Airtel Complaints & Reviews

I had requested to permanently discontinue my airtel broadband services to the customer care on the month of june, even after confirmation I was billed for the month of july, I paid the dues even without any internet connection. Again I made a new request for disconnection on the month of july, i was assured this time that I won't be charged for rental services. But I was billed again on 06/08/22 without using any internet services, i literally have no fiber connection with the company but I am still charged.
I have contacted the customer helpline on multiple occasions and have even sent them multiple emails but all in vain. I can't afford to pay the monthly internet charges every month without any connection, they are robbing me in complete daylight.
Please resolve the issue

I know that airtel is providing good network but in our area the network is very slow. They confirm that the airtel had good network for india but not in my area . I recharge my sim every month . My money is wasting .i have contacted to coustmer care my time .they say we have done good network but nothing.

I WORN YOU THAT RESOLVE MY PROMBLEM
OTHER WISE I WILL GO TO CONSUMER COURT AND FILE CASE AGAINST AIRTEL

My self Arunkumar, my Airtel Postpaid number is not working so I contacted Trichy Airtel Store "No.10 Periyasamy towers College Rd, Teppakulam, Tamil Nadu 620002" for a replacement card, as they mentioned "Regarding 3rd party SIM swap for your Airtel mobile number .
kindly send your blood relative to the nearest Airtel store along with the necessary documents.
Documents required:
*Authorization letter in the desired format
* Self-attested photocopies of POI & POA (Aadhaar / voter id/driving license) of customer
* Copy of VISA(mandatory) & passport of customer
* Damaged/Faulty SIM Photo in case of SIM is damaged/faulty.
* POI of blood relative (Aadhaar / voter id/driving license)
Video call to be done in Airtel store with you and your image needs to be captured for validation with Acquisition photo."

currently, I am in Singapore and as per their advice I have sent all the necessary details and documents on May 24, 2022, 11:12 PM,

I have follow up for 2 monthy no action thy said to wait.

On Jul 31, 2022, 10:51 AM I have sent email to Airtel Nodal Officer,

On Aug 1, 2022, 7:45 PM recived email from nodal officer to send my blood relative (Father ) to the nearest Airtel store along with the necessary documents.

On Aug 3, 2022 My father visited the "richy Airtel Store "No.10 Periyasamy towers College Rd, Teppakulam, Tamil Nadu 620002" with all the necessary doumcnets on that day for the name shake they gave the replacement sim card to my father (but not activated till now), I wanted to know how come they can give the sim card on that day itself before that they mentioned two scenarios

For 3rd party SIM swap for your Airtel mobile number [protected]

Scenario 1: They mentioned it will take more than one month to process
Scenario 2: After your call and email I asked my father to visit during that time they mentioned process now changed and asked to do the same process from the beginning

The store representative gave the replacement sim card to my father on 3rd August around 5PM and said it will be activated within 48 hours, as now still the sim card is not yet activated.

Today again my father went to the store and asked why it's not activated they just saying need to check with the manager and it will take some time.

It's really making myself and my father also more uncomfortable by traveling up and down

Manager Suresh : 91 [protected]
Representative : Kalai / Saranya [protected]

I have lost my mobile contact no is [protected] in the month of 30may and due to that i have lost all the sms . Kindly provide from Jan2022 to April 2022 all text sms (incoming and outgoing sms) . Its requried for urgent work . Also i need missed record of Month April 2022 and May 2022 . Please help us to provide this record for my work .Some of sms is very important for banking work and examination record

I got Airtel's Xstream Fiber internet connection on July 3rd 2022. Since then, until today, August 5th, the Internet has not worked for 10 days straight. I paid Rs. 5100 for 3 months and have not got 10 proper days of internet.

The last day that it worked was on July 29th. Since then, till today, I've registered several complaints but they have not resolved the issue, I work from home and need a fast Internet connection to do my work, but it seems like Airtel just won't provide a stable connection.
Ever since I got the connection, there has been at least 4 downtime and disconnection issues. The Airtel local technicians came home and changed the wires at least 3 times, and still the Internet does not work. Each time they come home, they keep moving in and out for 3-4 hours, make a complete mess in the house with cut wires and sellotape and dirty footprints all over the place. Despite enduring all of this, I haven't had 10 straight days of stable internet.

I have a postpaid connection. Need incoming call details history. Kindly share the same as not getting response from airtel store as well

Been complaining to Airtel since a month but no resolution. Every day I get calls from Airtel regarding recharge offers even though DND is activated

Dear sir,
I have been a satisfied customer with (Airtel india) since long time. My mobile number is ([protected]) but i regret to inform you that nowadays i am having difficulty in conversations due to poor network reception. This unwanted obstruction posing lots of inconvenience for me.

In this situation, i would request you to take necessary actions to resolve this problem as early as possible.

Thank you in advance for your kind co-operation with regard to the above compliant

I have paid to airtel bb on 26 July and yet the connection is not installed. Local team is not responding properly. And as per them my area is too far to provide connection though they visited prior to making payment and now delaying connection.
I am talking almost daily with customer care and everyday my call is being kept on hold for more than 30 mins to get a supervisor on call and raise a cancellation request.
Requesting you to cancel the connection and refund me in full.

Sir please lock my SIM card permanently SIM card is lost number is [protected]

I recharge my relative airtel number [protected] on 30/06/2022 but till now no recharge reached same mobile number please take necessary action against airtel company

complain summary

recharge mobile number [protected]
Order Id:[protected]From airtel)
payment method debitcard
bank name kotak mahindra bank
account number [protected]
date of recharge 30.06.20222
via airtel thank app number [protected]

Airtel mintra, sim activation by a aadhar finger print activation, airtel promter above Retailer airtel sim activation duplicate canaction, i am confused, assam All are Retailer not Tramcode, but she is airtel sim activation, other Retailer tramcode share a duplicate finger print. Plz kindly jio sim activation system change. And kindly request for airtel company sim activation process change and sim activation combolsori Retailer photo and finger, register num Otp.

Link by duplicate finger:https://youtu.be/LhzSkDMiZGY

We have registered many complaints regarding the issue with their services some of the SR are mentioned below:
1. SR [protected] was raised on 25th May which was not resolved and closed by your team intentionally.
2.SR [protected] was raised on 28th May which was not resolved and closed by your team intentionally.
3.SR [protected] was again escalated on 31st May which was not resolved and closed by your team intentionally.
4.SR [protected] was raised on 1st Jun which was not resolved and closed by your team intentionally.
5.SR [protected] was raised on 4th Jun which was not resolved and closed by your team intentionally (Technician visited but issue was not resolved)
6. SR [protected] was raised on 7th Jun which was not resolved and closed by your team intentionally.
7. SR [protected] was raised on 10th Jun which was not resolved and closed by your team intentionally.( again escalated for next day but not resolved)
8. SR [protected] was raised on 13th Jun which was not resolved and closed by your team intentionally.
9. SR [protected]was raised on 16th Jun which was not resolved and closed by your team intentionally.( again escalated for next day but not resolved)
10. SR [protected] was raised on 18th Jun which was not resolved and closed by your team intentionally. same was escalated for a week but no resolution
11. SR [protected] was raised on 28th Jun which was not resolved and closed by your team intentionally.( again escalated for next day but not resolved)
12. SR [protected] was raised on 2nd jul which was not resolved and closed by your team intentionally.

but no body is taking any action on the same.
On 27 Jul we asked for disconnection then the Aplete team called us and they asked me to wait for 5-6 days to get the issue resolve . In this period airtel suspended our services as asking for the charges for disconnection also AND asking the bill for last month with late payment charges.

I wish to share my experience with Airtel mobile service when roaming internationally.

I must have used roaming in about 8 countries over the past 10 years. It worked reasonably well, until this trip. in June July 2022.

I bought international roaming for the USA for Rs. 4000 plus taxes. It allowed 5 GB of data and 500 minutes of call (either to Indian phones or local USA phones), and 100 free SMS, as I usually do.

This time I was frustrated because the internet connection was so slow, that it is not practical to use that for anything except WhatsApp.

Whatsapp works. Well not as good as it used to work before in USA or India, it is slow but not frustrating.

Why does it works, when other internet websites like google maps are impossibly slow?
Beat me! there must be some commercial consideration between Airtel and Whatsapp.

Phone and SMS worked fine - whether to India or USA.

In 24 days I have not been able to consume even half a GB of data out of my 5GB quota.

Now using Google Maps for directions or finding locations of places, and addresses is impossible. - something you need so many times in a day. Making restaurant / hotel reservations - is impractical. Forget airline booking, even checking the flight status.

I called the helpline - but it was of no real help. They gave some stupid suggestions like restarting your mobile, or taking out the sim and re-insert. Nothing worked. Then they said that you must be in a remote part of the USA, and that is funny because I am in San Francisco, 8 miles from the city center, in the densest population. Besides in 2015, 2016, and 2017 I used the same airtel connection, same number, same city, visiting the same places all over the city.

Frankly, I have been duped.

Humari bhi pareshni dur karwa dijiye sir ji
Airtel ki pareshn kar rakha hai bahut..
3 saal se complaint, mail, insta, Facebook,
Call
But har baar excuse work.ho raha hai
3 saal se Inka work he ho raha hai..

Airtel India ki ghatiya company hai jo coustomer ko bewkuf banate rehte hai
Service ka paisa le rahe hai sir ji per services nhi mil rahi...
Complaint karo to bus 3 saal se time de rahe hai bus

[protected]
Airtel number
Related
4G
Internet speed issu facing 3 years

Sector 1
Site 303

I am using airtel sim from 8years ([protected]). Suddenly signal lost 3weeks before. I tried to talk with customer care. They are not solved problem. I went to offline store. They said need proofs. I gave my proofs. They are saying owner is different person. They said need that person proofs. They entered wrong details when I took sim may be. I connected my alll banking and all stuff with that number. It's very important to me. Airtel is not help and not investing anything about it

I recharged my prepaid Sim with Rs.699 plan (3GB/DAY) + 56 days prime membership, But unable to activate it on my Airtel Thanks App. The logo is Blurred(claim button) I called many times to the customer care but they didn't have any resolution.

Mobile: [protected]
Attaching the problem with a Screenshot

I am a student residing in Guwahati, Assam. Few days ago, my airtel xtreme fiber connection went off. I wondered why until I saw a message from airtel that services are down due to technical issues and that it'll be resolved by around 8 pm. I felt relieved. I received another text, saying that it is expected to be resolved by 10pm. Nothing. Next day, I got another text saying it'll be resolved by 8 am and then again at 1pm noon. Since then I haven't received one text from Airtel and my internet connection still isn't up yet. Went to the thanks app to raise a complaint(service request), someone called the very next hour. He asked where I lived, I gave him my complete details, but he, without my knowledge, ended the call. i range hin multiple times but didn't recieve. Till now, I have made service request for the third time, again, he didn't answer my call. As a last resort, I rang the Airtel executive who did my xtreme fiber connection. He's a friendly guy (driven by my initial impressions). I told him about the issue, he said its a technical issue and that my connection will be up soon. But it was 2 days already and it isn't fixed yet. 2 days may not seem much for common people. But I am an aspiring student. I have my classes going on regularly, but due to the pathetic customer care service, my productivity has been extremely low. Moreover, cellular data isn't fast enough in my area. Hardly 800KBp/s.

If anyone's reading this from airtel, please help me out.

Regards,
Mrinmay
Loyal customer

I recharged my airtel broadband fibre with Rs 9619 for 1 year in 21st November 2021, which should be valid until 21st Nov 2022. On 26th July I planned to upgrade my plan to 200Mbps for a year so I payed Rs 9821 for benefits like Amazon prime & etc. Then later I came to know from customer care than benefits are given only within a year of connection(I didn't got those benefits in my app) so I asked him to reduce my plan back to 100Mbps. Now the validty for my plan is showing 6 Oct 2023 which is wrong. I payed 202 rupees more ( Rs[protected] my plan should be valid until end of November (more than my previous validity date 21st November). I have called 5-6 times talked to shivam, Praveen, etc this whole week but no corrective action is taken yet. Kindly increase my validity or refund my amount back i.e. Rs9821.

I bought new replacement sim card on April, last week i came to oman for 1 month stay, when i reach muscat airport i got network connection, after i left muscat airport to another area "sohar", i lost the network connection. When i raised the complaint with Airtel, they said issue will be resolved within 1st august 2022, without any further intimation my complaint closed. Today they are telling my sim card damaged due to circuit issue, am not understanding what they are talking, am using iPhone, if circuit issue means how the phone will be in usable condition. I have enough balance and annual pack subscription with roaming pack. My mobile number [protected].