Aircel Complaints & Reviews

my aircel no. is [protected]
the company has unnecessarily deducted money from my prepaid balance
i didnt subscribe to any of the plans
but still they have deducted money

I am a Aircel (Andhra Pradesh circle) user from nearly 8 months my number is [protected]. i am Working out side India i am carrying Sim With me my Incoming and out going are barred i can receive SMS and i am recharging my number frequently these are the transaction numbers APR[protected] RC for 125/- on 04/03/12, APR[protected] RC for 50/- on 17/05/12, APR[protected] RC for 0/- on 25/06/12 then i receive Message from Aircel your new balance is 300.25/- INR validity till 30/10/21 and grace period is 28/01/22 again i Recharged on 28/06/12 for 20/- APR[protected] this time my New balance is 290.25/- but i am not use any thing because i have no outgoing.

Unfortunately yesterday i receive a message from Aircel that as per my request we are activated Telugu package (cost 40/- per month) which is am not requested (i can't send request are sms from here cause i have no roaming) then i called to aircel customer care [protected] and ask him about my problem he said your number is deactivated he replayed i told him i am recharging frequently he told me i can’t say anything because your number is deactivated so we have no record but i can transfer to my Supervisor he replayed, when i talk his supervisor he also replayed the same he told me he can not do any thing for me and the number is issued in market i ask him the how this packages are activating with out my request and i can receive SMS daily even now also how it can be possible he is not replayed properly and he just repeating we have no record i ask him what is the solution for me he replayed nothing i can do now.

Note:- I used for call from my number at last 16/03/12 to 03/04/12 when i came on vacation back to my home that time its working fine.


please take action on this issue your response is highly appreciated.

Thanks and regards
Gopichand.m
email- [protected]@yahoo.com
phone +[protected]

I have unsubscribed on 28th june bt still company deducting rs 5 daily. Want my amount back...

The 3g signal in Marathahalli area is very poor/non-existent .The customer care does not respond properly.It has been 3 days since complaining and still the issue is not resolved.Please help asap.

Not satisfied with the signal... Mob always not reachable..

i am suffering from the 3G internet 197 unlimited package offered by the company, i recharged with RC197 yesterday for the mobile number [protected] but I am getting only 128kbps speed instead of 3.2mbps as they mentioned in the package list, I have been trying to contact customer care center for 2 days but you people are not connecting my call to the executive officer. This is disgusting........so that I am warning you that you should have to contact me for the number [protected] within 2 hours otherwise I am going to take legal action on you.

Dear Sir !

I have an Aircel Prepaid connection. On 26th June, 2012, I did recharge my mobile no. [protected] via Online Mode using my Debit Card with Rs. 50/- (Topup). At the time of payment, the payment was successful and my bank account was debited with Rs. 50/-. But I did not receive the balance in my aircel prepaid account. I contacted to Customer Care about the issue and registered the complaint about it. The Customer Care said that within 48 hours either my prepaid account will be recharged with amt. Rs. 50/- or they will refund the money in my bank a/c.
But till 28th June, 2012, neither my prepaid a/c recharged with Rs. 50/- nor they refunded the money to my bank a/c. When I contact to Customer Care, they says that I have to recharge again and the past amount will not be refunded.
So, this is Aircel's liability to either recharge or return my money. I am very harassed from Aircel's service.
Please take a right action against the company as soon as possible.

Details :
Mobile no. [protected]
Name : Harish Sharma
Aircel's Complaint no : 1-[protected]

hi All,

I am very frustrated with this Aircel mobile prepaid connection. They just deduct amount from my account balance always without my knowledge. If we call and complaint to them they says that I have activated some services and is not ready to refund the amount even if i didnt need the additional services. They says you can enjoy it for one month and then deactivate. Every time I calls them I tell them not to activate any services without my knowledge. Another tricks played by these stupids are they have kept some links on mobile web site pages and even if we click on it accidentally we will loss Rs.50, 99 etc AND SAYS THAT THE SERVICE IS ACTIVATED. What a terrible situation this is. Now I am afraid to even recharge my mobile. Never recharge your aircel connections for more than rs 10. I have always lost money when i recharged for rs.50 and above. I hope there should be someone to control these mobile service provider companies. This is not my first experience .........They have done it so many times. THE MOST RECENT ONE WAS YESTERDAY OR TODAY (27/06/2012). ACTUALLY I DONT KNOW WHEN THEY DEDUCTED THE AMOUNT. I RECHARGED YESTERDAY FOR RS 68 (FULL TALKTIME OFFER) AND MADE CALLS ONLY FOR RS. 4 OR 5 MAXIMUM. AND TODAY WHEN I CHEKED MY BALANCE IT IS ONLY RS.10. ALMOST 60 RS HAD GONE!!!!!!!!!!!!!!!. AIRCEL SUCKS..........IF THERE IS ANYONE WHO CAN HELP ME ON T.HIS PLEASE HELP. I AM USING THIS NUMBER FOR ALMOST 2 YEARS. THERE SHOULD BE SOME ONE TO CONTROL THESE COMPANIES...........THEY HAVE ROBBED ALMOST RS 500 TILL NOW THROUGH SIMILAR TRICKS..................................................... IT IS BETTER FOR THESE COMPANIES TO GO FOR ROBBERYYYYYY.....THAN CHEATING ON POOR PEOPLE......NEVER TAKE AN AIRCEL CONNECTION FOR YOUR MOBILE PLEASE...........

Every day Rs.5/- charged towards DISNEY PACK for the past 3 months. I have made complaint no.1-[protected]. whereas no response for the complaint and still been debited to my account. Request you to refund all the charges towards diney pack made to my account.

Hello sir, good morning, This is i.syed noor mohammed residing in thiruninravur near avadi, thiruvallur dict and mobile nomber is [protected]. Four days befor i parchased 3G unlimited internet browsing, but in my location i can't able to access 3G speed and even some times i have very very poor network it takes long time to access.Two days before night i had 3G speed but after that i can't get it.So please solve this problem as much as possible.

I am a regular user of Aircel internet, but from past 3 days internet speed on my Aircel connection is reduce from 35-20 kbps TO 10-5 kbps . I have make many complain request but till Aircel not make any efforts regarding my Mobile No. is [protected]. Please solve my problem immediately or shutdown this untrustworthy company.

My name is S.Bhowmik. My number is [protected].Today Rs.15 have been deducted without my concern.some tumi to ho dialer tone have been activated without my concern. i called up 198 the executive immediately that person told me she doesnt have the information so call back after 2-4 hours. i called back after 4 hours then a executive forced me that i have received a call number starting with 1400 and activated the service which i didnt.i dont even receive calls from number starting with1400. then he transferred my call to his supervisor and i waited in the queue for 10 mins but no attain my call.then again i called back 198 the executive then told me there is no service activated. i told how can it be possible.then he gave a number 155223 and told me to call this number and deactivate the caller tune.and then call 198 after 2 hours for further details.i am very know to aircel and my connection not 1 month old i am facing this kind of issues. hope my issue will be resolved shortly or i will stop using aircel and opt for port out.

I have requested disconnection of my number with aircel on June 16,2012 because of their poor service and relocation from city of Mumbai.

After many calls to customer service and many emails, nothing has happened, I doubt that I will be asked to settle the accounts again and same thing can keep going for good knows how long. 9 out of 10 attempts to send mails to customer care fails because Aircel customer care email account is running out of space.

Below is the contents of emails I have sent to Aircel.






Making another attempt to send this email because of continuous delivery failures.
Please read the previous mails.
Regards
Aditya Sharma
On Jun 25, 2012 9:35 PM, <aditya.[protected]@wipro.com> wrote:
HI There,

I keep receiving delivery failure notification for last 3 attempts I made to send this email.
Also find the attached Acknowledgement mail I received on June 20th for my mail which is part of this email chain in.

Please do the needful to cancel my connection for [protected].
I have done what all has been asked is you keep delaying the things and expecting me to keep paying for service which I am not getting anyway, that will not be justified.


Regards
Aditya Sharma
+91 - [protected] (Mobile)


From: Aditya Sharma [mailto:[protected]@gmail.com]
Sent: Monday, June 25, 2012 6:58 PM
To: Mumbai - Care(E); Aditya Sharma (WT44 - CITI)
Subject: Re: Aircel Number [protected] .

Hi there
I have put a disconnection request for this number.
On june 19 i received a mail from customer care asking me to pay unbilled amount 585 also providing a service request number 1-[protected].
I have made the payment on June 20 and sent an email to customer (same can be found in email trail).
I have spoken to Vijaya from customer care on June 26 @ 18:40 to ask the status of cancellation. She cofirmed receipt of payment of 585.on june 20.
Vijaya has asked me to send this email to customer.care mumbai again to proceed with cancellation for this number.
Please ensure the disconnection.
Regards
Aditya Sharma
On Jun 20, 2012 7:53 PM, "Aditya Sharma" <[protected]@gmail.com> wrote:
Hi There,
As suggested in you mail. I have maid a payment of 585 against final bill for this number.
Please do the needful to complete the disconnection for [protected].
Regards
Aditya Sharma
On Jun 19, 2012 3:49 PM, "Mumbai - Care(E)" <Care.[protected]@aircel.co.in> wrote:
Dear Mr. Sharma,
Thank you for writing to Aircel.
As per your email, we regret to note the decision for cancellation of your Aircel number [protected].
We request you to kindly make the payment towards your Unbilled amount (till date) of Rs.585-, and enable us to assist you further.
Meanwhile, our cancellation department shall get in touch with you for cancellation of the above mentioned number, and the Service Request Number for the same is 1-[protected].

We hope you reconsider your decision for cancellation of the number. We shall be glad to provide service to you in future.
Best Regards
Care Team
Aircel .

PS: In case you require any further assistance, please
Ø Call 121 available only from your local Aircel mobile.
Ø Call at[protected] in case you are not using an Aircel Connection (not a toll free number)
Ø You can mail us at care.[protected]@aircel.co.in
Ø Fax us at[protected]

[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/16/2012 6:34 PM
To: Mumbai - Care(E)
Subject: Disconnection Request for [protected] ...




Hi There,

Please take this email as formal request to disconnect my aircel phone number [protected].

Please do the needful to get this number disconnected at the earliest.

Regards

Aditya Sharma

Dear Sir,
My Aircel No. [protected] has been Face a Problem that My Internet Connection Speed (Upload&Download) too Very Slow (2-3kbps) at any time/any website, from before 15days to Now, (Example:Opening the Home page of Google on approx 5-7 min).I Used to Access 98 Pocket Internet Card from Micromax 352G Datacard on Computer & AC Bal-3.12. My Internet profile Setting as Flows:- Apn-aircelweb & Dail up No.-*99# . I Lived in Vill+p.o-Lakshmipul,P.s-Habra,North 24 Pgs,Landmark-Lakshmipul High School & A Aircel Network tower Held on 500m. from my Location. I also Complaint to call 198 & send a mail to Aircel appellate authority and I follow all Instruction but the problem can't solved. I request to u sir that please solve My Problem Urgently.


Thank You.....
Mahabub Islam,25/6/12
Contact-[protected],
Email: [protected]@yahoo.in

Aircel has subscribed me to a service called "funfacts" and deducted around 50 to 60 rupees. I called customer care and asked them to stop services for 5 times. My last request number was 1-[protected] on 15th June still today they are renewing my service for 5days and deducted 5 rupees. Please help.



Thanks in advance.

I activate 3g pack of rs.17 by dialing *122*17# on 23 June at 8 p.m. and they deducted my balance and not provide me the service and even when i try to call the help desk they are not receiving my calls. My mob. No. Is [protected] please help me now its 24 June and they did not activate it and also they started deducting my balance. Is that the best service they provide to his customers.

Hi sir,
my mobile number is [protected].. As im very much interested in aircel and all my family members are using aircel.. i had much transactions in my aircel and im using my aircel number from 4 to 5 years.. my number is demo card. as we are selling and recharging much number in shop, they had changed tariff of all other much numbers but they still dint changed the tariff of my mobile number.. mine call rates are going in aircel to aircel 30p, other number 50p and messages getting charged .. but the new tariff dint yet changed in my number to aircel to aircel 10p, other no.30p and 200 local and national messages are free .. but they dint yet changed my tariff.. i request you to please take an action over it and change my demo card tariff to new tariff.. i asked regarding this to aircel but they are not responding to it. my mobile number is [protected].. please help to change my tariff and i will be happy with using aircel..

dear sir,
my number is [protected].i have sent a request for 3g settings to 121 but i am getting a message that 3g settings are already activated in commercial pack and i am unable to activate 3g internet because of it.i ve tried calling customer care but couldnt get any help.so please check the problem and rectify it.

regards
ali

i have mad recharge for mobile from paytm but balance from my account has been deducted but i havn't got balance of 100 rs

My Aircel mobile No is [protected]. Today these nincompoops have sent one more swindling message. :Balaji Singam is renewed at Rs.1/- for oneday/perday.

They even have the audacity to thank for subxcribing for this service which I have not asked.

All my friends who have Aircel have decided go for portability for other decent mobile providers.

We all wish that instead of cancelling Uninor License Aircel should have been banned.