Aircel Complaints & Reviews

I don't like your network service . Actually i put portability my number on 6 th jan 2015.I received bill
amount 572 but i paid rs.800 advance but in your network side rejected that requested other network .i sumitted my documents to other network .
I asked in customer care but they said i paid advance no problem in that.But again your employee alled on 14 jan 2015 they said
we give 1000 min, 1 gb data, 750sms free 299 plan within 2 days activate this plan, but i said not believe that u please release from here.But they said
we will change that new plan 299 in your number and confirmed .But i said if you r not change that new plan i don't want to use this network.But i got bill
this month in old plan and also received amount high. So already i put portability to change network my number.so accept that and release me immediately
no more explanations.

I given portability request but now i received message rejected in aircel network.

my contact no :+[protected]
name : Dhanasekar

sir, I am using aircel number [protected]. but on 26th january, 2015 rs 9/- deducted from my main account balance automatically. I called customer service they assured me this deducted balance will be given to my main account balance within 72 hours. Reference no. is 1-[protected]. Till date no response. But today (i.e. 05/02/15) at 12:52hrs an sms was received by me on my cellphone. that shows a dailer tune was activated on my number. And Rs 30/ was deducted from my main account. how is it possible??? without my concern how my balance was deducted?? Then I called to customer care.Customer service representative said they take my request . But he could not give any complaint number against my complaint. immediately caller tune was removed but no balance was refunded. I am really hopeless about service of aircel. Please take neccessary action to refund my deducted balance. Anirban Halder [protected]

I want to submit a complain that in our berhampore, several day I face a problem in my aircel phone ([protected]). I can not make a call, Call is connected, but I can not hear any caller's sound. I made complain, but no step was taken from customer care. My address is Chuanpur, PO: berhampore DIST: murshidabad, PIN 742101 WEST BENGAL, contact [protected] thanking you Tuhin Chakraborty

i had bought my sim a week before n till today my sim has not been activated I can only receive calls and there are no out going calls... Pls take quick actions or the things would have to take place legally... I am fed up with the service..I had bought aircel sim first time... And m fed up... Other companies provide better service.. Pls take quick actions

On[protected] evening i had activated a services of RS 77 where I can make call free on 2 aircel locale no (where starting 2 min would be chargeable) rest 100
min would be free till a month as per your tariff plane motioned on website and IVR
but when i maid a call to aircel no[protected] to speak balance got debited for it
in first call i had spoke around 34 min and charges got debited around 34 or 23 rs
later I called on same no spoke around 6 min and charges got debited around 4 rs
even though yesterday I got confirmation that my services of rs 77 got activated still I was paying same charges.
not as per new activated plane
this is not the end when I am calling on your complaint desk 198 every till IVR is saying that executive are busy and call is getting drop.

so I had marked a mail to <appellate.[protected]@aircel.co.in>
and got reply that
Rs.77 recharge was done on 3rd Feb’15 but still you have not registered the Local Aircel FNF numbers due to which you are not getting the benefits. Hence to register the FNF number you need to dial 123 post which select 5 option and then select 3 option to register the FNF number post which you will get the benefits of Rs.77 recharge.


But my point is that when I had checked the detail on your website and on IVR there is no such information that I have to register the no by calling on 123.

So how a customer will get to know regarding these steps.
so some where its your company's fault for which I lost my money
I request You to plz provide me the service gesture reversal of debited amt . I hope You can understand my concern and refund my amount.

but till yet i not got reply or refund of my amount .

Please refer the bellow attachment of screen shot of your website .

a few days ago this no. [protected] called to [protected] and said his name is chotu and this time every day 4 to 5 time calling. Then I talk this no. [protected] he said abuse with me and he said he is a sim saler. He said to he saling sim with ID. Please Block this no. [protected]

I have activated 225 rupees plan o[censored]nlimited Internet, but getting problems in net connection ( when I connect to net, it fails to load the pages, it shows only H not H+ ). I activated this plan on 02/02/2015 still now I am facing this problem. I have called to customer care many times but they are not responding well. Also I activated 158 plan on 22/12/2014 from aircel website, money was debited from my account but activation failed, when I asked to customer care executives they said that money has refunded to you but it is not yet.

Hello sir, My Mobile number is [protected] today around 5 - 5.30 pm my balance got deducted from 173 rs to 73 rs (nearly 100rs) on 04/02/2015 i don't no how.. and message displayed as ( Activation of VAS- VTALKIES ) which i have not clicked or opened .. PLEASE REFUND MY 100rs MONEY BACK and look after the matter .. and plz stop this auto deduction or simple deduction problem...

I SO FAR NOT RECEIVED ANY CALL FROM YOU AND NOBODY CALLED AND ASKED SORRY AND FOR THE INCONVIENCE CAUSED BY YOU FROM YOUR AIRCEL SERVICE NETWORK, IF YOU WANT VALUED CUSTOMERS REGULARLY AS YOUR CUSTOMER, YOU SENIOR OFFICIALS SHOULD CALL CUSTOMER AND ASK SORRY FOR THE INCIDENT HAPPENED IN YOUR SIDE. I MYSELF COME FORWARD AND INFORMED I RECEIVED ONE BALANCE AMOUNT, WHY NOT YOU CAN CALL AND TELL SORRY FOR THE SAME. SHYAM.

I AM SHYAM, THANKS AIRCEL SERVICE NETWORK, I RECEIVED ONE BALANCE AMOUNT OF RS.7/- AND 30MB FROM YOUR SIDE, AWAITING ANOTHER AMOUNT IMMIATELY, YOU ARE REQUESTED TO CALL CUSTOMERS AN LET YOU GET GOOD FEEDBACK OF COMPLAINT FROM THEM AND ALSO ATTEND THEIR VALUED CALLS WHEN THEY CALL YOU, MY MOB NO.[protected] HAS BEEN RECHARGED FOR RC30=RS30 2 TIMES I RECEIVED RS.23.70P. AND BALANCE AMOUNT OF RS6.30 NOT RECEIVED FOR 2 RECHARGES NOW TODAY I RECEIVED FOR ONE RECHARGE AND 30MB FREE NET ALSO FOR ONE RECHARGE AND FOR ANOTHER RECHARGE YOU ARE ASKED TO GIVE THE SAME IMMEDIATELY TO PROVIDE GOOD CUSTOMER SERVICE, I AM EXPECTING YOUR VALUED SERVICE IMMEDIATELY WITHOUT ANY DELAY. SHYAM

My Aircel Number is [protected].Every time the VAT services is getting renewed, inspite of not asking to get it renewed.Every time I tell the customer care desk to discontinue.Inspite of that it gets renewed and it deducts Rs35.When I call the customer help desk they tell me that they will deactivate the VAT but they wont refund.This is not the first time happening. Request to take a prompt action so that I can get my refund.Co-operation consolited.

I WANT MY MONEY IMMEIDIATELY AND SORRY FOR THEIR MIS BEHAVE OF CUSTOMER SERVICE NETWORK OF AIRCEL I WANT MY FULL TALKTIME, PLEAE DONT SEND ANY OFFER TO MY MOB NO. WHICH IS FALSE AND FAKE NEWS AS FAR AS AIRCEL IS CONCERNED, WHY YOU PEOPLE CHEAT THE CUSTOMERS BY SENDING FAKE SMS OF FULL TALKTIME, AVOID THIS, SEND THIS TO CUSTOMERS WHEN YOU KNOW IT IS GENUINE, IF SMS IS RECEIVED FROM YOUR SERVICE IT SHOULD BE OBEYED BY YOU AND FULL TALKTIME SHOULD BE GIVEN BY YOU, OTHERWISE PAY THE FINE FOR THE SAME. SHYAM.

hello i am shirish my no is [protected] . this is my third complaint regarding balance deduction from aircel my balance has been deducted on[protected]. and i was reassurred that it will be refunded in few days but it is not refunded yet. please ask the customer that do you want to activate the service?? dont activate it yourself on our behalf we dont wish to spend 50 rupees on some bakwas service . please this is kind request of customer and give my balnce back

THAT PERSON OF MOB NO.[protected] WHO TALKED TO ME ON YESTERDAY 02/02/2015 DONT KNOW BASIC RESPECT AND HOW TO BEHAVE IN PUBIC THROW HIM AWAY FROM SERVICE OF AIRCEL NETWORK AND DONT ALLOW HIM TO TALK TO CUSTOMERS HEREAFTER, IF YOU ALLOW YOUR NAME IN PUBLIC WHICH IS VERY VERY LITTLE GOOD WILL TOTALLY SPOILED BY THESE CHEAPEST PEOPLE, YOUR SMS TEAM WHICH IS SENDING SMS OF FULL TALKTIME DK-655505 IN THAT RC30=RS30TALKTIME AND 30 MB 2G/3G FREE INTERNET. 30MB VALID FOR 7 DAYS OFFER ONLY FOR YOU!! FROM DK-655505, THIS IS YOUR SMS, I RECHARGED, IN THAT HAVE YOU TOLD IT IS ONLY FOR TODAY, NO, AFTER RECHARGING BY ME AFTER 48 HOURS ALSO I NOT RECEIVED BALANCE AMOUNT OF RS.7/- AND 30 FREE MB, I ECHARGED FOR 2 TIMES, I RECEIVED THIS SMS ON 26TH, 27TH, 28TH, 29TH, 30TH, 31ST JANUARY 2015 IN MY MOB NO.[protected], BUT FOR BOTH THE TIME I WAS NOT GIVEN BALANCE AMOUNT, I RECEIVED RS.23.70 ONLY, 30 MB FREE NOT RECEIVED AND BALANCE AMOUNT ALSO NOT RECEIVED. IS IT RIGHT, THIS IS SMALL AMOUNT ONLY BUT THE BEHAVIOUR OF CUSTOMER CARE PEOPLE IS NOT SMALL THING IT IS VERY VERY BIG THING, THEY DONT KNOW BASIC RESPECT, PLEASE REPLY ME AND THROW THAT PERSON OUT OF SERVICE IMMEDIATELY. SHYAM.

ONE EXECUTIVE OF YOUR AIRCEL NETORK OF MOBILE NO.[protected] WHOSE NAME NOT KNOWN TO ME IS OF NO USE AND DONT KNOW HOW TO BEHAVE WITH VALUED CUSTOMERS, FOR ME MONEY IS NOT A BIG THING BUT YOU PEOPLE DONT KNOW BASIC THING TO RESPECT, ONCE YOU GIVE TO OTHERS THE SAM WILL BE GIVEN BY THEM TO US, WHEN YOU FAIL TO DO SO THE OPPOSITVE PERSON WILL GET IRRITATED AND WILL TAKE THIS AS A REVENGE AND WILL MAKE THE ISSUES BIG THING. THIS IS HAPPENED IN MY CASE, THAT PERSON OF THE ABOVE MOB NO. SAID HAS DONT KNOW BASIC RESPECT OR KNOWLEDGE TO WORK WITH PUBLIC, SUCH THOSE PERSONS SHOULD BE THROWN OUT OF THE SERVIVE IF AIRCEL IS A GOOD NETWORK SERVICE PROVIDER, THEN YOU PEOPLE KNOW VERY WELL ABOUT YOUR SMS MSGS AND OUR RECHARGING DETAILS BY VIEWING YOUR MONITOR, THEN YOU AE ASKING THE CUSTOMERS TO TELL ALL THESE THINGS, WITHOUT YOUR KNOWLEDGE FROM YOUR NETWORK WE CANNOT RECEIVE SMS FROM YOU OR RECHARGE, I WANT MY MONEY BY WAY OF RECHARGING BALANCE AMOUNT AND NOT BY OTHER WAY WHICH NOTE, REPLY ME AND TELL SORRY FOR YOUR DELAY AND DISTURBANCE TO TH CUSTOMERS, YOU ARE ASKED DONT DO THIS HEREAFTER, WHCIH MAKE YOUR CUSTOMER DO SOMETHING... YOU PAY FINE BY GIVING ME RS1000/- TALKTIME FREE AND 1GB FREE NET, THEN ONLY THIS WILL END. SHYAM.

Unauthorised access to customers browsing sessions, activations of various wap services without any consent, clicks or confirmation from the customer, huge amounts of balance deductions until balance reaches near zero. Aircel webpages appear without the knowledge of the person browsing as he presses back button on his mobile, repeatedly pressing back button brings different types of VAS or WAP services which automatically activates without even clicking on it. Ultimate nonsense and violation of web browsing privacy policies.

i am shyam, please diactivate the above said mob no. of aicel staff who dont know how to give talk to customes and how give respect to the valuable customers and please throw him from the service hereafter please tell him not to talk to customers and throw him away from aricel and i want justice and i want my money please do me immeaitely and give me my full talktime and give me a bonus amount of rs.1000 talktime and 1 gb free net. if you do this then only aircel will see that his staff will speak to customers with good manners, aircel is connecting customer care calls and not giveing proper respense and not giving minimum respect to customers.

shyam

I am shyam giving this explanation to complaint cell, i want my refund immediately you are asked to call my mobile no.[protected] and give me reasons why no such action is not taken from you end. Aircel is the worst service provider and not giving respect to their customers.

I am shyam sending this complaint to the complaint cell stating that aircel is not telling sorry at least for their mistakes and not giving atlast minimum respect for their valued customers, i recharged rc30=rs. 30 full talktime and 30mb free net they told it is especially for me and not given the same, i done second time the same and given complaint for the first and for the second echarge also but no response from their side and till today i not received any extra talktime r free mb or even sorry for their mistakes for not giving respect to the customers. This is the worst and most worried for me and not for me but for all. My humble request is to all the valued customers please dont rechare with aircel and avoid aircel network, so that your respect will be saved by you. My mob no. [protected].

I have lost my sim card and went to aircel office. They said come 2 hours after. After 2 hours I went they said come after 2 more hours When I went they said come 1 hour after. Worst service provider. Customer care phone number is not reachable and Appealete authority is not picking up the phone. I tried 100 times