Aircel Complaints & Reviews

Hello Sir, Today I recharged a 3G pack for my mobile number using Paytm. But during recharge I entered wrong mobile number and number which I recharged was not even existing now. So please give me a solution to get back the money or change that transaction to my original number. Transaction Done in "[protected]" Correct Number is "[protected]". Thanks.

THE MENTIONED BELOW IS THE COMUNICATION BETWEEN ME AND AIRCEL SINCE 31/12/2014. Aircel has hired in their appellate / nodal dept. who try to be over smart. According to them they are always right and customer is always wrong. I reminded them on 28/02/2015 about the complaint raised on 31/12/2014 that has not been completely addressed. On 28/02/2015 around 1pm I received a call from [protected] by their rep named Ravikant who mentioned about compensation and the revert I received by the appellate on 28/02/2015 completely contradicts. I would request this FORUM to help me to get this resolved. ________________________________________________________________________________...⇄ aircelsocialmedia To me Feb 28 at 6:47 PM Dear Farhan Qazi, Kindly bear us with some more time as we'll be arranging a satisfying call back soon. Regards Aircel social care team _____________________ ________________________________________ From: Farhan Qazi [[protected]@yahoo.com] Sent: 28 February 2015 15:24 To: Appellate mumbai Subject: Fw: Aircel number[protected]. Hi, Please revert with valid facts. Thanks for being so unorganized. "Lets take this legally now" Awaiting your revert for below mentioned concern. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 28, 2015 3:09 PM, Farhan Qazi <[protected]@yahoo.com> wrote: Hi, Again you fooling & cheating, I dispute the complete chages of Rs./-300 and exceed of data in the month of Dec noway I could exceed 1Gb. Ravikant first offered me the waiver of Rs./-300 + Rs/-39 for the same inconvviency. The he was very defensive said he would justify it by getting me the details then he hung up. If thats the case why was this not stated in the mail sent by you on January 2, 2015. Prove those charges and send me the details for which I am asking since 31/12/2015. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 28, 2015 2:46 PM, Mumbai - Appellate(E) <appellate.[protected]@aircel.co.in> wrote: Dear Customer. Thank you for writing to Aircel. This is in reference to your e-mail dated 28th Feb 2015. As per your conversation with our executive Mr. Ravikant, we would like to update you that the PORT IN benefits had been added on your Aircel account[protected] which is effective from 16th Dec 2014. Further, we would like to update you that the talk time benefits which has been offered (Rs 40 + Rs 20 + Rs 20 + Rs 40) on your Aircel account will get credited on monthly basis with minimum recharge of Rs 50/- or above even we would like to update you that the 2G data benefits (1GB + 1GB + 1GB) is active on your Aircel account which is valid for 3 months (1GB every month on minimum recharge of Rs 50/- or above). However, as per your charges dispute of Rs 300/- we would like to update you that the charges has been rightly levied on your above mentioned Aircel number as per data usage done @10p/10kb post consumption of 1GB free data in the month of Dec 2014 even we have already informed you to check your used data by dialing *126*3# at the time of activation. Moreover, we would like to confirm you that there is an Auto renewal service of Rs 39/- (STD rate cutter pack) which was activated by dialing *121*039# from you end on 26th Jan 2015 post which the same services has been renewed on 23rd Feb 2015 (Pack validity 28 days). Note:- As per your request we have deactivated auto renewal service against rate cutter pack of Rs 39/-. Trust the above is to your satisfaction. Best Regards Shailesh Anant Mahadik | Appellate Officer – Aircel Mumbai | F +[protected] | M +[protected] | Website: www.aircel.com<http://www.aircel.com/> Aircel Limited, Opus Centre, 47, Central Road, Opp. Tunga Paradise, M.I.D.C., Andheri (E), Mumbai – 400093. [protected] Original Message[protected] From: Farhan Qazi Sent: Saturday, February 28, 2015 11:32:38 AM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi To: [protected]@trai.gov.in<mailto:[protected]@trai.gov.in> Subject: Fw: AIRCEL MISLEADS & RIP OFF‏ Hi, Awaiting your revert for below mentioned concern. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 21, 2015 1:00 PM, Farhan Qazi <[protected]@yahoo.com<mailto:[protected]@yahoo.com>&gt...⇄ wrote: Hi, The forward is the dispute regarding my AIRCEL# [protected]. The Appellate Officer didn't bother to read the complete concern & the mail dated 3rd January, 2015. is not yet addressed. The customer service is never helpful & the Appellate Officer is worst This is completely customers exploitation and a rip off. Nothing is fixed yet & no resolution yet... Hope this concerned would be addressed & resolved. Regard, Farhan Qazi +91 [protected] On Saturday, January 3, 2015 5:19 PM, Farhan Qazi <[protected]@yahoo.com<mailto:[protected]@yahoo.com>&gt...⇄ wrote: hi, You fooling the customers the way you want Please go through my complaint again, understand it and then reply. Yet not resolved. Regards, Farhan Qazi On Friday, January 2, 2015 2:45 PM, Mumbai - Appellate(E) <appellate.[protected]@aircel.co.in<mailto:appellate.[protected]@a...⇄ wrote: Dear Customer. Thank you for writing to Aircel. This is in reference to your e-mail dated 31st Dec 2014. We wish to inform you that on account of blackout days on 31st Dec'14 and 1st Jan'15 no rate cutter and roaming pack benefits would be applicable, we have already intimated you prior via SMS. Further, we would like to update you that the debited amount of Rs 5/- against Miss Call Alert service has been credited as talk time balance on your Aircel account[protected], even service pack deactivated. Furthermore we apologize for the inconvenience you have faced while transacting with our customer care executives. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels. Your feedback regarding our executive has been shared with the respective team, and we will certainly work on the feedback given. Assuring you the best of services. Trust the above is to your satisfaction. Best Regards Shailesh Anant Mahadik | Appellate Officer – Aircel Mumbai | F +[protected] | M +[protected] | Website: www.aircel.com<http://www.aircel.com/> Aircel Limited, Opus Centre, 47, Central Road, Opp. Tunga Paradise, M.I.D.C., Andheri (E), Mumbai – 400093. [protected] Original Message[protected] From: [protected]@yahoo.com<mailto:[protected]@yahoo.com> Received: 12/31/2014 10:27 PM To: Mumbai - Appellate(E) Cc: 1909.mumbai (E); [protected]@aircel.co.in<mailto:[protected]@aircel.co.in> Subject: RIP OFF & MISLEADING BY AIRCEL ON [protected] Hi, I recently ported my number to Aircel # [protected] on 16/12/2014, post which I recharged for Rs.300. There is no clue where my credit is getting used. I called customer care# on 121 & 198 but the representatives are useless there. They don't address any of the customers concerns and they straight away hung up. On 31/12/2014 at 9:08 pm, I called 198 & I reached Kamlesh to check where my credit is going he was also useless & unprofessional who said my tariff plan is not applicable on 31st DEC & 1st Jan, the representative was having debate & argument with me without justifying anything about the credit. He refused for complaint number as well. After insisting several time he then gave me complaint # 1-[protected]. Without explaining any thing he hung up. If tariff plan is not applicable calls for on 31st DEC & 1st Jan, why its not been intimated and notified to me? According to my understanding its only for SMS and that's what I have been notified to me. Post my recharge of Rs.300 where most of the credit has been used up despite of having 1Gb data for free, Missed call alerts getting activated automatically & many more issues. This is COMPLETELY RIP OFF & MISLEADING BY AIRCEL. If AIRCEL DOESN'T KNOW TO VALUE CUSTOMERS LET THEM KNOW ABOUT IT, WILL STOP USING THE SERVICES. Get It checked with the number of calls I have made to the customer care and Revert. Hope it get resolved at this level itself. Regards, Farhan Qazi Cell# [protected]. ________________________________

This is Arun. I bought a new aircel data sim from aircel store perungudi chennai on Feb 28th 2015 which costs Rs.400 for 4gb (30 days) at around 6PM. The person who handed over the sim said, I can start using my data pack after televerfication around 8pm. I completed the televerification and sim got activated. But I was not able to use my data. when I enquired about this in televerification, they said like recharge has not been done from aircel store. Immediately, I tried calling the store, but none picked up the call. Since it was a Saturday, do I need to wait for Monday?? When will my sim will be recharged?? I bought the sim due to my immediate requirement. You people are having a poor customer service. Kindly do my recharge asap. My mobile data no is [protected]

Dear Sir/Madam, My Name is Mr Biswajeet Das Mob;-[protected].I am a User of Aircel Network service and my Special Tarrif Voucher-49 activetes on Dt;-16/02/2015 Its validates till Dt;-18/04/2015 .But it is not working now . So Excess amount was cutof in my account.If the excess amount not refund in my account I will bound to be hesitate for legal action against you. Your"s Faithfully

THE MENTIONED BELOW IS THE COMUNICATION BETWEEN ME AND AIRCEL SINCE 31/12/2014. Aircel has hired in their appellate / nodal dept. who try to be over smart. According to them they are always right and customer is always wrong. I reminded them on 28/02/2015 about the complaint raised on 31/12/2014 that has not been completely addressed. On 28/02/2015 around 1pm I received a call from [protected] by their rep named Ravikant who mentioned about compensation and the revert I received by the appellate on 28/02/2015 completely contradicts. I would request this FORUM to help me to get this resolved. ________________________________________________________________________________...⇄ aircelsocialmedia To me Feb 28 at 6:47 PM Dear Farhan Qazi, Kindly bear us with some more time as we'll be arranging a satisfying call back soon. Regards Aircel social care team _____________________ ________________________________________ From: Farhan Qazi [[protected]@yahoo.com] Sent: 28 February 2015 15:24 To: Appellate mumbai Subject: Fw: Aircel number[protected]. Hi, Please revert with valid facts. Thanks for being so unorganized. "Lets take this legally now" Awaiting your revert for below mentioned concern. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 28, 2015 3:09 PM, Farhan Qazi <[protected]@yahoo.com> wrote: Hi, Again you fooling & cheating, I dispute the complete chages of Rs./-300 and exceed of data in the month of Dec noway I could exceed 1Gb. Ravikant first offered me the waiver of Rs./-300 + Rs/-39 for the same inconvviency. The he was very defensive said he would justify it by getting me the details then he hung up. If thats the case why was this not stated in the mail sent by you on January 2, 2015. Prove those charges and send me the details for which I am asking since 31/12/2015. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 28, 2015 2:46 PM, Mumbai - Appellate(E) <appellate.[protected]@aircel.co.in> wrote: Dear Customer. Thank you for writing to Aircel. This is in reference to your e-mail dated 28th Feb 2015. As per your conversation with our executive Mr. Ravikant, we would like to update you that the PORT IN benefits had been added on your Aircel account[protected] which is effective from 16th Dec 2014. Further, we would like to update you that the talk time benefits which has been offered (Rs 40 + Rs 20 + Rs 20 + Rs 40) on your Aircel account will get credited on monthly basis with minimum recharge of Rs 50/- or above even we would like to update you that the 2G data benefits (1GB + 1GB + 1GB) is active on your Aircel account which is valid for 3 months (1GB every month on minimum recharge of Rs 50/- or above). However, as per your charges dispute of Rs 300/- we would like to update you that the charges has been rightly levied on your above mentioned Aircel number as per data usage done @10p/10kb post consumption of 1GB free data in the month of Dec 2014 even we have already informed you to check your used data by dialing *126*3# at the time of activation. Moreover, we would like to confirm you that there is an Auto renewal service of Rs 39/- (STD rate cutter pack) which was activated by dialing *121*039# from you end on 26th Jan 2015 post which the same services has been renewed on 23rd Feb 2015 (Pack validity 28 days). Note:- As per your request we have deactivated auto renewal service against rate cutter pack of Rs 39/-. Trust the above is to your satisfaction. Best Regards Shailesh Anant Mahadik | Appellate Officer – Aircel Mumbai | F +[protected] | M +[protected] | Website: www.aircel.com<http://www.aircel.com/> Aircel Limited, Opus Centre, 47, Central Road, Opp. Tunga Paradise, M.I.D.C., Andheri (E), Mumbai – 400093. [protected] Original Message[protected] From: Farhan Qazi Sent: Saturday, February 28, 2015 11:32:38 AM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi To: [protected]@trai.gov.in<mailto:[protected]@trai.gov.in> Subject: Fw: AIRCEL MISLEADS & RIP OFF‏ Hi, Awaiting your revert for below mentioned concern. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 21, 2015 1:00 PM, Farhan Qazi <[protected]@yahoo.com<mailto:[protected]@yahoo.com>> wrote: Hi, The forward is the dispute regarding my AIRCEL# [protected]. The Appellate Officer didn't bother to read the complete concern & the mail dated 3rd January, 2015. is not yet addressed. The customer service is never helpful & the Appellate Officer is worst This is completely customers exploitation and a rip off. Nothing is fixed yet & no resolution yet... Hope this concerned would be addressed & resolved. Regard, Farhan Qazi +91 [protected] On Saturday, January 3, 2015 5:19 PM, Farhan Qazi <[protected]@yahoo.com<mailto:[protected]@yahoo.com>> wrote: hi, You fooling the customers the way you want Please go through my complaint again, understand it and then reply. Yet not resolved. Regards, Farhan Qazi On Friday, January 2, 2015 2:45 PM, Mumbai - Appellate(E) <appellate.[protected]@aircel.co.in<mailto:appellate.[protected]@aircel.co...⇄ wrote: Dear Customer. Thank you for writing to Aircel. This is in reference to your e-mail dated 31st Dec 2014. We wish to inform you that on account of blackout days on 31st Dec'14 and 1st Jan'15 no rate cutter and roaming pack benefits would be applicable, we have already intimated you prior via SMS. Further, we would like to update you that the debited amount of Rs 5/- against Miss Call Alert service has been credited as talk time balance on your Aircel account[protected], even service pack deactivated. Furthermore we apologize for the inconvenience you have faced while transacting with our customer care executives. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels. Your feedback regarding our executive has been shared with the respective team, and we will certainly work on the feedback given. Assuring you the best of services. Trust the above is to your satisfaction. Best Regards Shailesh Anant Mahadik | Appellate Officer – Aircel Mumbai | F +[protected] | M +[protected] | Website: www.aircel.com<http://www.aircel.com/> Aircel Limited, Opus Centre, 47, Central Road, Opp. Tunga Paradise, M.I.D.C., Andheri (E), Mumbai – 400093. [protected] Original Message[protected] From: [protected]@yahoo.com<mailto:[protected]@yahoo.com> Received: 12/31/2014 10:27 PM To: Mumbai - Appellate(E) Cc: 1909.mumbai (E); [protected]@aircel.co.in<mailto:[protected]@aircel.co.in> Subject: RIP OFF & MISLEADING BY AIRCEL ON [protected] Hi, I recently ported my number to Aircel # [protected] on 16/12/2014, post which I recharged for Rs.300. There is no clue where my credit is getting used. I called customer care# on 121 & 198 but the representatives are useless there. They don't address any of the customers concerns and they straight away hung up. On 31/12/2014 at 9:08 pm, I called 198 & I reached Kamlesh to check where my credit is going he was also useless & unprofessional who said my tariff plan is not applicable on 31st DEC & 1st Jan, the representative was having debate & argument with me without justifying anything about the credit. He refused for complaint number as well. After insisting several time he then gave me complaint # 1-[protected]. Without explaining any thing he hung up. If tariff plan is not applicable calls for on 31st DEC & 1st Jan, why its not been intimated and notified to me? According to my understanding its only for SMS and that's what I have been notified to me. Post my recharge of Rs.300 where most of the credit has been used up despite of having 1Gb data for free, Missed call alerts getting activated automatically & many more issues. This is COMPLETELY RIP OFF & MISLEADING BY AIRCEL. If AIRCEL DOESN'T KNOW TO VALUE CUSTOMERS LET THEM KNOW ABOUT IT, WILL STOP USING THE SERVICES. Get It checked with the number of calls I have made to the customer care and Revert. Hope it get resolved at this level itself. Regards, Farhan Qazi Cell# [protected]. ________________________________

From Shaikh Mohd Talha Alam Manzil, Flat No. 8, 3rd Floor Kastur Park, Shimpoli Road, Borivali West, Mumbai 400092. Mobile No- [protected] Email: [protected]@yahoo.com Sub: Deduction Of Balance and Promo Balance From Aircel Respected Sir / Mam, I Shaikh Mohd Talha Having Aircel Prepaid Mobile No [protected] requesting you to refund my Balance and Promo Balance Which was Deducted .How and what Happened is as Follows Date 25/02/2015 I was making a call at 22.00 my call dropped and i noticed that My Prepaid account was zero balance so i logged on to www.aircel.com and did a recharge of Rs135. After completing the transaction receipt page occured which showed transaction successful. TXN NO. MUR[protected] RECHARGE MRP 135. Date 26/02/2015 I hardly made any calls in the day Date 27/02/2015 I observed MY Balance showed only RsLeft as it was shock to me because i hardly talked for minutes Date 28/02/2015 It was again a shock for me as i tried to make a call it showed zero balance So i did an internet recharge of Rs 110 TXN No. MUR[protected] and my prepaid Account was successfully recharges with rs 110 After making the recharge i did a call which lasts for a minute Then when i tried to make a call after few minutes by prepaid account was showing zero balance I an still in shock how and why did it happened I called numerous times the whole day to the Number 121 and 198 regarding this matter but i only got the reply that the all the customer executives are experiencing heavy traffic thankyou for calling Aircel . I also called155223 it says there is no VAS activated oin my no. ITS My Humble Request to you Kindly Look into the Matter and Please Refund The Balance and Promo Balance at the Earliest Thanking You Yours Faithfully Shaikh Talha

i am subscriber of aircel ported from airtel number [protected] on 28.02.2015, my first time recharge is Rs 206 is not yet credited in my aircel balance amount since i already paid on 23.02.2015 in your office No.G-12/A, D-1, J.S. Arcade, Sector-18, Noida. Aircel store representative promised me that he will recharge in 1 hour but not yet done. doing false promise with customer? Best Regards' Mohammed Yousuf A

I have recharged RC 11 on Feb 20, 2014 for roaming purpose (Mobile number - [protected]). As per website, it has 4 days of validity. Upon complaining over the email, Aircel Customer Care replied (Req. Id. ERN[protected]HVKXJG), Rc.11/- pack validity is 20 days; the pack will expire 14/03/2015. Now, if look at the difference between date of recharge and expiry date, it is 23 days, not 20 days as said by CC. So it is very clear that the have made some nonsense reply. Even after that I have replied them. But there's no response. I should have charged 25p/min from Feb 24, 2015 instead of 1p/sec. Clearly, I'm being charged 35p/min extra. So, I need Aircel to provide me my older plan and validity along with the refund. Please look into this. Thanks in advance.

HI MY NAME IS Y.K.LAKSHMIPATHY AND I AM USING AIRCEL FOR MORE THAN 10 YEARS. SINCE I SUFFER FROM LOW ECONOMY FOR A YEAR, I CANT PAY FOR THE POSTPAID BILL ALLTIME AND I LIKE TO CONVERT MY POSTPAID PLAN TO PREPAID PLAN FOR MY REQUESTED MOBILE NUMBER MOB NO. :[protected]

DEAR SIR I RECHARGED 63 BALANCE DEDUCT FROM MY MOBILE [protected] FOR 1P/2 SECOND BUT NOT STILL 30 PAR MINT PLZ CORRECT IT . AND ONE MORE Q 26 I RECHARED 57 FOR 30P STD BUT ITS BY MISTAKE BUT COMPANY SHOULD REFOUND MY 63 RUPEES IF COMPANY WILL NOT MAKE 1P PAR 2 SECOND CALL RATE HEERA SINGH THANKS

Deactivate pocket store on my no [protected] immediately. This is the second time that this has been subscribed on my number without my knowledge and an amount of Rs25 has been deduced each time. Why is this happening? Why should I loose my money for some service I never subscribed.

I, Netai Chand Chatterjee, am the owner of Aircel GSM Sim [protected]. I registered DND through customer care representative from the very beginning of this SIM. But, surprisingly I am getting message from Aircel about deduction of account balance for activation of different services without my consent. Repeatedly I tried to contact with customer care representatives through 198 but either they could not have any answer due to server down or failed to reach them due to call termination. Moreover they activated a funny caller tune which is against my personality and hampering my social status. I sent message to stop that song but it is still active. I had a good impression about Aircel. But sorry to say they are nothing but a traitor. Please suggest me how I could rescue myself from them.

phone number: [protected] is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number. my number is [protected] regard A verma

Kindly refer the Mobile Number [protected] - Relationship 1-[protected]. Aircel Bill No.[protected] Bill Dated 01.02.2015 Bill Amount Rs.2004/-. For the above, a payment vide cheque no.000115 dated 16.02.2015 of H.D.F.C. Bank Limited, T. Nagar, Chennai-600 017 has been deposited in your Aircel drop box located at Spencer Plaza, Anna Salai, Chennai-600 002 on 16.02.2015. But to-day[protected], the outgoing call from the above mobile no. has been barred. On enquiry with your Customer Care Appellate authority [protected] (. Ms. Rekha) around 1.30 p.m. today, it is informed that the above cheque payment ( after cap of 10 days) so far updated and outgoing call barred. It is highly deplorbale and lethargic attitude of the staff employed at the above mentioned particular location and functioning of your management /administration of affairs in your esteemed organisation is very very pathetic and consumer and customers interest are thrown in the wind / haywire and also very leastly bothered about it. It is requested to restore the barred outgoing call facility at once and also take appropriate steps to probe this type utter failure on part your staff and take stringent disciplinary action against the staff concerned for their irresponsibility and imponderable attitude towards the Customer care.

Dear Sir / Madam

Everyday I received following massage on my TATA DOCOMO Mobile Number:

"Process abt to be filed in Lok Adalat Court due to default of Rs. 952/- Aircel A/c No.1-[protected] Summon copy will be sent to your address soon Cnt: [protected]"

But I am not taken any Aircel Mobile Number so that why send this Massage

Email: [protected]@gmail.com

HI friends, i'm parthiban my mobile number is [protected], On[protected] my account got debited 99rs without any intimation.i dono why. me did activated any service.i went to aircel customer care (perungudi).. they did't rase any compliant they send mail to aricel nodal officer and they told wait for 24 hours..now this is 10th day i did't got my amount..i need money.PLEASE DO NOT USE AIRCEL AND DONT LOST YOUR MONEY thanks regards v.parthiban [protected]

My aircel no. [protected]. balance of rs. 40 has been deducted from my main balance and i rechared a internet balane of rs. 48 in which i got only 200 mb instead of 350 mb. I already talk to cc but he didn't solve my problem. Now i m also unable to call cc bcoz cc is by but from another aircel no. I can easily call them. from this no. I called many times but cc trf my call to gprs deptt, after around 15 mnts call ended by cc. i m a common man, i haven't so much time which i can spend in calling to cc. So pls resolve my prob asap. Pankaj dhanuka [protected], [protected]

Dear sir I was using an aircel no.[protected] from last 3-4 year.but on 9 Feb 2015 i went maharashtra..somebody has stolen my cellphone.i was using above no with my phone.i have done FIR .when i come to delhi i close my sim by customer.he sugest me for duplicate sim .when i went to aircel outlet.they reduce me for giving me duplicate sim they are saying that the sim is not matching with my id proof.i told them them i can give u all the detail regarding my sim and also show my fir with my phone bill.and request many time but they dont give me my sim.i have complaint in aircel authority but they dose not give any responce..i have distribute my aircel no [protected] to my all bank and my job and my necessary document. [protected] [protected] [protected] [protected] [protected] U can match all no with my aircel no [protected] .now i m using alternater [protected] no .please solve my problem as soon as possible.

I am using aircel network no [protected] from in 2003 on wards till now, but I have received massage from Aircel on 17/02/15 after noon sms for “ Dear Customer, Kindly submit your valid proof at nearest Aircel store / Distributor to enjoy uninterrupted services, than after evening my number status is barred (incoming & Outgoing calls), I was asking customer care above the facing my problem, they also guide to me above sms information that ‘ you were received SMS one week before by care person’ But I was not received that type any information from AIRCEL one week before. After on 18/02/15 I went to Aircel Office in Salem 4 roads, they are also told call barred reason for document submission already informed from Aircel, I was also not accept their information and I have submitted my valid ID proof (voter ID) to Aircel care person . They have accepted and Network services giving on 18th evening, on that day my problem was solved again on (today) 19/02/2015 after noon my Aircel SIM Net Work services totally stopped, I have called to my no [protected] from other person mobile but my sim number has does not existed from aircel services, again today I went same Aircel office 4 roads Salem, I have asked to care person why my number net work was not coming so they told again for document not submitted so net work not working, again I was informed to him already I have submitted yesterday, after he was checking his table my proof is seeing them, than he told me yesterday permission given manually after he was silent, Again i asked to him what I will do now, he was not answered after he diverted me to another counter person, that told my(prepaid) number out of network so cannot access the for prepaid, they able to give permission to Post paid only but I did not accept for Post paid (I was communicated above 11 years using this number so I need this prepaid), after they have seen my proof and again discussed to internally, they told me we will take approval for in this week after they will call to me (some charges also informed for activation purpose) if after calling 4 to 6 days to access the number. And I have return to home now. Complaint My question is why they did not communicate for document submission early, my sim validity also shown date oct-01 2016. Why they should stop network to my number (legally what is the emergency case for them we are citizen or terror…?) why they focusing post paid scheme, why didn’t inform previous day, why did give permission temporarily 24hrs, why did not update my document proof previous day… I have lot of question to them My important communication records also this number [protected] for example bank, school, personal relation, and business etc… now my family members also very depressed. So I need my number activation immediately some solution and take the action to AIRCEL network provider In case of emergency anybody how to contacting to me, and how help to my family and other relative also and how handle my bank records (mobile and net banking) and business communication. So I need to take action to them. Whatever consumer rights. Aircel care on 20/02/2015 Hi Priya, , Thank you for reaching us at Social Care. We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. We assure you a quick resolution and the best of services at all times. Thanks &amp; Regards Customer Service Officer | Social CareTeam Email us @[protected]@aircel.co.in Aircel care on 24/02/15 Dear Priya Kindly share your alternate number so that we may assist you in best possible manner. Warm Regards Aircel Social Care Team My alternate number - [protected] in tamilnadu Regards A.Manjunathan

I'm using air cell sim from last six year .but now this service provider doing to much from last three month . they are deducting useless charges and all customer care they are treating like a unprofessional way whenever i try to gat support they have funny number call 121.123, 198,[protected], funny but true this company going to shut down and they dont no a value of a good custmer today they deducted R's 99 today...around 1 thousand they deducted from me last three month i think this is call make in india ... my problem still there 1255 new now what sordid my no [protected] [protected]@yahoo.co.in