Airtel Complaints & Reviews

Hi all,

I had made prepaid recharge for my airtel mobile number from airtel website before 6 days, i had got successful message on browser and even i have got email from airtel containing transaction details.
I had called customer care representative but she is not answering properly,
And cut my call.
Airtel cheating to customer like this.

Below are the details from email which i had got from airtel.

Payment update for your airtel prepaid number [protected]
Inbox
X

Airtel
6 sep (6 days ago)

To me

On-line prepaid payment receipt

Thank you. Please quote this transaction reference number for any queries in future related to this transaction.
Transaction details
Mobile number [protected]
E-mail id [protected]@gmail.com
Transaction by debit card
Transaction reference number [protected]
Date 06-sep-2017
Amount paid (Rs.) 49
Best regards,
Team airtel
Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

For further assistance, call 121 for general queries (Agent assistance is chargeable at 50p/3 min), call 198 for complaints

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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The information contained in this mail is propriety and strictly confidential.
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Sir my airtel money wallet [protected] blocked transation by unknown reason please unblock my ac

Sir i have your airtel secure. And i was damage my phone 19thaugust2017. And as per your company policy i have already submit my document in one assist official said and airtel official mail id. But i inform to you that my document was not uploaded in your airtel department which ever why document are not uploaded i don't know. And than i call your 121 customer care number. They are very shameful person and they are not know about what's your company policy. They don't help me of claim my damage phone. So i request to you please evidently action against you 121 customer care executive person.
I am send my document phone pic in this champlain. I request to you please help me the claim of my damage phone
Thanks & regards
Yogesh sharma

Sir,

I am totally unsatisfied with the service provided by airtel to the customers. The network problem in my area (Awani socity, near ramna ganpati, laxminagar, pune 411009).

The network problem discuss with your local centre but they can not given satisfied solution. They are not at all interested in providing a foolproof solution to the network coverage issue.

The airtel company advertisement & ground realty is mismatch.

This issue is affecting not only me but each and every airtel customer in the our location.

Thanks and regards,
Kailash pawar
Laxminagar pune

I am unable to recharge my number ([protected]) using any of the online recharge modes like myairtel app or airtel.in or even using internet banking.

I have registered complaint for this around 5 times with the customer care but still no resolution.

Please help me asap

You can reach me at jeshna. [protected]@gmail.com

Alternate number: [protected]

Hello sir, this is dr. Jayavel. My prepaid airtel mobile number is [protected]. I had recharged rs 399 pack on 22 july 2017 and my pack expires on 13 october 2017. The pack was mentioned before i recharge was
Rs399=84gb (1gb/day on all h/s)+unlimited calls (Loc+std) 84days.
T&c
Click airtel.in/5/m.
On 09 september 10.20 p. M my call was disconnected and 4 rs was charged for the call.
I contacted ur customer care and he replied as i hav crossed 250 minutes of daily limit of call duration, i again asked that i had a pack o[censored]nlimited calls, he again replied that it is a pack that saying as unlimited calls but actually it is a restricted maximum 250 minutes per day, 1000 minutes per week pack & told terms & conditions apply. You never let me know ur terms and conditions, then y you are advertising as unlimited pack, i was already using jio which is purely a unlimited pack which is giving far better than yours. What you are advertising is surely wrong. Please take step.

Dear service provider today i entered in howrah for medical check up and lost my cell phone. So kindly block my sim card having no. [protected] which is fixed with my lost phone. Further i requested to you kindly confirm me regarding sim block process status in my brother phone having no - [protected] or email id - [protected]@rediffmail.com as soon as possible

Dear sir,

Recently i had changed my father's mobile no. To airtel from bsnl, expecting better service from your side.

But from the day we changed, there is no network in his office on the airtel sim.
If he tries to call then, the network will tell the sim is not registered.

We have raised many complaints regarding this starting from 29 aug but still no response from your side.

Once your technician came and said that they will repair it within 5 to 6 days but still no word or no improvement.

It feels like a curse to have selected your network airtel.

It has been 15 days!!! And a great network company airtel cannot fix network issue.

Please, sir, stop your nonsense open network ads and focus on customer satisfaction.

Please resolve the issue asap.
Hope i don't need to write again to your for this issue.

Mobile no. - [protected]

Alternative no. - [protected] (As you won't be able to reach the primary number because of your beautiful network strength)

Owner - adhar kumar biswal

Complainant - akash biswal

Home address - 403, amrita residency, jaydev vihar, lane behind hotel pal heights, bhubaneswar, odisha, 751013

Office address (Area where is no network) - nalco bhawan, p-1, nayapalli, bhubaneswar, odisha, 751013

Today i have raised a complain again regarding this. Complain no.[protected]

Previous complain numbers[protected], 79040382

I will soon share the consumer forum complain number.

Have a nice day!

Thanks and regards
Akash biswal

Deductions for services not subscribed to are being made from my account for instance 10vid, 1 subscription service and many more which i could not expain! To the extent that i loaded n500 & n200 credit yeterday 11th september 2017 it was instantly wiped out with just balance of n70! If i want to make international calls it will says the line is bared from making such calls including sending sms abroad! Right now i can't load any credit as a result of this development that has been on for some time now! It will be highly appreciated i[censored]rgent steps could be made to correct this act which is capable of staining the image of the organization!
Your early response and actions would be highly appreciated please!
Christopher olorunwa adewunmi
[protected]

I have 2 airtel numbers. [protected] which i stopped using and [protected] which i am currently using. I was doing a promotion of rs 399 on [protected] using airtel app and it was done for [protected] which was definitely an issue of app. I am the owner of both the numbers but airtel customer is not transferring the money from [protected] to [protected]. I have not been using [protected] for almost 2 months now which can also be verified.
I am not even asking for refund just the transfer to the number which i am using.
Request your assistance.

I have done recharge of rs.100 on september 11 th 2017 using airtel.in. On the same day, i get unsuccessful recharge message. But, it does not reflect in my account yet.

And also, the amount rs 100 does not return back to my bank account. I have given my transaction id as below.

Transaction id:[protected]

Please check and update my airtel account.

I am having corporate airtel sim card (Ph. No. [protected]) on my old company name from hyderabad. I recently shifted to noida. I opted to transfer of ownership to my name and submitted necessary documents, accordingly address verification also completed by airtel further i received message from airtel on 9th sep 2017 for televerification but they have deactivated my sim and i couldn't able to do the televerification. I called to customer care, they suggested to go for new sim card from airtel store but they are reluctant to provide me sim card. Such a pathetic service by airtel.

Regards,
Dattatray

Dear sir,
I am a airtel customer but i am not satisfied.
Your employees are not good because not provided actual information related to job.
I started a new online work i deposited already 1, 999 charges but not provided online job. Take a extra charge are take 2, 340 deposit force every day. And not refund money and not a provided job. So sir please provided online work nothing money.
Please sir i requested not extra charge take. Give a online work properly few days.
Sunil kumar sulaniya
F-339 lal kothi scheme jaipur
Rajasthan (302015)
[protected]

Very good afternoon.

I am airtel mobile postpaid customer. Recently, i have submitted a request to change from post paid to pre paid at air tel store, dwarakanagar..

It is more than 3 days lapsed, till now my airtel prepaid mobile number is not activated. No response from your customer care (59059) and airtel store at diamond park visakhapatnam. The people of customer care telling that there is technical problem, so please visit air tel store. Air tel store people they are telling, the customer care (59059) have to solve the problem. Then who will solve my problem.

Very very very very very poor and bad service from air tel. I have never expected this type of treatment to a valued customer. My family members and relatives all are using air tel only.

As there is a lot of competition in telecom industry, i can immediately change my number to any other network. But this will not serve the purpose. As a valued customer, just i want to express my experience with your field staff who are incompetent to solve the small problem since 3 days.

Thanking you sir

I recharged my phone and got 70 days UL Calling and 1 gb data daily, Net was slow but however I managed, but just after completion of 1 month, there is no net availability...I have tried to register my complaint on 198 but failed because it is not as easy as looks. What to do now, should I recharge again for net?

I got a message that recharge of 309rs gives a benefit of 28 gb and unlimited calls for 28 days from airtel portal itself. After i recharged my number with 309rs i didn't receive any free gb and instead the money was deducted from the main balance on the usage of internet.

When i contacted the customer care they said that the plan is changed and there is no gb offered. This is so fraudulent. First i get this offer from the company and after paying the offer is changed. And the customer care personnel said they will contact me in 1 hour but did not.

Someone used my debit card details to recharge his airtel money account. Need help to block that account to avoid use of my money. I had sent mail to you two days before case id: 742609. They asked some details to block that account and i replied to them with the details which they asked. I did not get reply for that mail yet. Delay in ur reply looks like you are motivating forgery persons to continue their actions and make him to use my money for misuse.

Vicky barmaiya number [protected] sbi anywhere se recharge kiya th 399 ka 8sep2017 ko but recharge nhi huwa pr account se amount cut gya hai complete kiya sbi me unka khna hai ki unke trf se merchant ko transfer ho chuka hai or merchant ke trf se reply aaya hai ki successful amount transfer ho gya hai pr abhi tak mera recharge nhi huwa complete number [protected] or transition number uh20600909

Dear sir

Sub :- portability
Ref mobile no : [protected] (Prime number)
[protected] (Add on number)

I have been shifted from idea to airtel through portability
After getting benefit plan compare to idea from their call centre
People along with my add on number.

For my prime number unlimited calls roaming, sms,
25 gb net for rs 499 plan

For my add on number unlimited calls, roaming, sms, 1gb
Broad band for rs 299/-

Now they send bills for each seperately rs 499/- each with out
Adding to prime number. When i approach they said different plans
For both my numbers.

They given wrong commitments, plans but not giving actually.

Pls check and resolve it as soon as possible.

Thanks and regards

A v jagan mohan rao

I am an airtel prepaid network user. My phone number is [protected]. An online recharge of inr 1198 was done on this number on the 14th of august this year. The services to be provided according to the plan were unlimited all calls and data of 2.5 gb /day for 84 days. The unlimited all calls facility was deactivated today on the 11th of september, 2017. Repeated trials were made to contact the customer care personnel and executive on the airtel customer care number 121 but with no success following which i went to the airtel customer care centre at 5pm on the same day where a complaint was lodged. A message regarding the redressal of the problem was received at 5:43 3pm with the reference number cogcl[protected] but the same problem prevailed.
This problem is hampering my work and is highly unexpected of a reputed company like airtel. Would kindly request you to look into the problem. Non-redressal would force me to take the case to the appropriate forum.
The attached images are of the message received regarding redressal and the of services of the particular tariff plan.