| Address: New Delhi, Delhi |
Sub: Unwanted service activated and amount deducted from balance on mobile
Dear Sir,
As per Aircel instruction, I dial on 155223 frequently to know whether any service has been activated on my account or not. Till date[protected], on every time, it has been telling that no service is subscribed. But, since[protected], some amounts have been being deducted from my account daily. I called 198 and there, I was utter surprised to know that some service has been activated.
I am aware of this type of activities for long and I therefore, repeatedly requested their customer care “Not to activate any type of service without my request”, as, I only use my mobile for voice call only. Recently, they, on their own, has been calling me to activate various such packs and I, as usual, denied them on all times and being so much annoyed of their such disturbances, I have already blocked some numbers from where they call for this kind of business. Still, they have activated the pack with their superb technology, I don’t know how.
Even, the Aircel Customer Care is not ready to listen to my all words also. Neither can they resolve my problem. They only are insisting me to deactivate the pack with some SMS. They are not ready to answer my question: i) why this has been activated without my request, ii) when my deducted amount would be refunded.
–And now, they are not even accepting my calls at 198.
I also made some e-mails w.e.f. 27-02-15 to care.[protected]@aircel.co.in, (copies given below) but they have replied that “refund is not applicable as service has been activated from your end.” It is a big false statement that they also know. If they record all my conversation(s), as they claim, it would not be possible for them to prove it. Question of request through SMS does not arise, as, on this number, I never sent any SMS to them for activating this.
Please do the needful to stop this type of disgraceful business for the sake of all Indians and my delicate relation with Aircel for a long period. I also request to please take steps to stop the pack duly refunding the unlawfully deducted amount from my account.
Thanking you, Sir.
NILOTPAL ROY MAJUMDER
Sadh Nagar, New Delhi.
Mobile No. [protected] (AIRCEL)
Mail sent on 27 Feb 2015.
Sir,
Please refer to my previous conversations with your Customer Care Services where it has repeatedly been requested not to activate any service without my request. In spite of it, the same game is going on.
Please look into the matter and take necessary action at your end.
With thanks,
NILOTPAL ROY MAJUMDER
Mobile No. [protected].
Mail received on 27 Feb 2015.
Dear Customer,
Thank you for writing to Aircel.
Your SR number is 1-[protected].
With reference to your e-mail dated February 27, 2015 regarding Aircel number# [protected].
We would like to inform you that, as per our records you have been charged for per day SMS pack @Rs2/day through USSD. Further, if you wish to deactivate the same kindly dial *121*02#.
As we tried to contact you for the resolution of your concern, but unable to get through.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services always.
With Regards
Neha Nain
Customer Care
Delhi
Mail sent on 03 March 2015.
Dear Sir,
Still it is not clear as to how the pack was activated without my request. It is once again stated that I have repeatedly requested your good Customer Care Services NOT TO ACTIVATE ANY TYPE OF PACK WITHOUT MY REQUEST.
It is therefore requested to look into the matter and do the needful regarding refunding the deducted amount and other official and technical matters to stop this old game immediately please.
Thanking you, in anticipation,
Nilotpal Roy Majumder.
New Delhi.
Mail received on 04 March 2015.
Dear Customer,
Thank you for writing to AIRCEL.
This is in reference to your e-mail, March 03, 2015 10:49 AM, regarding status enquiry.
Your SR number: 1-[protected].
we would like to inform you that we tried to contact you on your Aircel number, however call was not answered.
Further we request you to kindly share your Alternate number and the suitable timings for calling, so that we can do the needful
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services always.
Warm Regards
Vipul Singh Raghuwanshi
CUSTOMER CARE-AIRCEL
Mail sent on 04 March 2015.
REMN. 1
Dear Sir,
Still it is not clear as to how the pack was activated without my request. It is once again stated that I have repeatedly requested your good Customer Care Services NOT TO ACTIVATE ANY TYPE OF PACK WITHOUT MY REQUEST.
It is therefore requested to look into the matter and do the needful regarding refunding the deducted amount and other official and technical matters to stop this old game immediately please.
Thanking you, in anticipation,
Nilotpal Roy Majumder.
New Delhi.
Mail received on 04 March 2015
Dear Customer,
Thank you for writing to AIRCEL.
This is in reference to your e-mail, March 03, 2015 10:49 AM, regarding status enquiry.
Your SR number: 1-[protected].
we would like to inform you that we tried to contact you on your Aircel number, however call was not answered.
Further we request you to kindly share your Alternate number and the suitable timings for calling, so that we can do the needful
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services always.
Warm Regards
Vipul Singh Raghuwanshi
CUSTOMER CARE-AIRCEL
Mail sent on 05 March 2015.
REMINDER - II
Dear Sir,
Please refer to my previous mails on the subject.
Till date neither the pack has been stopped, nor any steps been seen from your end to refund the deducted amount on account of this unwanted service from my balance.
It is therefore requested to look into the matter and stop the game.
Please keep all these communications for further future reference.
Thanking you, in anticipation to avoid any awkward events.
NILOTPAL ROY MAJUMDER
New Delhi.
Mobile No. [protected].
Mail received on 07 March 2015.
Dear Customer,
Thank you for writing to AIRCEL.
This is in reference to your e-mail, March 05, 2015 5:02 PM, regarding balance deduction dispute.
Your SR number: 1-[protected].
We would like to inform you that as per our records you have been charged for Auto renewal – 25 L/N sms . Rs 2 to be charged daily for 28 days . To activate Dial *121*2# and to deactivate *121*02# This is not available on paper, etop up or web. Only available through USSD.
Further we would like to inform you that refund is not applicable as service has been activated from your end.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services always.
Warm Regards
Vipul Singh Raghuwanshi
CUSTOMER CARE-AIRCEL
Mail sent on 09 March 2015.
Dear Sir,
Your good concern is very much aware of the fact that, I never requested for activating any such type of pack. As mentioned in your reply (dated Mar 7) that "service has been activated from your end", is also a great false and fake statement, your good concern does know this very well.
It is therefore requested to let me know how can I get rid of such type of disgraceful business that your concern is playing in spite of my several request not to activated anything without my request from the very beginning of having the connection. The recordings of my conversation(s) made with your customer care service so far, if recorded at all, may please be referred to. If it is not available, please give me the opportunity to present the same for the sake of actual TRUTH.
It is further once again requested to stop the unwanted service and refund the unlawfully deducted amount from my account with cumulative effect.
If, however, it is not at your capacity to solve the problem, please intimate the authority to whom I may appeal.
Thanking you, once again, in anticipation.
Mail received on 10 March 2015.
Dear Customer,
Thank you for writing to Aircel.
Your service request number is 1-[protected].
With reference to your e-mail dated March 09, 2015 regarding balance deduction dispute.
We would like to inform you that, as we tried to contact you however your number was not reachable and as per our records you have been charged for using Rs2/- per day SMS pack, please dial *121*02# to deactivate Rs2/- SMS pack. Hence charges found correct and no waiver is applicable for the same.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services always.
Thanks & Regards
Davinder Pal
Mail sent on 11 March 2015.
Dear Sir,
Please refer to your mail dated 10 March.
Your office has stated that the charges found correct. Please note, the charges deducted are not only illegal, but unlawful and incorrect also. In this context, please let me have the para-wise replies of the following:
i) On record, I never requested to activate the service. Why this was activated?
ii) Has the responsible individual been pinpointed who had done such dishonest job?
iii) The wrongful job of such activation o[censored]nwanted service was initiated from your end. In spite of my several request, why this was not deactivated at your end? Why am I being requested to initiate to stop the service where some other is blameable for the crime?
iv) Why the unauthorised deducted amount still not refunded to my balance.
iv) Why the case has not yet been forwarded/referred to higher competent authority if the same is not resolvable at your level?
Thanking you, in anticipation of a prompt action please.
NILOTPAL ROY MAJUMDER,
New Delhi.
Mobile No. [protected].
Mail received on 10 March 2015.
Dear Customer,
Thank you for writing to Aircel.
Your SR number is 1-[protected].
With reference to your e-mail dated March 11, 2015 regarding Aircel number# [protected].
We would like to inform you that, we tried to contact you for the resolution of your concern, but unable to get through. Further, kindly share suitable timings for calling so that we can be able to assist you better.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services always.
With Regards
Neha Nain
Customer Care
Delhi
Mail sent on[protected].
Dear Sir,
Please refer to your mail dated[protected].
In this context, please note from your record that, your Customer Care Services have already talked to me and due to some disturbance on line, we could not communicate well. I then requested him to send the reply in mail only for further future reference.
It is therefore requested to do as above.
Thanking you, in anticipation of having the replies of my requirements, mentioned in my previous mail at an earliest.
NILOTPAL ROY MAJUMDER,
New Delhi.
Mobile No. [protected]
Mail received on 13 March 2015.
Dear Customer,
Thank you for writing to AIRCEL.
Your service request number is-1-[protected]
This is in reference to your e-mail dated 13, March 2015, regarding Aircel number #[protected]
We would like to reiterate you that, as per our records you had activated NDSMS2N pack through USSD mode and got 25 Local + National SMS with 1 day validity, which is an auto renewal pack Rs2/day.
We would also like to clarify that, this SMS pack activated by your end through USSD (shot code). Therefore charges are correct and no waiver is applicable for the same.
Please dial*121*02# to get deactivated this SMS pack.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services always.
Thanks & Regards
Ram Kumar |
Mail sent on[protected].
Dear Sir,
Please refer to your mail dated[protected].
Para-wise reply of my requirements is not found placed on it.
Re-iteration of false statements from your end is not only against all type of legal procedures, but also goes against the long goodwill of your concern. Please let me know the procedure how did your superb technicians activate the pack without any of my initiations, so that, I can alert the other Indians about such type of dishonest business, which, I may guess that, even some of your own neighbours also have surely faced.
Thanking you, in anticipation of refunding the dishonestly and illegally deducted amount from my balance by your concern.
NILOTPAL ROY MAJUMDER
New Delhi.
Mobile No. [protected].
Aircel customer support has been notified about the posted complaint.
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in