[Resolved] Aircel — Online payment for different relationship number aircel number : 1-[protected] | |||
Dear sirs, Reference: payment made to wrong relationship id: 1-[protected] My relationship number:1-[protected] My mobile number:[protected] ( not in use from more than two year) Reference : telecon with mr.Sharad, team leader- aircel post paid on 29th aug 16. I had outstanding payment of 348 rs ( i was getting repeated sms to my e- mail id). I got call from mr.Rana(Mobile number [protected] ), new delhi identifying as part of aircel legal cell & wants me to pay the amount on aircel website. He gave my address correctly and insisted me to select following relationship number 1-[protected] .When i asked him why on this relationship number he said that as my account is closed, the relationship number is different. He insisted me to pay 4260/- rs as there is delay at my end. He said that receipt will be sent by e-mail id. After paying through your website, i got to know that relationship number belongs to sreenivas n. My transcation number is krna[protected] done today[protected]:49:00 Kindly look into following matter. 1.Why i had to pay on others relationship number ? 2.in case it is wrong relationship number, what needs to be done? Awaiting your reply . Regards Bhagyashree Was this information helpful? | |||
Oct 7, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Aug 22, 2016 Akprem's response Deactivate my CUG
Verified Support Aug 31, 2016 Aircel Customer Care's response Dear Deepak Agarkhed, We are forwarding your issue to the team. Meanwhile please share Your alternate number. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Aug 31, 2016 Aircel Customer Care's response Dear Akprem, We would request you to visit your nearest Aircel store with the following documents to get the details for the same. POI (Proof of identity) POA (Proof of address) 2 Passport Size Photos Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 03, 2016 Aircel Customer Care's response Dear Mrutyunjay Sonawane, We would like to inform you that your Aircel number [protected] has been barred from our end. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 06, 2016 Aircel Customer Care's response Dear Deepak Agarkhed, We hope that our team got in touch with you and shared all the requisite information. Thanks and Regards Aircel Social Media Team | |||
 4 Comments | |||
Comments
I am trying to deactivate the pl9 pack but no deactivation code is working. Please deactivate the pack on [protected]. It is deducting all my balance. If the problem is not solved, I will forfeit the connection and will never take an aircel connection.
Aircel Customer Care's response, Aug 31, 2016
Verified Support
Main Balance cutting while using brousing. When net balance is available. There is no solving problem customer care
Aircel Customer Care's response, Aug 31, 2016
Verified Support
Dear Balaji Chennupati,
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
But unfortunately she lost it with the mobile handset. And I found that the lost SIM card is being used by somebody. So I request you to block it.
Thanks for reaching out to us. Please share the following information to confirm your identity:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team