Airtel Complaints & Reviews

My airtel wallet debit transaction is blocked since 20 august. i contacted their customer care and they asked me to send self attested scanned copies of pan aadhar (which are already linked to the wallet) and bank statements but were never ready to give reason behind this action. now i have send them the required details but my wallet is still blocked. they are not replying to my mails and their customer care is not connecting to the representatives. the following is their last reply

You've had an update to your case Wallet blocked (# 697987) on 09/04/2017 09:10am:

Juhi Ramnani said:

Dear Customer,

Greetings from Airtel Payments Bank!

With reference to your complaint about not being able to transact from your Airtel Payments Bank wallet [protected].

We regret for the inconvenience caused to you.

Your transactions have been temporary stopped under validation process.

We would like to inform you that as we have checked the account it is wallet account and details were entered by you at the time of activation. We understand the trouble, however, without valid documents we are unable to remove debit freeze from your account.

We request you please share the self attested ( duly signed by you) scanned documents of POI ( proof of identity Aadhar card details and PAN details) and POA ( proof of address) along with the proof of bank statement (duly sign by you ) with your name and bank name of latest cash load transaction, in order to resolve your concern at earliest.

If you have any further queries/concerns, please contact us at [protected]@airtelbank.com. We will make every effort to revert with a resolution as soon as possible.

Thank you for being a part of the Airtel Payments Bank family!

Best Regards,
Juhi
Service Specialist
Airtel Payments Bank Limited.

i would also like to know on what ground they are asking for my bank statement

Silpa Ravi

Dear Sir/Madam,
Even after a lot of complaint I had given regarding the poor network in mithabagilu area (Killur), there was no response from the representatives of Airtel company. i lost my money as the network use to disconnect all of sudden in between our banking transactions. so i request you to ask Airtel Company to fix it to avoid further inconveniences to the people.

I am using Airtel Prepaid number from Haryana circle and I want to change my area circle to Punjab by remaining with the same operator i.e., Airtel(prepaid). But I have been trying from past 3 months to get my number ported and there appears an error which bars the porting process. Sadly none of your customer care executive and centre could decode that error. This is very disappointing and your toll free complaint number 198 is of no use it doesn't provide any option to get my complaint registered. I cannot change my number also I am unable to change my operator due to this error.
This is a clear harassment and I am greatly affected by it.

I'm shaurya thakur, my no. [protected]
Airtel company has become fraud, they promise to give you 1gb data/day + l&std calls on recharge of ₹399.
& initially they were full filing it, but from the last several days they are only giving me 600-800 mb of data, i've complained so many times to customer care but they just don't have any answers. I've taken screenshots from *121*51# & call records of customer care executives & planning to sue them in consumer court! Really annoyed by airtel!!

I've ported my no.[protect] from aircel to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service.

I was airtel number [protected] for 4-5 years. I converted it into a prepaid as i had to come abroad for sometime but still want to use this number. But after i converted to prepaid, it worked for very less time. Now showing that this number doesn't exist. How it can be possible. I even recharged it after it gets converted. And all of sudden, it shows that number is no more active. If they have to do any such things at least let the customer know. Kindly activate it again as i have submitted this number at all my bank accounts and other important places. I cannot change it everywhere as i still have to live abroad for some more time.

Dear Sir,
While recharging my Airtel DTH I have put wrong Customer ID . My bank account got debited by Rs 546/-. Kindly refund the same.
The transaction reference is given below:

Name: SUBHAJIT BISWAS
Ph No. [protected]
Bank :SBI
Ac No :[protected]
Ref: [protected]UH13504046
Date : 27/06/2017

While trying to recharge throu airtel payment bank my wife's federal bank account was debited and complaint lodged on their website.

Today early morning wuspected calls received to refund of prepaid amount of rs.253 and asking for the atm card and otp details.

Calls received early morning at 5.30 am from the following numbers

0091 [protected]
0091 [protected]

Urgent response awaited.

Regards,
Sivasankaran pottekat - airtel mobile no.[protected]

Hi sir.
Greeting have a day.

I am using airtel 4g ([protected]) last one year. And last 10 days (From 8th september 2017 to till date) my internet not working and i have called to customer care more than 50 times. And they have given me complain number 4 time. Every time they said it will take 2-3 days. But all time they closed my complain without given any solution. They told me 4 time our technician will come to your and will solve your issue. But nobody come to me yet. And they closed complain all time without any solution. Even no bill pending last 1 year. All bill submitted on time they are totally ignoring me.

Sir i am small services provide. I am freelancer. I working from home as a website designer. I get all work by online. I have very small income (400 inr-500 inr) to this work and i do not have any other source for income. And form last 10 day i did not get work and i have lost my 4 clients because i were not able to respond than and deliver work on time as problem of internet services. And i am not able to buy any other resources because of less income. Nothing getting for earning last 10 days and lost clients and reputation. Sir what will i do if i lost my all client and work. Please help me sir.
I have taken this device to chandigarh. On september 2016. And they told this devices will work in all india with 4g network.


Thanks & regards
Vikas saini

The first email i got from your airtel team on august 22.

"dear amirneni samanth,
Greetings from airtel!
This is in reference to your email informing us about wife range issue on your airtel account number [protected].
I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future.
As discussed with you on your mobile number [protected], i have registered your complaint and the reference number is 86686222. Let me assure you that the issue would be resolved within 24 hours.
Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
For further queries, please do email. I will be delighted to assist you.
Best regards,
Venkatesh s"

The below email in on august 23 stating airtel will resolve the issue in 24 hours.

"dear samanth,
Greetings from airtel!
This is in reference to your email regarding the connection not working issue on your airtel account number [protected].
As discussed over the phone on [protected], i would like to inform you that your complaint with reference number is 86686222 forwarded to concern team to resolve within 24 hours.
Please bear with us!
Further, i apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future. Your suggestions and feedback are always welcome as they help us to simplify and enhance our services.
For further queries, please do mail. I will be delighted to help you.
Please visit our website www.airtel.in for a range of products and services.
Regards,
Jesira"

The below email is on august 24 saying the same thing the issue will be resolved in 24 hours.

Basis our discussion on [protected], i would like to inform you that your complaint with reference number is 86686222 attended and resolved.

Hence, i would like to inform you that regarding speed issue we had create order for 40mbps speed plan "airtel-ul-zoom 1299 140gb (40mbps/1 mbps) combo plan" order booked with order number:[protected] and order id:53814023 with modem change to vector technology and same will be completed within 20 days. And also i would like to inform you that if any charges will deducted for modem change we will waived off the amount for your account.

The above email says i will be replaced with new modem and the technology will be replaced.

Below email says that my issue is again escalated.

Dear samanth,
Greetings from airtel!
This is in reference to your email regarding the delay in order completion on your airtel fixed line account number [protected].
As disucussed over the phone number [protected], i have verified your account details and would like to inform that your concern has been scalated to the relevant team to recheck and resolve it on priority.
We apologies for the inconvenience and will update the status within 48 hours.
For further queries, please do email.
Please visit our website www.airtel.in for a range of products and services.
Regards,
Rajeshkumar n

Now the replacement of router and modem and new technology is gone they say again the issue will be resolved in 24 hours.

Dear amirneni samanth,

This is in reference to your email regarding the delay in order completion on your airtel fixed line account number [protected].

Basis our discussion on [protected], i would like to inform you that i have verified your account details and would like to inform that your concern has already been escalated to the relevant team to recheck and resolve it on priority. We apologies for the inconvenience and will update the status within next 24 to 48 working hours.

Inconvenience is deeply regretted and we appreciate your patience and cooperation in this regard.

For further queries, please do email.

Please visit our website www.airtel.in for a range of products and services.

Regards
Tejender kalra

On sep 6 i got an other email stating that my modem is placed with order and it is delayed.

Dear amirneni samanth,

This is in reference to your email regarding the delay in order completion on your airtel fixed line account number [protected].

Basis our discussion [protected], please note that your bill plan is already updated with airtel-ul-zoom 1299 140gb (40mbps/512kbps) combo plan.

In case you face any issue, kindly respond with the best time to contact you. Alternatively, you can call 121 for the same.

Inconvenience is deeply regretted and we appreciate your patience and cooperation in this regard.

For further queries, please do email.

Please visit our website www.airtel.in for a range of products and services.

Regards,
Jyoti

After this i got an email

Let me assure you that the issue would be resolved within 11:00am on[protected].

Finally after one month of struggle i was asked to purchase a new router by myself.

Dear samanth,
Greetings from airtel!
This is in reference to your email regarding modem replacement for your airtel account number [protected].
As discussed with you on mobile number [protected], we regret to inform you that we are unable to replace your airtel modem.
I have checked in our records and found that the warranty given for the modem has completed. Therefore, request you to purchase a new modem from local vendor.
Once the new modem is available for configuration, we will be happy to arrange an executive visit for modem installation.
For further queries, please do email. I will be delighted to assist you.

Bharti airtel limited

To pis me off you guys sent the same email again and distrubing me every day with the same reason.

Please escalate this and fix the issue as from last one month the issue is not fixed and no work done on the issue and now i have to pay bill for this month?

Dear sir,

My consumer id : [protected]-001

As per my telephonic conversion with you team mamber they have clearly confirm that all channel as per current exisiting plan @ 280/- per month will remain same with continous service for 12 month @ 1499/- (Recording as attached)

With referance to the above subject i would like to bring you notice that so many channel you are going to discontinued from my current tarrif plant without any reason.

So many discussion have been with your team member but not a single support till now.

So this is my last post and take stand on my decision if all channels will not be continued within 2 days otherwise i have
To go to consumer court with all call recording of airtel team.

Regards

Sir,
As i have done my last transaction to add money in airtel payment ac of rs 429 but amount deducted from bank but not received in my airtel bank account. Please return my money asap.

As i hve mailed you request so many times but you guys are not responding and even i have the successful confirmation of payment to add money but the money has not been added till now. Kindly intervene asap

Mobile no. [protected]
Reference no.[protected]

Land lnine no. :[protected]
Present address :
V. Visweswara rao, g-11, d-block, himagiri green forest,
J. P. Nagar seventh phase,
Bengaluru - 560078.
Mobile no. : [protected]
E-mail id : murali. [protected]@gmail.com

Address where landline shift is required :
"sree baalaa" b-102, confident jade sandrome,
Sreenarayananagar, b. Hosahalli,
Sompura gate, sarjapura rooad,
Bengaluru - 562125

Date of shift : 01.10.2017

This is to bring to your kind notice the issue being faced from airtel mohali – after dealing so long with local airtel force i have no option left other than to write to you. We hope this email o[censored]s shall bring some results.
We are owner of world tech tower (1 lakh sq ft) at plot c203 phase 8 b mohali, punjab. We have rented one of our floors (12000 sq ft) to a company software unlimited indian pvt ltd. They gave a po of 50 mbps to mr. Rakesh thakur one of sales executive on aug 8, 2017. Commitment was to give installation on or before aug 31, 2017. The company has 160 employees and have to move to our premises on sep 1, 2017. Company has not been able to move to our premises. There are huge financial losses. Company has escalated it to local senior airtel officials like anoop, manu sood, kulasekar but no one is responding back. Company is subsidiary of a us company – loss of that company and our loss is huge. Client is paying us 8.5 lakh per month.
We are also loosing other clients as this company has been talking to other that internet connectivity is an issue at our property. Ours is a very renowned upcoming property and with such issues we are not able to move ahead our business.
On top of it employees of airtel are not even responding. As a sales guy we understand that one should go and meet clients and update on situation. The people here are so irresponsible and there commitment means nothing. They are bringing bad name to airtel.
Kindly look into this and see if we can get this po done by sep 20, 2017 at least. This is very serious matter that needs your utmost attention.
Regards,
Ashok goyal
Managing director
World tech tower
Mobile[protected], [protected]

This is my worst experience with airtel last month i got airtel broad band connection on 25/8/17 install in our office. I choose 1099rs (Tax extra), 90gb, 40mbps speed.
Yesterday i hv paid 1052 bill but still i got 6.59 speed. I had complaint in airtel. But engineer said airtel provide on that speed.
If i am not getting 40mps speed then i discontinue with airtel. I'll never ever connection with airtel.

This is bad. I subscribed to tv infinity pack of airtel tv pack which gives 3 months free movies and also 9gb data every minth i wanted to cancel it today after 12 days and i saw it can be canceled anytime but there was no cancellation option and also i called customer care service and they did nothing this piece of shi* plz solve this or else i will take actions plz and plz solve this

Whosoever is concerned,

I have recharged my aiterl dth with a package offered for 6 months on 27th august 2017.

After 18 days of recharge, still i am unable to see any of the channels. I am calling the customer care, they are daily providing me the reference no for complaint with an assurance that it will got resolved by 5:30 tomorrow but that never worked.

Please find the reference numbers for the same:
64874990: they sent a engg who took 200 and temporarily activated at that time but again it stopped after few hours.

65390941
65431177

Please help me with the same. Or if it is not possible, then please revert back my money.

Thanks,
Customer

I have done a recharge of rs500 a month ago on my number [protected]. My balance got deducted with rs35 on every seventh day. I got to know this when i recently called someone and saw my balance to be 275rs. Airtel have deducted rs225 from my mobile for a subscription of games club which i didn't even subscribe. I called customer care where i talked to the senior executive and he told me now no money will be deducted as no subscriptions will be done on your number sorry for your lose. I don't need sorry i need my 225rs back as i didn't do anything. For no reason you cannot deduct money and then say sorry. I need my money back please help me out with this.

Today, (14.09.2017) i had been to air tel, anna nagar, chennai branch customer care centre near blue star and santhosh store. The staff i think by name mr. Vignesh and ms. Tamil selvi in the centre are chatting without bothering about the customer. It is not known the staff are taking too much time to attend the customer. One more lady staff in the office had not attended any of the customer and always engaged in her mobile. It is requested to review the camera above thier and appropriate action may be taken to avoid the same in future.

I had recently applied for a port from airtel to idea. The representative from airtel called me to ask the reason for port. I told about the network problem in my area. The representative assured that my network will be excellent soon and requested me to stay in airtel and appealed me to recharge. I accepted to stay with airtel and did a recharge of 300 rupees as full talk time.
But the next day my network was cut off. When enquired with sim dealer i got to know that i have been ported to idea.
Is this what is the reward for trusting airtel?
I request airtel to refund my 300 rupees to my same paytm number.