| Address: Ghaziabad, Uttar Pradesh |
Finally I am decided to do PORT from Aircel to Vodafone (first time from Aircel to Idea) and now again you are creating issues with very stupid things. According to Aircel, my June bill is Rs. 932 which is again excess because according to my plan there is no charge of caller tune but again you charged Rs 17. But I did not say anything and I paid Rs. 1200 on 30th June 2015 and started process with Vodafone. On 3rd July 2015, received SMS from Aircel/Vodafone that my PORT request has been rejected because of Bill Payment Due then I called to your CCE, they said Sorry & now I can go with PORT and my excess is Rs. 268 and reason was, My Paid was not credited till 3rd July 2015, "What A Quick Network and Service." Now on 6th July 2015, again I received a SMS from Vodafone that my PORT request has been rejected from AIRCEL side. Then, I called to Aircel CCE, you know what he said that My PORT Request has been rejected because of address proof, means according to him I have to submit same document to Vodafone like what I submitted to Aircel, eg.- if I submitted DL then I have to Submit DL only. What the CRAP, I mean If I have Adhar Card, Passport, Voter ID so what. This is my wish that on the time of submission which document I have may be Adhar or Voter ID or DL or Passport. Now, Yesteday (7/7/2015) I visited on RDC, Ghaziabad Aircel Store where I met with Aircel person who shocked with Aircel Drama and speechless, lastly he said that my outstanding bill is around Rs 40 then immediately I paid Rs 100 which was immediately credited in my Account. Now, my question to Aircel, What do you want form me and why are doing such silly things with me. I do not want to continue with you because I am totally fed up with Aircel Name, please accept my PORT request asap.
Porting Code- DD437941
Mobile no- [protected]
Aircel customer support has been notified about the posted complaint.
We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.
Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in