talk-time with 30 Days validity. When I was recharge[protected] and [protected] with 109 Rs. for both. but Still i'm not got my benefit. kindly help me... I paid 218 Rs but Aircle Delhi was not provide me recharge benefits Thanks & Regards Deep Singh [protected]

Dear sir, I have lost my sim few days ago. Kindly block my aircel sim on most priority basis. My sim card no is [protected], kindly deactivate my aircel mobile number.please give me a conformation to shortly my e-mail id is [protected]@gmail.com My alternate no is [protected]. Thanks & regard Sikandar E Azam Qureshi.

मेरे account से हमेसा balance कटता रहता है पिछले महीने में 40 रुपया कटा और आज फिर 25 रुपया काट लिया गया है ऐसे में हमे balance नहीं रखना पड़ेगा बार बार आप बैलेंस काट लेते है

sir mene online recharge 20/07/2015 ko 05:35pm ko 69 ka recharge kiya tha, sir muje balance to mil gaya lekin 69 minuts nahi mile. maine customer care ko bhi call karne ki koshis ki lekin mera number hi nahi laga. please sir requste hai ki sir meri samasya solve ho jani chahiye. ok

Dear sir, I am a customer of aircel and on may 21st 2015 i had recharged with an amount of 800 and on that month, without my activation started the aircel service in my no.[protected]..and deducted the amount of 75 from my mobile after this deduction i spoke to custmer service they were telling that the deduction is due to the activation from your side and didnt put the deducted amount...after some days again the same service got activated and deducted the same amount i tried several times to call between 8am to 12am but was always saying all routs are busy...i tried several days and after that i left that... After that on june 22nd i recharged with amount 500 on the same month they started deduction from my balance...they deducted on june29, july 7, 9, 10 two times(aircel service)+another (pleasent babes 75rs), 11th, & 12th (aircell service) at last they deducted and made my balance 0 .. I tried several times and spoke to custmer care on saturday11th of july and tell the matter the executive promised me and said that within 48hrs they will refund the deducted amount back to your mobile..reference no. is 1-[protected].but what happend was the vary next day they again deducted amount of 75 through the aircel service pack... So around total 600rs deduction totaly they have done in this month without my activation and on previous month it was 150 ...i lost around 750... The thing is that every time while i was recharging with a higher amount the soon started deduction...so from this i think all these things are doing with their knowledge.. Only thing i want to know is whether i will get the deducted amount because the amount is very big for me...still activation msgs are comming in my no. pls stop this. I recharged for an amount 10 that also deducted by activating services like Glam diva pack.. Hope will soon refund my deducted amount to MY no.[protected] And if not ready to refund then i will have no more option just quit from aircel and go for some good service through portabillity.. Thank You LEO PAUL.T

I have purchase new sim card of Aircel with rs.175, they give me bal of 60 rs., but out of it, they deducted 30 rs. from my balance without my knowledge.I continuously trying to contact them on 198 and 121 no. but since last fast days they are busy.

Recharge on[protected] Rs matter and did not balance yet I have often spoken to customer care even if no response was not clear what discripstation your service is written in the Recharge, who offer 109 Rs.
You provide 109 mb data, Aircel- Aircel local 109 minutes and 109 Rs Balance
that service you provided but u could not do this
you not send my balance 109 Rs
On my mobile
on this number [protected]

My number is [protected]. I didn't request for any services but I received an SMS mentioning that 'FUN TV service has been activated on your mobile' and Rs. 35 had been deducted from main balance. When I called 155223 to unsubscribe the service I had been informed that there are no VAS on my mobile. I want you to look into the matter and refund my Rs. 35 as soon as possible.

On 20/07/15 there was an unexpected deduction of Rs 80(approx) from my phone balance ( mobile no: [protected]) & it became Rs 0.00. Then on the same day I recharged my account with Rs 100. On 22nd morning it was about Rs 90. All on a sudden in the evening it became Rs 0.0, although no VAS or any internet usage or call was made. Repeated non cooperation from the customer care compelled me to complain. DR.DIPANKAR SAHA [protected]