Airtel Complaints & Reviews

I had lodged service req no 77843112 on July17th 2017, regarding the poor network in office premises of my spouse at New India Assurance building, Santacruz West which she has been facing from over 6 months now. There are about 25 other colleagues using Airtel, who are facing the same problem and even submitted signatures to regional Airtel office for resolving the complaint. It came as a rude shock to me when i came to know from customer service executive that complaint had been resolved and the service ticket was closed stating that problem may be with the simcard... This is just unacceptable solution from Airtel since it is clearly evident that there is shortage of tower as verbally agreed by one of technical person who even visited after one month to check the actual status. There was even no network on that guys phone when he was in Bulding premises.

I strongly recommend suing the Airtel Company for RS 10Lakhs for causing loss of business and causing mental harassment because of poor netwok in service.
We cannot even contact our spouses in case of any emergencies .
Deficient and shoddy services of Airtel need to be corrected.

Dear sir/mam,

I have recharged on 21/8/2017 with rs 399 for an offered on my mobile number [protected] unlimited local & std call and 1gb data 3/4g per day for 84days.
But today i have rechieved a msg from airtel informed me that yoyr data validity will be end within two day, whereas offered was for 84day. This is an unfair and cheating valuable and honest customer. Please dont play with my honesty. If matter will not solve. It will becompel me to lodge a complaint in trai.
Please look into the matter as urgent.
Thank you
J. Kamki
Arunachal pradesh

I have been visiting the airtel express since last two months. Firstly to link my mobile no with aadhar, after so many visits i could finally link my mobile no with aadhar. The guy and the female working there are very lethargic, they always use to tell me come next time for getting my work done. The female present there never attends to any customer and always seen chatting on her mobile. Both are very non co - operative and very non receptive in their approach. At last i could link my mobile to my aadhar after so many visits. Now its my turn to visit the same place for updating to new 4g sim. Your message in august 2017 says that i should immediately upgrade to 4g. I visited the above airtel office twice but could not get it done in august 2017. Now recently i got a message from airtel that i should upgrade to new 4g sim before 21september 2017 free of cost at any retailer or store. Today i went to the above office to upgrade my sim, but the female at the office once again was rude and told me that the sim is chargeable, when i objected and told her that i will make a complain, she told me to do what ever i like to do and complain to any body, she refused to give her name when i asked her. The guy mr vamsi also told me. To complain to anybody i like.
I once again would like to tell you that i never saw her working, she always seen chatting on her mobile. I have seen only the guy attending to the customers. I reguest you to look into my complaint, make an inquiry and initiate severe action on the officials. Thank you.

Hi, my airtel number is [protected]. on this number call forwarding shows on [protected] and i didn't done that. so i want to know that why this is happening and i want to know that is my call history is shared to this number or not, i mean is this number spying my details or not

Dear sir,
I have broadband connection number [protected] from airtel. I have made 3 month advance to airtel company when i have applied for the connection. I have given this payment through credit card.. That time company not able to execute the connection at my house address that is 197 ground floor, sant nagar, east off kailash new delhi 110065 due to their exchange updetion work.

After one month they installed a connection at my address. After some time they charge me rs 3000 bill. When i asked company call center they inform me that they refund advance payment to my account. But i have not received refund till now.

In between i have made several call and e-mail to company. As you have seen in trail mail, company apologias with me for all thing. But they havn't refund my money.
And call center person threaten me for deposit money.

With all ups and down, i have made additional rs1700 payment to airtel.

Kindly take a note on this issue.

Roopesh
—

— forwarded message —
From: rupeshshroti
Date: fri, sep 15, 2017 at 6:32 pm
Subject: fwd: re: re: [|bal|ref53424075|] fwd:
To: appellate. [protected]@in. Airtel.com, [protected]@in. Airtel.com, nodal. [protected]@in. Airtel.com

Dear,
I haven't got my refund till now.
Other side i have made a payment of rs 1700 additional because i have received threat call for outgoing bared from 121 call center.

Now, kindly disconnect my airtel number and refund my all money as soon as possible.

As 121 call centers person told me that he don't have refund status in her data sheet.

Thanks

Roopesh

— forwarded message —
From:
Date: sun, sep 10, 2017 at 11:29 am
Subject: re: re: re: [|bal|ref53424075|] fwd:
To: [protected]@gmail.com

Dear roopesh,
Greetings from airtel!
This is in reference to your email informing us about the refund and service restoration request on your airtel account number [protected].
Please accept our sincere apologies for the inconvenience you might have experienced.
As discussed over the phone on [protected], i would like to inform you that we have already forwarded your complaint to the respective team with all provided details to work towards resolution.
Let me assure that our team will get back to you with an update in 48 hours.
Please bear with us!
I deeply regret the inconvenience caused to you and seek your kind cooperation in this regards.
Further, i would also like to inform you that i have initiated the request to unbar your services and same will be restored within 4 hours.
For further queries, please do email. I would be delighted to assist you.
Please visit our website www.airtel.in for a range of products and services.
Regards,
Brinda devi. P

Bharti airtel limited

— original message —
From: [protected]@gmail.com
To: nodal. [protected]@in. Airtel.com;[protected]@airtel.com
Cc:
Sent: 09/09/2017 03:25:32 pm
Subject: re: re: [|bal|ref53401178|] fwd:

Work not done. Still.. Outgoing bared and internet not working

Roopesh

On sat, sep 9, 2017 at 10:11 am, wrote:

Dear roopesh shroti,

Greetings from airtel!

This is in reference to your email regarding refund and service restoration for your airtel account number [protected].

As discussed with you on your fixedline number [protected],

We have already forwarded your complaint regarding refund and service restoration to the concerned team. Our team will be contacting you with an update on the same within 24 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

For any further queries, please feel free to write back to me.

Regards

Pranav pramod

Bharti airtel limited

— original message —
From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:nodal. [protected]@in. Airtel.com"nodal. [protected]@in. Airtel.com;hyperlink "mailto:[protected]@airtel.com"[protected]@­airtel.com
Cc:
Sent: 08/09/2017 09:52:02 pm
Subject: re: [|bal|ref52192829|] fwd:

Dear,

Outgoing call facility bared in my landline phone.
How can i tolerate this as a consumer. I have paid 3 months advance in airtel. But you people not able to give me good service.
Last two month i have suffered with this trauma.
Kindly open my outgoing call facilities as fast as you are able to do it or i will complain all matter to consumer court
Thanks
Roopesh

On 7 sep 2017 7:34 pm, wrote:

Dear roopesh shroti,

Greetings from airtel!

This is in reference to your email regarding refund for your airtel account number [protected].

I apologise for your inconvenience towards delay in refund.

We have forwarded your complaint regarding refund to the concerned team. Our team will be contacting you with an update on the same within 72 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

For any further queries, please feel free to write back to me.

Regards
Satish k

Bharti airtel limited

— original message —
From: hyperlink "mailto:hyperlink"mailto:[protected]@gmail.com"[protected]@gmail.com­"hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:hyperlink"mailto:[protected]@airtel.com"[protected]@airtel.com"hyperlink "mailto:[protected]@airtel.com"[protected]@­airtel.com;hyperlink "mailto:hyperlink"mailto:nodal. [protected]@in. Airtel.com"nodal. [protected]@in. Airtel.­com"nodal. [protected]@in.­hyperlink "http://airtel.com"airtel.com;­hyperlink "mailto:hyperlink"mailto:[protected]@airtel.com"[protected]@airtel.com"hyperlink "mailto:[protected]@airtel.com"[protected]@­airtel.com
Cc:
Sent: 06/09/2017 05:07:50 pm
Subject: re: [|bal|ref52192829|] fwd:

Dear,

I need status because other department of airtel sending a mail about payment as under

Roopesh

On wed, sep 6, 2017 at 12:17 pm, airtel payment assistance wrote:

Http://www.airtel.in/

Dear customer,

The bill dated 09-aug-2017 was due for payment on 28-aug-2017 towards your airtel fixedline and broadband services.

Telephone/account number due amount

[protected] 3215.85

As the payment is due for more then 8 days, please pay the amount immediately to enjoy continued services.

To view your bills online:

*
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The information contained in this mail is propriety and strictly confidential.
*

Hi, my airtel number was deactivated without any reason & without even informing me., my outgoing calls & even internet connection was stopped. When i went to airtel store., they were not able to figure out what my problem is??? This is very bad & careless customer service from airtel. They are just putting on one another & told me send email, if i can!!!

Please look into it

I am from mumbai.

Sir
on 13 Sep I made a mobile recharge of no [protected] from mobile no [protected] from my airtel app
but till now it has not been recharged and money from my account has been deducted
then on 14 Sep I again made a recharge from the different app then it was done
so I request you to please get my amount refunded back.

I am a airtel service user from haryana, sonepat. I have 10 airtel simcards in my family i want to link them with my aadhar card. There is two near by airtel service centres one at ghandhi chowk anthor at subhash chawk everytime i visited there for link my aadhar card they told me application is not working and we don't have finger print sensor etc. They dont show respecct towards costumer, they speak rudely with costumer, i think they join the outside retailers becouse they evrytime said me go and do from out side retailer and retailer ask 20 rupees for each sim car i have to pay 200 rupees for link my simcards with my aadhar card. I am feeling very bad with thier brutal behavior. Please take some action against them plz plz. Do something

I am a airtel service user from haryana, sonepat. I have 10 airtel simcards in my family i want to link them with my aadhar card. There is two near by airtel service centres one at ghandhi chowk anthor at subhash chawk everytime i visited there for link my aadhar card they told me application is not working and we don't have finger print sensor etc. They dont show respecct towards costumer, they speak rudely with costumer, i think they join the outside retailers becouse they evrytime said me go and do from out side retailer and retailer ask 20 rupees for each sim car i have to pay 200 rupees for link my simcards with my aadhar card. I am feeling very bad with thier brutal behavior. Please take some action against them plz plz. Do something

Hello airtel team,

I have been using airtel since 7 years & never ever i have been so upset with the connectivity

I have opted for a family plan & i have a child number on which 4g doesnt work at all..4g network is not being detected at all.. I tried all tbe possible ways to solve it.. I registered a complaint twice but nothing works

Please can you help me out as its really annoying & i dont wana leave airtel network

Compaint reference[protected], 79429058

Thanks & regards
Anuj lakkad

Hi,

I had recharge my prepaid number [protected] on august 18, 2017 with rs 399 (Transaction id - [protected]) for 70 days unlimited call offer. When i am trying to call from today on any number that is saying no balance is available, kindly enhance the stipulated date as per offer.

Hope you will resolve my issue otherwise i don't have any option other than port to other network.

Thanks and regards,
Abhishesh kumar jha
Mob no - [protected]

I got recharged my sim no.[protected] airtel : package :rs.345.00 (Unlimited all call and 2gb data per day for 28 days). Its validity is up to 25/09/2017 but i am sorry to say that internet services has been stopped in my 4g lenovo mobile-4gsim. It was contacted to customer care but they did not give any satisfactory answer. It is requested that kindly do the needful action for providing me internet service on my mobile.

I am a airtel service user from haryana, sonepat. I have 10 airtel simcards in my family i want to link them with my aadhar card. There is two near by airtel service centres one at ghandhi chowk anthor at subhash chawk everytime i visited there for link my aadhar card they told me application is not working and we don't have finger print sensor etc. They dont show respecct towards costumer, they speak rudely with costumer, i think they join the outside retailers becouse they evrytime said me go and do from out side retailer and retailer ask 20 rupees for each sim car i have to pay 200 rupees for link my simcards with my aadhar card. I am feeling very bad with thier brutal behavior. Please take some action against them plz plz. Do something

I have taken a duplicate sim card on[protected] as the sim i have been using for the past 2 years wore out. I was told that my sms services would be active after 24 hours. But, till date (09/15/2017), i am unable to send or receive messages. I have raised concerns with all possible types of escalation levels at airtel, but no single person is able to get my problem addressed. I have three complaint numbers (Srs) registered, that were claimed to be of highest priority at airtel on 05-sep-17, 12-sep and 15-sep as follows: 79229974, 79513665, 79418712, each claiming to have an sla of 24 hours each, to no effect.
The biggest concern is that i am not even able to port my number to another network, as that would require me to send an sms and receive a confirmation number.
It hurts me a lot as i have become helpless with all my online transactions stopped (Since they would require an otp), no single soul working at airtel willing to help me and no hope of continuing my existing number on any other network.
Please help me atleast to port to any other network

My loop no.[protected] i lost if you have same no. [protected] please. Help me get the sim card with same no. And please check. On google this number is my loop no last 5 to 7 years. Please help me. And. Also. My aadhar card... Bank account. Wattsup. Account yahoo mail address.. Facebook account.. Is register with same number... Regard. If possible call me regards... Lalit agnihotri [protected]

Subject: about airtel sim operator
Dear trai company
I am complaining you about airtel operator for offers
This is my number [protected]
Airtel is not giving me good offers of calling+ internet
All another airtel numbers in our area has such nice offers and they enjoy it
But airtel doesn't give me such offers i have 4g handset +4g sim also
So i want good offers
Your regarding vishnu kumar

Pls send the 6 month statement for outgoing and incoming callls mobile number is [protected] to my mail id [protected]@gmail.com i want to know that if any body don't use my that number because i don't want this and i only want that infomation of my number [protected] that number is always live in my home and i doing a job after 6 pm i reach home and check my this number [protected] details i only want that.

Sir/madam,

I had taken airtel dongle-4g connection in the month of march 2017. Dongle no. Is [protected]. During july 2017 one airtel agent called me and requested for upgradation of existing plan as it has some good offers. Accordingly i accepted the request and one airtel agent visited me and collected my id proof, photograph and gave new dongle sim no. [protected]. I discarded the old no., activated the new no. And started using the same. After one month o[censored]sage i received a message to pay rs. 513 due for bill dated 21st august 2017 for the new dongle no. [protected] but no hard copy or soft copy of the bill received. I made the payment for the same but no confirmation message received. Again after a week i received a message to pay rs. 885 due for bill dated 27th august 2017 for old dongle no. [protected]. I was shocked to see this and called your agent who called me for urgradation request initially. She casually told that i had to give a disconnection request of old no. And asked me to contact customer support and give cancellation request. Accordingly i contacted your customer support helpline and told this issue. Moreover inspite of knowing that both dongle no. Are registered with same mobile no. And address and also he told that new sim was not required for upgradation and could have taken the upgradation request on old no. Itself and he asked me to pay the bill of old dongle no. After requesting to him that i have not taken any new connection and when they are upgrading the plan its airtel responsibility to cancel the old no. Automatically. I thought it would be auto-cancelled. Then he connected the call to some other person and she spoke somewhat in a rude manner that i have to make the payment for my old no. And she can give a waiver of 400 rs only and also regarding the bill she told the email id is updated wrongly so the bill is not sent. Finally she took the disconnection request of old no. And asked me to pay the amount of rs485 to complete the disconnection process. Accordingly i have made the payment. Today i called the helpline and informed about the payment made and status of cancellation and they told the no. Is cancelled and no outstanding due for payment. But no such mail or message received so far. Also for the new no. [protected] i have not received any hard copy or soft copy of the bill and also i am not able to add this no.in my airtel app.

1. Please give clarification on why you gave new sim for upgradation of existing plan and also why u dint inform about the cancellation request to be processed.

2. Please confirm the status of cancellation of my old dongle no. [protected]

3. Please send bill as well as payment receipt of my new dongle no. [protected] immediately to this mail id.

4. I am not able to add [protected] in my airtel app. Please suggest what is to be done.

Dear Sir
I am an user of Airtel ISP Company with user no [protected]

I had recharged an Internet and Voice call pack with 349 Rs. and
the company didn't provide me full service and speed

for the 6 days the airtel didn't provide any kind of data service
yet the company charged for it.

Such a bad network, terms & condition are hide, not transparent, customer service is very poor. I recharged rs.349 on 10th sep'17, only made call for only 18 minutes/day/week but now it says that i have not sufficient balance to make a call. The offer rs.349 prepaid recharge for free calls as per advertisement, but terms & condition not mentioned. It is fraud. Srikant