Airtel Complaints & Reviews

Dear sir,

This has complaint reference no. 79307116 dated 08th sep.2017, registered at airtel.

I have a plan of mnp125 cug plan - mh, plus 1 gb, 3g/4g data free @rs. 100.00 for my air tel mobile numbder [protected].

The last bill which i have recived of rs. 8558.83. The billing cycle is shown as "from 05 aug 2017 to 5th sep 2017."

I have a internet usage of 1 gb however every month you are adding 11 gb as a free data, wihout my consent. I have a left data of 17.2 gb in the last billing cylcle.

However still airtel have biiled me rs. 8558.83, even though i have a left over data as well as credit limit of only 4200.00

The other one complaint is i was having as standing instruction for bill payment. Airtel billing perosn was oversmart, he has activated si before the generatiopn of bill, which i could not view on airtel app as well as airtel call center is also cannot give me bill yesterday. They have simply robbed my hard earned money.

Being a loyal customer to customer, i feel cheated. Please help to refund my bill amount immediately and issue a fresh bill with correct charges.

I would be waiting till tomorrow 10th sep 2017, after words i will be going for leagal action against airtel.

Please reply soon with corrective measures.

On the 8th august 2017, i recharge my airtel mobile number - [protected] with plan 799. As indicated in the app the plan gives benefits-unlimited calls, data 3gb/day 3g/4g, validity 70days (Image attached). But now airtel claims that the plan is for 28 days only vide complaint reference no. Pr[protected]. Who the hell would pay 799 for 28 days?
And now i realised after the recharge airtel send me a blank sms (Image attached). This is a clear case of cheating by airtel.
I want the benefits for the plan i paid be reinstated immediately.

I have experienced an awkward signal strength in my village for the last few months. There is a tower in our village but data speed is ridiculous. So most people are switched to jio and vodafone. I believe in airtel, so i urge to some modifications so that data speed reach to the level so that we proudly uttered that we are living in a country called digital india.
Vill&p. O :bamundi
P. S:sualkuchi
Dist:kamrup, assam
Pin :781103

Call came from akriti sharma kolkata telling she is from bharti 4g airtel tower company asking aplot in my land and i agreed first they asked me 15000 for insurance second 50000 for noc and third 30000 for pollution. They send me mail offer letter, noc copy and agreement letter. Total i have paid 95000 through destimoney securities pvt. Ltd and now again asking 50000 by abhijit chakraborty from rtg airtel company for gst number to transfer in my account rs.10, 00, 000 for which i told him that i am not able to pay so i asked him to refund my 95000 he told me that it will not refund. So sir please tell me the solution to get my money refund.

My senior citizen dad had kept his airtel postpaid number in safe custody for 90 days due to an international travel. On his return (Within that 90 day period) airtel tells him that due to "technical issues" his number was returned to his previous carrier bsnl!! Guys, joking? It has been ages since he left bsnl and ported the number to airtel. Worse than the technical inefficiency is the customer service, they want my dad to go to bsnl showroom and activate it himself. He doesn't work for airtel, guys, he is your customer!! Treat us right first! Unable to contact customer care on phone since number isn't active, bad service in person. Want the number back. Never missed a payment date, got all emails and receipts in tact. I am not letting this go, airtel.

I converted my airtel postpaid number ([protected]) to prepaid 2 months before. Since then i could not able to recharge online. I have raised many complaints to the to airtel customer care, still the issue not resolved.. Every time i call customer car supervisors, they speak the same words, "the issue will be resolved within 48hours" and they don't have patience to listen to the customer. Such a poor service from a reputed brand.

My airtel no : [protected]
Recharged on : 08/09/2017
Amount : 147
Airtel5/bh/prepaid txn#[protected]
No internet connection.
No outgoing calls till now.
My handset is 4g enabled and the net was working from past
Two years. From 8/9/2017 its net has stopped.
The net is not starting even after recharge.
Recharge receipt back massage also not given to me.

They show different thing while attracting us to do the recharge and give another thing. For example i recently recharged my phone with 247 (Ul calls +3gb data), calls are ok but the data for which i did the recharge is such a crap. They didn't mentioned anything about 4g & 3g and when i checked my data balance the data was divided into 4g & 3g, i. E 3g =1gb &4g =2gb. My phone doesn't support 4g, now tell me what should i do with that 2gb data, 247 is a big sum for me, airtel why do you play with your own customer? I have been using this sim from 2011.
Please stop this fraud acts or else i will throw away my sim after the calling facility gets over.
Thanks mf

I was unable to get internet connection on my phone for last 2 days. Regarding the problem, i went to the nearest airtel store to get it sorted out where the store manager misbehaved with me and started hurling abuses. Do not claim to be the best service provider in the country if you cannot provide even the basic service. When i asked the manager his name, he started abusing again asking me to get lost. Another female employee of the store...

I am amrut koli using airtel digital tv with customer id [protected] since 5th september 2017 dth is showing no signal message when i contacted to customer service they told that they will arrange technician visit and for that i have to pay rs 150/- for which i denied as i dont think i should pay because i have not done any mishandling and foult is in airtel dth kit then why shuld i pay any charges?

Since then i have mailed regularly to airtel customer care and every time i receive call from diffrent executive to whom i explained my complaint (Atleast 3 to 4 diffrent exexutives) after their call i receive text msg from customer care stating technician visit have been arrange and he will visit your home however when i contact to technician they told they will not visit at free of cost.
Finally on friday i received a mail from customer care stating that my customer will be attended free of cost and same i reconfimed with technician number which i received in morning he told me that yes your visit will be done free of cost and fixed appointment of 6.00 pm
Accordingly as i am working 8.00 am to 8.00 pm i told my dad who is senior citizen to stay at my house so technician can visit

But when i contacted same technician in the evening he told me that he will come only if i pay him and for free of cost service he will check with customer care and after that he dud not call and not bother to pick up my call.

I have never experienced this kind of patheic service no cordination between customer care who is agreed for free of charge service after follow up of four days but technician denies for free of charge visit

No senior authority intrested to address the complaint

Name - amrut koli.
Contact mumber - [protected]

Parties involve: Hemant Memoria resident of S-4/102, street no.-4, Old Mahavir Nagar, New Delhi 110018 & M/s Bharti Airtel Limited.
Summary of Case.

On 28th November 2016, I have written a mail to Airtel to stop the service of my broadband of account number [protected], (the copy of which has been enclosed) & asked them to make my full & final bill up till that date & revert me so that I can clear my dues. But Airtel did not stop the service (as reported by them). I did not use the number after my request dated 28th November 2016. In the month of January, they generated the bill of Rs. 5578.48 & asked me to pay the bill up to January. After the period of November, I have not used any of their service in this time period but they are charging their carelessness on me & forcing me to pay for the services that I never used.
On 28th march 2017, I again wrote a mail to them to close the matter ( the copy of which has been enclosed) but instead of closing the matter they sent me a legal notice regarding the payment for the services which I have not used.

Kindly see the matter & help me regarding the same.

Registered Number which is to closed:[protected]
Account Number : [protected]
Registered email : hemant.[protected]@gmail.com
Registered Mobile Number : [protected]

Contact timing 11:00 AM to 3:00 PM

Sir i have made a recharge for a amount of rs 349 for the number [protected] on 8/9/2017 first time the transaction was not processed so i have the second transaction but the amount as been debited two times in my mobikwik wallet kindly check and revert or extend the month two times for this recharge and i am very disappointed of this type if we made a transaction for the same amount please stop one payment to process because network issues or there so kindly refund the amount to my wallet

I have done int roaming in airtel postpaid only after taken my sim for 5days... After coming from abroad i got a bill of appx 140000 which is jus unimaginable... If a credit limit is set then how could they can give such a huge limit to any of his customers and that also just after 5 days of new sim... Even after having a int roaming pack i got such a shocking bill... This airtel are jus cheating their customers... Jus beaware of this

How can you distinguish between airtel 2g, 3g and 4g? I mean all three are the same in terms of speed.. Slow and useless as hell. And the funniest part is even after submitting so many complaints none of my problems have been resolved. I'm so done with you people and your # services. Seriously you're the worst. Your company should have been sued long time back.

My no. [protected]
. Bad network: i recently changed by sim from 3g to 4g, later on while making call my network is getting lost and upon dis-connecting call i am getting full network. This is happening to almost every call, which is most frustrating because important call and emergencies are suffering.
2. Bad customer service:
2. A. While making a call to 121 or 198, there is no idr menu to lodge complaint about service.
2b. Upon calling to 121 or 198 i am selecting option 1 for mobile services in that idr response is press 1 to know balance and press 2 to next menu, but even after pressing 2 it telling my balance and dis-connecting call, its so irritating.

For all above complaint i have relevant scree shoots and call recordings

Upgraded to a 4g simcard today. The old sim was deactivated after receiving a message stating my new 4g sim is now active. But, both the simcard aren't working now. Waiting for hours in vain. Why does this company give false advertisements about their services. Also, there isn't an option to connect to it's customer care executive through airtel prepaid number

Even after complaint by phone, network issue and 4g speed issue is yet not resolved on my number.
I have done recharge of rs 399. Means 1 gb everyday.
But, due to slow net, sometimes like 2g... Not unable to use 4g speed and loosing most of the data everyday.
Fastest network is it?
Once during the complaint, i was informed that in my area 4g not set yet, then why offering scemes to recharge with...?
Why showing 4g in header? But no speed.
Should i accept that in the name 1gb everyday, lots of cheating is being done.
Apart from that, it is a long journey to reach to customer care representative on 198... By clicking lots of numbers?
The so called fastest network, at this moment, while writing, not able to open airtel open network link???
How far is to good by not providing the complete benefits for the paid amount.???

Signal quality in this area is very poor. You can install your mobile tower to enhance signal strength. Can talk about modalities. Thanks plzz fix it as soon as possible. I love airtel but that is too poor network in this area if you thought put a tower then plz put a tower here. Thank you
My address :-
Vill + post = rasulpur
Dis. = east barddhaman (Burdwan)
Pin. = 713151
P. S. = memari

I wanted to convert my postpaid sim into prepaid and i submitted my request with all documents at airtel store in samalkha haryana on 30/08/2017. They took 250 rupees from me telling it my postpaid bill and additional 130 rupees for the new prepaid sim. Till now my request has not been forwarded by them nor the 250 rupees been credited to my bill. Again they callled me on 08/09/2017 and told me to credit extra rs.50 as my pending postpaid bill. Moreover they are not issuing any form of bill for the payments made by me towards them of rs.250 and 130. They are just maintaing a manual register for the payments and i doubt if they had made that entry for my bills in that register also. Please look into the matter as its the case of harrassing a customer and extortion o[censored]ndue money for him.

Hello sir
Date 09/08/2017
My transaction id is [protected]
Mobile number:[protected]
Wrong recharge done 98
Correct amount to be done 100
Please provide assistance
I done a wrong amount of recharge for 98 as a result i got internet balance but my intention is to get full talk time so i request you to cancel that recharge and do a recharge of 100 for which i will get full talktime
Thanks