Airtel Complaints & Reviews

I was using a airtel prepaid sim till last two weeks. My sim suddenly out of nowhere started to show no service. Went to airtel store. They said i will have to make my phone postpaid. I agreed and submitted required documents. Now they said the verification team will reach at address given. But it has been 1 full week they have not turned at the desired address giving silly reasons. My phone is off since 2 weeks now and i am helpless. Airtel should take care of this as i have been a loyal customer since almost 10 years now.

Date :19/07/2017
Mobile no.: [protected]
Description:
Dear sir,
I really request you from my heart please give me final call for what is going on regarding my airtel number, i have already complaint number of times to you but you are directly closed my complaints without notice.
I have registered complaints on 25 aug - po[protected], on 29 aug - po[protected], po[protected], po[protected], on 30 aug - po[protected].
And now all complaints are closed without notice by call, sms or mail.

If i talked with customer care they are using unprofessional language, calling for remaining rs.16 payment and not call to solve for my network problem.

I want to file case in consumer court against airtel network, please guide me.

I have registered for airtel secure plan for rs. 79 pm. On 14 aug i have raised a claim since then, airtel is just delaying the process. Initially, they said that my documents were not uploaded, although i have uploaded many times, the same documents are visible on 3rd party insurance partner's website, but airtel is denying that documents are not uploaded.

I have bought the phone along with a laptop so the entire amount goes above a lakh, hence again a silly excuse and lame reason that you haven't billed separately. I am tired of calling and chasing airtel for the claim. I have been emailing ceo, managing directors and all still no action.

Just for sympathy they will call only once, and after that no call if the customer cannot pick up. Fed of their lame excused and irresponsible behavior. Initially i have been committed for 21 days, which got over week back, still, am waiting for help.

Finally, a person connected and said i need to provide a document saying that i m the rightful owner, i asked that person to send me email id and he agreed to send me required details but that person vanished and m still waiting for the call. I am ideal to sit in front of the phone and see when your call comes.

I ill be waiting for a week, after that, i am compelled to seek a legal solution.

Hi!

This has reference to the airtel broadband service at our place bearing contact#[protected]. We got this broadband connection installed on 28th july 2017. Within one month, the line got disrupted and we have not been able to receive calls or access the internet service. The same was reported to the airtel customer care for restoration on 5th september 2017 at 4.30pm. They got the complaint registered at their end and shared a sr# 87313996 with us for further follow up and also guaranteed us to fix the issue within 48 hour time. A field engineer named mr. Tamil called us from [protected] who also visited the site the same day evening to diagnose the problem. He identified the problem and informed us that the cable beneath the road is cut and hence, the phone line is not working. He also confirmed that a service engineer shall visit the site the next day and get the same fixed. However, time passed by and no one came to restore the connection. We kept following the customer care regularly but every time the customer care had the same answer for us that is “we will fix the issue in 48 hours!” and they had no clue whether the service team is working or not to fix the issue. On 6th september, we kept calling mr. Tamil frequently but he did not respond to any of our call. As tamil did not respond to our call, we contacted airtel customer care to find out the status of the complaint and heard from mr. Anbu, who introduced himself as the manager, that the internet problem is prevailing across chennai and that he shall not be able to confirm us the deadline to restore the connection. Next day, somehow got connected to mr. Tamil, over phone but from a new mobile number. Once again he assured us that the connection will be restored by end of the day and no one turned up this time as well. Have discussed with mr. Tamil today but i am not sure whether he will resolve the issue or not.

Most of our work is online based and without internet we get immobile. I request airtel team to consider this matter as a matter o[censored]tmost importance and resolve it immediately.

Regards,
Venkatesh r
[protected]/[protected]

I have recharged the amount of 147 but got 500 mb.. I contacted customer service. They havent got any resolution at all. Always asked me to wait. Very poor customer service and company is scamming people. They advertise the one which they cannot provide. Seriously will port out the number soon from this company. Please take action against this company. Airtel management is very poor. They call themselves as fastest network. They are poor and its 4g is also weak. People are being misleaded and are advertsement are thrown to market without proper implementation of service. A cool person will also get frustrated when his or her money is being considered as lost.

Dear sir,
This is a customer want to introduce you from a problem which i am suffering from[protected]. The problem is that i have ported one of my no. [protected] on your network after some days i got issues concerning not getting proper network and call drop while calling. Due to that i have lodged complain about this problem, but in-spite of giving me solution i was treated very badly. The customer representative who talked with me his essence was very abusive.

Hi,

I have not requested for any GAMEPIND SERVICE & without my permission they have keep deducting RS.30/- from my account from 25th july 2017 to 8th sep 2017. This is getting serious .
I want my amount to be credited ASAP.

KINDLY TAKE THE ABOVE ACTION & SOLVE ASAP

Regards,
Vinay
[protected]

Dear team,
This is ashwini m tandel
I am facing internet problem and so many time I have given a complaint till now I dint get any response from you people
I always get one.airtel.in.net this web not able to browse anything

Kindly do the needful
[protected]

I had recharged my mobile on 4thjuly17 with rs.399 and by mistake had recharged it twice.in last week of july i could not make calls for 7-8days. I called customer care and enquired about the plan and was told that it was unlimited calls for 84 days and its last date will be 1st oct., double recharge cannot be considered, thats ok. Now since 28aug. I am told there is no balance. I called customercare on 1st sept. And was told there was some technical problem and call services will start within 4 hours. But no servce next day also, again i called customercare and was told that there was no balance. When i asked about the plan he said that plan is for 84 days but was not applicable on my number. How can the same plan be different for different nos. I want full 84days service.

Date :[protected]
I received a message congratulating me on activating red chillies service and that 99 rupees was charged on my account.
Here are some facts
1. The service was started without any prior communication regarding the same on my phone.
2. This is a case of fraudulent use of my personal account on airtel which is a criminal offence
3. Either this malpractice has been done by airtel or its affiliates.
4. I need written proof that i have not been charged the said amount or i will personally file a criminal complaint on this

I have upgraded my sim to 4g network after that i place the sim to iphone5 then the only message pop up the screen with no sim card, to check the sim i place the sim to another mobile the sim is working properly, else i check the iphone with another sim that sim also working properly.
So what is the issue with the sim card not working in iphone solve the problem fast because its my buisness sim card.

Hi, got a corporate postpaid plan registered in airtel until last month it was put on a request for converting to prepaid from an authentic airtel store in r_a, kolkata, wb as required for not bearing the additional roaming costs anymore since the circle previously belonged to chennai, tamil nadu (Now put to change to kolkata, west bengal) to minimize the excessive billing of the postpaid a/c and sudden snapping off the network facilities (New bill cycle date to mid-july) for late payments previously. Now the last month of the payment for postpaid bill has already been dealt with, yet i am receiving anonymous calls from chennai regarding issuance of legal notice from high court by the party under payment dues and imposed fine of rs3k + which is neither fair not legitimate. This is the second time i am dealing with a similar consequence. I want to take immediate actions regarding this and terminate all further relations with airtel on this postpaid number#9*1. Even after the promise to activate the account within four days, at max, to the requested prepaid plan, still placing calls it is showing "not registered on network" even though there is visible tower (Maximum).

Several services have been activated without my authorization and charges deducted from my account.
The services that were activated were
1.Video Store
2.BiscootStore
3.Miniplex
4.spuulmovies
I deactivated the services on the same day that they were deactivated, but the charges were not refunded.

I have a security refund of my two numbers
[protected] security rs 350/-
[protected] security rs 250/-
I visited your store near jyoti chownk in jalandhar and met mr yogesh and he asked me sir send on [protected]. I sent on that number. But of no use. Then yogesh sent mail to concerned department 3 days back. But again no reply. So do the needful and refund my security at the earliest

Respected sir/madam,
my balance is zero now without using mobile net services. By mistake
i kept settings data connection on that is Airtel. My mobile number is [protected].Please compensate or recover my balance ie.Rs 193.85 Otherwise I would stop using airtel services and go to other
services.

Thanking you,
Yours faithfully,
Minal Powar

From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 05/09/2017 12:15:31 pm
Subject: complaint

Sir

I want to bring this for your kind notification

On 23rd i had portal change from aircel to airtel. The team manager and an office staff named thomas came home and gave the sim took my thumb impression and got my adhaar number and told that my sim will be activated on 30th. But till yesterday ie 4.9.17 my sim was not activated.

They asked me to come to the perungulathur chennai show room and asked to change a new sim. They gave the sim and told it will be activated within 4 hrs

But till now it is not activated

Most urgent ;

I am in a most urgent situation. All my transactions are locked because of the otp number is this cell number. Medical urgency. Please understand and do the needful in activating.

Nb: the airtel person thomas who gave the airtel sim - quitted his job itseems... Iam very much affected. New sim number:[protected]u

Mobile number -[protected]

Bitter experience with airtel

Dr. Moula devi

Since last 1 week i am facing network issue. I m not getting network and my data pack is not working. On 26th august 2017 i reacharged for 349 which gives 1 gb data daily and unlimited calls. M unable to use data and cusromer service says that i am using data without data pack... I mean seriously!!!

Even after there basuc settings m unable to use data... Looks like i will have to switch from airtel now.. I[censored] can resolve the issue it will be good.

My dth account id is [protected].
I had subscribed to a airtel dth hd set op box connection and a annual hd infinity package. 1 month back i got a call to upgrade to internet set top box for rs. 2500. I upgraded to it but am not happy with the product. Hence i called customer care to downgrade me to my old set top box. Customer care person replied that this cannot be done and so i asked them to disconnect my connection and refund me the upgrade amount along with the unused infinity package amount. The support person said that they can process the infinity package return but will not refund money for set box and that i had to return the box as well.

I am willing to return the box in exchange for refund which i understand is a sort of security deposit.

I have been chasing customer care for 5 days and would switch to another dth connection if this is not resolved. Can you please look into this urgently?

My dth customer id is [protected]
Before 2 days i recived a call by airtel customer care whose no is [protected].. They said me i[censored] recharge today ur dth with rs 1199/- u get 10 year free service by airtel its offer is providing u by airtel.. I ask them 2 to 3 times is it real they said yes its real.. To taking it seriously beacouse its a airtel call which is biggest leading company of digital networking.. I recharge my dth tv 1199/- but i doesnt get any offer.. I need quick action to this..
Sir plz solve this matter

My mobile no. Is [protected], and on 04/09/2017 i recd msg on 9.49 pm that hotshots service has been activated @ rs. 35 for 7 day (S) txn id n[protected], 04/09/2017, 9.18.
Please note that i have not opted for this service, it has been wrong to deduct charges for unwanted service. I have deactivated the service at once, and recd. Msg at 5.09 am that this service has been stoped.
But what about my money, i request you to please refund me amount of rs. 35 wrongly charged by the company.