Airtel Complaints & Reviews

Internet was not working from 25 august to 9 september. After multiple calls and emails to customer care it started working on 9 sep. But again on 12 sep it stopped working. Customer care always gives me reason that there is network upgradation going on in my area, but i am facing this problem in all the areas not any particular area. Also i am getting full network in my area and there is no problem in calls and messages.
I even replaced my sim, but still internet not working. I even tried my sim in different handset but still not working.
Everyone in my area is able to use airtel internet perfectly, but only i am not able to use it.

I and my colleagues who are airtel customers are facing continuous issue with airtel connectivity.
The problems are as listed below:

• frequent call-drop
• voice break issue during ongoing call
• 3g/4g data issue. Internet speed not good

We are using corporate numbers. If this problem is not resolved soon then we are forced to switch to some other connection provided by our company.

Additionally, your customer care service no (121) is showing as invalid no.

Warm regards
Nisha
Tata hitachi construction machinery company pvt. Ltd.
[protected]

I deposited 200 in my account around 10:40 am. At 12:30 message show my money wasnot loaded properly and when i opened my account my 200 rupees was recharged with airtel mobile which i dont want. So here i want to say if any one deposit money in their airtel payment bank then they recharged that money to their mobile nos.in many times airtel bank not opened properly. So here i want to say how i get back my money

I topped up my mobile today on 14/09/2017 by INR 300. INR 125 has been cut from my account towards value added services without my consent. Above mentioned service deactivated immediately. Now I want my money back into my account. Please do the needful or advise ASAP to get the fund back into account.

I had already upgraded my account #[protected] as linked adhar number and pan card to my number last week sending screenshot and relevant documents for verification to unblock my account as said

Few days back i purchased new sim with number [protected]. I got it recharged 399 pack and received the confirmation message as — "you have got free data (Daily limit 1gb) for 84 days. I’m experiencing the worst internet and call disconnection problems. It gives 2g speed and rarely calls gets connected and if it is connected than in the middle it will get disconnected.
Airtel is fooling people if you don’t have enough ability to provide what you say than don’t launch such offers just to fool the customers and if it continues the same than i will switch to jio which gives what they says.

Hi i have been using 1gb/day data plan, but yesterday on wards my data plan is not working. Also i tried to contact customer service but its not getting connected. Iam running a business and i have using this in my shop due to this i facing very big issues.

Kindly consider this mail as matter o[censored]rgency and need to solve this problem at the earliest.

Jayashree
[protected]

I recently converted my connection from prepaid to postpaid and to my surprise the representative of this esreemed firm just disconnected by original prepaid no. And provided the sim of some other random no. This is so against the rights of consumers and the mental agony i feel to see my number disconnected is immense as all my work is related to it.

This is in relation to our repeated complaints made to airtel and their call centers regarding very poor connectivity at our residence 34k ashoka avenue, sainik farms, new delhi 110062 (Which is a 1000 square yard house and there is no basement etc) since last 3 years

Inspite of repeated assurances they have taken no action so far but inspite of acknowledging the problem they are just passing the buck by saying the problem will be resolved shortly.

We have even asked them to install a signal booster at our home to enhance signal strength. It is impossible to make or receive calls as voice quality is very poor and work has really started to suffer

Please help us resolve this huge problem
Pankaj mittal
[protected]

Dear Sir,
I lost my mobile phone number [protected] and EMEI no [protected] and [protected]. The last date[protected] is to request for the same and two blocks

Hi,

I had requested for a disconnection of my digital tv connection - account no. [protected]-001 - more than a year back.

However, the account still seems to be active and is not disconnected. Please disconnect and close it asap. The account still shows a rs. - 68 balance. I don't know why it should even be active after a year.

I have repeatedly called for closure of this account.

Thanks,

Vamsi

I am using airtel prepaid connection i taken pack is 349 unlimited call/dailly/1gb data. But my question is here i am not completed 100mb daily because of bad network. Even it metro political cities ur network like thise think about normal city. How bad it is i never see thise type of network in life too bad.

Iam update my sim 3g to 4g upgrade in past sunday now itself it's not working. My personal number so many problem facing and iam asking customer care he told you visit store but still morning 10:30 is not open the store. Iam working my office time 9to6 but iam wait for 10 clock is not open the store and evening 7clock close. But so many problem facingin this airtel irresponsible work.in store name, airtel nehru bazar, avadi.

Kindly work properly

I recharged my mobile with the 399 pack on 17th of august. The pack had a validity of 84 days and was working smoothly until yesterday. Yesterday was the 28th day and out of the blue they have decided to stop providing me with the services i paid for.

I have a 4g handset. I had recharged my friend's phone with the exam same pack and that is working properly.

My transaction id for the recharge is:[protected]
Dated: 17.8.17
Region: chennai
Please retrieve my contact details from the same.

I am a long term user of airtel and find it appalling that they should do this. It is seriously frustrating since whatever little balance i had came 0 because i didn't know that i am being charged for the internet from my main account.

With no balance and no internet i was left in such a helpless state. Moreover none of the customers care numbers that were toll free were working. The others i could not use due to lack of balance.

This a very wrong thing. I hope the can rectify it with a day or two because i am already upset with the substandard call quality being provided currently. I am studying in one of the top engineering colleges and will make sure that my experience (Good/bad) is known to all friends, seniors and juniors because they might also face the same problem in the future.

Hi,

This is wilson from chennai, since i am using airtel network for the past eight years my mobile no was [protected]. I did recharge 349 plan on last month aug15th 2017and during recharge time i had previous month validity three days spare.

After recharge it shows my validity date upto sep 15th 2017. On sep 12th 2017 suddenly while calling std calls my balance started deducted, i check with customer care guy he said this due to technical error so we take a complaint and the complaint no was cwrch[protected].

After that i receive a message from aiirtel customer care your recharge benefit credited but i haven't credit anything.

I check with my airtel app also it shows internet balance upto sep15 2017. And suddenly today early morning while using internet my total balance 29rs deducted and then myself speak with customer care guy he told your validity is ended so your balance dedcuted. I'm asking him how come without prior notification how it is possible..
He said your validity ended and i'm asking to take an complaint but he said he can't.
After ending that call i'm receiving a message from customer care ref no. Cbdmo[protected].

I want my amount refund and clear explanation. Otherwise can i proceed the same with consumer court.

Please let me know...

As i am a postpaid customer my plan is rs. 349 and if we will add gst which is 18% that means addition of rs. 62.82. I consumed 5 sms which costed rs. 5 and my previous balance was rs. 167.60 which equals to rs. 585.42 and and airtel is forwarding a bill of rs. 1080.57. Isn't is unfair. Please look into this matter. Every time i call them and they are not able to provide me correct answers. There excuses systems are upgrading, we don't have the information yet or please call us back after 3 or 4 days or on the following date of something.

Hi,
This is to inform you, that i would like to terminate my postpaid connection as i have moved to usa, i moved in may and i called up the customer care to cancel my connection but i can see it's still being active n am getting bills. For some reason my gmail was not in snyc, when i corrected tht then i could see the bills and was shocked. Am getting bill for the service which am not availing since june.
Therefore, its my earnest request to you please do the needful as earliest. The details of my connection are as follows:
Name: shashikala
Airtel no:[protected]

I m experiencing the worst internet problem! I got it recharged 399 pack on august 29th and recieved the confirmation message as — "you have got free data (Daily limit 1gb) for 84 days. This data is applicable for 4g handset with usim users only. To check your balance, dial *121#"

But the internet is tooo slow! The data consumption till date is just 1.9gb. After this limit, the internet is worst. Most of the time it doesn't work! I have a serious issue with this!

Regards
Namithaa
[protected]

I request you to resolve the issue and justify your recharge confirmation message!

Sir/mam, i've recently bought a new phone and got a message from airtel that, as i've upgraded to a new 4g handset + 4g sim, if recharged with inr 399, will get an offer of 1gb/day and unlimited calls both local and std with a validity of 84 days. (Screen-shot of the text message attached)

I've called the customer care center through 121 number at 8:20pm on 13 september 2017 and spoke to executive that airtel app is not showing the offer. She suggested to recharge manually entering inr399 to avail the offer and it will be valid for 84days. She confirmed that again as well!

I've recharged my number - [protected] with inr399 with transid 240668 at 8:23pm on 13 september 2017.

I've called the customer care centre again at 8:30pm to confirm whether the validity has been extended to 84 days or not. The executive (Vaishnavi) has told me that the system is not yet updated with the recharge and assured me that the offer applies and i will get the validity for 84days. (Call conversation attached)

But, my account has been extended by only one month and called the customer care to findout that there are no such offers applicable to my number.
I'm utterly disturbed with the non-applicability of offer when it was communicated to me and i've double checked the applicability of offer twice with their representatives. Now airtel is denying me for the benefit of same to be credited to my account and updating my validity of offer to 84 days.

I demand an immediate action, to resolve the issue effectively and credit me with additional validity.

—
Regards,
Venu v,
[protected]

Hi

I have recharged my phone at9:15 pm and i have received massage of that transaction failed so i retried it again on 9:16

I received massage from icici at 9:20 that transection ion sucess full

Massage repeat at 9:25 of transection
Sucess full

When i chk balance it as deducted 2 times
How it is possible it your system fault not my fault

348 is a package
Of airtel for one month free call and internet
It not cash balance recharge

I have tyres your internet banking for first time and at 1 st time it fails and i have been charged 2 time for one service

Kindly reverse my 348 rupees

I will be highly thankfully to u

Will it be for one month or 2 month as i have paid 348 two times plz clear it

I m also not getting good offer as compared to other compoboys giving to me
I also teyed your customer care
It also can not be reached

Regards
Suhail ansari