Airtel Complaints & Reviews

Dear team airtel secure,
Most respectfully i would like to share my experience with your team.
I had purchased a insurance for my phone, samsung j7 prime from airtel secure, and incidentally when i was at my office my handset fall from the table and a little spot came on the edge (As you can see in the picture attached) but the handset was perfectly in working condition and touch was working, i was not willing to claim for insurance initially but on my friend advice i submitted the documents on airtel app, i had mentioned my true story of the incident that happened along with the pictures of the handset. After one week of submitting the claim i got the confirmation from airtel secure that the claim is accepted and there agent would come to pick the handset with in 20 days, but the agent didn't appear even after 25 days and when i complaint again they send there agent on the 28th day ie. 8-aug-2017 and took my hand set.
I was waiting for my handset back, one fine day on 17th aug i got a message from airtel secure that your has been rejected, i was literally socked and called the customer service but they failed to give any information about it and asked me to wait till further notice, i had made numerous calls to customer service in the next four days but got the same answer that there is no information regarding rejection and at the end i got a message that my handset has been dispatched.
Finally on 23rd august i received a courier at my office, i was not at my office at that time so the office boy received it and when i opened the box there is one more shock waiting for me, the display of my hand set was fully broken and when i tried to switch it on i failed to do so.
I visited the airtel store and booked my complaint and also typed a mail to customer service but failed to get any response. Even after one week they are asking me to wait.
Hope you would provide some solution to my problem.
Thanks!!
Mobile - [protected]

There are lot of issues or complaints with airtel. Your service is so irritating. Firstly i am unable to call in specific area where i live but i am able to use internet with good speed. Secondly i have contacted to 198 and 121 for complaint regarding this but no any contact happened. Its so bad.. My address - shivaji park, sambhaji nagar, chinchwad - 411019

Yesterday in my mobile no. [protected], some services were activated without authorization... From no. 155223... And all my balance were deducted...
I have not activated such services...
You are requested to refund my all money... Or else i have to go to consumer forum...
Kindly reply me in other mail id... [protected]@yahoo.com.
I hope the issue will be resolved

Regards

Hi, i have raise a broad band request and paid the amount 700 to agent on january 15 2017. As the broad band service was not feasible in my area for broadband connection i requested them to refund my amount. I am following this issue with customer care and then submit complain. But haven't got any response. I am also requesting to all the other users who are thinking to buy airtel broadband or 4g service (3g service is not good near mp nagar bhopal than why 4g) to not to buy any services from airtel and not to pay for new broadband connection as you will not get any refund amount after paying it. Regards,
Vikash litouriya
[protected]

On 5th of september i have ported from airtel karnataka to airtel telangana. There was a balance of ₹202 in the previous sim as per airtel office chikkadpalli hyderabad the bal will be transfered to nrw sim within 48hours. This is not done multiple complaints to airtel customer care falls on deaf ear
Pl see that my bal get transferred at the earliest

I submitted docs and followed process told by airtel to change my two postpaid no [protected] and [protected] to prepaid on 29th aug 2017 but no action taken since then. Each time customer care gave different excuses for this without intimating me. This is lack of service to a customer.in such a case a telecommunication co. Can reject my request again and again without giving feedback or sufficient reason. Kindly give all companies a guideline in this regard to save a customer from mental harassment.

There is a serious problem of 3g and 4g data. Phone network is also not available. Please kindly solve this as soon as possible. This is the 3rd time m complaining but there was no response from airtel. So please consider this. Always there is call drop issue, data is just like nothing in my location. There is a site in laxmisagar but still we are facing alot problem.

Since last 2 months bill genaration getting delay, usually my bill will be genarated on evey month 7th.
Last month when i contact customer care executive for almost 5-6 time to get my bill.
Thats why i went to migrate to prepaid, there also when ever i asked "it will take 24 more hours sir" they replied. I submitted my documents for migration on 22nd august.
My postpaid numbers are
[protected] & [protected]

After repeated reminders from airtel, yesterday in the early hours of morning 10.45 am, i went to local centre of airtel near fire brigade office at solan h. P. After walking on foot for three kilometers from my residence,
When i asked the lady at local outlet of airtel, told me to come again on monday as "the system was locked".
I was shocked to hear this as i am working in sbi, and can not find a time to visit that centre again and again for the same task.
This was not an attitude of a mobile outlet when there are so many other mobile operators to provide much better customer service, i have seen that private operators advertise their better customer care, but this incident shows that their attitude towards customer service is not better than govt. Agencies.

Though i am having data balance available in my account but i am surprised that my main account balange got deducted.
However airtel is making the advertisement that it is having the best network but for me although data is on still unable to surf sometimes.
I think the tag line should be like making people fool.

Dear service team,

Hi, this is ashraf having prepaid connection no [protected]. I lost my mobile, i want to request the airtel team to please block this sim card. Please block this immediately and some one are using this sim so please fix this as soon as possible.
If any further process is there to issue the duplicate sim card, pl. Let me know.

Thanks
Ashraf

सर में एयरटेल कंपनी का प्रीपेड मोबाइल न.इस्तेमाल कर रहा हु मेरा न.है-[protected] इसमें किसी भी तरीके से ऑनलाइन रिचार्ज नहीं हो रहा है मैंने हर तरीके से try कर लिया -airtel application से paytm से mobilkwik से अपनी नेट बैंकिंग से और हर तरीके से पर इसमें किसी भी तरह से रिचार्ज नही हो रहा है एयरटेल कंपनी मै भी मैंने कई बार कम्प्लेंट कर ली पर वो कोई भी समाधान नही कर रहे है और वो ये बोलते है की आपकी समस्या का समाधान हो जायेगा कुछ टेक्निकल प्रॉब्लम के कारण आपका रिचार्ज नही हो रहा होगा हर बार ऐसा ही बोलते है और लास्ट मै तो उन्होंने ये बोल दिया की आप अपना न. ही port करा लो किसी और company में इसका कोई solution ही नहीं है मैंने बोला की मै trai में आपकी email करूँगा तो उन्होंने मुझसे बोला हमारे पास और आप कही भी हमारी complaint कर लो कुछ नही होगा हमारा मेरी इस समस्या को २ महीने हो गए पर उनसे अभी तक कोई समाधान नही हुआ कृपया मेरी समस्या का कोई समाधान करवाए

मेरा नाम-सुनील कुमार
मोबाइल न.-[protected]
सर्विस प्रोवाइडर-एयरटेल
जिला-रेवारी
राज्य-हरयाणा
email id-yadav.[protected]@gmail.com

I ported my number [protected] from vodafone as sms from vodafone porting will complete by 6 sep 2017 by 10:30 pm.
But it still show no service in sim.
Store mostly have sales person they don't know how to handle technical issue. They just say will mail to back office. Customer care are not able to transfer call to technical person. Donot know where to go and when my service will resume. Past 4 days it's just harrassment and call loss.

I have concern regarding my postpaid bill charges.

Why have I been charged extra Rs. 90, when I have not opted for any services ?

Lately, I have been noticing that I have received some SMS regarding activating services on my mobile number, while I have not requested for any.

Kindly remove the extra Rs 90 and update my bill amount ASAP.

Dear sir,

I'm doing the recharge business in airtel, today 09/09/2017 i have done wrong recharge, wrong mobile number [protected] amount 74 transition id [protected], unfortunately it happened kindly reverse to my account [protected]. I'm waiting for the good response from the company side, kindly do it earliest
Regards,
Gowrishankar
Sri bharat fancy mart,

Wrong number [protected]
Amount 153
Trans id [protected]
Right number [protected] (Aircel)

Sir please request hai mera 9/9/17 date me recharge galti se huwa recharge reverse right number pe ya jis account se recharge huwa us account me reverse karne ki kripa kare please mera name vishvjeet pandey hai
Uttarpradesh ke gorakhpur city me rahta hu
Mera alternative number [protected] hai

Pls help me to unblock my Airtel payment wallet, my account number is [protected], I am mailing and complaining but still my work is not done, I am having money in my wallet, please help me to unblock it, everytime I am complaining but still it's of no use, I faced problems for getting blocked of my account as I couldn't recharge and I was stuck, because of because of not recharging i couldn't call to my parents and I faced serious consequences for that

I want my postpaid connection to be converted into prepaid one.
I visited airtel store (Infinity think tank branch, salt lake, sector 5, near sdf more, kolkata) on 8th and 9th sept, 2017. But on both day, service person of that branch told me that, the application/system/server for postpaid to prepaid is not working for the whole pan india and he won't be able to proceed with the request.

My bill cycle will end on 10/10/2017. I don't want to pay any further bill amount. But due to airtel system problem, i will be forced to pay bill till the day its not getting processed.

My daya services has been blocked after 3.0 gb whereas 2.0 gb internal data is still balance.
I am regularly trying to contact your customer service executive on 121 but option of pressing 9 into ivr mode is also not played.
Pls look into the issue and provide a solution... L am a regular post paid user of airtel and past payment history is also regular... However such kind of service experience is very disappointing and can future issues. L have send email on [protected]@in. Airtel.com twice but there is no responce

Sir, mob no [protected] was in use for more than 2 yrs. Rs 1723.72 for bill cycle 20 may-19 jun was paid on 01 jul 17. Plan was changed on 04 jul 17. Mob no also changed from [protected] to [protected] by mr prashant yadav (Mob no [protected]) - an airtel employee at mohali. But another bill of rs 1769 for mob no [protected] for bill cycle 20 jun-19 jul 17 was initiated and paid on 08 aug 17. Yet another bill of rs 1198 for bill cycle 20 jul-19 aug initiated for payment on 08 sep 17.

Mob no [protected] was in use from 04 jul 17. Request for disconnecting mob no [protected] on 04 jul 17 was confirmed. Bill of rs 1060.94 for mob no [protected] paid on 22 jul 17. Another bill of rs 1178.82 for mob no [protected] for bill cycle 04 jul-05 aug 17 initiated. My observations are;

1. Why mob no was changed when there was only change of plan?
2. Why bills for mob no [protected] from 20 jun-19 jul 17 and 20 jul-19 aug 17, when mob [protected] was changed on 04 jul 17?
3. Why 2nd bill of rs 1178.82 for mob no [protected] for mob cycle 04 jul-05 aug 17, when bill of rs 1060.94 was paid on 22 jul 17?

After my frequent meetings with mr prashant yadav, the following was finalized;
1. Rs 500/pm will be adjusted in my bills for next three months for excess amount of rs 1769 paid on 08 aug 17.
2. I need not pay rs 1178.82 for bill cycle 04 jul-05 aug 17.

Nothing fruitful was happening even after my meetings with mr prashant yadav. Even my net was blocked and my business was being affected. Your employees were harassing me every day by calling me time and again for payment of due bills and not listening to my pleas. I had no other option but to install net of another company.

You may kindly investigate the matter and take action as deemed fit.
Regards.

Colonel h. S. Thind.