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[Resolved]  Aircel — Not getting UPC code to port

Address:410014

I have sent the request to port on 20/12/2016 many times but getting no reply from aircel.
I sent 'my number' to 1900 many times but not getting any UPC in reply.
Also as I am in roaming it's charging me Rs 3.45 for each sms i'm sending.
I have spent much of my balance for getting a code but not getting any response.
Please reply as soon as possible.
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Dec 23, 2016
Complaint marked as Resolved 
received 3rd day after sending request once again..
Aircel customer support has been notified about the posted complaint.
Dec 21, 2016
Updated by krishna9199 i have sent PORT 'my number' many times..
Verified Support
Dec 21, 2016
Aircel Customer Care's response Dear krishna9199,

We are forwarding your issue to the team. Meanwhile please share the below mentioned details:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
Dec 21, 2016
Updated by krishna9199 Aircel No.:[protected]
Alternate No.: [protected]
Verified Support
Dec 22, 2016
Aircel Customer Care's response Dear krishna9199,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Dec 27, 2016
Aircel Customer Care's response Dear Customer (krishna9199),

As per our concern team now issue has been resolved & send SMS again to 1909 for the same.

Warm Regards,
Aircel Social Media Team
Verified Support
Jan 11, 2017
Aircel Customer Care's response Dear Bash12,

We have checked your account and found that value added service was active –Bollywood service was renewed on 7th Dec’16 and the same got activated through WAP mode on 18th Nov’16 for which Rs.35 got debited. The service was already deactivated on 11th Dec’16 and we would not be able to process any waiver for the service as the same got activated based on your consent.

We suggest you to ignore the chargeable links to avoid further charges towards VAS services in future while browsing and also keep the pop up blocker as off in the handset settings to avoid such activation. Suggest to change the homepage to anything else than the Aircel WAP portal.

Thanking you and assuring you of our best services.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Complaint comments 
5 Comments

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Comments

I m not getting proper network before 4 days on my mobile. I am call to costumer care also, he said i am transfering my senior.I have another Aircel sim card when aircel network is not available there is covering vodafone & tata docomo.I need the same network on my number [protected].So what can i do plz help me.
Reply
krishna9199's [Complaint's author] reply, Dec 21, 2016
Dude, If you want to get your complain solved then raise a complain and kindly don't comment on others complain. It doesn't makes any sense. Yes, If you have the same complain as mine then follow it to find the answer If the Aircel customer care reply to it.
Aircel Customer Care's response, Dec 21, 2016
Verified Support
Dear Reble Biswajeet Panda,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Dec 30, 2016
Verified Support
Dear Reble Biswajeet Panda,

We hope that our team got in touch with you and shared all the requisite information.

Thanks and Regards
Aircel Social Media Team
Dear Sir,
I have lost my mobile along with the AIRCEL sim card. Please block the below mentioned number. Please do this as soon as possible.

Mob- [protected]
Reply
Aircel Customer Care's response, Dec 21, 2016
Verified Support
Dear Customer(Sagar64162147),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
I am a customer of Aircel pre-paid and Mobile Number is [protected] using since, last 1 and half year but the sim card not working now (Show Emergency Call)
please activated the same as early as possible.

Thankig you!
Mayur Sah
Reply
Aircel Customer Care's response, Dec 21, 2016
Verified Support
Dear MayurSah145,

We would like to inform you that the number is disconnected due to zero monthly uses. We request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
On my mobile no [protected] aircel has deducted rs 70 even though i dint subscribed for any services. When i asked them to deactivate the service n refund back the amount they r not ready to do so.
Reply
Aircel Customer Care's response, Dec 23, 2016
Verified Support
Dear Bash12,

We are forwarding your issue to the team. Meanwhile please share the below mentioned details:

Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Sir
I had purchased a aircel sim. Even though the network is there i am unable to make or receive calls. Therefore i am unable to call 59059 to activate the sim. Please help
The number is [protected]
Reply
Aircel Customer Care's response, Dec 23, 2016
Verified Support
Dear Naveen anil

We are forwarding your issue to the team. Meanwhile please share the below mentioned details:

Alternate No.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Dec 30, 2016
Verified Support
Dear Naveen anil

We have checked your account details and found that you need to select the language. Hence, we request you to dial 123 to select the preferred language, posting the language you will get the plan benefits.

Thanks and Regards
Aircel Social Media Team

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