Airtel Complaints & Reviews

I paid an amount of rs 1200/- on[protected] at airtel office situated at pattambi, myladi communications, silver plaza building. Still today[protected] the amount is not accounted and outgoing calls are stopped by the company for not paying the bill.
I have complained to the said office three times, they informed me that it is due to some system complaints and normally it will take one week to get credited,
Now 2 week has gone and still they are not accounted

Today i buy a new airtel sim having no-[protected]. When i insert sim in my phone i receive a sms your mss charges is 1.00 then i calld him so company do not respont me. Again try to cll him finally he received my call then i tell my money was deducted from my main balance why. Then he cut my call again 4 times i tried too call them but he did not resppond my call.
My alternative number-[protected]

My number is not receiving and texting messages from 4th sept. Till date. I complained so many times but company didn't respond. On 4th i upgraded my sim from 3g to 4g. From that day onwards my sms services is not working. Some network service person also visited a week before but they did not solved my problem. I'm facing so much problem as my kid's school notices also comes through sms.

We have port our 4 number from idea to airtel for better service from om communication, near raj kamar enclave, delhi road meerut (U. P).
We have not receiving signals, no 4g internet working from first day.
The plan we have ask for is 649 unlimited but we have received sms of rs 2400-00 of all 4 connection.
We have not received any bill.
Service provider is not taking our call, when we go to there office they talk very rudely ask us to leave the office without any complain.
We are in very much trouble, kindly help us.

We have choose airtel from idea with very much expectations but due to above said om communication we are regretting to choose airtel.

Our 4 number are
1) [protected]
2) [protected]
3) [protected]
4) [protected]

Sir
I recharge done date 06/09/2017 airtel number [protected] rs 199.00 rupees by sbi anywhere personal app but bank statement successful.
But reacharge not received and not refund money.
Sbi bank complaint 07/09/2017. And its status success and bank employed say complaint airtel marchent
So pls refund money
Thanks
Name-dalvir singh

Reacharge by sbi anywhere personal
Reference number-uh20363978
Date-06/09/2017
Mobile number -[protected] airtel

Hello,

Can anyone please take this email into consideration and let me know whats happening with airtel?

From 17th september i am on calls to customer care, shouting on emails and getting calls from airtel regarding network issue which never gets resolved till now?

I have already wasted my presious time on calls and responses still internet is not working so i made request for cancellation of my connection which is again a problem for you guys?

Why why why?
I will go to consumer forum and register a case of mental harrasment socially through calls and emails.

Please bare us we customer are only making your business run, dont play with us atleast.

I will see what going to be next please mind this.

Stop making fake calls and promises, its really a worst customer support faced through network servce providers, very poor and inefficient staff and not at all helping services.

Best regards,

Not able to access data though i have 30gb available and raised sr 79782019 yesterday morning but still problem not yet solved, so i called up to know the status now they are saying complaint was register with some other name mistaken so i need to do fresh;y again and that will take 24 hrs to resolve, now i got massage from airtel customer care that i cannot avail any value added services

Very poooor customer support

My alrtel payment bank a/c no [protected]. I have updated my wallet ac to airtel payment bank on 14//9/17 by depositing rs 100 cash and transferd rs 10290 for payment of electricity bill later came to know that my date of birth mismatch so i can't to debit transaction. They told that link your adhar card to the account through biometric i. E go to airtel dealer make thumb impression. Then i do the same i call coustomer care they told that mail us your adhar card and proof of that you himself transferred rs 10290 in airtel wallet account. I mail my airtel credit statement and self attested adhar card to them
After making so many mail and talk to senior managers in coustomer support till now problem is not resolved
They give only me case id six digit numeric no. They himsef create it and himself close it whether problem is solved or not. The whole coustomer support and backend team do not know anythig first they hold you on phone after that himself cut the phone
I request other persons not to submit any paise to airtel payment bank
Also guide me how i can take my money back from fraud airtel bank.

Please convert airtel 2g into 4g network i will issue to slow network please inform you, my 2g sim is slow network donot downloading fastly please recognisice the airtel fastly network 4g, please convert 4g sim airtel is good network, please inform fastly network 4g sim is fastly for downloading the video, apps, documents, photos, songsand etc..., my number [protected]

I'm frustrated about the pathetic customer service that airtel is providing. First, their network is very bad and i don't get mobile data connectivity most of the times. The network is very slow, when i get connected. Then, one of their executives called me and suggested that i form a family plan and add my family members number to that. I did that but the billing became very high. So i wanted to opt out of it and they said i could do that only thru myairtel app. But i was not able to remove family members out of family plan thru the app it showed message that the feature is not enabled and i must call customer service to do that. I called customer service and raised request 3 times to remove the family plan but it never got done. Then i asked for plan change but then they stopped my mobile data. Again i called customer service, they put me on hold for more than 35 min and then disconnected without resolution. For change in plan, why should my mobile data be disconnected and why would they disconnect my call without giving proper resolution. Airtel doesnt bother about customers and their billing is false.

Contact no [protected]
While recharging a pack of 499 for daily data of 1 gb, it was disclosed therein that the handset should be 4g, now i am not avail the benefit of same as the service provide also seeks that the sim should also be 4g.
If that was the case then why this was not disclosed to me at the time of recharging. This amounts to decieving customers by not providing sufficient information.

Dear sir,
This is inform u that, i have port my number from tata docomo to airtel [protected] on the day itself i didn't get outgoing calls i have recharged also. I spoke with airtel customer care 121 they told me to buy another duplicate sim. I tried it also. So kindly take action to continue with your network. Asap (Immediately) i hope u will reply soon

Issue: my airtel 4g dongle is automatically getting disconnected every 15-30mins since 30 days (A month).

Registered couple of ticket, spent hours of time with airtel customer care, relationship team, network team, nothing is working. No proper response, they always says "will call you in 5mins", no call after that.

Now if i ask for cancellation, they are okay to cancel the dongle. But they will not resolve network issues.

I recharged for Rs 250 for my mobile no and during the process the amount has been debited but the recharge is not done. I received a error message saying web page not available. Will i get my money back or i will the recharge be done?

Dear team,

I vandana dhiman w/o ravjot singh using a broadband number[protected] of yours. I am confused from where to start because there is long list of complaints with you guys. I have requested you several times for the disconnection of this number, an executive of your calls me and insists me to migrate the plan instead of disconnection into new one that he offers me, & if i am not wrong mr. Gaurav has called me on 25 jun 2017 he introduced me a new plan of rs 499/- plus taxes and key features of the plan was free unlimited calling local + national, 60 gb free data (3o gb base plan + 30 gb additional offerred) with 4 mbps speed, but on this i told him that i am not using this number and i do not required it further. Then he said i will give u an additional favor is that will provide u a discount of rs 200/ for lifetime and also he tells ur next month of bill will not be generated. But because i was not using your number from past one or two months he has checked the same and waived 500 rs me from my last month and he promised me to activate the plan by tomorrow morning on these conditions, i agreed to use the services again and then i had made a payment of 1765/- from my sbi credit card may be on 26 or 27 june 2017. Now according to me the things are sorted and again i recieved the message on 15th of july of bill due rs 1021/-. Now i was in mindset that no bill for this month will be generated and plan was changed to 499/- plus taxes. But nothing was done at your end. Bill was generated as well as plan was not also changed.

Now again your executive miss neha called me, i told her all the story for the same then she came to know the reality and gave me discount of rs 500/- on the bill of 1021/- (According to changed plan) and 300/- because your commitment was not fullfill as per discussion, now i have to pay rs 221- for that month, and also she said sir, you first check the bill of august month if it will generate with same plan, you dont make payment till the thing were not getting done.

Again the bill was generated with the same plan and outstanding amount was 221/- + 1030/- total 1251/-. That was a totally unprofessional behavior i have ever seen. I was literally pissed off from airtel. Every day number of calls are coming regarding the same and i was repeating the story again and again to everyone. Now this the heights today mr. Parveen called me and he tells me another story that neither i spoke to mr. Gaurav and nor to miss neha as per your system status. Then i told him that i have recorded each and every calls of yours. So, today from my busy schedule i spared my much time for this email writting.

May be i forget to wrote many more thing that happens to me from your side. I recorded each and every call that was coming from you guys and also sending you the same with attachment. Kindly listen it carefully then you will come to know the whole matter.

According to me the total due outstanding from my side is 221/- + (August rectified bill from your side) + and this month bill, so kindly look forward the same and resolve it asap for further healthy relation.

Warm regards,
Ravjot singh

Hi mera name sonu jha hai mene 24/09/2017 ko airtel ki prepaid sim no [protected] li hai jo 4g hai aur mera phone redmi note 4 hai jo mene 21 july ko liya hai mera phone bhi 4g volte hai mene apni sim ki frc 449 ki karae thi jisme mujhe unlimited all local+std, 1gb day 84 din ki validity milni thi par mene jab 121 par check kiya to esme mujhe 35 days ki validity mili hai plz mujhe 84 days ki validity di jaye other wise me eske against complaint dalu...

Hi

My number [protected] has been disconnected by the airtel without any request or complaint from my side.

I had been visiting the airtel stores to retrieve the number as i have no where mentioned or requested the airtel to disconnect my number. I request you please re-issue my number which is registered on my name.

Also my complaint is how can they disconnect my number without my permission or knowledge.

Thanks

Hello sir,

I have upgraded my airtel sim to 4g sim on 16th september 2017 at the airtel gallery. After upgradation my sms service are blocked.
My most of the banking services are linked with sms.

When i contacted airtel customer care on 19th september they told me to wait 48hrs your issue will be resolved then i call again on 23rd september same answer i received wait for 48 hours your issue will be resolved. So i call them again today 26 sept 2017 guess i got same answer wait for 48 hours
Its almost 10days they cannot resolve the issue. They don't know the reason why it is not unblocked.

I think airtel must understand what happned when sms are blocked. Instead of giving big advertisement on "airtel ka promise" they should first work on ground level which is completely empty no promise only 48 hours

This is very serious issue mr gopal vittal. You must take it else people will start moving to other service provider

Complaint :

I am holding 4g sim of airtel for last 4months and without using internet for last two months bill has been generated, i ask them multiple times to deactivate the sim card still they didn't do from last two months.
Pls deactivate the card as soon as possible i dont any service from airtel.
This is the sim no.[protected]
Posted date:12/09/2017

I added 4100 inr in my airtel money wallet on account o[censored]sing it for various purposes online. However airtel money has frozen my account and not letting me carry out any transaction. On multiple emails they say that my dob doesnt match their records. To rectify and clarify, i have visited the airtel store, mailed my id proof thrice, raised cpmplaints, called call center multiple times, each time getting a standard reply that it will be resolved within 24 hours.
My aadhar card is linked to account and these fools tell me that my dob is incorrect in aadhar. Imagine telling the customer that his dob is incorrect. Whats more, they are not letting me withdraw my money back so that i can use it. I have been facing personal distress due to all this madness. Never ever add money in airtel money. They will not give it to you back, imagine the interest income they will make on all this locked up funds