Airtel Complaints & Reviews

My company has provided the postpaid number [protected], i have faced the below issues.

12-sep-2017
1. Sim 1 :[protected]u - data was not working, when i called to airtel they said the sim is seems faulty, so please visit to nearest airtel store to get a new sim

18-sep-2017
2. Sim2 :[protected]u - i got this sim from airtel store, but didn'd get the signal also, again i called them they said this sim also faulty

20-sep-2017
3. Sim3:[protected]u - again i changed to this sim through my company and still the same scenarion nothing is working for me,

The worst thing is 2 times the call was escalated to senior person they simply telling we dont have any other options to do we are sorry, you can discontinue our service.

For your kind information i have followed all the troubleshooting steps instructed by customer service executive. Cleaned the sim cards, changed the slots, changed the handsets as well but no luck.

Hope you understand what will be the impact if i am not reachable on company provided number. Very worst service that i ever seen.

My alternate contact number:[protected] (Can call at any time)

This is to inform you that i have a family plan with two numbers attached to a single account. I was initially using 599 plan and one of the numbers (Child number) is generally used in roaming. I received a call to explain me about the details related to infinity plan based on my usage and suggested me rs. 649 plan indicating that the calls will be free within the home network and on roaming for both numbers (Primary and child number).

I tried to check this whether it is true or not through the famous (Rather infamous) airtel app and it always used to show me the rs.7 as unbilled amount for the entire duration (I, e august 16 to september 16 2017), to my utmost shock when my bill information was received it showed me a whooping bill of rs. 2879.46/-. I was not knowing the reason why this has occured and called up the customer care.

I was told that the child number will not enjoy all the benefits of the parent number and the roaming outgoing for the child number is chargeable. I was shocked since during plan change the customer care person has not provided me this information. I asked them to correct this since it was not my mistake nor such details were provided to customer.

Following are my questions:
1. The terms and conditions of the plan for parent and child number are not seperately detailed nor explained to the customer.
2. The airtel app did not indicate a higher unbilled amount (Under current usage) heading so that customer could have asked for this information earlier.
3. The customer care people provided a completely false information to sell the plan.

After all this i wanted to decouple the two numbers and activate rs. 649/- for each number for which the customer care people said this cannot be done and told me to visit an online store to do the same. This option is also available in airtel app but when the customer tries to remove the child number added to his account it says it is not possible.

I want airtel to decouple the two numbers and as a customer i was trapped for this useless plan where all the information was hided to the customer resulting in such huge bills.

I sincerely request you to forward this to the corresponding airtel people and intimate this scam to public in large.

With best regards
Srinivasa m
[protected]

I have been using airtel since long back and now since months i m not getting the required 4g speed at my location. If the provider can't give the desired 4g speed at a particular location then why they are advertising the plans of the particular. Its really frustrating when you pay the amount and you don't get the services u are being promised. And when you call the customer care people they always have a same reply that they are upgrading at our location. If you know its under upgradation then why are you running advertisement already about it??

On facebook they get 100's of complaints daily, they are looting the public, why no one is taking action against them??

After upgrading my airtel broadband model on their request (Land line no.[protected] my broadband is not working. I filled complaint before 7 days, since then i am chasing them, and everytime they create new ticket and mark as resolved without checking whether problem is resolved or not. I am fed up by calling them. Airtel is worst broadband provider, please think again before purchasing it.

I've been using airtel 3g sim for the past three years and finally i decided to convert it into 4g as i had finally bought a 4g device. But after the conversion i have not been able to receive any msgs, be it my bank synced details for eg. Otp, withdrawal details etc or other msgs. Even when i try to call customer care its invalid. Please help me out

After being a customer for 10 years, suddenly my phone/sim card will not send text messages. It will receive text messages only. I have been to the airtel store several times to attempt resolving the issue. But the problem remains. I need it fixed so i may use text messaging on my phone. I have pruchased 400 messages this month that i am unable to access or use. Please help me resolve this problem.

There is an airtel express store near by my area. When i inquired about buying a 4g hotspot, the store keeper said it costs rs2710. When i paid the amount and got the box i notice that mrp on the box was rs2500. When asked about why he took the extra amount, first he said it is gst. After i clarifying that gst should be included in the mrp, he said it is the dealer commission. I was surprised to hear that so i demanded a bill for that but the store keeper was reluctant to provide one. I became supicious by his act so decided not to buy the hotspot. I took the money back by returning the box.
Further, on the same occasion (Prior to buying the hotspot) he charged rs150 for a new 4g pre-paid sim. I'm not sure how much is the actual cost but i doubt it is rs150.

I request you to advice the store keeper not to demand extra cost from customers.

Here is the store address:
No 37/1, ground floor, subbarama chetty road, near dental care, basavanagudi, bangalore, pin: 560004

I recharged 399 plan for my airtel sim the plan is for 84 days unlimited calls and 1gb 4g internet per day.. I have samsung galaxy j7 pro mobile, i'm using this airtel sim right now in this mobile only. The problem is whenever i turn on data, though it shows 4g but internet speed is not even 2g. Airtel i cheating it's valid customers by this... Even i contacted customer service also, they are not even bothered about solving the problem, they are telling that it's because of the tower problem or signal problem... If this is the case, either refund my money or i'll complain about this at consumer court...

I want to deactivate my airtel 4g wifi number because i am not getting proper connectivity in my area which is causing problem for me as most of my work is online and the net provided by airtel is very bad. I keep calling on 121 and other airtel customer care numbers but they keep telling me that the servers are down or there are some technical issues so i give up on airtel and want to deactivate my number.

Airtel has denied my claim. The service request number is 2228962. The reason for denial is "improper handling". No proper care of the handset has been taken by the insured to safeguard the property. I categorically mentioned i accidentally dropped my phone. I had the phone in my hand and while i walking it just dropped on the floor. Please assist.

Airtel
Gst cell, chennai

Dear sir,

Sub : (1) airtel no.[protected] (Relationship no.[protected]) & airtel no. [protected] (Relationship no.
[protected])
*
Refer to my various e-mails. I request you to first give your personal cell number or office number but not helpline number so that i can contact and explain you further. I am the partner of maharaj n r suresh and co., chartered...

Please go through below mentioned complaint which is regarding to network issue of our airtel postpaid numbers

1. [protected]
2. [protected]
3. [protected]
4. [protected]

The same complaint had been forwarded several times to the concern airtel department, but no point of solution has been initiated by their side..

Due to which we have to face many problems..

So please go through this matter as early as possible..

Yours truely

Shubham arora
[protected]

This ia reminder no. 2 for the complaint of network issue for the below mentioned numbers.. Which was filed last week and due to your constant fake promises of solving the issue in another 72 hours. It hasn't been rectified till yet...

Subject: networks issue in all my airtel postpaid mobile numbers

This is regarding to the complaint of networks issue in my residence

D-353 anand vihar delhi-110092

All my postpaid and prepaid mobile numbers of airtel are facing the zero network of airtel whereas several other network operators are being shown in the above mentioned address..

The complaint has been done several times, but no action has been taken till yet and everytime we raise our complaint, the airtel customer support gave false hope to us that the problem will be rectified in 72 hours..

Your airtel network department team also visited last week and it was told that within a couple of days they'll provide us network booster, by which all our handset will start receiving the networks.

So this time i hope that you'll provide best of your support and assistance as early as possible... Otherwise very soon i'll use the power of social media and

Consumer court..

Mobile numbers:-

[protected]

[protected]

[protected]

[protected]

Yours truely,

Shubham arora

I actually switched to airtel hearing all about its good network and services but after days under good network i am starting to think that the company has changed its attitude from customer satisfaction to ignoring its grievances. I just missed some bills and my number gets disconnected. When approached a nearby airtel store and asked for the issue, they said as soon as i pay the bill my number would be start automatically. I asked them again if they are sure about it, would paying bill will instantly reactivate my number and that responded wit assurance and i paid the bill at the store itself. After sometime the thing happened which i was afraid of, the executive comes to me and says that he spoke to his senior and he has said to him that that the number has been disabled and it is difficult to give the number back to me. I really felt that if i have been conned, first they make me pay the amount and after that straight away deny reactivation of my number. I badly wanted to get the number back as it is my primary number and it is registered in various accounts and services. I realize now that all the advertisement and marketing of how better a company you are just to lure in people and as soon as they join give a kick on there back. If this is your business strategy than i too have some tools that are also factors in business expansion. I am will not bother about the money i lost, keep it with you, may that help you any away but i am not going to recommend anybody of your services and even going to give bad reviews on every platform. I am going to make sure nobody in my circle or surrounding will be using your network or your services so that nobody of near ones face the same problem or let them feel the same way i felt through your services.

Hi this is suresh, i am using airtel postpaid ([protected]) from last two years. I am facing a lot of issues in my monthly bills from last two months.in before last month's bill, they charged extra 500 rupees. And in last month bill they charged extra 336 rupees. I complained same thing in customer support call, but they didn't responded correctly. Due to this i am planning to change from airtel to other network.

I have the Post paid connection [protected].

For last 1 week Internet is not working at all.

Being this issue, I can not check mails and browsing.

Kindly resolve this issue asap.

Kindly contact me on below mentioned number.
[protected]
Mukesh Jha

My broadband connection landline no.:[protected] is not working since long.in spite of repeated requests / complaints we are not getting the permanent solution. Now airtel technical staff too have stopped taking our calls. We fail to understand the reason for such careless attitude. We request for the solution at the earliest possible as we need the net services urgently.

Airtel cheating customers, recently i noticed that my 1gb per day data was being consumed very quickly so i installed 2 to 3 data usage mapping apps to calculate which apps were exhausting the data. To my surprise i saw that after seeing the message 1g for today is over i opened the apps and they showed that 400mb data is left. This is proof that airtel cheats its customer in these gross ways. Will switch back to jio if this is not solved

Dear sir,

This is areeb ali bazaz, my airtel number is [protected]. I have purchased this number in 2012 june or july. Recently i have landed to singapore in february 2017 and since then till date 19 september 2017, my number was switched off. I want to use my number and it is stating it is not active. This number was purchased under the name of my uncle "gopal krishnan" at that time for me. Please help me to activate this number as this is the only number of mine which i have in india. This is the only number which is registered under my bank account.
Kindly do the needful. As i have used this number for more than 4 years.
Thanking you!

Regards,
Areeb ali bazaz.

Within 5 min of recharge, 99rs balance deducted. They automatically activated some stupid modeling services and when i call customer care it says press one press two... But still the call doesn't connect. It's not the first time for me. I haven't used my sim for past 6 months properly and suddenly these pops up when i recharge.
My airtel number is [protected] karnataka circle.
And they have also deducted most of my balance from the past few months as i didn't had a phone and had kept the sim with myself. The balance when i checked after putting the sim into phone was 1.80 rs from 40rs.

Good day
I am using prepaid number [protected] with your service. Am not able to place any outgoing calls. As soon as i make a call, before ringing it displays call ended and call is terminated. I can receive calls and use internet service hassle free but outgoing is an issue. See into this matter as soon as possible and resume my services.
Thanks
Satish pant...