Aircel Complaints & Reviews

Today a service named pocket store is activated on my number. i do not requested for this service.it deduct 5 rs from my account. When i call customer care they said that their server have no information about it and call back after half hour. Now i have been trying to call for 4 hours and they are not connecting my phone to a employee. I don't know how to deactivate this service because message contain no information about it.

I want to know when i have activated DND then why i am still getting these things and my money is wasting. my number is [protected].

From last 7 Days (11/8/2012) i am not receiving sms on my phone.... but i am able to send the sms... but not able to receive...

Hi Sir

I am using Aircel no.[protected] which is registered in the name of Mr.Manish Tiwari & address is of Distt-Aligarh.

When I try to connect by aircel sim through a dongle or phone to my laptop,I am facing the issue of "Unauthorized Request.Subscriber/Request have been barred" error.Every time I am facing this problem from many days.Also I contacted your cust.care,they provided me extra initialization commands & other settings.But I am unable to connect to Internet.

I have done all the basic troubleshooting to resolve this issue.But Didn't get success.

Request you to please resolve this.I shall we highly thankful to you.....

Regards
Manish Tiwari
Cell-[protected]

This is chinmay sinha.. I was having an aircel number [protected]. And now I want to discontinue that number, but these aircel people are not making it happen.
Since , I am sick and admitted in chennai.. I don't want my post paid number any more
One of my cousin went to an aircel store in Delhi to cancel the connection
But these people at the store told him that only I can discontinue the number.. And I have
To come to delhi with the sim to do so.. How can I come to Delhi when I am sick in chennai?
I want the number to be blocked today ASAP.. Or else these people will
Generate the bill 2mrw.
It's a Shame to have such a company still running in India

Chinmay Sinha
[protected]

sir,
my sim card has been rejected ([protected]),i reissued new sim from lajpat nagar aircel stor , they said that the sim will be activated in two hours but it is more then 24 hours my sim card has not been activated till now i complain in aircel customer care but nothing happened please help me.
my number is [protected]
my email id is ahsan.[protected]@gmail.com

I have not subscribed for Music Connect but an amount of Rs 30/- has been debited on 17/08/2012 from my account for the same.Therefore, Rs 30/- should be credited back for my phone No. [protected] after unsubscribing the unwanted Music Connect service.

Respected sir,
I applied for Prepaid to Postpaid connection change with all my ID proofs, but what they did was they wrongly activated a number ([protected]) to my name with my ID proofs in Postpaid connection.I raised complaint to rectify the error. No action been taken yet. I got the bills for the number which i have not used
Bill No.[protected]
Relationship no. 1-[protected]


Regards
Kunchako MJ
[protected]

Dear Sir,

last Friday 10 aug 2012.I am ask to retailer to recharge my internet pack Same how he miss my cell no & recharge going to another no. then i request to company to provide my balance & retailer also put request to refund but still provide any reply. then i called up to customer call center & they say's there is no policy to provide that kind for wrong recharge.
kindly help me of this meter

Respected Sir,
This to inform you that [protected] number is very much disturbing and use slang words.And also theatre me to breaking my legs.
Details name, address ,tower location please supply me of this [protected] number.
I hope you will take necessary step for my probmlem.
Thanking you
Chittaranjan Roy
My no-[protected]

Especially for Senior Citizens, those registered the number under their name & the age is 50+ or... just block the adv calls. Those are patients, under treatment, talking tablets to sleep and so on.Some time they won’t keep the phone in the bed, have to get up and walk towards the phone where it is placed to attend the (Adv) call(s).And sometimes they are waiting for calls from their children’s or relatives…..

Go Green: Charging the mobile phone is another issue, because of so many adv calls the barratry charge is draining faster. Facing difficulty to charge the mobile phone because of our unstable electricity!!!

This is happening not only for my mother, happening for all senior citizens. Please take the possible measures on this matter. And activate the “DO NOT DISTRUB” option in my number as well using by my mother ([protected])

I activated Aircel Unlimited data usage Rs 7 plan, they deduct the amount from my balance but did not activate the plan in my number. i called customer care but they consoled me every time. I waste my 7 rupees.

Dear Sir,


I have given a missed call to the Saudi Number +966-59XXXXXXXX on 7th of August 2012 around 8.30 P.M from my Aircel mobile number +91-89XXXXXXXXX. Even though, it was a missed call, Rs. 17.5/ has been deducted from my account immediately. Suddenly I checked my call log, where I found the call summary as zero. I also I checked with the number in Saudi, there also no call has been happened. So without any call occurred they have deducted Rs.17.5 from my account.

In order to understand why this happened I called the customer care. Since I keep insisting that it was not occurred from my side, the agent said he will register the complaint and will be resolved within 48hrs. When I asked regarding my Complaint reference number, he said it will be send to my mobile number.


Even though I have waited for two days, I didn’t receive any SMS or call from their side regarding this. After that I called the customer care, six or seven times again to know about my complaint. No customer care agent is willing to help me. Somebody disconnecting the call, others saying they doesn’t know about this complaint. Also no agent is willing to give my complaint number to me also.

Then I write to their customer care mail id "care.[protected]@aircel.co.in" to inquire regarding this and was surprised by the following reply.

"Dear Sir,

Thank you for writing to Aircel.
We apologize for the inconvenience

With reference to your mail ,we would like to inform you that on[protected]:06:19.0 ISD call initiated from your sim card DURATION-103 seconds(Rs.17.51/-) ,So we are unable to pass any credit for the same.

Warm Regards,
Head QRC – CSD
Aircel, Kerala"

I don't understand about their claim of the duration of 103 seconds. They are telling me like I was sleeping there for all this 103 seconds with out knowing I was being charged...They are simply looting for money..

I don't know what to do next. Anyway I have decided to port my number to another service. But its my simple request to every one.. DON'T USE AIRCEL SIM..ITS SUCKS..

Dear sir
I Raju Bansal using mobile no [protected]. recently i PORT this no from Vodafone to Aircel dated 26/7/12. and my no is activated on 31/7/12 at 11:00pm on Aircell N/W but after a week my no is deactivated. when i make a call on customer care then they give me reason your Documents are not received and then i visited to aircel store for resubmit my documents then they told me your no is activate and documents are already submitted but i show them non availability of network on my number. then they refuse to help me. aftrer that i make many calls to customer care but they are unable to help me, every time they trannsfering my call one to another person but my problem is not sort out yet.
now i am out of station for a month but this no is very impotant to me if the problem is only for documentation then i can E-mail you my document.
please reactivate my no as soon as posible
Thanking you

Raju Bansal
([protected])

Regarding Mobile tower
Air cel company staff get approval from my neighbour and our Panchayat also about installing mobile tower on our house.Our wall is same in both house,this is totaly inleegal .
So pls take correct action regarding this issue.


Regard's,
Nandu Garud.
[protected]...

Deactivate aircel prepaid number
Dear,
Sir/Madam
This is to inform that my mobile with no [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately.Awating to hear form you.
[protected]@ymail.com
Thanking you
your sincerely
Tara verma

ON 30TH JULY I CHARGED MY ACCOUNT ON ONLINE WITH RS.400.( RS.200 X 2TIMES.) REFERENCE-KAR[protected] & KAR[protected]. LATER AFTER A CALL I RECEIVED A MESSAGE STATING MY BALANCE IS ONLY RS.267.96 WHICH WAS PRIOR TO RECHARGING.
SINCE THEN I HAVE CONTACTED SEVERAL TIMES THE CUSTOMER CARE NUMBER AND I HAVE MADE COMPLAINTS OF WHICH I HAVE ONE REF NUMBER-1-[protected] ON 05/08/2012.WHICH STATED THAT THE AMOUNT WILL BE REVERTED TO YOU BY 07/08/2012. NO MONEY REVERTED TO THE BANK ACCOUNT AND NO PROPER ANSWER FROM THE CUSTOMER SERVICES.
ONE PERSON STATED THAT THE AMOUNT WILL NOT BE REFUNDED AND IT WILL NOT BE PUT IN MY MOBILE ACCOUNT TOO.
MY NUMBER IS [protected].
NAME- JEAN MARGARET SAMUEL

this aircel is the wirst company ever seen ,i[censored] put a coupon by scathing in your phone for 3g of 8rs ,17rs so on it never ever does the internet free and the coupon is also wasted,i had 4 sims of this very company and i am going to stop all of them there 3g is cheaper so i used it but with this the do it double or triple amount than the originals.so there sims are better to be broken.
so kindly be aware of this ver company AIRCEL (THE WIRST NETWORK)
ANYONE WHO READS THIS DNT TAKE IT WRONG I JUST WANTED TO AWARE ALL CUSTOMERS THAT DNT BE FOOLED AS I BEEN .
THANKING
MANORATH VIR SINGH (HARRY)
[protected],[protected]

Dear sir,
Am using Aircel data plans since from 6 months. Earlier i was using 197 rs plan according to which i would be getting speed of 3.6 Mbps.I planned to switch my plan and now i am using 697 Rs plan according to which Aircel promises to give speed of 7.2 Mbps Speed which doesn't seems to happen.
Am not getting speed more than 3 Mbps. i have talked in customer care as well as i have also sent them an email regarding this problem but they not giving proper response.The person sitting in customer care is talking rudely and told me "either you recharge with 697 or 997 you will not getting speed more than 3.6 Mbps" they are cheating to customer by fooling them. sir please TAKE SOME ACTION SIR IN ORDER TO RESOLVE MY PROBLEM.
THANKS IN ADVANCE.

sub: as per the law DND service , i activated DND service but still i am getting ads call and sms from the providers

Dear sir,

This is santhoshkumar from chennai. Last six month before i get aircel post paid connection and also i used 5 months benefits of the 2G service also. upto last month billing i doesn't got any problem. last sunday (05th Augest 2012) i activated 3G services. while activating services the customer care executive told me that your service will be activated with in 24 hours. they infromed me please type START 3G and send to 121 your service will be activated and also you will get 250 MB free 3G data like i doned same thing then i can't confirmation after 2 hours after that i used to browse. Yesterday eveing i tried to cal to my friend the recording voice from aircel informed that your out going call facilities will be barred due to you are exceed the credit limit. then i got shocked then i called to customer care they are said that your usage exceed the limt ur non payment amount of this month will be Rs.3467/-. then i asked to customer care representative i never used this much data then how can this much charge will come. and also i activated 3G data services monthly rental will Rs.399 for 2 GB. while activating they informed me upto 2 GB you will get 3.1 MBPs once you reached the 2 GB limit your plan automatically changed to 2G. this same procedure every months repeatedly will happen like this they informed and also i wish to inform you that my credit limt will be Rs.1250/- only if reached 750 - 800 usually they used to infrom you are reached near to the credit limt. please make interim payment like. now the amount will be Rs.3467/- still they are never infromed simply disconnected my outgoing services. i compliant that people they simple refused my words. After one hour i called yesterday night around 9.30 PM(7th Auguest 2012) i asked the balance details they informed me that your payable amount will be Rs.3867/-. then i got shocked because from evening 5.45 PM onwards my out going cal facilities will be withdrawn by aircell then how its possible. i that customer care executive they never told any suggesting and clarification. then i gone to sleep today morning at 7.45 AM (8th Auguest 2012) i called customer care executives and asked the satatus while calling i used to asked the billing status they infromed me that ur un billed amount will be Rs.3987/-. The same billing problem arising i aske dthat people y like this you peolple r doing. the executive never told any reason they simple escaped. in this situation what i can do please guide me. I need to file the case to Aircel. kindly suggest me the route.

Thanks & Regards
Santhoshkumar.A
Chennai