Airtel Complaints & Reviews

I had gone to an airtel franchise store in prem nagar, dehra dun sometime in second week of sep 2017. I met mr ashish there along with his sales girl in the store named ms pravin. I had gone for number portability of my airtel number from delhi to dehra dun as i have now moved permanently to dehra dun. Mr ashish informed me that the portability would take 8-10 days and then i could get the name changed to my daughter's name as she was using that number. This would take another 3-4 days. Ms pravin was also listening to all this conversation. After waiting for almost 10 days after number portability i contacted ashish. He was undergoing some course. Ms pravin picked up the phone. After that we contacted her number of times to which she replied that the email has been sent to their senior for approval but no reply received. Every time when contacted she gave the same answer. On contacting her on saturday, 07 oct 2017 at 0615 p. M. She said that the store had closed for the day and that we could come at 10 a. M. On monday, 09 oct 2017. On contacting her on monday, 09 oct 2017 she informed me and my daughter that the name change was not possible as it had not been approved. On asking why then we were not conveyed the same earlier during our various calls to her over the past so many days she was very rude and discourteous. Such rude and discourteous behaviour (Disconnecting the conversation by cutting the phone call) with a customer is not expected specially from salespersons employed for airtel, which is such a renowned company world wide. Airtel must insist on franchise stores and other store dealers to employ people with utmost care, otherwise their reputation and sales is likely to suffer.

Due to the above mentioned behaviour i have now decided to shift to vodafone. I was with airtel since the last 14 years.

In view of the above, it is therefore requested that ms pravin be penalised for her rude and discourteous behaviour and counselled to behave with customers in a polite manner.

Contact nos of mr ashish : [protected] / [protected]
Ms pravin : [protected]

Hi,

Can someone please help!!!

I had requested in the month of june 2017 that i need to surrender my fixed-line and broadband connection for the below connection.

Landline number[protected]
Name - saurabh kishor mistry

Complaint reference number[protected]

However, i am still receiving emails to pay the outstanding bill amount for the past 3-4 months.

Can you please treat this as high priority and close the connection.

I have port my idea no. [protected] to airtel about 6-7 month ago, now i have lost that no. And when i reached at airtel store to get new sim with same no. Then they told that this no. Is not in airtel operator.

I need this no. Back as my bank acc, my gas connection and my aadhar is conneted via this no.

I am trying to get this no. Since from last week.

So, kindly resolve this issue as soon as possible

For any further information contact me on [protected].

Dear sir,

I would like to inform you that i have lost my airtel prepaid sim with mobile no # [protected] today (09/10/2017) morning (9 am).

Hence, request you to do the needful to block the sim as soon as possible to prevent misuse of it.

I don't have any other number right now so please block this sim as soon as possible.

Thanks,
Rahul singh

Hi, i have done a airtel recharge from airtel website online from the option best

Offers for you on october 8th 2017 for 98 rs for 15gb 3g/4g data for 28 days but only

600mb of 4g data has been credited in my account for 14 days validity and got the same

As confirmation message.

The last month in september when i have done the recharge it was perfect and, i have

Done the recharge twice and 30gb of data was credited and remaining 1000mb of data

Which was suppossed to get carry forward on october 8th recharge evn that was deducted

From my account.

I kindly request you to credit 15gb internet data along with 1000 mb 4g data in my

Account.

I was getting messages that my sim will stop working if i do not switch to 4g network so i converted my sim from 3g to 4g from airtel gallery and they charged me 30/- for that. Its been 3 days i am unable to receive any sms on new sim. Tried to contact customer care many times but only recorded messages i am unable to do any online transaction. Airtel worst network and worst customer service.

I submitted porting out from airtel to another network which should happen in 5-7 working days but i got message stating upto 22-oct-2017

i am not happy for the action i need my porting process to be immediate with proper action and i going to lodge a complaint in trai with all details of the process so make it work quickly i need porting process complete as soon as possible

PORTRING CODE - AV565839
thank you

TVVRAMAKUMAR
[protected]@gmail.com

Sir please give me a 50% cash back I have seen in airtel app and recharged but cash back is till not applied

I have taken unlimited plan of “airtel infinity” of rs 649. When i have taken this plan, the customer care representative has not informed me about calling charges related to “helpline numbers” of companies and sms charges related to “sms numbers” of banks etc..

Also it is not mentioned anywhere in airtel website about these “hidden” charges. All over the media and internet airtel advertises as “top telecom” company which offers “best and unlimited” plans for customers.

When i was billed additional charges in current month bill, i came to know about this “cheating” by airtel after talking to customer care representative today.

God only knows how many other telecom companies are also doing the “same cheating” with “hidden charges for unlimited plans” and there is “no transparency” in pricing of plans by companies.

These so called “special numbers” for which “calls” and “sms” are chargeable must be communicated to “all customers while selling the plan” and “mentioned clearly” on their website.

Also airtel must clearly mention the charges to customers. It is “not just ok” to say they are chargeable, they must also “mention the amounts and duration (In case of calls) clearly”.

I was charged “rs 3 for 1 minute” for calling helpline number of “eureka forbes”. I was charged “rs 3 for 1 sms” for sending sms to hsbc helpline number.

I am “ok to pay” for above “call and sms” charges for special numbers if they are “communicated clearly upfront”.

If the “management” of airtel does not know about this issue they must “introspect & adapt” and “pay attention to details” in operating the company properly, especially when it deals with “money”.

On one hand companies crib about “competition” and “beg government” for “funding and relaxation of polices/rules” and on other hand they “cheat” customers" with “opaque pricing intentionally”.

I am a customer of airtel for more than a decade and hope that they will fix the issues and “truly transform” into “number 1 telecom company” with “best services & customer satisfaction” in india.

Thanks for your time & patience.

https://www.airtel.in/myplan-infinity

Sir,

I have charged rs. 105 in the bill dated 1st september, 2017 and rs.175 in the bill dated 1st october, 2017 for the videoparlor service, which i never ever subscribed or used on my mobile no.[protected].

I checked online and found the above service active, i immediately deactivate the service and file a complaint for the refund of rs. 280 + taxes.

But they have replied me with a ready made reply that "we have gone through your account and found that vas service is active on your number"

Kindly help me to get the refund of my hard earned money rs.280 immediately and oblige.

Thanking you.

Masood kashif

2429, tilak bazar, khari baoli,
Delhi - 110006. (India)
Mobile : + 91 [protected] & + 91 [protected].

I switched over to airtel, a month back when it came up with the famous 399 pack for prepaid phones, what made me to port was the true 4g speed that i experienced on my father's phone.in the beginning the speed was satisfactory, but now it has come to speeds slower than 3g, earlier i used to go for bsnl 3g on my other sim, they're slow but atleast they provide speeds upto 1 mbps (Sometimes even faster) in the morning hours but airtel is even more pathetic, it feels as if they have installed speed barriers. The average speed is somewhere around 100 kbps, also now the validity of 399 pack has been reduced, given the speed that was provided earlier i was ready to go for it but now i wonder. However airtel went for a remarkable market strategy to compete with jio, but you know what, cheap strategies don't last long.

1-Your applicant uses a 4-G dongle of Airtel.
2- Airtel company is providing only 35 days validity and 2-GB data in 35 days as obvious from the Airtel website.
Please made available detail in regard to aforementioned mobile number [protected]of Airtel company.

Hello,
The problem regarding which im complaining is a very common one among the airtel postpaid users - overbill.
I had registered for the infinity 499 plan and i have been using the same since 5months. Since the last two months i am getting a total bill amount of 700 rupees while the amount i am supposed to pay is 588.82 rupees (Inclusive of 18% gst) fyi - i have not activated any other chargeable services. The customer care person told that he doesnt know why this is taking place. This is ridiculous!
Please take note of this complaint seriously as this company is cheating their own customers by overbilling.

I have converted my SIM from 3G to 4G. My sim was activated but not restored my SMS facility. I visited the same otlet in Vizag where I have taken the 4G SIM. In their records it was found that SMS is inactive. Already 4 days complted. Kindly restore the SMS facility. My mobile number is [protected].

Dear sir,
I am using airtel since 2016, my mobile no is [protected], my mobile is 3g from beginning i m using the no, and i have recharge always 3g service and the full network show in mobile but whenever we are using net always slow worst as not 2g we can say 0g.
I requested u to kindly look after it we are paying for it not getting proper network.

My number [protected]. I am on international roaming currently. I get my number recharged with international packs 647 but still my balance is deducted. My calls are not free. I am not getting Internet nor free incoming. What is the appropriate recharge amount? And please sort this out immediately.

Hi,
I have paid inr 399 for 70 days (On 07-sep-2017) plan for my mobile [protected] but the plan got discontinued after 28 days. I have tried to call 121 but there is no one picking up from customer care. I was so frustrated, as i was not able to make any business call and not even accessing 4g, so i had decided to port out and choose a new operator. Now airtel has called me at least 10 times asking for the port out reason but not yet approved.
It's becoming very annoying and lost trust on airtel.

Need assistance.

Thanks,
Subhasis

I'm a customer to you from last ten years. You are not given offers to existing customers so iam sent port.1st october from [protected] i received call he offers me 84gb 84days with unlimited std and local calls for the recharge of rs 399/-. I am satisfied with that offer then i am transferred the amount from airtel bank. Now they will not activate that offer. Kindly check the phone conservation with me. Activate the promise offer at an early date. Wait for your reply.

Sir,
I am airtel customer for more than 10 yrs.I recently ported my second sim also to airtel.But after porting outgoing calls are barred. I called customer care several times, and also I went to the airtel office several times.Both of them didnt able to rectify the problem and both are blaming each other.Worse customer service.

I have purchage a new conection of digitatv online but your engineer could not be povide my bill receipt.

after my email coplints(reference no [protected]) he could provide me a fake bill.
so please solve it otherwise i take a help by consumer forum.
regard indrajeet
[protected]
costomer id [protected]