Aircel Complaints & Reviews

My data card is giving too low speed(180kbps-500kbps) with Aircel 3g. I recharged for 697rs(5gb,7.2mbps) and you people promised up to 7mbps, but im not even getting upto 1mbps(Checked in speedtest.net).The same data card Im using Vodafone 3G,its giving constantly speed above 5mbps and good ping. Even Aircel having speed ,its pinging is too low, I cant watch youtube.I'm now regretting why i take Aircel.Please help.


Datacard Number:[protected]
Contact number: [protected]
Location-Madipakkam,Kubera Nagar Extn,Chennai

Note: I called Aircel customer care several times, they told to close all the application,uninstall data card software. Nothing worked out,the speed is pathetic.

Dear Sir

I am Suresh Chauhan, at & p.o - Patiala, Punjab(local), cell no.- [protected] , At the time I am Aircel 3 prepaid sims at Patiala,Punjab (local). From last 10 or 12 dayes I am suffering from poor pocket internet service . I am a reguler user of that particular service from last 1.5 year but I never face that type of problem but now I am just wasting my money. I am using Mobile for connect through mobile to my laptop . I have already called so many times to aircel customer care but they dont want to take any complain regarding that matter thats why I am sending this to you. Exactly that connection are properly working at the next tower .

So plz do some needful action to solve the above problem as early as possible.

Thanking you

Suresh Chauhan
Patiala, Punjab(local)
Email:- [protected]@gmail.com

[protected], [protected], [protected]

I recharged with top up of 1000 rupees 5 times with aircel and each time payment was successful and recharge is failed . I want the total amount as soon as possible.

Reference details are below.

Transaction
date and time billdesk transactionid payment status transaction amount mobile number recharge ref. No. Recharge status
[protected]:30:31 mici[protected] success 1000.00 [protected] ch[protected] failed
[protected]:24:39 muti[protected] success 1000.00 [protected] ch[protected] failed
[protected]:20:36 muti[protected] success 1000.00 [protected] ch[protected] failed
[protected]:09:47 muti[protected] success 1000.00 [protected] ch[protected] failed

transaction
date and time billdesk transactionid payment status transaction amount mobile number recharge ref. No. Recharge status
[protected]:49:58 mici[protected] success 1000.00 [protected] ch[protected] failed

I am using aircel prepaid mobile sim card.company start any value added services like Aircel power play without my permission and debit me for 10 RS. This happened 4-5 times & when i call on customer care office they not helping me to return the many.

My mobile has been stolen. Imi your mobile number and I want to know. Let me provide details of SIM number. My sim number is [protected]
Please help me.

Hi I'm using Aircel Pre-Paid service for the last 5 year. I can't able to call the toll fre number 000 117. I called to Aircel Customer care service they replied it's not our problem and adviced me to check my side. It's working fine in Aitel,Vodafone Prepaid Services. For this reason i can't able to join in my office team meetings....

Dear Sir /Madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you.

Thanking you,

Your's Sincerely,
ALEX OOMMEN

Hi good evening all of you. I would like to say about complain that a agent talked me rude and misbehave bad conduct etc,
And her name is Mamta . When i told that mrs. Pls check my account and i complained balance deduction .then mrs. Reply that you have download animation service then i shocked , and asked that mrs. How deducted balance .then she replied mr.you have download animation service.and deducted balance 50 rs .cmd after that she told me any other extra knowledge then disconnect the call and call then resolve your problem. But i had not satisfied her and this company aircel .my aircel number is [protected].so pls check my account and resolve my problem.
Pls heartly request that you listen recording call around 2:45 to 3:15 till . Any reason disconnect my call . First time this company is rabbish and fraud without solution .all agents is enjoying with aircel company.

Network coverage is very bad in King's Palace 7, KIIT. Signal is very often lost upon a little movement. I haven't found this problem anywhere else in Bhubaneswar to my pleasure. I request you to please look into it and improve the coverage or else i will need to change my network.
Thank you.

Regards,
Saurav Kr. Sahoo

Sept09-2012 at 10.18am I recharge with Rs50 to my Aircel prepaid, mobile no [protected]. Transaction number TNR[protected] and my balance 48.98. after few hours Rs 30 has been deducted from my account. I didn't subscribe any servicves and don't want that kind of value added services. So please I kindly request you to stop the Value added services(if any) from my no and i Request you to refund the amount which deducted from my Aircel Prepaid Account. Thanking you..
Mobile No:[protected]

Name- Santanu Biswas, Ser No.- [protected], iccid:[protected].
Recharged on 09/09/2012 with Rs 128/-, offer 500mb 3g data.Transaction KOR[protected]. But the speed I got is 35 kbps. Complained same day at 15:15 hr, executive name was Suman, but he was giving some irrational reasonings and disconnected without registering complaint. Then at 15:25 spoke to Prasanta and he took the complaint and given me the no. of nodle officer. [protected]. Registered a complaint with Malavika on 10/09/2012, complaint no. [protected]. She told me that it will be solved within 72 hours. Today I called 198 to check the status. Jhuma told me it will
resolved before 12:00 noon. When it was not done I called 198 but they are telling they cannot do anything.

EVEN WHEN INTERNET BALANCE IS AVAILABLE, MAIN USUAL USAGE BALANCE SUDDENLY GETS ADJUSTED. THIS CAUSES A LOT OF

EMBARASSMENT AND INCONVENIENCE. LOOTING THE CONSUMERS APPEARS TO BE THE POLICY FOR EVERY CELLULAR COMPANY

INCLUDING THE BSNL SERVICE. LESS SERVICE THEY GIVE AND MORE CHARGES THEY COLLECT IN NEW WAYS.

IS THERE ANY AGENCY TO CHECK THESE COMPANIES ?

FOR GOING TO LAW ENFORCING AGENCIES AND JUDICIARY FOR JUSTICE, ONE NEED TO HAVE A LOT OF TIME AND HUGE MONEY.

ANY HELP PLEASE?

KKKumar/ Rajahmundry

Aircel is cutting money in unauthorised manner.Aircel has cut Rs 30 from mobile [protected] as Monsoon Special when no renewal is made. This is looting on the part of AIRCEL.

Sir,i have received a call from the aircel customer care on 08/09/ 2012 and a customer care officer said to me that your no. is chosen as a special no. so company give to you a special benefit on STD call and a STD voucher is activated within 24 to 48 hour on your no. which is totally FREE. He AGAIN said that NO any charges for this voucher/service. But sir YESTERDAY ( 11/09/2012 ), my balance is deducted (35 Rs) and the std voucher is activated. So I call to customer care at 1.00 pm. (11/09/2012) about this deduction ,a customer care officer Mr. Sinendra said to me that your complain is registered and your balanced is returned within 6 hour but sir my balance is not RETURNED in my mobile account therefore I again call to customer care but no one officer received my call.I again call to customer care, 15 to 20 time but no one can receive my call. This is a kind of fraud the customer care officers are cheat , i not accept this kind of fraud from Aircel.
I HIGHLY DISAPPOINTED FORM THIS COMPANY AND THEIR EMPLOYEES.THEREFORE I REQUESTED TO YOU TO SOLVE MY PROBLEM.
I shall be highly oblige to you.
YOURS FAITHFULLY
AJAY KUMAR
Mobile no. [protected]
Email - ajay.[protected]@gmail.com

FROM LAST THREE MONTHS, THEY ARE CHARGING MONEY FOR MISS CALL ALERT SERVICES WHICH I NEVER ACTIVATED. MANY TIMES I CALLED CUSTOMER CARE BUT THEY NEVER ANSWER MY CALL. STOP THE SERVICE IMMEDIATE.
P.S I HATE AIRCEL

I am not able to login with my mobile number to view my account, I am a postpaid number.no reply from Aircel to my emails also.

i had purchased aircel pre-paid sim{[protected]} on[protected] till now it is not activated from Krushna Agencies Baramati I had submitted my address proff , when i call at customer service center regarding my problem they say they does't get my address proff thats why my no. is not activated. when contact the dealer he said he submitt my i.d.

I am Jagdish.R.Gahukamble on 8th September 2012, Aicel card not works msg Sim Card Registration failed.

Mobile no : [protected].

ON 1/09/2012 I had asked my friend to recharge my aircel SIM of Rs100 ONLINE. Amount of money was deducted from his account that is rupees 100 but no recharge was there on my cellphone with aircel mobile service provider . this thing had happened to me twice in the past and i have lost rupees 300 in the past. i kindly request to look after my complaint and please get my 100 rupees only to my aircel sim.

With this complaint i'm giving you the transcation ID of my recharge from SBI DEBIT CARD i.e;[protected]
The message which i got was that >>> THANK YOU FOR USING YOUR SBI DEBIT CARD 622XXX4820 for a purchase worth of rs100 on POS[protected] at CCAVENUESMOTO txn #[protected]

I got a message from Aircel saying offer of Rs. 61/ which said that "A-A 1p/3sec, A-0 1p/2sec, 100mb data, SMS- 1st SMS charged then 50SMS Free/Day". I recharged the 61 offer on
31st august 2012 at night. Last 1 weak I got that offer with whatever were in that message. BUT today I am unfortunate that I do not getting the offer more. It was said that offer will be valid for 6 months. In 6 days It looks like offer is dead. Is that so?

I called to so-called Customer Service Executives many times but they are trying to lead me in a wrong way completely. Is this proper customer service. They are even saying different. One says that the SMS offer is not per day, it is total 50SMS for 6months. Some one says no this offer is not for You, this is for New Customer. Are they mad or drunk? Why do they lead a customer in a wrong way if they are still is unknown. I talked with Mr Vinay, Miss Gupta. They said me that The offer is for New Customer, as I am old customer the offer is not for me, But aircel gave me the offer for few days, today onwards the call rate cutter will be still with me but sms offer will not be there.

Now reply me what to do?

Now tell me why Aircel sent me such offer SMS? I have to suffer for your unkind customer Service.

Please help me by replying How could I get my offer or return my Rupees.

I want immediate actions else I have to complaint against AIRCEL at Consumer Forum.


Name: Abhisek Banerjee

My Mobile Number: [protected]