Aircel Complaints & Reviews

Sir, now am saw this bill Invoice for Aircel No. [protected] from 08/01/2015 To 07/02/2015 - Invoice No.[protected]. Am not saw previous bill. So am feel with all previous bill extra payment Rs.100/-, this charges is over. I am past 10 years your costumer. Now am changed another network in my number:[protected].

Hi my name is SANDIPAN DAS i am an aircel subscriber. my aircel no. is [protected], Aircel video club has been automatically subscribed in my no. The amount of Rs. 10 has been deducted today Pls deactivate this service from my aircel no. as soon as possible & reverse my Balance . Thank u.

I have an aircel number, [protected], patna, bihar, india. Was using it on a regular basis. 8 months ago i purchased a new android phone, and i found that particular sim was not working on the new cell phone, i used it in a normal black and white cheap phone, near about 2 montha ago, eventually, it stopped working on that fone too, i approached near by aircel office to get my sim replaced as i thought it may happen that sim has got old and so it was not working, the employess at aircel office asked me to visit a far away aircel office because they neither had a new sim to get my older one replaced, nor could their system show that my sim is still working or not. Why shall i visit a far away aircel office, its their responsibilitu to get my dount cleared, if i am supposed to visit another aircel office then what for they are available there?

My name is saurabh ray and i am aircel user.my contact No. is
[protected].On last sunday i got a message from aircel-"dear customer
your service request no 1-[protected] has been registered with us and
will be processed by 9/2/2015".after that my number has been
deactivated.i could not understand the matter.actually what happened ?I
have never ever requested for this.when i called aircel customer
care.each and every time different answers have been given by them.they
could not resolve my issue.and they used to say request has been
generated by you.without getting correct information what am i supposed
to do.so i need help to shoot out my problem.

Dear sir I want to submit my complane that I was using aircel number [protected] in india but now I left India for some month that why i just stop using it and that sim is with me and I was registerd on watsaap through that number and now I got to know that somebody is using that number with my profile picture also that number is still active and somebody is using it. Sir please suggest what to do as my watsaap is still active and using by someone through this number and it's unsafe for me.

Hi,

We are using aircel connection (mobile) for nearly 10 years the number is [protected]. Till date the bill for this mobile have not exceeded Rs.1000/-.You can verify with the earlier bills for the bill amounts paid by us from service providers records. But this time the bill has come to us as Rs. 18408/- . The reason stated is that some ISD numbers were dialed from this number, which we have not done or no one in our family have done it.

We feel that our number has been used to make these fraudulent calls by some unknown persons in Somalia since aircel confirmed its somalian code. This mobile is my fathers who is retired for the last 14 years and he has no contacts in Somalia and the mobile he uses it only mostly for his incoming calls.

We request you to look into this matter and investigate and reverse the amount at the earliest.

For further contacts you can send us a reply at [protected]@hotmail.com or [protected]@gmail.com

Regards

Leena G

SUBSCRIBER
Dtd 12.2.2015


Dear Ms. Leena,


Greetings from Aircel!


With reference to your email dated 04/02/2015, we have investigated the concern regarding billing charges for the mobile Number: [protected].


We wish to confirm that the Mobile number [protected] is very much active with ISD services.


We also confirm that charges of Rs 16, 100/- were incurred on calling the ISD numbers[protected] and[protected], 3 calls made on 27/12/2014 and 1 call made on 21/01/2015 and the same is authentic as the outgoing call was initiated from the mobile number [protected].


Further to the same, we request you not to call back any unknown ISD numbers.


Your Appellate Docket number: 1-[protected]


Ø To know your billed information SMS: BILL to 121

Ø To know your unbilled information SMS: UNBILL to 121

Thanking you and assuring you of our best services at all times.


For any other clarifications, please feel free to call our Customer Service Centre at [protected] or mail us at [protected]@aircel.co.in or [protected]@aircel.co.in.


Warm Regards,


Shamala


For Aircel Cellular Limited

Appellate Cell


Note: Please be informed that the working hours for Appellate cell is from Monday to Friday between 10:00 am to 6:00 pm.


[protected] Original Message[protected]
From: [protected]@hotmail.com
Received: 2/4/2015 10:42 PM
To: Chn - Appellate (E)
Cc: Chn - TalkToAircel (E); [protected]@gmail.com
Subject: FW: Bill


Dear Sir / Madam,


Please note that there are few fraudulent ISD calls[protected] = 3 calls from this number and one call from[protected] on 27 December 2014 and 21st January 2015 respectively) which have been made using the number [protected] (bill attached for your
reference)


Hence request you to arrange the following to be carried out.


1. Investigate the misuse

2. Reverse the amount billed for these calls

3. Block the ISD service in this mobile number


A confirmation after effecting the above would be appreciated.


Thank you and have a good day.


Regards

Leena


Date: Wed, 4 Feb 2015 16:00:15 +0530

Subject: Bill

From: [protected]@gmail.com

To: [protected]@hotmail.com


Dear Sir,


Find the bill attached below,


Aircel- Chrompet

i am Pavan Kumar M J any time customer care call busy busy busy say cut the call and 1 time answare the call complaint my problems amout cuts daily 3 rs per day before 10 days rise the complaint no 1-[protected] rigisterd now clear the problem solved daily message same KTK306RC3N renewal failed please recharge message my inbox daily please problem solved sir daily 20 times customer care call busy busy busy say cut the call customer care number me dailed the numbers 121, 198, 1909 the 3 numbers no answare the call sir please problem solved the compoint rise sire

I have been using 3 Aircel PostPaid SIM since 2014 ([protected], [protected], [protected]) and on 21st October 2014 my mother's Phone got stolen so I reported the customer care executive to deactivate my SIM on the same date. I have been a responsible citizen as I always pay my bills before time but since October I always get all the three bills so I thought may be the Bill Dispatch department was not informed that [protected] number is been deactivated. So I never paid that bill and you can check i always pay the other two bill on time. Now today when I got the summon (REG. NO-04135/13) from some Advocate regarding the immediate payment of the bill for [protected] number I called the customer care center and asked them to check that I have informed them to deactivate my SIM, they said the request is registered but "You didn't said that you have to permanently Deactivate the SIM, so we temporarily deactivated your SIM " that's why you have to pay the Bill. I don't understand that neither I said I want to permanently deactivate the SIM nor temporarily deactivate the SIM so it is the responsibility of the customer care executive to inform the consumer that "you want to temporarily deactivate the SIM or permanently and the fact that if you temporarily deactivate the SIM then you have to pay the monthly rental". Since October if I am not using that SIM then how come I am being charged for that SIM if the company knows that SIM is deactivated. Please provide me any solution. Please reply back ASAP since I have got the notice to pay for the bill in next 7 days. With regards Sameer Dhasmana

My Mobile is : [protected] My Name : J. Selvanathan I gave ECS request on[protected], Till date NOT activated. I have request for deposit Return of Rs.2000 on[protected], Till date NO news from Aircel. Both SRs 1-[protected] (ECS) & 1-[protected] ( Deposit Return) were from COCO Tambaram . Aircel has debarred out going call facility since 9-2-2015. Yesterday,[protected], I went to Tambaram office and asked them to debar ISD call facility also and adjust the current dues against my Rs. 5500 deposit with Aircel. To day, they told me such adjustment cannot be done & they forced me to pay the current balance so that Aircel can return my deposit Rs. 5500. I am surprised about the Aircel rule against the general norm that the deposit is meant for final adjustments. I paid Rs. 1670, the current payment & asked them to cancel the service & return my Rs. 5500 deposit. (SR Number : 1-[protected]) Please REPLY me what I should do. When my deposit will be returned. ? When Aircel cannot return Rs. 2000, the extra deposit, I dont have any Hope to get my money. Hope You can understand my frustration which has directed me to cancel Aircel service. Please Note, I am your user since 2007. Regards, J. Selvanathan

Hi Im abdul abdul bari my no is [protected] presently I'm in international roaming i.ein saudia arabia My balance was 390+ rupes When i reached in saudia arabia Assoon as open my phone when I chek bal its jst 104 rupess 290+ rupes debuted frm acount This nt first time for me to romaing international with ths no I have went on international roaming previously also bt nothing hapen bt nw all of sudden 290+ balance debuted from account I m unable to recive phone Plz slove my problem soon and return my balance Hopping you wil helpful for me

I had recharged My Mo.no[protected] Rs135/- on Aircel online through bill desk by citi credit card but still not yet credited to above my mobil no.[protected] please look into the matter & Credit the same Thanking you [protected]@rediff.com [protected] Citibank Dear Citibank Cardmember, Thank you for banking with Citibank. Rs 135.00 was spent on your Credit Card 4386XXXXXXXX1022 on 10-FEB-15 at AIRCEL. Save while you spend with over 5000 offers & privileges on your Citibank Card. Know more Assuring you of our best service at all times. Warm regards, Manager - Customer Service Visit us at www.citibank.com/india or call CitiPhone.

Hi, this is jai prakash ray, i have two connection with this provider and i have been getting charged incorrectly everytime i get the recharge done more than 10 Rs. Every time it chagres saying thank you for using aircel services and charges 5Rs every alternate day and if it more than 10Rs. recharge. when ever i send any mails to this department, it stops and there after it starts again, and it happens on this([protected]) all the time and some time on ([protected]) this no. Thanks! Regards Jai Prakash Ray

SIR/MADAM, WHILE SURFING IN INTERNET IN MOBILE AUTOMATICALLY THE VALUE ADDED SERVICE IS ACTIVATED AND MONEY IS REDUCED.I CALLED MANY TIMES THEY ARE TELLING THEY WILL REFUND IT BUT UNTIL NOW I HAVE NOT RECEIVED ANY REFUND MONEY .FOR PAST 3 MONTHS I AM FACING THIS PROBLEM, I LOST AROUND Rs. 600 rupees.You can see my account info.I dont know what to do.Customer care is not responding properly.Please help me to solve this problem.My name is sriganesh and mobile number is [protected] from coimbatore, tamilnadu.since i am using prepaid i cant upload proof.

Sir, Please send me the address and the name of this number "[protected] ", Kindly do the needful and send the detail and address in my email address [protected]@gmail.com. Thanking you in anticipation, Yourfaithfully Dwijamoni Singha

I HAVE APPLIED FOR MNP TO VODAFONE MY MOBILE NO. [protected] MNP NO FT465654 DT.31.01.2015 IT ENDS ON 16.02.2015. BUT TILL DATE THIS MNP NOT ACCEPTED BY AIRCEL. ON WHAT PURPOSE YOU ARE REJECTING. I DONK LIKE YOUR SERVICE. PLEASE RELEASE ME IMMEDIATELY. WARM REGARDS S.SATHIAMURTHY

Myself [censored]al kumar mittal I have mobile recharged through OBC Debit card twice the report is transaction failure and amount is deducted twice 180 + 108my ATM Debit Card. The details is as follows:-Day & Time: 07.02.2015 Time 1.00 PM (Approximate)Amount: 108/-Day & Time: 09.02.2015 Time 12.36 (Approximate)Transaction Failure Rejected by Acquirer AIRCEL Transaction ID RJ81048109951423465349469 Amount: 108/-The Total Amount is: 216/-So it is requested to credit my above balance as soon asin my A/C [protected] debited by my OBC debit card.

Sir I did not choose any Aircel service but i have some message from DD Aircel for address Verification and say that call 59059 to the address Verification. but I could not call or inform this number(59059) that's block in my won mobile number. The messages getting for the Mob no. [protected] [protected] [protected] [protected] [protected] [protected] I did not know these mob services, so check and verify they are given mobile number

Hi, I am devaraj aircel prepaid customer using the numer [protected] for more than 7 years. on 05.02.2015 recharged the net card for Rs.148 and topup full talk time for 150. when i saw the balance on 07/02/2015, it shows nil balance even i was not calling a single call. So i call aircel customer care on 07/02/2015 and registered a complaint of this and received complaint register no. 1-[protected] thro message with reply of problem will be reverted by 10/02/2015. This misbehaviour not happened only in this months, previous month also happened. So, i need speedy action and money back. Please do the needful.

Hi, I'm using AIRCEL PREPAID in Karnataka (Bangalore) circle - My number is [protected]. I observed that AIRCEL has auto subscribed with Model View Club for 30 days and an amount of Rs. 99 has deducted from my prepaid balance. Numerous attempts to reach customer service have been futile. Can you kindly suggest further course of action? Thanks, Alok Kumar [protected]

I have paid the post paid bill for R.S. 123.00but no confirmation mail and message yet come.And also i am in thiruvallur district they give the post paid plan 3G 500 mb but in my area 3G is not getting.my location is Elavur bazar near gummidipoondi.Kindly do your needfull. Best regards, S.Dhanasekar