Airtel Complaints & Reviews

Hi, i have placed a request to convert my postpaid no. To prepaid at an airtel store in pondicherry on 28th july. I did followup with the store as well as customer care but my request is not completed and nobody is bothered about to inform the status. Usually as per the provided the request will not take more than 48 hours which in my case it is more than a month and not yet resolved.

I am naresh working in anrak aluminium ltd, lost month i got 10568 rupees my mobile bill. I am in cug 199 plan in this plan no internet activation. How to activated internet to my number [protected] and you will charge 1gb-1400+18% gst.

Now a days any mobile company 349 rupees 30gb/28 days /unlimited calls. How will you charge 1400+18% gst.

And also shows unbill amount 9680 but 2.98 gb used how will charge this.

If you not respond will go next step cancel my mobile number and will go to consumer court

I ported my number from idea to airtel in the month of may from that time i am having problems with internet everytime i need to make repeated calls to customer care then internet starts working for 2-3days again i need to call customer care for multiple times for 5-6 days this has been going on from then
I normally do offer of 345 apart from the exclusive internet recharges this time i did offer of 999 again my 3g service is not working called customer care there was no proper response
Kindly do the needful

My bill hasn't been generated for the past 2 months and now airtel says that i've a usage of around 7.5 lakhs. It has been constantly increasing since i came back from international roaming. I had deactivated my international roaming pack long back and my data was barred as well. Now they don't have an answer and ask me to wait further. Highly unethical. Btw my credit limit is 14k. It started off with suddenly showing 1.5lakhs and now it has reached 7.5lakhs

Hi Team I have Submitted my case for my handset claim Device Claim – Service Request # 2241531

I have submitted all my documents on 11th Aug and no resolution has been provided till now, I have uploaded all desired documents necessary for Claim and also provide them sufficient information about the incident that took place, I have raised a complaint also against this Complaint ID 78901158, but no resolution is provided by team till now .

Please resolve the case at the earliest .

Alankar
[protected]

3g services of my area has been stopped from 15days. My address is jajauli, po-bansohi, mashrakh, saran, 841417. I have called many times to the customer care no 198.But they use to tell that 4g service is being upgraded in you locality that's why your 3g service has been stopped. But this is not the problem of this month only, from January 2017 each and every month this problem arises and whenever we call to 198, they use to say that 4g services is being upgraded. We recharge for whole month, but we are able to use the internet only 10 to 15 days.
Please tell us what airtel company is doing with us or refund our half money of internet packs. My airtel prepaid number is [protected], [protected]. Both these numbers have recharged with 1gb daily data services. More numbers which are facing same issues in my area are, [protected], [protected], [protected], [protected]. Please solve this issue otherwise we will file FIR AGAINST airtel company for cheating with customer.

I was promised that a broadband line would be installed in my Mumbai home with someone calling for information in 24 hours and installation in 72 hours. In spite of daily calling after 72 hours and escalating the issue to floor supervisor this has not been addressed.

I am told that it will be handled in 24 hours and no one calls. Every time I call to check this is a 30 minute conversation while they trace all the details.

As a long time Airtel user in Delhi, I have had an excellent experience. But the Mumbai team is totally unacceptable.

Dear sir,

I just want to complain you fraud service provided by airtel or airtel promoters.
I am living at hinjewadi megaplolis sunway-pin-411057 (Pune) maharashtra. Although i already had broadband
Connection but for cheaper 4g rates & good network speed i get interested in airtel 4g.
You airtel employee 0r airtel promoters promised me plan for 6 month in which you
Need to pay 3000 inr he will provided me 4g hotspot dongle & daily 1gb 4g data for 6 month.
I get lured by this attractive data plan provided by airtel. I asked him for demo in my premises
A-14 flatno-502 meagaplis sunway. On 27 aug-2017 your employee (Wear the airtel t-shirt) name rishi iyer (Mo no [protected]) has called me
And said to me that i am coming for installation for 4g hotspot he has installaed the connection by
Providing me fake demo & taken the 3k rs as paytm. He called to some of your senior (Probably he has
Make the fake call) & said to me that my 4g connection get start working in half an hour. As airtel is good brand so i had trust him & paid the money.
Since then my life become hell although my connection get activated but i am not getting 4g speed in my premises.
I called in your cusotmer care several time & the worst thing is that no body is able to sort my issue.
Even they are not able to understand the issue all the time they are diverting the issue to different department.
I also visited to your airtel authorised center at hinjewadi but they are also not able to understand &
Sort out the issue. Also you do not have any special contact no to handle 4g hot spot issues.
My question is that why airtel which good brand in the market spoiling there repution by providing such
Kind of fake services or promoting there services by fake & fraud promoters.
Now i have only one hope left to escalate the issue to senior authorities.
My details for airtel 4g hotspot are below
Airtel no#[protected]
Ssid #airtel-mw40-1d45
Imei [protected]

Regards

Gopal mishra
(M) [protected]
Pune-411057

Hello sir
I am the custemer of airtel from last 2 years. From the last 4 month they are charging me a unnecessary amount. O have paid him around 6000rs extra. I have already complain to custmer care many times but they did not responding. My complain reference number is po[protected]. I am requesting you to please look into this matter. My number is [protected]

I have recharged my airtel number with 399 offer which is for 84 days unlimited calls and 1gb internet /day for 84 days on 31st aug'17. But i got a message that it is valid for 28 days till 27sep'17 only after recharging, what is this? What should i do to get my offer completely. I request to get my plan for what i hv done the recharge for. Ihave attached the offer given in the app and the message i recieved after recharging, tell me what should i do. Will i get my money back or will i get my complete offer as told in the description.??

I have airtel broadband connection of 999 plan, for this plan they should give me 40mbps speed but they are not giving. I took the connection in june 2017 at that time the provider told me that the maximum speed is 16mbps so we will provide same speed now and in coming months it will improve then automatically it will change to higher speed but know they are not responding to my complaint so please take action against them and tell them to give my money back

महोदय
मै, डा अवधेश कुमार शर्मा, वर्ष 2007 मे airtel (Bharti airtel limited) का broadband कनैक्शन लिया था जिसका उपयोग मै 12 मई 2017 तक किया और bills का भुगतान नियमित करता रहा। 13 मई 2017 से मैंने एयरटेल की सेवा लेना पूरी तरह बंद कर दिया
सेवा लेना बंद करने के पहले, बतौर अग्रिम, 24 अप्रैल 2017 से मै लगातार airtel को मेल करता रहा कि आप अपनी सर्विस disconnect कर दे तथा 16 मई 2017 के बाद bill न भेजे पर उनकी तरफ से न तो कोई जबाब आया और ना ही उन्होने कोई कार्यवाही की और लगातार bill भेजते जा रहे है मैंने 16 मई 2017 तक का उनका भुगतान कर दिया है तथा स्पष्ट रूप से सूचित कर दिया था की 17 मई 2017 से कोई भुगतान नहीं करूंगा क्योंकि उनकी सेवा लेना मैंने 13 मई 2017 से ही बंद कर दिया जिसका प्रमाण उनके पास है
24 अप्रैल 2017 से लेकर अबतक मै लगभग 25 मेल disconnect करने के लिए भेज चुका हूँ जिसका कोई जबाब नहीं आया ।आज दिनांक 31.08.2017 को airtel executive से बात किया गया तो उन्होने कहा कि आपका कोई मेल हमे नहीं मिला है
मेरे पास प्रमाण है की मैंने disconnect करने के लिए उनके निम्न सभी मेल आई डी मे एकसाथ लगातार मेल भेजा है –
[protected]@in. Airtel.com, airtel. [protected]@in. Airtel.com, [protected]@airtel.com, [protected]@in. Airtel.com, [protected]@in. Airtel.com, [protected]@airtel.com
24 तथा 27 अप्रैल 2017 को मेरे द्वारा भेजे गए मेल का जबाब 28 अप्रैल 2017 को आया कि आपने फोन नंबर /अकाउंट नंबर नहीं लिखा है जबकि मैंने लिखा था फिर भी 28 अप्रैल 2017 को ही मैंने उन्हे details भेज दिया । इसके बाद एयरटेल का न तो कोई मेल आया और ना ही कोई सूचना मिली
मेरे सभी मेल को नजरंदाज करते हुए एयरटेल 17 मई 2017 से लगातार बिल भेज रहा है तथा दबाव बना रहा है कि भुगतान करे।
मेरा मानना है कि airtel ने अपनी तरफ से समयानुसार कोई कार्यवाही नहीं कि जबकि मैं 24 अप्रैल 2017 से तथा बाद मे भी लगातार मेल भेजता रहा अतः 17 मई 2017 के बाद उनके द्वारा भेजे जा रहे bill के भुगतान के लिए मै जिम्मेदार नहीं हूँ
मेरे द्वारा भेजे गए मेल की कुछ screenshots तथा उनके द्वारा मिला एक मेल का screenshot संगलग्न है।
डा अवधेश कुमार शर्मा
User id [protected]_mp
Telephone number. [protected]
Relationship no: 12573775
P no 402/10 nr heart care hospital gali no, 3, shantinagar, bilaspur 495001 chhattisgarh

After a huge disappointment from the so called self-claiming fastest network in india, airtel, i have finally decided to get my connection terminated.
I have been trying to terminate my airtel connection via mails since last one week, but did not receive any reply from airtel.
I visited airtel customer care centre, but there also i was returned and asked to send a mail which i have already tried. I have tried sending reminders too.

Can some one help to get rid from airtel?
Also i don't want to pay rental from the day i asked them to terminate my connection.
Can i lodge an fir against airtel for cheating customers?

I bought a new airtel sim and also recharged it with 399 promo on 29th july 2017 which gives unlimited call n data for 84 days. But on 25th august suddenly they started deducting balance for using data and call. Then i made complaint through various methods like calling customer care and giving mail. They resolved my problem on 29th august. My complaint id was cwrch[protected]. But again from today they started deducting my main balance whenever i make any call. My no. Is [protected]. Now i want a solution they have to give my 399 rs back or have to solve my problem by extending the validy.

I'm an airtel broadband user, a/c no.: 11478242. I upgraded my plan from 2 mbps to 40 mbps in june 2017, but since the beginning i'm not getting the promised speed. I rarely get a download speed of 1-2 mbps on some days and that too is inconsistent and rest of the time the speed which i receive is worse than what i us to get when i had a 2 mbps plan. Apart from this i'm also suffering from frequent disconnection of internet and it takes some time to connect again.

I've complained about it many times and all i've received is assurances. Every time they say that it was a back-end issue and has been resolved but i'm still facing the same problem. I've also provided the technicians with the video of slow downloading speed and even they've witnessed the slow speed and the problem disconnection firsthand but yet they have not resolved the issue. All they do is call me next day asking if the problem has been resolved or not.

Airtel is not providing me the services for which they are charging me, so in other words they are duping me.

I'm attaching the last e-mail i sent to them on 23rd aug. 2017:

"
Subject: broadband connection not working upto the mark (A/c no.:[protected]

Dear sir/madam,

I'm a airtel broadband user (A/c no.:[protected]. I upgraded my dsl plan from 2 mbps to 40 mbps in june 2017 but since the upgradation i'm facing speed related issues. On a good day i can get d/l speed of 1-2 mbps approximately but on other days the speed is worse than what i use to get in my 2mbps plan, which makes me wonder i[censored]pgrading my plan was a wise decision or not. I've filed many complaints regarding this and even visits were made for the same but every-time i was told that"its a back-end issue and will be sorted out"but never was. I've also provided the technician with videos of the speed and even he witnessed that poor speed while he was here on visit but till date my problem has not been sorted out. Apart from this, the other problem which i'm facing is that the connection terminates automatically and takes some time to reconnect, even for this i've been told repeatedly that it is some problem related to the 'settings of the modem' and that they have been taken care-off and would not bother me again, but i'm facing that problem on daily basis.

This whole indecent makes me wonder why i should continue using airtel's service because i'm not getting what i paid for and on top of that half of the time there is no internet connection because the modem is trying to reestablish the connection.

Please tell me what you can do to rectify my problem within a considerable time period otherwise i will have to think about other solutions like surrendering my connection and even telling other people not to get an airtel connection.

"

I'm not able to send message... It's getting failed wat may be the reason i have tired to contact airtel customer care... But i am not able to contact the customer care... I'm oly getting others services... Pls tell me a solution... The customer care service also doesn't not help me to sort out the prob... I'm just need to know why message is always getting failed to send... But you guys need a summary of 350 words... Tell me wether i'm writing a essay writing competition or registring a complaint...

I have a postpaid connection of airtel past 5 years. Last month i visited to thailand and activate some 1100/- international roaming pack. Through out when i was at thailand i use internet. But when i come back there was a bill of 6500/- for internet only. But at the time of activation customer care team was not informed us that 3 gb is available at 1100/- pack. I am a hotelier and i have employee of 180 members. All of my employee has airtel if my problem was not solved then its guarantee i will take serious action against airtel and port all of my employee sim to other network

My airtel no [protected].. My name is ramesh kadam.. My sim card is rejected from last week it informed me that we are going update your number for 4g update. Suddenly no network is displaying on my phone. It the prime number for me. Please contact me as soon as possible. Because it is very important for me to keep this number maintain for document purpose. Though i m sick so i can't go for service center

Hi sir,
Recently i recharged my mobile with rs 399 package with unlimited out going and 78 gb 4g. When i am on roaming it is not working. Again i have to recharge. It is really no meaning. Having ad one india one network when i leave state net work not working is really cheating. It is not mentioned any where when we recharge the offers which doesn't work in roaming. Just see other network jio it works all over india. Airtel should clearly mention about package other wise it become vheaying

Dear airtel team,

Subject - in-appropriate customer service experience for dth service.

Hello to whomsoever,

This is to bring you in notice the very bad experience of the service provided by you for dth.
I had a no signal error issue with my airtel dth repeatedly for 2 months (Jul & aug)
In july i raised the issue and the same was resolved in more than 4 days time after so many follow up in call.
Now again same is happening with my issue been forwarded and deadlines been skipped more than 3 times. At first it was said issue will get resolved next day by 1pm than it changed to 3pm and next same got changed to 48hrs... That means after logging complaint issue is still not addressed and is extended to 4days now.

I am really very disappointed with the customer service provided and the pain i have to go through to get it resolved. (Customer care ppl - manisha (Senior), shilpa, arvind

Following are few names i remember who attended my call and gave me many answers including my area is local and that special engg will be there and all.

Also i have received the sms with airtel service engg details (Uday - +91 [protected]) who never pick up the call.

I am truly thinking of discontinuing your service from nov'17 (Since i have paid for year) and will see to it that same mistake is not done by my fellow friends too..

Just need a favor to look into this matter seriously for atleast you come to know the loop holes in ur organization pls.

Details as follows:

Name - shafali sharma
Airtel digitaltv id - [protected]
Customer complaint number[protected]
Mobile no - [protected]

Hoping for positive response.

Shafali sharma.