Airtel Complaints & Reviews

Wrong recharge of rs1799

My any sim not working after PORT in jio to airtel
My phone number [protected]

I was searching to change my prepaid to postpaid on app they said that our representative will contact you for kyc and other details but they it without my confirmation, I had nearly 2500/- in my account from which they are telling to adjust only 600/- in 6 months,
I did this for my trip to Jammu but they said it is not work as I did this from app, when I talked to customer care they told to visit store and in store they said nothing is possible now,
They said l got a message from there side but it was after changing it to postpaid l got
Without clearing that it doesn't work if l apply from app
If such things is there than what is the use of app or online site they have to close it so people to store only
I want my refund

I am searching for prepaid to postpaid, l submitted a request they told me that someone will contact you for kyc and other details but they changed it without my proper concent
I am searching as I am going to Jammu where prepaid is not working, I also have nearly 2500/- in my prepaid account, now they are telling that it will not work in Jammu as I did it from app, customer care told me to contact at Airtel store and in store they said nothing is possible as I did it from app and only 600/- from my prepaid account will be adjusted in six months
If there is difference between app/ online and store then why they kept app and online, they had to shut it then people will go to store, earlier also l faced some other problem with Airtel
Only thing is that I want my money back and my phone again in prepaid mode with my full balance money

I am in Qatar, i am using the Airtel Sim ([protected]) with Internation roaming package. Suddently it is stopped the network and shows no service. But while checking in the Airtel App it shows that the package still valid . Please resolve the issue.

Hello,
This is regarding failed transaction on Airtel wallet. I have recharged my Airtel wallet twice on 16th Feb 2022 for amount of Rs 230 (total amount=460) the amount deducted from my bank account but not credited in my Airtel wallet. I checked with my bank & confirmed that that the payment is sent to Airtel.
I wrote this concern to Airtel team & request to solve the issue to get my money but they have not responded me as of now. Now It's more than 45 days & I'm struggling to get my money back. Please see below transaction details.
T2202161600372464708635. &.
T2202161554519940546576
Requesting you to please look into this & resolve the issue

Thank you.
Harshal Patil

My sim stopped from last Thursday.sim is inserted in mobile, but sim card management shows there is no sim in your mobile currently I am uae, my sim validity is until next year
Please assist with this issue

Sir, yesterday i replaced my sim due to network error without any pre-notification.i went to the airtel store to replace the sim, they have charged me 150 rs and have failed to provide me a reciept.

I’m facing internet problems from December 2021 and I’m complaining to customer service department so many times But no response yet
They arguing with me and ended call without any solutions or during conversation

I had recharged my number +91 [protected] with an amount of INR 1199 Transaction number[protected]
Transaction Date- 08/03/2022

The amount was selected by me by mistake as I did not realise that the plan only provided ISD roaming and not outgoing ISD calls.

I then recharged my number with the correct amount. Request you to please refund the amount and deactivate the ISD plan as it is not being used.

Should you require any further assistance, please do not hesitate to contact me..

Regards

The issue that I have experienced was: Airtel Payment Bank - FasTag Deactivation and Refund Issue

[CASE:14371766] - FasTag Deactivate

I want to deactivate my Airtel FasTag due to face some service-related issue. As discussed with Customer Care, I have cut the FasTag and attached for same and requested to provide me full refund (Reserve amount + Balance amount).

I have done this on[protected]. Approx after 1 month, they provide any support and not deactivate my FasTag and not refund my amount. Also, I got email again and again to provide FasTag cut in two pieces while I provide 2 times.

I have email and reminded to much time, but the didn't provide any solution. I have attached all emails in a PDF

It occurred on: 16/02/2022

Deactivate my FasTag as well as refund my amount as quick as possible

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Hello,
I am NIDHI SORATHIYA. My employee number is 2317858. I have joined Airtel from 10th January and my salary is still due till date as my employer is not providing the same. It's been 11 days than, still I didn't get one. I have talked with them very politely, but they are not ready to listen anything. I have already sent lots of e-mails, But no one is responding. TeamLease said that they cannot do anything. And Airtel said TeamLease...

Paid electricity bill
On 7th of March via airtel thanks app utility bill payment and While Paying using Airtel Thanks App the Transaction was successful. My bank has confirmed that the Amount has been paid to Airtel BUT Airtel has not paid YET to the supplier so the bill is still outstanding on my TNEB account.

I am having Airtel Sim card, and the same is with my mother. We got 2 sim card, both from Airtel . Earlier, we used to have the mobile network for airtel, here in dubai . For that we used to recharge the SIM card, so that card will remain active. From last 2 weeks, suddenly the network disappears. It happens with both of our number. We used to have this to receive some critical SMS from necessary services.
We dont know, why the network disappears.

I have subscribe for the unlimited package of Rs. 2999 on 31st Dec 2021 which includes free subscription for Disney-Hotstar. But still not activated on same

I am using Airtel black broadband with 3 mobile numbers bundled in it. Since 2 months Airtel is sending wrong bills with some fake ISD calls in it. The bill shockingly sows numbers of different countries USA, UAE, EUROPE, CHINA, TAIWAN SINGAPORE etc., which is all false. Last month i.e., January to February, they have generated a bill with a huge amount. I have been calling the customer executive consequently since 5 days. I nearly spoke to 25 different customer executives and made them understand that NO ISD calls were made and requested them to investigate the issue. They tried to convince me to pay the bill of fake ISD calls. While I was explaining they said that they are waiving the ISD bill and àpologized. But again I received new bill for February and March. Again it has some ISD call numbers in it. I asked them to investigate but they are saying ok and closing the call. They clearly know that there is some issue at their end and they are trying to avoid it without solving. They mentioned some ISD numbers and asking me to pay. They are not ready to investigate. Please help me with this matter.

I tried to contact via customer mail but they are sending me reply that my mail id is not registered with my cell number (+91 [protected]) there is no customer care number they provided and they are also not taking any request from there Airtel application simply they send error message. I want to resolve this because I couldn't receive any OTP SMS from any bank so I’m unable to use any bank services for any type of payments.

I have done this transaction of 2, 999/- for my mobile recharge of Airtel no. [protected] on 2nd Feb 2022. The transaction was successful from the HDFC Bank to Airtel BHIM UPI and the amount got deducted from my account but the recharge failed. I was supposed to get the refund within 7 to 10days but it has been more than a 1 month and I am yet to receive my refund amount. I tried everything, contacting almost all the points of contact of Airtel and HDFC bank but all I get is the blame transfers on other entities. From the Airtel side I am told that money is with HDFC and on the other hand the bank provides info that it has transferred the amount to Airtel. I am fed up with this nuisance from both ends and this blame shifting game. I have waited enough and now I have no longer patience to hold onto this complaint. I have attached all the proofs of the transaction along with the bank statement with this mail. Please find the attached files and help me get this issue resolved.

I request to get this cleared wherever my amount is pending and refund back to my account .

please find the below screenshots and attachments and complain numbers

HDFC Complaint No: HYDC[protected]
AIRTEL Complaint no : SR CONRC3BLR[protected]

Ph No [protected].
Transaction Date:[protected]:30AM.
Transaction ID:[protected]
Transaction [protected]@mairtel

Below Message received next day morning with amount failed

Hi, Payment of Rs. 2999.0 via Upi has failed. Order Id:[protected]. If money has been deducted, it will be refunded to your account within 7-10 days. Please keep the Order ID for future reference.

Below Same time message received to wait 2hrs

Hi, Payment of Rs. 2999.0 via Upi is still being processed. Order Id:[protected]. Please wait for 2 Hrs. for your payment status update. Please keep the Order ID for future reference.

I had Done a recharge on[protected] of Rs.460 and the Recharge Failed but the Amount Deducted in Airtel Thanks app, Then a Message came that Amount will be Refunded but Not yet Came into Bank Account. I have called All the Customer Call Numbers 400 and 121. But they Didnot do anything to solve the problem, But they keep telling it will be Refunded in a week, from The Last month the same reply is coming from them.

OrderId:[protected]

I have Raised a Complaint on 5th march, And They said It will get refunded on 9th March.
Query No:C4GSP3BLR[protected]

I recently bought an iPhone 12 and my FaceTime and iMessage services are not activating with my phone number also i tried with another airtel number same issue perhaps, yet it’s working fine with my Apple ID. also it working fine with another vodafone and JIO Number

I tried calling apple support to look into it, but all the settings were fine with the phone, also i have restore my iphone from service center but still facing same issue, also i meet a guy in service center he facing same issue with Iphone 12, so it’s definitely a technical snag at the carriers end. Airtel is not updated there carrier setting for iphone 12 Due to this this issue arrives with all iphone12, i have complaint in customer care but no one revert properly they saying its issue from handset end but if there is issue from handset side then all carrier should face same issue but here problem created due to airtel network or there technical issue, .

They said that an amount should’ve been deducted from my account to activate the service, but no amount has been deducted from my account yet as that service is not supported by airtel with handset iphone 12 or may be higher

is this service going to update or should i switch to another carrier? i visted service center they clearly told me that its confirmed problem from airtel end if they don't resolve then change carrier / Network provider.