Airtel Complaints & Reviews

Sir,

This is to informed you that past six moths we got weak airtel network in our locality. Some times shows no network coverage, emergency calls only possible in that time. My family have six number [protected], [protected], [protected], [protected], [protected] and [protected]. Here many airtel users are facing the same problem. We already complained many times. Two times request for port ack no. Ad192531 dt 23.03.2017 and ad132381 dt. 25/08/2017 the airtel network team contacted and told me that "we will come very soon and solved the issue", every time registering the complaint the airtel executives call back and repeat the same thing. I also sent open network report mail. But unfortunately the problem is not fixed

My other number [protected] which using your network last ten years port to vodaphone

So kindly please reconnect the network problem in our locality as soon as possible. Or provide me signal booster

Place/location : 149 dda janta flat chilla village, mayur vihar, phase i, delhi 110091

If you have any questions contact/call me on :-

Aslam khan
[protected]
Email id aslam. [protected]@gmail.com

Excellent customer care service they don't hear what the problem is, directly disconnected the call
Customer care message me that if you recharge of rs 💯 then 💯 tt will get i get rs 82 recharge with in 15 min when message sent the customer care executive says that there is no scheme about this they behave rudely
I want to port my no as soon as possible
Within 15 min your scheme change
With in 15 days my no with change
About 76 no are there in my co of airtel
All will be in tata docomo or jio
It is a promise to airtel co
Regards
Rajat
[protected]

I have been an airtel postpaid customer for the past 10 years and all my family members use airtel services. Offlate, i’m facing lot of issues with airtel due to network problem. I’m not getting network at my home (Kuniamuthur, coimbatore) for the last 4 to 5 months (It was working fine prior to that). I have spoken to several customer service executives, raised several tickets (Not sure of the status), but nothing improved. Once a rep from erikson came to my home, checked the network signals and confirmed that it is worst at my home and he said, he would submit the report to airtel. Even after that nothing has changed and its getting worst now. No use of having huge data when 4g network is not loading.

Most of the time when someone try to reach me, they get ‘not reachable’ answer. At times, even i’m not getting network for emergency communications. I raised a ticket # 76916417 on 13/6/2017, 77330196 on 29/6/2017, 78896330 on 24/8/2017 and 78908878 on 25/8/2017 for the same network issue. Everytime i speak to your customer service executives, they raise a ticket, says networking team will contact me in 2 days, but nothing happened. I don’t know what happened to the status of all these tickets.

I need this networking problem fixed at my home immediately as i’m getting ridiculous service from airtel. Not sure if this is how airtel would treat a long standing loyal customer

Hi team,
I m really very much frustrated with your supervisor behavior on call i would like to bring this to your notice i had issue with recharge and benefits as there were false details provided on call so i raised that to your supervisor in return i didnt get any proper ans other than bad words, rude, no respect, abusive, it is sad to know that your supervisors need to know to whom they are talking to and you people as a company owe to us and i am paying for the service i am not asking something for free when it is my right i need it.
Even after recharge false details provided.

I request you to listen to my call that was with mr mohan supervisor floor support around 7:30 pm date 12/09/17 from the phone number [protected]

Kindly get back to me with resolution.

Thanks
Justin

I had downloaded airtel app, by that channel i went to refill my pre paid balance account. I got a offer of 399 for 84 days. So i paid online from my credit card account month ago. Yet i had not received balance in my account my mobile number [protected]. Then i went to airtel gallery to lodge a complaint. They checked the account and replied i had not paid any payment. I am waiting for my statement to come. To claim. Plz do a need full favour. They cheat people. Even reliance jio had not paid my port payment.

Hi team,

There is an network issue with the mobile no [protected] from one month. I have raised many concerns but of no use. Kindly suggestion me what to do as the problem is not resolved still. From past 12 days my complaint is in active status, what is the tat for an compliant. Kindly check and update

Regards,
Ganesh kumar
+91 [protected]

Sir
I didn't expect this from airtel,

I am subodh kumar sahoo and
[protected] is my number, on august 13 2017 i had recharged my number with 899, it was an offer on my number for 84 days which had been given 2gb data/day with unlimited call (Tnc apply)
I had checked this offer on my number best offer by ussd code *121# and also called to the customer care to assure about this offer, one of your customer service executive assured me and told me that this is a best offer on my number and if i recharge with 899 on or before 14 august 2017 and if my handset and sim is 4g then i will get the above benefit, i was known about my phone and sim were 4g but for the assurance i asked him that my phone and sim were 4g or not, he told me that i m using nokia 3 it's a 4g handset and my sim was 4g activated and i will get the benefit of 84 days on recharge of 899

After that i decided to recharge it and open my airtel payment bank and the 899 offer was also shown there in my number best offer like the screen shot i have taken.

After recharged with 899 i got the message
"recharge done on[protected]:42pm, mrp:rs899.00, gst 18% payable by company/distributor/retailer, transid[protected]. Open 100fci bank ac get 10%cb*t&c"
"unlimited all local + std calls +3.5gb/day on 4g handsets and 6gb for other handsets for 28 days. T&c apply."
And when i checked the data balance it's showing 6gb data valid till 9th september 2017, i was got panic by seeing this and called to customer care one of the agent laudge my complaint by giving "thank you for contacting us. Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction. Your ref. No. Is cbnrv[protected] registered on 13-aug-2017 13:09" reference number,
But i didn't get any confirmation / call / message for the serviece request status.
So i decided to call again and i had made a call on 31 august, and on 2nd september, and your agent told me that i have got the offer benefit and it's weaver date is november 11
But on 9th september my offer benefit was weaver and my main balance were deducted, i decided to laudge a complaint but one of the senior executive/team leader checked the offer history and told me that this offer had never given to my number then how could i get the benefit,
After a long conversation he agree to laudge a complaint on wrong information given, and he told me that after listen the audio recording, they call. Me back..

Here is my question if you are not capable to give any offer benefit to the customer then you gives assurity and cheated us.

I was using 2 jio sim but when i seen the 899 offer on my number i thought to recharge it but my friends pull me not to go through airtel, because airtel has so many terms and conditions, but i know that airtel net speed is better than jio so i decided to go through airtel, but it was my big mistake to chose airtel, you are cheated on us.

I only known that aircel is a fraud company, but now i realized airtel is also like aircel...

My number ([protected]) is lost. So I reissue another sim of this number only.But messages are not coming on my prepaid airtel number like otp, bank alerts and from company also . I go to nearst airtel store for data recovery. From their I get to know It will done which is also not done till now.please solved my problem as soon as possible .

I had taken a pack for 2999 for my visit in u. K. For 3 days. They sent me a bill for 66k inspite of me using wifi at dubai airport. Airtel is looting people and not even having a resolution for it. All that they have provided me is a complaint number 79371027. My credit limit is 14, 600. How did they alllow it to increase to 66k. After repeatedly talking to customer care all that they told me is that the bill is due to my usage at uae. How is that possible for 2 hours? Also my bill usually gets generated on 23rd of every month since this month i had not received it on that day i called airtel to check why and their customer support member told me they were having issues with bill generation and that i would get it in a few days. And when i got the bill in the first week of september they sent me a bill of 66k. So much for paying my bills on time. Airtel who the hell do you think you are fooling.

I recharged for 100 rs talktime and immediately 4 services were activated on my number. My balance became 0 in 2 minutes. Services were : gamespindw, videostore, red chillies, gamescentre. I have to deactivate them as soon as they are activated. I dont even know what to do with tbese and where and how to use them. It's been around 30th time this is happening. Whenever i recharge the same things happen. I want full refund. I am a student and it is difficult for me to recharge in first place and then this happens. I want refund for this time and every other time i was cheated.

When i make a call to toll free no, they make charged (12/09/17), for this am made call to customer care, without providing any information, they cut call and after again made call they transfer to another department (Land line), later also they cut call. Am losing time for simple information. When recharge my mobile as they said all local and std and landline and customer service. Later if i made call my balnce is getting deducting.

Airtel is saying that fastest network, but never it is. Very slow and worst service.

I am user of airtel postpaid ([protected]), currently i am using a 99 rs rental myplan. For this month i have received a bill of rs 31221.14. When i have checked this bill details i have found that airtel have charged all this amount on my data usage, although i have also a data balance of 11gb.

I was totally shocked by seeing this huge amount (31221), usually i am getting the bill of around rs130.

I have already talked to airtel customer care and launched a complain in this regard (Complain no:[protected]. But i do not get any corrective action.

Since my bill due date was yesterday (11.09.2017), please check and correct this bill amount by today only.

Else i will go to the consumer court against this problem.

I am using this mobile no since 2008, this type of mistake is not accepted from company like airtel.
This thing effect the loyalty of customer toward's airtel.

Hi all,

I had made prepaid recharge for my airtel mobile number from airtel website before 6 days, i had got successful message on browser and even i have got email from airtel containing transaction details.
I had called customer care representative but she is not answering properly,
And cut my call.
Airtel cheating to customer like this.

Below are the details from email which i had got from airtel.

Payment update for your airtel prepaid number [protected]
Inbox
X

Airtel
6 sep (6 days ago)

To me

On-line prepaid payment receipt

Thank you. Please quote this transaction reference number for any queries in future related to this transaction.
Transaction details
Mobile number [protected]
E-mail id [protected]@gmail.com
Transaction by debit card
Transaction reference number [protected]
Date 06-sep-2017
Amount paid (Rs.) 49
Best regards,
Team airtel
Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

For further assistance, call 121 for general queries (Agent assistance is chargeable at 50p/3 min), call 198 for complaints

*
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The information contained in this mail is propriety and strictly confidential.
*

Sir my airtel money wallet [protected] blocked transation by unknown reason please unblock my ac

Sir i have your airtel secure. And i was damage my phone 19thaugust2017. And as per your company policy i have already submit my document in one assist official said and airtel official mail id. But i inform to you that my document was not uploaded in your airtel department which ever why document are not uploaded i don't know. And than i call your 121 customer care number. They are very shameful person and they are not know about what's your company policy. They don't help me of claim my damage phone. So i request to you please evidently action against you 121 customer care executive person.
I am send my document phone pic in this champlain. I request to you please help me the claim of my damage phone
Thanks & regards
Yogesh sharma

Sir,

I am totally unsatisfied with the service provided by airtel to the customers. The network problem in my area (Awani socity, near ramna ganpati, laxminagar, pune 411009).

The network problem discuss with your local centre but they can not given satisfied solution. They are not at all interested in providing a foolproof solution to the network coverage issue.

The airtel company advertisement & ground realty is mismatch.

This issue is affecting not only me but each and every airtel customer in the our location.

Thanks and regards,
Kailash pawar
Laxminagar pune

I am unable to recharge my number ([protected]) using any of the online recharge modes like myairtel app or airtel.in or even using internet banking.

I have registered complaint for this around 5 times with the customer care but still no resolution.

Please help me asap

You can reach me at jeshna. [protected]@gmail.com

Alternate number: [protected]

Hello sir, this is dr. Jayavel. My prepaid airtel mobile number is [protected]. I had recharged rs 399 pack on 22 july 2017 and my pack expires on 13 october 2017. The pack was mentioned before i recharge was
Rs399=84gb (1gb/day on all h/s)+unlimited calls (Loc+std) 84days.
T&c
Click airtel.in/5/m.
On 09 september 10.20 p. M my call was disconnected and 4 rs was charged for the call.
I contacted ur customer care and he replied as i hav crossed 250 minutes of daily limit of call duration, i again asked that i had a pack o[censored]nlimited calls, he again replied that it is a pack that saying as unlimited calls but actually it is a restricted maximum 250 minutes per day, 1000 minutes per week pack & told terms & conditions apply. You never let me know ur terms and conditions, then y you are advertising as unlimited pack, i was already using jio which is purely a unlimited pack which is giving far better than yours. What you are advertising is surely wrong. Please take step.

Dear service provider today i entered in howrah for medical check up and lost my cell phone. So kindly block my sim card having no. [protected] which is fixed with my lost phone. Further i requested to you kindly confirm me regarding sim block process status in my brother phone having no - [protected] or email id - [protected]@rediffmail.com as soon as possible

Dear sir,

Recently i had changed my father's mobile no. To airtel from bsnl, expecting better service from your side.

But from the day we changed, there is no network in his office on the airtel sim.
If he tries to call then, the network will tell the sim is not registered.

We have raised many complaints regarding this starting from 29 aug but still no response from your side.

Once your technician came and said that they will repair it within 5 to 6 days but still no word or no improvement.

It feels like a curse to have selected your network airtel.

It has been 15 days!!! And a great network company airtel cannot fix network issue.

Please, sir, stop your nonsense open network ads and focus on customer satisfaction.

Please resolve the issue asap.
Hope i don't need to write again to your for this issue.

Mobile no. - [protected]

Alternative no. - [protected] (As you won't be able to reach the primary number because of your beautiful network strength)

Owner - adhar kumar biswal

Complainant - akash biswal

Home address - 403, amrita residency, jaydev vihar, lane behind hotel pal heights, bhubaneswar, odisha, 751013

Office address (Area where is no network) - nalco bhawan, p-1, nayapalli, bhubaneswar, odisha, 751013

Today i have raised a complain again regarding this. Complain no.[protected]

Previous complain numbers[protected], 79040382

I will soon share the consumer forum complain number.

Have a nice day!

Thanks and regards
Akash biswal