Airtel Complaints & Reviews

Recently I purchased an Airtel postpaid 4G Sim card(SIM No.[protected]U) on 29th August 2017 from Guwahati zone(near Amingaon) from Jitu Chamuah (Airtel retailer). I placed this order on 19th August at the site https://www.airtel.in/4g/index but I contacted to the Airtel retailer on 29th August. I was promised that the sim would be activated within 2 days of purchase. On 31st August, I got a phone call in my phone number ( 1 times) from Airtel service center (Phone no-[protected]) for verification but I missed the call somehow and later I understood it might be from Airtel service center. When I called back after 2 hours, someone received the call and replied that it was the wrong number. Today is 2nd September, till now I have not received any more call for address verification from Airtel service center. So in today evening, I have called to the aforesaid number and I have got the answer that I have to go to their office on coming Monday for the sim activation. But on Monday I will be out of the station and also I think the customer is not supposed to go Airtel office. I bought the sim as I need the fast internet urgently for a traveling purpose, and I cannot wait longer. If I don't get the activation within 2 days then I have to think another alternative option and in that case, my purchase amount (Rs.270) of sim card will be in vain.

I think If the customer does not receive the phone call on the first attempt, they should try to contact the customer for at least 1-2 times more or they can me leave a message to the customer's mobile number. I am requesting to solve the problem as soon as possible. We demand that Airtel provide reliable customer care and prompt service.

Thanks,
Susmita.

I have postpaid mobile number in maharashtra. My mob no is [protected]. I am using this number since 5 years.
I shifted to surat, gujarat. I want to shift from postpaid to prepaid so i have contacted airtel gallery located in adajan, surat. It's been one and half month since i have given documents but till date my number is not active. I have visited that gallery 5 times but everytime they give me sim card and say that it will be activated in 1 day but till date nothing happened. I have received 5 sim cards and all are defective. I have given my no everwhere. I am stuck with this non sense things. If they could not start it than why they give me 5 sim cards and they even charged me rs. 50 for sim card.

Now what to do?? Disappointed with airtel services.

Dear all,
Due to poor network I just ported from idea to airtel network in the month of july. Now airtel is even worse than idea. Whenever I am entering in to my area mayur vihar phase 3 pocket A2 my network shows no service. I made a complaint they said it will be resolved within one week, but no action has been taken. I am not getting any service message regarding this issue. From july onwards I am facing this problem.

My name atish kumar acharya. I hv lost my sim and contacted to airtel store (Location pin 721401) on 29th august 2017 for another sim with same number. One employee named santanu gave me a sim and assured me that it will be activated by evening. Since then i m waiting for my sim activation. Every time santanu assured me, by evening it will activate. On 2nd sept i found that he activated my previous sim which was, i already blocked on the day i lost my sim ie on 28th august 2017. Is it the service of airtel

I have 3 post paid connection, [protected], [protected] as mobile & [protected] as dongle. Last 2 weeks i am unable to use internet from above sims. I have lunched 2 complain (No. [protected] &[protected], discuss with customer care representative in several times and visited 3 times in airtel store near sakchi & kagalnagar.
Still i am unable to connect.

A person from letria marketing delivered the 4g hotspot device and sim. He told he will mail the receipt by end of the day. However, sim did not get activated and they don't pick calls also. They have blocked customer number. They did not send receipt for the device even after three weeks. There's no response from airtel customer care also. Very bad service.

I have been associated with airtel network for a long time and our relationship has grown since years but this is very unfortunate that airtel has now employed the persons who are very rude, irresponsible, and illogical. On 2nd of september 2017 i made a call to the airtel customer care i asked operator for connecting my call to a so called senior official. But instead of satisfying or solving my issue he informed me that the data to my one airtel number [protected] has wrongly been added and it will be subtracted from my number. I asked him let's provide the same data to my other airtel number [protected] but he was hury and pretending i am fool. This behaviour of such a senior official is condemnable, very irresponsible and highly unfortunate. After all we are bonofide customers and should be treated well. I as a customer am not your legal property that you treat with insult the customer/a. Therefore i am going to port out both my numbers from airtel. I can't be associated with such people who don't still learnt any civilised language not behaviour.
Sincerely
Firdous iqbal
[protected]@secretary.com

Its been a month i have submitted all the required documents to the airtel gallery in borivali west but the staff is very irresponsible to respond to the problem.. They gave me new sim card and told it will be activate in 2 days.. After that i have been there 10 times.. But everytime i get is the same fake response.. Come after 2 days and till date it is not activated.. Airtel has worst customer care service..

Hi,
I have two issue with airtel.
1. I purchased digital hd setup box. They should provide edmi cable to support hd as i didn't know it should be given with it. And must be for hd quality. They didn't give any cable, i am using my own cable..
Now they are saying, you should take that time.
2. They call me and told there is a offer on your account for 3 months recharge free in 355/-, if you recharge with 355, then you no need to recharge till 3 months.

Then i agree and recharge with same amount but noticed after recharge they changed my existing plan. And not showing all channels which earlier provided.
They didn't tell me that after it they will change my plan. If they change plan then what is mean by offer.

I wanted to change dish tv from airtel to tata sky but because of this offer i recharged it, but they changed my existing plan.

I have online recharged my airtel prepaid mobile (No. [protected]) by rs.98 on 30th aug'17 to get the 1 gb data (As shown on airtel website). Recharge was successful, but neither mobile data was updated nor talk time was credited.

Please find the further details -
Transaction id[protected]
Date[protected]
Amount - rs.98
Mobile no. - [protected]

I have seeing airtel's secure service reviews, and i'm hell afraid about whether they gonna serve me well or not, since it's been 4 days that i uploaded required documents for getting claim but company hasn't contacted me yet. Since my s8 screen has been shattered, i can't use it and can't wait much, and after reading reviews i'm not sure how can i trust them by giving them my phone for 10-15 days, when i know that screen repair or exchange process takes few hours that's it. Pls help. I can't risk it, i think.

Someone has deactivated my no. N ur aitel is not activating it i m facing this problem daily pls resolve it some times c. Cr says go to airtel store sometimes they say we will resolve it soon now i am unable to do call ivr says there is a temporarily suspension on dis no. Kindly contact to customer care

— forwarded message —
From: "gaurav srivastava"
Date: 2 sep 2017 3:38 a. M.
Subject: activation of airtel broadband
To:
Cc:

Hi,

I paid my airtel broadband bill yesterday at 6.30pm.
But still unable get either conformation msg of receiving the bill or activation of my airtel broadband, after calling many times in customer support they provide this email id to mail for sudden assistance.
Register mob. No. - [protected]

Kindly find the attachment for transaction reference no.

It's a humble request to activate it asap.

Regards
Pallavi srivastava

After sending this mail customer executive said its will take 4hrs to reach their, it has been 20 hrs to send them.

My account settings were changed without any notice. This has happened many times and airtel has no way to escalate the case.

There is no one who listens to customer complaints. The policies are worst.
I have sent an email many times and they always activate incorrect list of channels and my issue is not resolved even after calling customer care senior executive.

We should take this company to consumer forum and save the other people from such a fraud.

From the last few months, the call quality on airtel has reached new depths. Most of the times i am unable to hear what the other person is saying. I am a student and i call my parents daily. I can't hear what they say clearly because half of their words are just muted. And it is just impossible to make sense of what they are saying because only a few words reach me. It's like solving a puzzle whose pieces haven't been made yet. Frustrating to say the least. Data speeds are worth laughing at especially when the "fastest network in india" is involved.

I have just ported to airtel. I would like to register complaint on poor customer service from airtel store, navalur, chennai (Near ags cinemas). The staff are providing the customers with wrong details due to which i had to face a loss of rs.700.
I would like to raise complaint particularly against mohan raj, working there. The way he responds to the customer is very rude and not at all responsive.
Please take necessary action.

I went to the above mentioned air tel shop, to port my wife number from aircel to airtel no is [protected], my experiance is=
1. Absolutely unfriendly attitude the staff are i was told by a guy to meet the next guy he just walked away saying nothing. I also told the main guy this he just ok ok.
2. They did the porting and said after 6/7 days it will work on airtel service, we awaited over a week nothing happened.
3. Went back there they check and said may be due to some technical problem
It not done and in a very irresponsible way.
4. My wife has prepaid plan so i told them change to postpaid plan and took a plan of 650 and paid advance of 240/- they said in 6/7 day it will be activated.
5. After a week again nothing happened so we went there again, i was shocked when i was told some came to verfy and no one was at home.
6. I asked them why did you not inform us that so we could have told you what time to come and when we would be there or could have told the guard there was no proper responce again they just hush it aside
7. She then asked us when can they come so i said today saturday between 9 to 10.30.
10. Till now its 1pm no one has come.
11. They gave a receipt i wanted to call and check i was again shoked there is no phone contact so they airtel customers to go there every time?
12. I goggled there was a cell no but when i tried it says invalid no, can you imagine this.
13. Today we have so many options but i told her to take airtel but finally she with a contact for over 15days because i chose airtel
14. I am going to disconnect all my office connection and my staff connection from airtel, horrible experience.

Mobile insurance airtel secure plan
My airtel secure claim was rejected with a given reason that the phone handling was improper! My phone slipped out of my wife's hand and u people are like, there should be an external factor which must the reason of breakage. Why? Is it necessary to meet with an accident with bus or truck for getting ur claim from your insurance company? In policy there is clearly written that""accidental damage subject to terms conditions definitions that damaged means to damage to the insured product due to unintentional drop or collision of the insured product" screw with your airtel secure plan..

I,

It has been really sad to observe the worst ever services from airtel. I bought an airtel secure plan in the month of apr'17.
I never have been careless in my handling of the phone, you can check the condition of the phone. It is still has same new finish. However, i was never aware that slipping of phone as to be some specific occasion until i heard that my claim has been rejected due to i was standing in my drying room and i slipped due to y carelessness. What a rubbish statement ever...

May i request you to look into concern as after 10 days of rigorous follow up i could register my claim and after 10 days of picking the device, i have been told that claim is rejected. I have not taken this secure services from insurance provider and i dont want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously.

Hoping to hearing from you soon.

Hi,

I have changed my company and my company was kind enough to allow me to take company number along with. I had visited their peninsula, lower parel arc and have submitted all the required documents long back. I have also received new sim card from them, but my new sim card is yet not started.

I have also tried to contact airtel several times from toll free number, mails, complaint option on their website etc. But every time i have received fake promises. Worst part is they keep sending me messages that they have tried to call me on number but i did not pick it up, and there are no miscalls also. When i asked them to provide their number if they are unable to contact me, there is no response on it. Such a shame.

I am using my number for last 8 years and i can not afford to lose this number, if airtel is not interested to help me at least given me consent so that i will change my service provider from airtel to anyone else.

Regards,
Mitesh salkar
[protected]