Airtel Complaints & Reviews

When i select 3g/4g network in my phone the network is not stable there is always up and down of signals but when is set my sim to 2g network signal is stable. I think that it is my phone issue but when i insert jio sim 4g network are full and excellent, so it is your network problem please fix it or slove. So i can able to use my airtel sim at 4g network. Please slove this problem

I have been trying to connect with airtel / one assist teams to know about the status of my mobile handset.

My handset was picked up by the one assist person on 16th september for getting it repaired. On 18th september i got the email from 121 that the claim has been rejected & basis that the handset would be returned. If the handset is to be delivered it has to be by 21st september latest by 2:30pm since i am permanently shifting to delhi on 21st september (I have a flight at 4:30pm to delhi). I have been my life an airtel customer nd has never ported my number or my dth (Customer id [protected]). My sincere request is either deliver the handset by either by today or by september 21st 2:30 pm or please make arrangements to deliver the same at my delhi residence which is "f-18/f-1 dilshad colony delhi 110095". I am trying to make requests to all of you people just because of my situation and it seems you are all adamant not to consider someone's request, someone as loyal of being there on mobile network since 2006 and likewise with dth.

The above mentioned are my email exchanges with airtel starting september 18th. I have been mentioning this clearly that i would be shifting to delhi permanently form kolkata on september 21st and now it is october 7th. I don't have my handset till date

I select the hello tune and send the message to activate it.. Airtel took money for my mobile but still it didn't activate..I done that yesterday morning 11.54 am.. still I didn't get it

Hello, There is problem in sending messages. Message is barred and saved in outbox but it is not sent. I have tried many times and facing same problem. Mobile is ok. plz solve this problem. The mobile number is [protected]

Really frustrated with airtel service since last 03 months. Only depositing bills of 4g without any service from airtel.
Now i am not going to pay a single money to airtel unless my 4g data service get improve at my home location.
If airtel can't provide me 4g services then they are not authorized to generate bills for 4g.
Latest complain number 79694755.
Earlier complained number which closed by airtel without issue get resolved[protected], 79460491, 79460527,

Mobile number [protected]

They have charged more saying i have used internet for two months in a row.
While their airtel app shows that i havent even used complete data usage provided to me and has been carried forward for both these months.

They dont treat their customers well and service request numbers generated are mentioned to be as solved without any execution.

Then when i visit their airtel store they give a waiver in a few days.

How was that service request termed solved, i have no idea about that.

Currently it is at same state with waiver pending for the last to last month.

I have recharged my mobile number [protected] through net banking for rs. 80 on 5th october 2017 and receipt no.[protected]ccee9da of rs. 80. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.

Regards
Susobhan sahoo

I received message yesterday on my cell no.[protected]. I never instructed to deduct the bill amount from my credit card ending with 2335 directly. Let me know how you got the instruction of automatic credit from credit card. Cancel the instruction of automatic credit for my bill forth with failing which i shall be compel to initiate actin you.
Thanking you

On my 1st visit it says our 4g system not working.. On 2nd visit says not available sim cards after then i update sim from another branch sim service start after 2 days.. Now sms service not working.. While i say to representative she says its banned for 48 hours for security reason.. I wait.. Then after she says your new sim card not reflected in system when i changed.. Its reflect after 1 days so 48 hours not complete.. Then i wait now n 4th day its say its have technical issue and not resolved.. Now saturday sunday not working our technical dept. So please wait more 3 days.. What is the issue i don't know how airtel service work... Its not like corporate service.. It doesn't know customers mobile number sms requirements.. Now sim card also closed not service its show... So much bad experience with airtel...
I have updated my sim card as 4g as per instruction by airtel its my big mistake..

Dear sir
My airtel number [protected].
My mail: kumar. [protected]@gmail.com
No incoming calls from 2 days on my number, and signal in my sim fluctuations some time no signal. Some times calls are coming remaining times not coming. I am recently upgraded my number to 4g two months ago. I contact the customer care they told that in your area hyderabad kingkoti 3g and 4g upgradation work is in process so u facing the problem. But remaing airtel customers in my roomates are no problem in incoming
Please resolve my problem.
My alternate number [protected]

Hi,
This is mr. Sajal rastogi from ncr having airtel postpaid connection no. [protected]. I lost my mobile yesterday night, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card. I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Sajal rastogi
[protected]
Ncr

A complaint # 65973093 i have raised a week ago regarding an issue with my airtel dth connection. Since then i have been contacting customer care every single day to be assured by airtel team that the issue resolution will be prioritized and immediate action would be taken, but alas every single day the assurance provided turns out to be a failure.

Below is a gist of the agony i had to face as a customer with airtel dth services

 the issue began with an initial complaint # 65905338 raised by me regarding signal loss, one of your field engineer did visit my place and tried to mitigate it.
 but the issue resurfaced the next day again for which i raised another complaint against ticket # 65944735 which was closed by your team without any resolution even after me clearly stating to keep the ticket open until resolved.
 i again called your customer care (28th sep) and was assured that the resolution of the issue would be provided soon. But when i insisted for re-opening of the closed ticket i was provided a new ticket number # 65973093 for tracking purposes.
 since 28th september, i have been following up on a daily basis with your customer care and every single day your team promises that the ticket is prioritized and resolution will be provided the same day. But i do not receive even a call from your field team enquiring on the issue forget about fixing it.

This service experience has tested my patience as a customer and i am writing this mail with assumption that bringing the dire state of your customer services to the notice of nodal officer would at least help acknowledging the issue and provide me with a mitigation at the earliest.

Tickets raised till date:
•[protected]Open)
•[protected]Closed without resolution)
• 65905338

But looks like the nodal team just sends out emails rather than following up with the field teams. The ticket is open and till date neither from the nodal team nor from the airtel field group either visit or call me regarding the complaint

Nodal reference no. Is [protected]

My connection details :
Account holder name : vamsi chandra guddati
Customer id – [protected]-001
Set top box - hd+ recorder
Subscription plan - annual

Appreciate if a strict action is taken and immediate resolution provided to the issue.

Hi

Airtel is worst network which cant able to clear the customer problems. They are giving 121 and 198 only for the recorded advertisement not for clearing customer issues. For emergency also we cant able to use the network provider. I complaint many times but no one is responsing. Suddenly netwok is not getting 3g not working in centre of the city itself. It is simply rolling and rolling. I changed the sim after i lost my network as per the airtel store keeper advise but now i am not able to receive or send any sms i dont knw how to solve this problem. If i call customer care lines 121 and 198 they r simply telling to press this and that but executive is not connecting to ask our problems.

Hi team,

This is regarding deactivation of outgoing call barring service on my sim having no.[protected]. Last couple of weeks, i was facing problem, that i was not able to making any outgoing calls and messages and i am able receive calls and messages. I was getting "outgoing calls barred" prompt. I have contacted to customer care. But they could not resolved my problem and its not fair part from airtel to blocking services with out providing proper information to customer. Currently i am at overseas. I gave enough documents while i was taking documents. Please send me the password to de-activate barring as soon as possible.

ICON service got activated automatically and I tried to contact customer care, but no response. Service has been activated tand I got deducted from my prepaid account of 76 rupees. Kindly resolve and credit the amount immediately

I am in germany since yesterday and i can receive all incoming calls but i am not able to make any outgoing calls. I have activated an international roaming pack of rs 2998 for 10 days. The pack includes a talk time of 250 minutes but i am unable to get any. Whenever i dial a number first a notification pops "airtel:outgoing calls barred" and then they tell me to contact customer care.

Please help me as soon as possible.

I have been using airtel since last 3yrs never faced any major issues bt in last few months getting d worst network coverage. It's 4g signal automatically changes to 3g and internet stops working. I talked to the customer care regrading this issue several times bt got disappointing results like they said "i[censored] select 4g only then internet won't work in 3g if it changes" like seriously? Such dumb replies! Others said in ur area coverage showing is good we can't do anything bla bla bla. Now wat should i do, after spending 399 shal i switch to other provider!! My airtel no is [protected], currently residing at dinhata, dist - coochbehar, ward no -6. Hoping best from india's biggest network provider.

I change my 2g to 4g sim, have visited the local air tel office at least 4-5 time with so many times called and mail them to sort out the issue of this one to one mapping, they gave me fake promise that it will be solved with 3 hours. For last 4 days i don't have signal on my mobile ([protected]) to do any outgoing/incoming call. My plan of 247 for 28 days, here it looks like the money has been took by air tel without providing the service

I (Harshit oberoi) is highly disappointed with the services from you guys from the past 1 month and every time whenever i call customer care department i have to be on hold for more than 45 min and today was the worst experience. I was on hold for 54 min and after 54 min i was connected with supervisor name anil who didn’t give any resolution and i was forced to cancel my services with airtel.

Now let me tell you the whole scenario and because of resolution provided by anil i was forced to cancel the services.

On sept 14 or on 13th sept i called customer care because i wanted to switch my airtel standalone broadband connection to airtel broadband connection with the fixed line and customer care advisor advise me that they will take a request to provide new connection as i have stand alone connection i have asked him that do i have to pay for installation charges and your customer care advisor denied and said that i don’t have to pay installation fee but when the executive came to my place to get the new connection he asked to pay 1000/- for installation fee and then again i had to call customer care executive and then after discussing the same for 40-50 mins your advisor gave me credit of 472/- and finally on 16th sept i got the new connection installed and i have called the customer care of 17th sept and asked your advisor to cancel the standalone connection and i was told that it will be cancelled in fact they asked the reason and verified my personal information as well but they haven’t gave me any service request # or confirmation neither i received any text message for the same. Also in the mean while i was informed that i will get the instrument with the new connection but at the end i was not provided the same and then after lot of calls and speaking to supervisor i was offered a credit of 200/- and every time whenever i called i asked that stand alone connection has to be cancelled and every time i was informed that it has been cancelled and today i received a text message for the bill of 1295/- so i was in shocked as i have cancelled the stand alone so i decided to call customer care and over there i got to know that stand alone connection was not cancelled due to which i received the bill, i explained the whole scenario to the customer service rep named (Sheel) and he asked me to give him the ref# i informed him that i was not provided a ref # so he listened to the call recording and said that i did call to cancel but as the back-end team were not able to reach me it was not cancelled so i decided to speak to supervisor and after a long hold 45-50 min my call was transferred to supervisor named anil and as per anil it was my fault that i didn’t ask for the ref #, he clearly said that as i don’t have the ref # even though he has the record that i have asked to cancel the service he can’t do anything i still gave the option that as i asked to cancel the request on 16th so i can pay for 15 days but not beyond that he straight away denied and said that i have to pay the full amount, which forced me to cancel all the services with you guys. Moreover i asked anil that today as well sheel didn't provide me any ref# so he said that you have ask for that and you have to fight till the time an agent will not give you any reference number, if that is the resolution i will get from the supervisor its better that i should switch to different vendor.

I will go with a different service provider but i never thought that i will be treated in such a way being customer of airtel from past 5-6 years this kind of services will not be expected.

I will be posting such reviews everywhere and will inform everyone to switch their services from airtel as now airtel doesn’t care much about their customers.

Below are my details about the service which i have with you guys, if you guys want you guys can call me after 3 pm anytime, but i will not be paying anything extra as it’s not my fault if your customer care executive are not doing their job so i will not be paying the bill if you guys will agree i can pay for 15 days but not beyond that.

Standalone acct # [protected]

New broadband connection landline # [protected]

Today as well anil just provided me the service request # for cancellation but today also i haven’t receive any sms from you guys where as i was informed that i will receive sms as well and based on today’s incident it’s clear that again if i will call you guys will only say that it’s my fault as i haven’t receive the service request number.

P. S — only call me if you guys can provide any resolution hence please do not call because i do not want to waste my time again.


Thanks
Harshit oberoi

Following an offer (On recharge of rs.198.00 ul call + 2gb, 28d) i recharge
Successfully on[protected] at 08.46pm rs. 198.00 transaction id [protected]. After recharge one sms has been sent from your side stating that benefit:- unlimited local std airtel calls + 500mb 2g/3g/4g data for 28days. Is it your way of cheating? If you are unable to run business honestly you may beg. Why you are cheating? I shall go to any extent for your dirty business.
Why unlimited local std airtel calls?
Dipak kumar mal mobile no. [protected].