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[Resolved]  Aircel — upc code not getting generated

Address:Pune, Maharashtra

Hello,

I want to port my aircel number for which i am unable to generate upc code as the message i am trying to send to 1900 to get upc code is getting failed, could you please check the reason and assist me.

I have tried to call customer care several times but customer care is unable to help me with the request.

Please help me with getting upc request

Regards,
Mayur chaudhary
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Feb 12, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2018
Aircel Customer Care's response Dear Customer (Mayur kc),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team
Complaint comments 
15 Comments

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Comments

I sent SMS in below format

PORT (10 digit mobile no) to 1900
Reply
Sir,

I am not able to send porting message from my no. From last one month . Here no network of aircel so i want to change it .

I have complained it two time in your office but no result .

I m sending you both pics . My no. Is [protected]

Reply
Aircel Customer Care's response, Jan 13, 2018
Verified Support
Dear Narendra,

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 18, 2018
Verified Support
Dear Narendra,

We regret the inconvenience that may have been caused to you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code. If you still face any issue then please once change the handset and try.

Warm Regards,
Aircel Social Media Team
Plz deactive my aircel no as soon as possible because I lost my aircel no [protected]. Plz sir close my no for that i grate ful for you.
Reply
Aircel Customer Care's response, Jan 13, 2018
Verified Support
Dear Shashi,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 22, 2018
Verified Support
Dear Shashi,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team
Sir I have recharged Aircel 199 unlimited 3gdata and call plan it have speed of about 900kbps-1.5mbps in morning time.but after 2pm it's speed decreases to 10kbps daily.
Reply
Aircel Customer Care's response, Jan 13, 2018
Verified Support
Dear Anshuman (Anshuman18000),

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel No.:
Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (problem since when):
The Issue with a specific website or all website:
The Browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 22, 2018
Verified Support
Dear Anshuman (Anshuman18000),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team
Hello,

Any update on my inquiry
Reply
Aircel Customer Care's response, Jan 13, 2018
Verified Support
Dear Mayur,

Thanks for contacting us. We would request you to kindly elaborate your concern along with your Concerned Aircel number.

Warm Regards,
Aircel Social Media Team
I am trying to port my Aircel No. [protected]. I am sending message in below format however the message is getting failed

PORT [protected] to 1900

Message not getting sent and failed each time

I tried to reach out customer care but they are unable to help me.

Could you please provide me the UPC code to port my current Aircel no.
Reply
Mayur kk's reply, Jan 15, 2018
Could you please expedite on above request and put it on high priority, i have been chasing for getting UPC code since from long.
Aircel Customer Care's response, Jan 15, 2018
Verified Support
Dear Mayur,

Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon.

Warm Regards,
Aircel Social Media Team
Please provide update on my inquiry.
Reply
Hello Team,

Could you please confirm by when i can expect the resolution to my inquiry. Its been long i have raised an issue for UPC code.

Your quick help is appreciated.
Reply
Aircel Customer Care's response, Jan 18, 2018
Verified Support
Dear Mayur,

We understand the inconvenience being faced by you, our team needs some more time. We shall contact you shortly.

Warm Regards,
Aircel Social Media Team
Thank you team for your response. Could you please share the estimated time frame for resolution to my query.
Reply
Aircel Customer Care's response, Jan 20, 2018
Verified Support
Dear Mayur,

We deeply apologize for the delay. You are our valued customer and your relationship with us is very precious. Please provide us with little more time to resolve your issue.

Warm Regards,
Aircel Social Media Team
Respected Team,

I expect resolution to my enquiry at the earliest now. Its more than 10 days i am chasing you for generating UPC code.
I urge you to speed up the process.

Thanks,
Mayur
Reply
Aircel Customer Care's response, Jan 22, 2018
Verified Support
Dear Mayur,

We understand that this event certainly did not portray a favourable experience for you but we are in continuous touch with our team and will definitely share an update as soon as we get any.

Warm Regards,
Aircel Social Media Team
Dear Team,

Any update on inquiry?

Thanks,
Mayur.
Reply
Its almost 15 days now and i have not received any update, this is really exasperating. I am frustrated now and it does not make any sense to get an UPC code i will have to wait for 15 days.

I request you to put the request on high priority.

Thanks,
Mayur.
Reply
Hello,

Just to inform you my UPC code is now generated.

Thanks,
Mayur
Reply
I am trying to generate porting out code for my aircel number [protected] but every time sms is getting delivered but no porting code is received...kindly help me to generate upc...its urgent
Reply
UPC code not generated after sending the SMS to 1900. Kindly do the needful at the earliest..
Reply

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