Aircel Complaints & Reviews

Dear Sir,

It requested that I am using the SIM of Aircel Company since last one year.
Few month ago companies customer executive call me to change the physical
bill into e-mail bill so I provide him my email ID so that I can print the bill well in
time and get it refund from my office but till date they do not provide me neither
physical bill nor send me in my email address. Sir due to non viability of bill I
could not claim the bill amount from my office & as per request of companies
customer executive I deposited the bill amount through internet banking.
Sir in this regard the companies executive call me at my office hours and disturbed
my work badly.

Therefore, kindly lodge my claim for Rs5000.00 on Aircel Company and credit to my
account [protected] at SBI Gulabi Bagh.

Thanking you,

Yours faithfully
Indra Singh Dungriyal
Mobile [protected]
email ID [email protected]

I have registered DND more then 4 times in my father mobile([protected] - Aircel), But still now we are getting calls and SMS from that aircel company...
each and every day its disturbing, my father receiving more then four calls and 5 sms per day..

while i calling the customer care they are not responding well...
here i am requesting you to do favor for me

Thanks.

hey ,I have brought a aircel 3g dongle sim ([protected]) 3,4days ago and recharged it with frc of Rs 749(15 gb data scheme), but the Sim when I use with my i ball or Micromax HSPDA modem,it does not search the network inspite of the availabality of the full 3g network in our area, one or two time, network came and i used the internet properly but most of the time ,my modem only initialise after inserting the sim and does not show any network,what shall i do ? One more thing, I have one more aircel 3g converted sim and when i insert that sim in the modem it shows full network of 3g. So is there any problem with my sim if yes will it be replaced? Contact me asap please on [protected]

Aircel people not looking at my concern and problem. They are simply calling every day and asking me to pay the bill. And now they have blocked all outgoing calls including the Aircel Complaint number 198. They are increasing the bill by 8 rupee everyday and calling everyday for bill due (every time new guy and I will have to explain everything). They don't care about customer at all. I have raised service request saying that I am unable to even call 198. I got SMS that the SQ is resloved then I tried to call them to talk about my original problem. But still I am not able to call 198, It says "outgoing facility is not available"

They are asking to pay for internet even after taking "advance internet plan" for a year. I had paid 3000/- + tax ~ 3700/- total for this plan about 9-10 months back. And now they are asking for 1125/- again (internet only). I had raised complain many times by call as well as email. But they will close the complain without resolution. I have asked to do the settlement and close my connection. That also they are not doing. Pathetic guys.

I am ready to pay for internet what they are asking if they close my connection but they should reduce from 3000/- + service tax since I have not availed the service for one year. I am unable to raise any complain not over call since 198 is also blocked.

I don't know what to do now. So, I request you people to ask them to immediately stop my connection even they will keep increasing the bill by 8/- every day and do the settlement and free me from AIRCEL (Worst Operator).

Email Conversation below.

[protected] Forwarded message[protected]
From: Karnataka - Care (E) <care.[protected]@aircel.co.in>
Date: Fri, Jun 21, 2013 at 12:04 PM
Subject: RE: Re: RE: Re: RE: Re: RE: Re: RE: Fwd: RE: Re: Wrong billing done for my mobile [protected] - on data usage
To: ritesh.[protected]@gmail.com
Dear Mr. Ritesh,
Thank you for writing to Aircel.

We apologize for the inconvenience caused to you.

This is in reference to your e-mail dated 20/06/2013 regarding network issue. We would like to inform you that our network team is still working on the issue, and we will keep you posted as soon as the issue gets resolved.

It is our privilege to have you as our valued customer.
Thanking you and assuring of our best services.

Regards,
Customer Service
Aircel

For any queries please contact us on 1288 Aircel Toll free Product IVR for information /activation/ deactivation of all services from your Aircel mobile and 198 (toll free) for any complaints, you can also email us at care.[protected]@aircel.co.in (Monday to Friday between 10:00am to 6:00pm).

[protected] Original Message[protected]
From: ritesh.[protected]@gmail.com
Received: 6/20/2013 11:38 AM
To: Karnataka - Care (E)
Subject: Re: RE: Re: RE: Re: RE: Re: RE: Fwd: RE: Re: Wrong billing done for my mobile [protected] - on data usage
Hello,

Still nothing has been done for the issues I had reported. I am just getting reminder calls for bill payment. Some 1-2 week back, one guy he called to remind me for due bill. I told the reason then told that he had raised my concern to the network team and
they will get in touch with me. But until now nobody contacted from network team.
Apart, from yesterday evening I am unable to make any call or SMS. Even I am unable to call to 198 which should not happen. One customer care executive also agreed and raised a SR 1-[protected].

I am sure that my number has lot more new-new problems and the customer care is least bothered about my problem/concerns. All you guys wanted me to just double pay for internet. I am really frustrated now with Aircel.

Regards,
Ritesh
On Wed, Jun 12, 2013 at 1:41 PM, Karnataka - Care (E)
<care.[protected]@aircel.co.in> wrote:
Dear Mr.
Ritesh,
Thank you for writing to AIRCEL.

This is in reference to your e-mail dated: 11/6/2013
regarding network issue. We would like to inform you that we have forwarded your concern to network team and same will be resolved as soon as possible.

It is our privilege to have you as our valued customer.
Thanking and assuring you of our best services.

Regards,
Customer Service
Aircel

For any queries please contact us on 1288 Aricel’s Toll free Product IVR for information /activation/ deactivation of all services from your Aircel mobile and 198 (toll free)
for any complaints, you can also email us at care.[protected]@aircel.co.in
(Monday to Friday between 10:00am to 6:00pm).

[protected] Original Message[protected]

From: ritesh.[protected]@gmail.com
Received: 6/10/2013 6:33 PM
To: Karnataka - Care (E)
Subject: Re: RE: Re: RE: Re: RE: Fwd: RE: Re: Wrong billing done for my mobile [protected] - on data usage
Hi,

Please answer my questions first and then we will talk about discount and all later.

1. Why it never latched to Aircel network through out my travel to Rajasthan as I was mostly traveling by either Bus or Train and was in tree cities also. It should have latched at least once If network selection was automatic.

2. And whey it latched automatically to Aircel when I entered in Karnataka. It should have stayed back to Vodafone if intentionally latched to Vodafone.
Regards,

Ritesh
On Mon, Jun 10, 2013 at 6:20 PM, Karnataka - Care (E)
<care.[protected]@aircel.co.in> wrote:

Dear
Mr. Ritesh,
Thank you for writing to Aircel.
We apologize for the inconvenience caused to you.
This is in reference to your e-mail dated: 09/06/2013 regarding the bill charges. We would like to inform you that we have verified

the account details and found that you have browsed internet from 19/05/2013 to 26/05/2013 by latching with other service provider, hence the charges were applicable as per the default tariff.
We regret to inform you that we will not be able to refund any amount in this regards. The discounts as per the data plan will

be only provided if you latch with Aircel network.
It is our privilege to have you as our valued customer.
Thanking and assuring you of our best services.
Regards
Customer service

Aircel
For any queries please contact us on 1288 Aircel Toll free Product IVR for information /activation/ deactivation of all services
from your Aircel mobile and 198 (toll free) for any complaints, you can also email us at
care.[protected]@aircel.co.in (Monday to Friday between 10:00am to 6:00pm)
[protected] Original Message[protected]

From: ritesh.[protected]@gmail.com
Received: 6/9/2013 9:09 PM
To: Karnataka - Care (E)
Subject: Re: RE: Re: RE: Fwd: RE: Re: Wrong billing done for my mobile [protected] - on data usage
Hi,

Have you ever try to understand why I was latched to other network. Who's problem is this. I do not see Aircel Network whenever I roam.

- Ritesh

On Sat, Jun 8, 2013 at 3:11 PM, Karnataka - Care (E)
<care.[protected]@aircel.co.in> wrote:
Dear Mr. Ritesh,
Thank you for writing to AIRCEL.
This is in reference to your e-mail dated: 7/6/2013 regarding billing related.
We would like to inform you that we are unable to post any wavier for data usage as you have latch on to other service provider. Regarding cancellation we request you to clear the outstanding amount of Rs.1411/- as on 08/6/2013 and confirm us
back so that we can process your request for cancellation.
It is our privilege to have you as our valued customer.
Thanking and assuring you of our best services.

Regards,
Customer Service
Aircel
For any queries please contact us on 1288 Aricel’s Toll free Product IVR for information /activation/ deactivation of all services from your Aircel mobile and 198 (toll free)
for any complaints, you can also email us at care.[protected]@aircel.co.in

(Monday to Friday between 10:00am to 6:00pm).

[protected] Original Message[protected]

From: ritesh.[protected]@gmail.com
Received: 6/6/2013 12:36 PM
To: Karnataka - Care (E)
Subject: Re: RE: Fwd: RE: Re: Wrong billing done for my mobile [protected] - on data usage
Hello,

But what a customer is supposed to do when he was not getting AIRCEL service in Rajasthan?See for calls I am OK. I am only asking to waive off the DATA charges since there were no AIRCEL service and I was not told of such a rule even after making advance payment 3000/- for only internet.
Otherwise, accept this mail as my request to close this connection and let me know the settlement amount.

Thanks and Regards,
Ritesh
On Wed, Jun 5, 2013 at 6:46 PM, Karnataka - Care (E)
<care.[protected]@aircel.co.in> wrote:
Dear Mr.
Ritesh,
Thank you for writing to AIRCEL.
This is in reference to your e-mail dated: 4/6/2013 regarding billing related. We deeply regret for the inconvenience caused to you. We would like to inform you that we have verified your account details and found that you have made calls and browsed internet by latching on to other service provider, hence we are unable to post any wavier in this regard.
It is our privilege to have you as our valued customer.
Thanking and assuring you of our best services.
Regards,
Customer Service
Aircel
For any queries please contact us on 1288 Aricel’s Toll free Product IVR for information /activation/ deactivation of all services
from your Aircel mobile and 198 (toll free) for any complaints, you can also email us at
care.[protected]@aircel.co.in
(Monday to Friday between 10:00am to 6:00pm).
[protected] Original Message[protected]
From: ritesh.[protected]@gmail.com
Received: 6/3/2013 6:44 PM
To: 1909.karnataka (E)
Cc: Karnataka - Care (E)
Subject: Fwd: RE: Re: Wrong billing done for my mobile [protected] - on data usage
Dear Sir,

I am writing to you as I am tired of explaining my concern to Aircel Customer Care as well as through E-Mail.
I am with Aircel with for around a year and had traveled 3-4 times to different cities in last one year. I had faced problem in registering with AIRCEL service in new cities couple of times and had got resolved by calling customer care
though landline (though not easy, had to call and explain many times). But in my last travel to Rajasthan, I was unable to see AIRCEL in available service list (I have attached the snapshot taken during my travel). Later my mobile registered with VODAFONE.
I thought I will use it since I had taken Advance rental plan plan for DATA for 3000/- and for calls anyway the charges are same. So, used internet couple of times. Now, after returning back I am shocked to see my bill which includes 1014/- just for internet.
I was in Rajasthan just for a week and got a bill of 1411/- whereas my average bill was 300/- per month and nothing new in my usage pattern. I had not seen such a shock during any of my previous travels.

I had tried explaining my concern many times to customer care but they do not listen and understand user's concern. I had used DATA unknowingly that It might be charged like this even after making an advance payment of 3000/- . Anyway I am not going to
use internet in future in such a scenario. Request you waive this amount for this time.
Hoping for a positive response and give me confidence to be with Aircel family in future as well..

Thanks and Regards,
Ritesh

On Mon, Jun 3, 2013 at 4:05 PM, Karnataka - Care (E)
<care.[protected]@aircel.co.in> wrote:

Dear Mr. Ritesh,
Thank you for writing to Aircel.
We apologize for the inconvenience caused to you.
This is in reference to your e-mail dated 1/06/2013 regarding billing related. We would like to inform you that we have verified your account details and found that you had been latched to
other network while browsing and making calls. Hence you had been charged for the same and we regret to inform you that we will not be able to post any waiver regarding the same.

It is our privilege to have you as our valued customer.
Thanking and assuring you of our best services.

Regards
Customer service
Aircel
For any queries please contact us on 1288 Aircel Toll free Product IVR for information /activation/ deactivation of all services from your Aircel mobile and 198 (toll free) for any complaints, you can also email us at
care.[protected]@aircel.co.in (Monday to Friday between 10:00am to 6:00pm)

[protected] Original Message[protected]
From: ritesh.[protected]@gmail.com

Received: 6/1/2013 6:34 PM

To: Karnataka - Care (E)
Subject: Re: Wrong billing done for my mobile [protected] - on data usage
Hi,

When I got this connection, I had asked this point very clearly that DATA is free on roaming or not. Your executive told yes it is. And that is the reason I paid 3000/-. Now It is not good to give some explanation to the user and ask him to pay any amount.
If this is the case your executive should have told frankly that It's free only in AIRCEL NETWORK. For call you any way charge where I roam in AIRCEL NETWORK or any other. So that is OK. But for data it is ridiculous to hear your explanation. As a customer,
It's not my fault if I roam in a area where AIRCEL do not have it's service (I had turned DATA on because I have Advance DATA plan). If you do not have service in any area You install BTS/NodeB rather than ask your innocent customer to pay for this thing.
Hoping a positive response on this.
Regards,
Ritesh
On Sat, Jun 1, 2013 at 12:55 PM, Karnataka - Care (E)
<care.[protected]@aircel.co.in> wrote:
Dear Mr. Ritesh,
Thank you for writing to Aircel.
We regret for the inconvenience caused to you.
This is in reference to your e-mail dated 31/05/2013 regarding billing related. We would like to inform you that we have verified your account details and found that you had
been latched to other network while browsing and making calls.
Please be noted that the internet and call tariff plan for browsing and Local/STD calls would be applicable only if you latch on to Aircel Network. Latching with other network
will be chargeable as per default tariff. Hence you had been charged for the same.
It is our privilege to have you as our valued customer.
Thanking you and assuring of our best services.

Regards,
Customer Service
Aircel
For any queries please contact us on 1288 Aircel Toll free Product IVR for information /activation/ deactivation of all services from your Aircel mobile and 198 (toll free)
for any complaints, you can also email us at care.[protected]@aircel.co.in (Monday to Friday between 10:00amto 6:00pm).

[protected] Original Message[protected]

From: ritesh.[protected]@gmail.com
Received: 5/31/2013 7:08 AM
To: Karnataka - Care (E)

Subject: Wrong billing done for my mobile [protected] - on data usage

Hi,

I that taken unlimited advance 3G + 2G data plan (Valid on roaming as well). And still I see that I have been changed for data when I was on roaming. I request you to correct the bill and send a new bill to me otherwise I will have to close my connection.

Regards,
Ritesh
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________________________________________

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
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Dear Sir/Madam,

I am using aircel since last 8 moths, while in these months i lost my 30Rs balance more than 4 times .When i contact with the customer care representitive i am getting the reply that it will not happend again ..But still i am facing this issue. Could you please help me to sort out this problem.

Mob no.[protected]

Regards,
Vishnu

Dear Sir,
My mobile no is [protected] of AIRCEL. Rs.5 was deducted today & I got a sms 'DTV News Pack is renewed at Rs.20.0 for 20 days. To enjoy updates or unsubscribe dial 56060114'
But i haven't subscribed for anything.Kindly do the needful to unsubscribe the same and refund the deducted total amount of Rs.53

i have a aircel connection. no is [protected]
i am having two problems :
1- i am having roaming pack which have a validity of 90 days and was deactivated in 28days only, i have raised complaint no is 1-[protected].
2- they have been deducting balance from my account from last four days for the roaming calls, for this also i have raised complaint no is- 1-[protected].

this is not only much when i call on customer care they used to disconnect the calls many times and not giving true information about my account and making fool of my. kindly look in to this matter and help me from being cheated.
some of the names of the executives are Durga, Farukh, Haspreet, Nischal.

thanking you

regards
Chankit bhalla
[protected]

I had a recharge of Rs98 on 27th May 2013. This is a internet Pack for one month with 1 GB 2G Data & 300 MB 3G Data. First thing, after recharge when I Checked my balance, there is no information about the 3G Data. After contacting the Customer Care of Aircel, They confirmed me that I have already accounted the 300 MB 3G data to my Internet account Balance. Then I started using the 3G Data by setting my device to "WCDMA Preffered", at that time I have almost Rs74 balance in my main account. But after few days, my main account balance goes to nil. But still now[protected] my internet 2G balance is above 900 MB.

My all friends, using other mobile service provider like Airtel, Vodafone etc told me it's a simple meaning of theft. When there are already 2G Data balance remains, nobody deduct money from my main account balance. After finished the 3G Data, it's automatically use 2G Data, then deduct from main account balance. otherwise what is meaning of the Recharge of Internet Pack? How can any user knows, when his 3g Data has over in the middle of important Internet session ?

Aircel is simply theft of their customer money. I have contacted customer care several times, but they told my deduction was correct. HOW???

i am using a aircel prepaid card([protected]). everytime when i make a top up a value added service according to the balance amount is getting activated auomatically like thought for the day, cricket alerts, etc., i search for the deactivation codes and deactivate them. but now when i call the deactivation portal line it says that i do not have any VAS activated but i get the messages daily and my balance is also deducted. please help me in de activation of all my VAS. i have also activated DND now. i donot need any services to be activated in this mobile in future.

regards
saravanan

I am using aircel mobile no - [protected].on 16th june 2013 , 20 rupees has deducted from my account, I lodge complaint againts it on 17th june, I got complaint no- [protected]. I got informed that my deducted ballance will be refunded within 24 hours, but i have not got any ballance, after 24 hours again i made call to customer care executive but without any satisfactory response he disconnected my call.
I request you to take necessary step against it.

Rahul kumar

Yesterday (17.05.2013) i tried to recharge online from www.aircel.com with a topup of Rs. 69. When the procedure is almost over it didnt show any message but my money got deducted from my account. I have got the message from my Bank. I tried to lodge a complaint to Aircel but they also didnt respond saying that I have to wait for 2 hours. Then I called after 2 hours but still the amount is not credited to my account. Please help me to get back my balance credited to my phone number

Hi Aircel,
On June 15th I called customer care to activate gprs monthly pack for my post paid number([protected])
He told that it will take one day to activate and he asked me to start using internet after one day.
I started using the internet after one day as suggested by the customer care representative. I was able to browse the internet. After one day, I recieved a message that i am reaching my credit limit.
Later I was unable to make outgoing calls, I also recieved a message that my bill outstanding is Rs 1800.

We recieved bill amount as Rs 2935.Please waive of the additional money charged(Rs. 2700) for the GPRS since I am not at fault. It is the sole duty of the customer care representative to either activate the monthly pack or intimate us not to use gprs since there is some problem in activating the monthly
pack.

Please note that the maximum credit limit of the post paid number is Rs. 600.(i.e in no way my bill amount can reach Rs. 2935). They have blocked both incoming and outgoing calls. Please reach me at the below alternate number in case of any queries

Regards,
Sabari Sivakumar
s/o Sudhar singh
Alternate Number:
[protected]

On 17th june 2013 at 3:24pm there was a phone call from a lady of aircel office from no[protected]. She just informed that i will have free music pack subscription with rs.30 charge for 1 month and said if i am interested i have to dial 543219.
At 5:49pm a sms came that i have subscribed to aircel music and deducted rs.30.

Hi,I am Avik Goon from west bengal,kolkata.I am a new aircel customer.My number is:[protected] I had recharged my mobile with 3 Rs.30 voucher recently.(last checked balance:rs.94). On 15th june 2013 aircel executive has called me and told me about some offer i denied to activate that but they activated(which i don't know) today(16th june) morning when i checked balance it was only Rs.4.i just get shocked i had call them on 198 they just deny to refund my balance.I just don't understand why they cheat and steal like this!

Respected Sir / Madam,

My name is Mary as i am 8 years Aircel Customer. my number is blocked on 8/06/2013 . so i went to near aicel showroom (Mylapore near P.S.Higher Secondary School) They given a New Sim Card on that day at
11.30 pm. Till now My number is not activated i went that showroom 5 to 6 times . but they didnt given a any solutions .they given the land line no[protected] this no i tried more then 10 to 15 times a day . So pls take this problem and given solutions to me . My mobile No : [protected]


Thanks & regards

Mary Alphonsa

There is a BIG FRAUD Aircel is doing with their on-net free roaming plans. I have been using Aircel's 'Simple Value 499' plan since last couple of years. The reason I took this plan was that it has 1400 mins free (on-net local+roaming). While selling this plan they assured me that if Aircel network is available at any place in India then the roaming would be absolutely free (since the mobile will use Aircel's network and not any other service provider's network).

But since last 1 yr, they have disabled this facility on my SIM card. When I am in Maharashtra, I get Aircel network. But when I travel to Rajasthan or MP, I start getting Vodafone/Idea network even if the Aircel network is present in that area. I checked on 4 handsets, but result is the same. I am forced to use other networks (like Vodafone/Idea etc) due to which I have to pay heavy roaming charges.

I first reported this to their customer care on 11-Jan-2013. The CC person said this issue can't be resolved and passed call to supervisor SANAL. Sanal assured me that this will be fixed within 72hrs and created ticket 1-[protected]. He told me to call him on ([protected]) when in roaming. I called on that number couple of times next 2 days, but each time the person who picked call said that Sanal is not available. Meanwhile I had to return to Maharashtra (my home network) so I left the issue for time being.

Then again on 27-May-2013 I traveled to Udaipur, Rajasthan and faced the same issue. I reported this to Aircel and the CC person said that the ticket 1-[protected] is now closed and didn't give a reason why. When I insisted, they transfer the call to supervisor TEHSEEN. I explained her the complete issue for about 30mins (wasting my money since i was in roaming). She said SANAL has left the company and so the previous ticket cannot be reopened or resolved. She raised a new ticket 1-[protected] and assured that this problem will be solved in 72hrs (again).

I didn't get any call or resolution for 6 days and i called CC again on 6-JUN-2013. This time (again not surprisingly) the person told me that Tehseen is not in office and transferred the call to another supervisor SUWARNA. I had to again explain the complete problem to her (took another 30mins on roaming - money waste). She asked me to wait 24hrs and the issue will be resolved.

I patiently waited for 5 days and then called again today (12-JUN-2013) and this time (once again) the CC person said that Suwarna is not available and transferred call to Tehseen. This time her behavior was very very rude and she bluntly said that all the tickets I had raised have been CLOSED and that this issue will not be resolved. I will have to pay roaming charges whenever I am out of Maharashtra.

This is not acceptable at all. How is it possible that my SIM is not catching Aircel network (automatically or manually) when the full network is available in that area. This is a fraud Aircel company is doing to lure customer into buying their costly on-net roaming plans and then then bluntly refusing to keep their promise.

I want stern action to be taken against the Aircel and the above so-called supervisors.

Dear Sir/Mam
I am facing balance deduction problem from last night dated 11-06-13,till now total 55rs got deducted from my aircel number [protected],i dont know the reason because there is no vas service activated,also there is no msg informing the cause of the deduction.
so pls i[censored] help me to get my balance back i ll remain thankful to you.

Respected Sir/Madam ,
I Indranil Bose a customer of aircel prepaid mobile service of west bengal telecom circle , my mobile no is [protected] which belongs to the mentioned service provider, i has been cheated by the company by providing false information of their offer . The compaly has a toll free no 1288 which provides information regarding their offers, in that the company claims to provide unlimited pocket internet 2g (surfing&downloading) pack for rs. 98/- for a period of 1 month, but when i had recharged that pack and after i had used for 2 days the internet disconnect itself , i thought that that might be a network problem and next day i called their customer care 198 from their i had been told that due to not maintaining minimum main balance of rs.5/- the internet service is been stopped but today 11/06/2013 after recharging an amount of rs.30/- the service has been restarted but after a minute it disconnect then i checked my main balance and i am shocked that my main balance has been fully deducted after that i called their customer care i one of their executive name manoj told me that the pack of rs.98/- provides 1gb internet data for 28 days in 2g network but when i claimed of their offer provided on their toll free no. 1288 he refused and when i told him to transfer the call to their senior he told me that they are all busy and they can't attend me and disconnect the call after that i called their customer care for 2nd time still i didn't got any exclamation . There fore i humbly request you to view my matter so that i could get my money back as service . The transaction no for rs.98/- recharge is wbr[protected] dated 08/06/2013 & rs.30/- recharge is WBR[protected] dated 11/06/2013 . Thanking You
Yours Sincerely
Indranil BOse

I am Asai mani i am buy a 2 sim on[protected] .Sim activated on6-6-2013. But we are not able to use phone no incoming or outgoing please see the immediate solution.1 st No. [protected],2 No. [protected].please make immediate action.I am buy the sim card in universal shop in alwarpet

Respected Sir,

I am really getting frustrated with AIRCEL service because they are deducting money anytime with any amounts since last 2/3 years i am literally suffering from this kind issues ....
Yesterday morning I checked my account balance which was around Rs 20/- but at night when I checked It was Rs 3/- and I didn't understand if I am not using my phone through out the day for any kind of downloading or anything else because I don't have time to attend the calls even that how come It will happen ???
And today morning I called on 198 to raise a complaint and the person who was on call she said we can not raise service request for this and I was really surprised for these ............

I simply want to ask to AIRCEL service that Are they think that people are fool over here who is taking aircel service ??????????????????????????

And I want my money back to my account and this time I will not be silent they have to answer for this......................


Regards,
Shradhanjali Sethi