[Resolved]  Aircel — calling tariff

Address:Varanasi, Uttar Pradesh, 221005

Sir iam recharge of 101 paln according to your morning massage (unlimited calling+5gb 3g deta).I am not receive my unlimited calling facility that you provide 101 plan dailing with 150 to retailer .I am recive only internet deta not unlimited calling that is not fulfill your msg send on my number [protected] at 10.30 /10 am morning
.Please take nessery action nor I am complain to trai or govt of India.
Thanks u
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Feb 13, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2018
Aircel Customer Care's response
Dear Customer (sankyshekhar),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team
Verified Support
Jan 13, 2018
Aircel Customer Care's response
Dear Customer (sankyshekhar),

We would like to inform you that we haven't found any such offer available on your number and hence you didn't receive the benefit.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

My aircel no. Is [protected]

Sir plzz help me mere phone se port sms send nahi ho raha hai maine kaafi baar try kiya but har baar failed ho jata hai

Aircel Customer Care's response, Jan 11, 2018
Verified Support
Dear Customer (Gsp2020),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 18, 2018
Verified Support
Dear Customer (Gsp2020),

We would like to inform that you have successfully sent the Port Out message and UPC code has been generated and sent to your number. So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received

Warm Regards,
Aircel Social Media Team
[protected] ali hussain
Aircel Customer Care's response, Jan 10, 2018
Verified Support
Dear Fhezal,

Thanks for reaching out to us. Please share your exact concern regarding Aircel services in order to assist you in the best possible manner.

Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 18, 2018
Verified Support
Dear Fhezal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team
Dear team,

I got blackmailing call from [protected] since last 2 weeks.
Pls send me details for the following number.

this number is of aircel mumbai.
Aircel Customer Care's response, Jan 10, 2018
Verified Support
Dear Customer (Railtel Mumbai),

We regret to inform you that we'll not be able to help you in this regard as we are not allowed to share customer details because of high-security reasons. Further, we would suggest you to file an FIR against the number.

Regards,
Aircel Social Media Team

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