Aircel Complaints & Reviews

I was using Internet. but after data was over. I immediately changed my data setting to another number, because I am using dual sim phone (nokia lumia 630 dual) . but after that they deducted my money. very unfortunate that I cannot call at any emergency situation. Please Help and resolve it.

Hey I m Chetan from Pune..My phone number aircel is [protected].I recharged my mobile with 100rs yesterday..today while i was surfing on the internet automatically after surfing i got a msg from aircle that 50 rs hass been decuted for Babe Pack even wehn i dint call or even sent one small sms.when i called there customer care they are not helping me out.Please help guys.I want my 50 rs back because it was my monthly rechagre pocket money.pls help

Hi,
I am using Aircel Tamilnadu prepaid services. Frequently i am facing that money will be deducted from balance without my knowledge and activated some unwanted schemes. still now 170 rupees has been deducted from my mobile account balance without my knowledge. Regarding this i have called to customer care and asked them to stop these kind of activities but there is no action for this problem. Please help me to resolve this issue. Whenever i do top up recharging with in 4 days provider activating some services without my knowledge and deducting money from my balance.


Thanks
Dinesh L

Dear sir, sufficient place is available for tower installation in the
Top of 2nd floor roof . Total area is more than 4000sq feet which is
Distance from main road is only 200 meter .There is no aircel network is
In this area. :- village at/po gadadhar pur, ps-tigiria -dist cuttack, odisha-754030 contact mr -indramani rout- [protected]/[protected]

Sir, I am the 3G data customer of Aircel on my mobile No- [protected]. Daily one message comes to the phone to recharge Rs.51/- to get 1Gb data for 30 days validity.On 28.01.2015 I have recharged Rs. 51/- Tr. No- KOR[protected], But no data provided me, on 29.01.2015 I have recharge Rs.51/- Tr. No. KOR[protected], But nothing provided me. My mobile No. for talking [protected]. Just now on the same mobile same offer send me for recharge. Please solve it. Regards, Gautam Kumar Maiti, Dakshineswar, Kolkata

Dear Team, I have been used Aircel prepaid mobile no [protected] from last 8-9 Years but your company deducted Rs 80+ on 29-1-15 due to Aircel net pack. Then i had the check in the morning why Rs.80+ was taken from my balance and your customer care representative told me that that i had already used up my net balance and was using above it but there was 609.0 MB left and your executive responded (RUDELY) saying that 609.0 MB is for only my watsapp and Facebook, but according to the plan my balance remained the same as above 609.0 MB, and i have used internet pack in the past as well, i had recharged for (349) on this plan i get 3G&2G Unlimited 3 GB for 60 Days. My only question is why did Rs.80+ got deducted from account when i still have 609.0 MB left and my net pack balance is only expiring on 13-02-15 and no where it is mentioned that my net pack balance comes below 600 MB or less and then it is only used for my watsapp and Facebook (Social Media) . Moreover your own CSR does not know must about your own product (Aircel), Because in past when every i have recharged i have only recharged for Unlimited on 2G&3G Packs but all of a sudden your CSR says that the 349 plan is a limed plan and 1GB data is divided for 3 months, when on your own website it cleanly mentions the 349 plan in 3G if for 3GB and after i finish 3GB it will be unlimited 2G Data. I am experiencing a very bad time with your Customer care Executives. There is 0% Cooperation from their side. I called up your Customer Care 3 times in the morning, but your Executives are disconnecting the calls directly without resolving my problem And the customer service representative's there are so rude that they don't bother to answer and even if they answer they have the same set of answer for any question, though i ask a valid question, they say (CAN'T YOU UNDERSTAND WHAT AM SAYING TO YOU), I hope you will take necessary action and return my balances, and please ask your customer care representative to talk to customers in a polite way, so that you don't get any complaints in the future from other customers. Regards, Suraj.v [protected] Aircel surajv.[protected]@gmail.com

For the past week Aircel's ISD service has been erratic. Since last night have been unable to call the US either through the 54444 or conventional service. Customer Care at Chennai just told me that all is okay and the problem must be in the USA! Not just inefficient, but blaming the US for their own pathetic service. [protected]

My aircel number is [protected]. I returned to pre-paid from postpaid. I requested for refund of my deposit amount. But since I shifted my home, I requested for address change. But the customer care representative at OMR STORE told me that they will get the cheque at this store and I can collect the same at the OMR store. But then I visited them again and another representative told me that cheques won't be delivered to store and took my new address so that the cheque will be delivered at my address. Then on my last visit they told me that the cheque will be returned to head office at Chennai, and they promised me to fetch the same for me and asked me to collect there. Later today the same representative tells me to check with post office. Please tell me how to get my refund.

Dear sir
It is request that my SIM has been by Aircel as it is post paid but neither received bill nor intimate by any mode so please send bill status on cell no# [protected] and I promise that I'll pay look after all pending amount payable.
Therefore I am facing problem so please be continue to network.

Customer loyalists
Mr.Kalish chowdhary
H.N-123, Bhangar Mohlla,
Madanpur Khadar(SaritaVihar)
N.D-110076+

I have done 199 RC from top ups & special recharge in aircel website. The plan has 1gb data and 90 rupees talk value. After getting a message from aircel saying 207:Txn No. CHR[protected] to recharge MRP 199 is successful. I started using my mobile internet, end of the day I have been charged for all the usuage and I called up customer care they transferred my call to senior executive who not even attended. Loss of calling customer care 22 rupees. I had a talk value of 90 rupees where inspite of having 1GB data, I have been charged, and for trying to log a complaint against that I have been charged 22 rupees and no one listened to it or no complaint taken up yet. I want aircel to fix my problem and refund my money Mohan

it is since 2-3 instances that unauthorized amount has been deducted from our a/c (mob- [protected]) today Rs. 30/- has been deducted from main balance against Music connection VAS without our consent. On several contacts with customer care (121/198)..no response received from their end. It is really very disappointing & unexpected from reputed telecom like your's Aircel, that such cases are committed for unauthorized deductions. It is earnestly requested to pay back Rs. 30/- to our main balance, and have a full proof system so that such fraudulent are not repeated in future. your early action will be highly appreciated in this regard. Thanks.

Hi, I have been using Aircel for the past one year and since the day I changed my number, the reception of Aircel is really bad even in Metropolitan cities. Whenever I recharge my number via online portal it was not successfull. I had to use a third party recharge portals. And the money deducted for unsuccessfull transactions was not returned. I have called customer care several times and they are not responding properly.

PRAMIT THAKUR [protected] I HAD TAKEN AIRCEL PREPAID SIM CARD ([protected] ) ON 23RD OF JAN 2015 IN THANE, MUMBAI . TAHT DEALER HAD TOLD ME TAHT IT WILL GET AVCTIVATED WITHIN 24 HOUR NOW TODAY IS 5TH DAY WHICH IS GOING COMPLEETE BUT STILL MY SIM IS NOT ACTICATED WHEN I HAD SPOKEN IN CUSTOMECARE DEPT OF AIRCEL THOSE EXECUTIVE TOLD ME TO CONTACT DEALER WHEN I HAD WORD WITH MY DEALER HE TOLD HE ALREADY SUBMITTED MY DOCS TO AIRCEL ON SAT 24 JAN 2015 AS SHOWN ME THE CONFERMATION RECORD AND HE SATTED THAT DELAY IS TAKEN PLACE FROM AIRCEL COMPANY'S END. WHEN AGAIN I HAD SPOKE IN CUSTOMECARE DEPT OF AIRCEL AGAIN EXECUTIVE TOLD ME SAME STORY TO GET IN TOUCH WITH DEALER. I AM FEELING LIKE TENIS BALL IN BETWEEN AIRCEL COMPANY AND DEALER . ITS PATHATIC SERVICE OF AIRCEL PEOPLE IN TELICOM INDUSTRY

Hello sir, My no 1 year old .I submitted the mnp request for my number.One day vodafone company call me they give me best plain next day his agent give me new sim and i pay 250 Rs security money and documents. I have all prove voice recoding + 250 Rs slip. But one month over my number not change in vodafone ..4th time vodafone company msg me your porting code rejected by your current operator due to the porting code does not match. Company cheating me. Thank you.

Mere ac me kal rat ko 39.13 rupees tha aur aaj subhah 9 rupees hi Bach gaya mere paisa lotta do nhi to I will definately police complaint karunga ye aapka natAk achaaa nhi hai bar br paise kat lete ho tumhri mAki...agar 5 hours me paise return nhi hue to fir dekhna paise kya ped par ugate hai kya

This is AnilKumar PK from Banagalore. I have my aircel number [protected] . i have been charged rs 5 on 26 jan saying you have been subscribed for the video talkies and on 27 jan 2015 i have been charged rs 50 saying your video talkies plan has been renewed for 15 day. i did not ask for any subscription nor anything even i have activated NCPR service so that no useless calss comes to me . when i called the customer care he said i have activated it. what kind of rubbish nonsense reply is this. useless deduction from number. i request for a refund he said its not possible. i then messaged to stop the service when i messaged the reply was no such pack has been activated . then how i was been charges rs 55. currently iam having 2 aircel sims. i will register a police complaint against the company and stop the service of my sim and ask all my collegues who are using aircel to stop thier aircel sim. this kind of bad experience is untollerable from aircel. i have been charged many times uselessly in the past 3 years.

sir I would like to draw your kind attention in unfair charges in Aircel.They dedicated balance from main account without any cause when we ask about to customer care every time they said their system is not updated till now.upto 24 hr they ans same and after 24 hr they either block the customer care no or says update remains our database 24 hr only.It happens to me several time Today 36 r.s deducted from my account.They do the same. I earnestly request you please take a step and stop this business happens in telecom circle in India Thank you

On 23rd january 2015 i got recharge of rs.200 at 6:35pm; next in the morning when i woke up and checked my phone there was a message of deduction of rs.199 from my phone balance account. When i called customer care service 121 at around 10:30 a.m. on 24th jan 2015 then customer care executive gave me reply that amount is being deduct of net usage. When i inquired further she refused to provide details and even blocked my number. From then i haven't received any reply nor i am able to call them. Then whom should i ask about the details. I would like to lodge a complaint on aircel service provider to refund me my rs.199 without any useless deductions.

Hi, This is to inform you that the account balance on my phone is getting deducted for unknown reasons. Every 2-3 days Rs.10 is automatically deducted. I have lost more than Rs.120 by this. Such kind of shady deduction of balance is absolutely untolerable. And I would suggest everyone to stay away from aircel. I have not activated any VAS or data plans or any other such services. Please refund the balance to my account. Number - [protected] Thanks, Sudesh

On 23rd January 2015, I recharged my mobile with Rs155 which provided Rs 175 for talktime and 25 local and national SMSs for one month. The talktime service was used for not more than Rs 50. However, on 26th January I was left with Re 1 only. The custumer care services were unavailable every time I contacted. I request you humbly to look upon the matter. My mobile number is [protected] registered under the name of Mr. Radhey Shyam Maurya.