Airtel Complaints & Reviews

I had applied for three landlines along with broadband connections for my office way back in may 2017. After about 15 days time i was informed by the airtel technical team that provision of three connections is not technically feasible, however, they will provide two connections only. At this stage i requested them not to install the connections since i wanted all three numbers from the same operator. No connections were installed, however, we started getting the bill for a airtel number from jul 2017 onwards. Despite repeated requests this matter has not been sorted out, nor the deposit of rs 9406 been refunded. It appears that airtel staff has forged our signatures on the installation papers and thereby have proved that there is a connection, where none ever existed on ground.

Hello sir/mom, my name abdul jaleel i did recharge off rs 399 to my phone number date 08/11/2017 from myairtel trough my corpbank netbanking amount debited from my account but not credited to my mobile number i sent a mail to airtel then they call me and said your amount will be refund with in 10 working days but not refunded until now then i mailed again and they cal me again and said sorry sir we not get any transaction from your side what u mentiond date pleas take better acction for theas kind fraud pleas refund my money back to my sorce account

Payment failed: your recent transaction for airtel mobile number: [protected], amount - rs. 399.0 and txn id[protected] has failed.

08-nov-17 8 days ago
Net pymt[protected] at aip*bharti airtel limi mum :stan no : 419686 dr 399.00

Thank you

I had registered on airtel payment bank and credited my account for rs 1950 on 22/11/2017 in order to make my monthly bill payments. My total amount was approx rs 1984.
After adding the money, it started showing up on my airtel payment account but didn't allow me to make bill payment using the same.

So i decided to make the bill payment next day i. E. 23/11/2017 and to my surprise when i logged into my account, the amount it showed me in my account is rs 831. I was suprised where the rest of amount is gone, so i called up 121 for the same.
I was told that my remaining amount has been put on hold and will be released after 48 hours. I was so frustrated that without any notification how could bank put my money on hold without any reason. Then i am told this is a technical issue.
I asked on how i am supposed to pay my bills which are having due date of 24/11 so reply i got was "sir how do i know"? Come on, this wasn't kind of reply i was expecting from airtel customer care. I told him to connect me to his supervisor but after some time he tells me that supervisor is not on the floor. I guess airtel is running some kind of joke by opening this bank.

I am raising a complaint against airtel payment bank for showing false information about my money on their portal and holding my money without any reason.

I want to ensure that i am not made to pay late fee for not paying my bills on time due to an issue on airtel side.


Regards
Anurag thakur
Mob: [protected]

I requested for the new connection request at my home for airtel broadband. The guy came and took rs 2829 as advance rental money. And i got message it will take 48 hours to install and today its more than 3 days and they are now saying it will take more than 5 days.
They are not giving resolution and for refund of money they are saying it will take 21 working days.

Caf no[protected]

My name is asha a. I have a broadband new connection with id [protected] from 21/nov/17 with your company. This is regarding complaint number 67971515.

I have registered this complaint on 19/nov /17 where i have said that my broadband new connection is not activated yet. I was given the deadline of evening 6 pm last evening. I called after 8 pm and got registered my problem again wherein i was told that by next 2 working hours the technical team will sort out the matter. I received a call then from bhopal on next day around 11 am and was said that my problem will get solved by 5pm. That commitment also failed again and again they keep saying the same and take the complain but its of no use at all.

Its three days now, and yet i didn’t received any solution from your customer care. Even the technical team is not bothered to give a call and inform about the same.

For getting a new air tel connection, i was calling the customer care for 3 continuous days, again for activating the account i had been following up from past 3 days but no responses, i am sorry to say but the service quality of your company is deteriorating day by day. They have forgotten the meaning of commitment. Perhaps they don’t want their old clients to be sustained who are with them from years.

I request you to tell me whether my problem can be solved or not.in case of non event i will disconnect your connection and will make use of the other available alternatives with better commitment and services. If this is the service quality your company is offering, then why not look for other options in the market.

I hope that my problem gets solved at earliest, at least from your end.

Regards,
Asha a

Dated=12/9/17 (Tuesday)
Sir,
I anita gandhi am a lecturer and working in haryana govt school.
I am having my salary account in state bank of india ballabgarh (Haryana) branch.
Today somebody-mr rahul sharma called me (On 12/9/17 at 4.05 pm) on my mobile and told that i am an rbi employee and posted in noida.
He used mobile no - [protected] which is now off.
He asked me about my sbi card details very cleverly, unfortunately i believed on him (Due to rbi employee) and told my debit card details with otp (Received on mobile).
Actually he said that he is going to link my debit card with adhar.
He cheated me and with drew total amount of rs 50000/ approx. From my saving account and utilised in different wallets transactions as mpaisa, airtel money, payu, ola.
Detail is as follows
Mpaisa/vodafone
Amount with drawn= 19998/ date= 12/9/17 time=4.10 pm trans id=[protected]
Payu
Amount with drawn= 9998/ date= 12/9/17 time=4.12 pm trans id=[protected]
Airtel money
Amount with drawn= 9998/ date= 12/9/17 time=4.15 pm trans id=[protected]
Ola
Amount with drawn= 9998/ date= 12/9/17 time=4.16 pm trans id=[protected]
Kindly help to get refund of my money and take corrective action as soon as possible so that he can not use this money.
Also teach him a lesson so that he can not cheat some body else in the same fashion.
Thanks & regards
Anita gandhi [protected]/[protected]

I am concerened that the network in kohima is not good at all... That is even watsapp massages take hour to reply, morover my network has no service most of the time?? I appreciate that airtel is providing many offers but i beg that the network provides more better. We gamers are concerened more on network than offers??... Please look into the matter as soon as possible so we may enjoy the best of your service?

Hai my number is [protected], I was recharge of rs:169 for new 4G handset plan 28 days free unlimited local&std and 500 mb 4g, but I am not get the internate connection fare, same as well as call also not connect or call drop.then why airtel introduced this type of plan, Pl resolve the problem or drop this plan.

Dear team i, want inform you that my airtel lipo number is bard on helpline 12114. So i, want quick resulition on regard of this complant. That will be most kindness. Sir as you know that i have a retailer shop in anantnag. And my lipo number [protected]. I, wantant take a part in your partner portal of airtel. Plzz inform me with correct details as for as possible. An i, want also know what is the margian on airtel partner franichasee.in jammu and kashmir.

My Airtel no is [protected] is of M.P. circle. i wanted to port it in Uttarakhand circle . for that i sent a porting request on 21 Nov but did not get the code. so i called up Customer care person asking for the same so he told me that it would take around 48 hrs. but still i did not get the UPC. so please help me
-Shilpa Jain
[protected]

Hi,

I have already done your payment via PhonePe application rupees 259 but my HDFC credit card also paid 224 for this month. I have opt for autopayament through HDFC credit card. Can you please check and reverse payment. You should have given instruction to HDFC credit card that payment already done.

I was having an airtel connection no. [protected] and while going abroad in august 2017 i have changed the plan from rs.499/- to rs.199/- and obtained an international pack of rs.149/- for receiving sms messages. I have never used the mobile phone for either incoming or outgoing calls/messages and was using only whatsapp thru wifi. I have received bills to an exhorbant amounts. I have paid the bill for the amounts (199+149) regularly and enquired through facebook to clarify the issue and rectify the amount since september 2017. Till date i have not heard from airtel any clarification,
Airtel had barred my connection and i had to face an embarrassing situation on the date of my return from abroad[protected] without any advance information, even though airtel had offered me a credit limit of rs.2800/- and i had to face lot of difficulty.
My request for clarification and charging amounts was not given till date and i would like to surrender the phone no. As i am not satisfied with the horrible acts and service of airtel. This clearly shows the deficiency in the customer service as whenever i go to any airtel shop for clarification they keep on saying to pay the outstanding and no one has till date clarified satisfactorily.
As i have paid the bills regularly (Being minimum amount) and i have not utilised the mobile either incoming / outgoing calls /messages, the bills raised by airtel is not acceptable and more so there is no clarifications / explanations for the complaints lodged in the airtel page in facebook.
Regards
Anjani kumar
[protected]

As per i have network issues in my area i raised complaint month of may 2017 then your surveyor mentioned and found that there is very bad network of 3g/4g service &then i have call from your customer supporter issue will be solve in one monthand said as there is need of new mobile tower. So day by day i frustrated network issue & also call dropped but now are 4 months later there is no response on my network issue related problem. I send screenshots of network issues par month but your team is always is processing issue till i frustrated network issues. I pay money for 3g/4g service. My money was
Wasted i can't get properly services so this again i attached screenshots of network error issues.
(See in the left corner screen shot of network issues dated (21/11/2017)

My interconnection has failed in the morning of[protected]. I lodged a complaint. The complaint no. Was 90445120. I was told that the issue would be resolved within 24 hours, which itself was a long period of time for me working on the internet. Nothing happened within 24 hours. On 22nd morning someone from airtel called me and said that the issue would be resolved by 10pm on that day. Today morning i switched on the internet and found that there was no connection. All the problems were explained in detail on[protected] itself. The connection was getting interrupted frequently. The speed is only around 4mbps against 16mbps even at times when connection was available between interruptions. Today, on the third day after lodging my complaint, i get a mail saying that a new complaint has been registered and i would be updated within 24 hours of registering the new complaint. What happened to the complaint lodged on[protected]. No answer. I am suffering financial loss due to the long breakdown of internet (Three days today). I had informed that the junction box outside my compound wall frequently is the reason for the problem. But no one has come here to check it up as far as i know. The very casual attitude of your customer care people is extremely disappointing and makes me feel insulted and insecure as a customer.
Trust you will instruct your people here to do something to solve the situation instead of sending hypocritical mails.
R s ramanujam

I asked customer care executive to add english business news channel 12 months top up amounting rs. 440 on customer id [protected]-006 but instead of it, she activated the same top up on [protected]-001 connection.
On my [protected]-001 connection, i had the same top up for 6 months which i activated on[protected] and will be valid for 6 months.
But now 6 months top up has been deactivated and 12 months top up is active.
I called customer care and told the same thing and i was told it will take some time to get it resolved.

Appreciating the help.

Hi
I am using airtel prepaid sim card for past 10 years

Last one week my sim card is not working it showing as sim card is not ready. I used in some other mobile phone also but same result. I complained in airtel online complaint service till now there is no response. Complaint no. Pr[protected] kindly do the needful asap

Regards
Nizam
[protected] chennai region

Hello,
I tried to recharge my phone no. Through my airtel payment bank a/c but it showed that the recharge is failed and transaction is unsuccessful. So i tried again and the same thing happened again, so i recharged my phone no. Through phonepe app.
Now after 2 hours i got a message from airtel payment bank that your recharge is successful and i got charged twice with rs. 448 i. E. Total rs.896 from my airtel payment bank.
So this is completely fraud happened to me, i want my complete money (Rs. 896) back.
Transaction id as showing in airtel payment bank is[protected].
Only one transaction is showing while the money is deducted twice.
Kindly respond as soon as possible.

There is no proper response. Since two weeks i am trying to take a new airtel connection, but whenever i visit the office they are saying stock is not present
Even if they are not responding properly...
They people out there are just simply using the room for chit chatting in groups
Under air conditioned room not even responding to the customers

Airtel deducted amount 49 and then 35 from my airtel balance. My number is [protected]. And i never activated any topdoctoronline offer. I complained before but it is not solved yet. Again my balance deducted and all i can do is complaint here. My balance is about to be 0. Airtel is deducting my balance on the name of topdoctoronline. And i don't even know what topdoctoronline is. This is really annoying airtel fix this.

Dear sir/madam,

My details are as below.

Name: rayagond l chougule
Cell no : [protected].

Its observed that, bill for the month of oct 17 - nov 17, rs 300 has been charged as sms - others

Kindly note that, sim is in basic nokia mobile, does not any game applications.

Moreover i never activated the link, how can you charge rs 300?

Its kind of stealing money from customers.