Airtel Complaints & Reviews

Dear sir,
Kindly look into the below mentioned issue which i am facing and it can be developed as a question mark in security of airtel and hope an action will be taken on it as early as possible.

On 16th sep i received below mentioned sms in my official mobile no. [protected]
"bill of rs 532, dated 27-aug-17 for airtel no. [protected] is due on 14-sep-17. Pls pay ontime to avoid late fee. Payment options: a) payments bank in my airtel app: www.airtel.in/5/coll b) airtel store:sms store to 121. Pls ignore if paid"

I shocked because the number which is mentioned in sms is not belongs to me. I called 121 through my data card no. 7710xxxxxx and explained to airtel customer care personal about this issue. They said that is a data card number and the name mentioned in that number is "giridhar nair" and email id and mobile number is "[protected]@outlook.com" and "9820xxxxxx" (Email id and mobile number is belongs to me) and address is in mulund. Also said to go to nearest customer care and raise a complaint.

Based on that i went to my nearest airtel office in wagle nagar, khadakpada, kalyan and i raised a complaint. Till date i have not received any reply from your end and i am getting calls for payment also.

Please note that
Already i have an airtel data card number (77100xxxxx). You can check my payment status. Till date i have paid all the dues promptly. So i have not required one more data card.
My name is giridhar g k not giridhar nair
I am staying in khadakpada, kalyan not in mulund
Somebody is using my email id and mobile number. - how can anybody can use my number and email id for taking your connection.

My suggestion :- at the time of activation of a sim there is an activation alert or otp send to mobile number and email id then this type of problems will not develop again.

Sir, this is a serious issue, kindly look into this matter and resolve this issue as early as possible

Thanks & regards,

Giridhar g k
Mobile: 9820xxxxxx

I had paid an amount of rs. 362/- by airtel payment app. But it should not be show transaction of amount in apspdcl.

I am Rajaraman. My mobile no [protected].
I am not able to send and receive messages from the Airtel sim card.
I could not able to link Adhar number because one time password is not received.
I am not getting any messages after Mobile recharges and no messages from airtel.
I want to link my Adhar number with mobile number. So immediately arrange to get messages.
Please resolve the problem.

Sir
I have given porting request and given e kyc and taken airtel sim on 06/09/2017 upc code vx 645656, but not ported.
Once again i have given porting request on 19/09/2017 and taken new airtel sim upc code vx 492629 till now u have not submitted the request to vodafone
Kindly, i[censored] are not interested in ready to port to bank

Manjunathays
[protected]

I lost my phone (My no is [protected]) on 20th sep.2017 and took new sim (Old sim blocked) and recieved a email from airtel at 11.00 am on 21st sept ([protected]@in. Airtel.com) that sim would be activated by 03.00pm and sms services would be activated after 24 hrs i. E 11.00 am on 22nd sept. Nothing happened 22nd went, 23rd went and now on 24th sept also the sms services are not activated. This is creating a huge problem as all my bank accounts are linked with this mobile no and iam not able to do any transactions due to sms (Otp). I wrote 04 emails to airtel but no reply from there side and called 121 3-4 times but in vain., iam surprised by the service level of airtel which i thought was good. Really poor service and pathetic response, god save people from such service.

Dear all,

I was airtel postpaid customer with a monthly bill plan of 500₹. Their services are worst so i ported to jio. After 7 days of porting procedure jio sim got activated. Now i m getting calls from airtel billing department saying that i should pay airtel bill of 2000₹ which is included with september bill. I told them i disconnected from their services completely on 27th august how can they generate bill for september which is not under their services anymore. I have all the proofs and recorded all the conversations i had with airtel customer support.
Please help me with your suggestions. Should i consult a lawyer regarding this. Because they are blackmailing me everyday by calling me and warning me that they will send a legal notice through court. I really don't deserve this. I really didn't subscribed for any additional services or data plans. I am educated, well aware of service activations and there is no mistakes at all from my end. I am sure that they just generated fake bills and trying to blackmail.
Today it happened to me tomorrow another person. They will try to loot many more innocents.
So please suggest me how i can defend myself. And how to teach them a lesson for cheating us. I never seen this much big cheating scam company in my whole life.
I am completely under jio services from august 27th. But this airtel girls are asking me bill for september month which made me completely insane.
Hope my explanation above is understandable.
Thanks for your valuable time. Your review may helps me a lot.

The airtel # i. E the network team are just giving calls on my number just to check my temper instead of solving the network problems. Airtel has got a big setback from reliance still they don't bother to solve network problems. The appellate officer is just made so that customer service representative can make an escape for solving the problem. My network complaint is pending from the last 3 months still they have the same reason we are working on it that's it. I wish the consumer court that they should make airtel to install a booster at my location in titwala at my residence.
My contact no. [protected]

My transaction no.[protected] (23/09/2017). Balance debited from my payment bank account but balance not credited to my account of rupees 2000. They told transaction successful but in transaction history it shows your upi transaction failed. (Upi transaction no.[protected]. When i trying to connect with customer care they talk to me very badly, they have no manner how to talk with a customer, and they cut the connection.

Thank you for contacting us. The ref. No. For your airtel fixedline/broadband * is 87824274.

After 9 days of complaint also no action from the team and it really seems they don't care much about customer experience. Every time they will say a new story when we contact their customer care.

I am using airtel mobile from 11 years, but never expected they are this much arrogant with the customers.

I want to know whether my call details has been given to third party. I m receiving anonymous calls frequently.
Kindly don't share any of my call records without my request.

Kindly let me know whether my above mentioned airtel mobile number is tapped by someone?
My telephonic conversation with my friends has been leaked.
I want to make sure weather my number is under tapping by some colleagues of me. Pls confirm.
Some one taken the list of calls made by me.
Can u pls in form that i have enough privacy with my own number.

If some one taken the call record list lkindly don't share unless until with proper reasons.

While recharging on paytm, i entered the wrong number and recharged 399. On querying paytm, it said to contact operator with the operator reference number (Transaction id mentioned below). Please help me reverse the amount. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno)' send to 59109 message. It responded as no keyword found.
I tried reaching for customer care executive through every number i could find on the internet for airtel customer care. (121, 198) none of them could give me any option for speaking with a human. Date:23/09/2017
Wrong number : [protected]
Transaction id : 51926276
Correct number : [protected]
Amount : 399

Sir i had recharged my mobile number [protected] @ rs.399/ offer having unlimited voice calling and data for 84 days the date of recharge was 21/08/2017 but now there is no voice calls from this number please do the needful. And offers show that validity was 84 days, now total days from recharged date is 34 days only. What is ilthe problem in this kindly do the needful.

This is for airtel post paid number [protected]. Our alternate contact number is [protected].
Problem: i have duplicate sim (Because my old sim is lost). After verifying the biometric the store staff told it will get activated in 4 hours. Even after waiting another day it was not activated. We contacted the customer care but but only to be advised to visit the store again. We visited multiple times still problem not solved. We got another sim from ananthnagar store, again it was not activated, we have given paper based (Aadhar copy and photo), still not activated. It's been 14 days since we gave the first request and changed multiple sims, and visited store multiple times and called customer care multiple times. Still problem not rectified. Raised 2 complaints with complaint number [protected].
I am very frustrated and mentally very disturbed by this.

I needed to port my airtel connection from airtel to idea due to corporate limitations however the customer care executive was rigid saying the porting of number isn't possible and used foul languages.

No body seems to be bothered and concerned about customers sentiment and value prepositions. Such service support from an iconic brand and promising organizations isn't acceptable & cant be imagined.

Looking forward for your support in getting the potability operational and getting process intact thus the incidences isnt repeated with other customer

I availed the post paid (Bill base) service from airtel. Their first bill for rs 200 something arrived. I found it costly i request them for cancel and convert it to prepaid (Coupon system) but they don't adhere.in the meantime their next bill arrived. Then i personally visited and contact to their district center, janak puri new delhi-58 service center and ask them to cancel this service. It was their submission this service can't cancel without completion of 100 days. Then they disconnected outgoing services from my sim no.[protected]. After few days, they ask me submit 850/- rupees bill despite the fact that outgoing services were already disconnected by them. After few days they blocked above noted sim due to which neither any incoming call nor any outgoing calls are receiving.
Due to them customer is suffering from every point of view. If customer is asking to cancel their bill based service, they are not agree, bills are raising one sidedly without use of services which is openly looting of customer.

As my currect plan is 499. unlimited calls and 4gb data. this month bill amount is 1475 Rs.
customer id [protected]
bill no[protected]
requires clarification regarding huge difference in d bill amount.
and i need a new plan or offer to increase my monthly 4G data which is not sufficient for my daily use.

Hi

I have been with airtel for close to 10 years. Off late, i am getting bills that do not justify my usage.

And, when i go to airtel store, i was told that the server is down. Can someone believe server being down and not having any back strategy while having crores of customers?

Every business typically will have backup servers. And it is crazy for airtel not to have any kind of back up services.

Why are you duping the customers? Are you expecting people to roam around your stores? Don't you think they would be busy too like you?

I reached sr nagar, hyderabad airtel store by 4 p. M and thought of completion of my prepaid conversion but staff are not all responding and just ignoring the request by convincing on some ra.349 plan it's 7 pm now still the service men are not at all in their seats and roaming here and there.
If this is the case of caging the coustomer plan what else we expect to wait for 3-4 hours to clear from postpaid to prepaid.

I am having landline no. [protected] and broad band connection and for last 20 days i am facing problems of disconnection
Of internet for 2 to 5 minutes and again it works and it happens 3 to 4 times a day and i lodged complaint in 121 many a time
But my problem is yet not resolved.

Account number [protected]

Please do needful in the matter.

With due respect to the india's one of the best network airtel, i am being forced to write this letter with great disappointment and after handling so much harrassment.
Myself soumik bhattacharya, fashion photographer n independent film maker, working in mumbai now.
From last few years i have migrated to airtel. My mobile number is[protected]. It's my oldest & used as primary no. Everywhere.

On 6th september, i had converted my post paid connection to prepaid in kolkata and i was given a new sim by the outlet. After 2hrs the sim showed tower strength n all hence i broke the last postpaid sim. As u had my flight to mumbai on same night, i didn't got the time to verify it by dialing 59059. From 7th september onwards i have in great harrassment. Neither i am being able to call 59059 nor 121.
Customer support of mumbai circle is telling me to contact kolkata and vice versa.
I even did sim swap here which mumbai outlet suggested. They provide me a usim. But still it was of no use. After several days again my dad went to airtel outlet of howrah and they again gave new sim and made it activated. Today i received the sim by post. Now the biggest irony is, after putting it to my phone it's saying invalid sim. Now the customer support of kolkata is saying i need again a new sim.

Now here is my question. Do you think it's a kind of a joke or something? I am a professional guy registered under trade union act 1926, as a fellow member of swa, assistant director of iftda.
[protected] is my official no. Which is used in everywhere like calling purpose, social media platform, net banking etc etc.
Do you have any sort of idea what kinda harrassment i am bearing? Being a faithful customer of airtel for so long do you think it was kind of expected act from you people?

I want to resolve this matter as early as possible and want to lodge a complain in consumer forum and as well as for compensation