Airtel Complaints & Reviews

Airtel and its service issues are boundless, we reported network issues Data and voice issue with Airtel, and the ticket was closed without any notification. We raised again, and the network engineer came to track some values and confirmed that there are network issues.

On calling back with customer care and with appellate, they don't have any ETA on fixing the issue. Both Appellate and Customer care at 12118 told that they don't have ETA, and can take more than 90 days or 120 days.

What these people didn't understand is we are talking about no service, where customer cannot even make calls? And when in emergency this issue puts one at risk. Their response on these is so frustrating.

These people need to be sued for such lethargic service.

I got a call from Airtel and they asked me to port saying Rs 299/- plan which includes 1020 minutes Local + STD and 1 GB data for 4G handsets.

Once i ported they have given only 1020 minutes. And dont see the data. When I call them they are saying tha offer was there early not now and cheating.

How do i take it to consumer forum. Airtel employees are cheating.

Sir, Yesterday (22/05/2017, around 10.30PM) I have recharge (online) my no. [protected] thr. Airtel website for Rs.399/- from my PNB card, and similarly from my Yes bank card for same amount, but no recharge done and money deducted from my account both the time,

now I am trying to contact airtel customer service (198, 121, [protected]) but I am not able to reach the customer executive.

Mere name se airtel ke 6 prepaid no. Chal re main 6 mobile no. Se 4 band krwana chata hu quiki muje pta ni ye 4 no. Kaha chal re hai airtel company ye 4 no. Band ni kr ri in 4 no. Ki vajah se main apna no. Airtel main port bi ni kr pa ra maine ye 4 no. Band krne ke airtel store mai kaha per airtel walo ne mna kr diya custmor care no. Per all ki thi custmor care walo ne bi no. Band krne ke liye mna kr diya

Hello sir,
My name is vivek shrivastava and my mobile no. Is [protected]. I am raising a serious concern about faulty billing and service system by bharti airtel.

The details of my case is, earlier i was using b 27 cug 99 corporate plan plus i have activated two 3g internet data packs worth rs. 600/- (500+100) additional with my billing plan.

On march 31st i have placed a request for number portability, i have received a call from airtel customer care and the executive offered a good plan with discounts to me so i shell continue with airtel mobile services.

The new plan offered to me:-
New plan benefits: 3g gprs service (Volume based), 0, 4gb 4g/3g free (After 4gb vbc at 50p/mb capped at 500, post data stop);
Local a2a [protected]@20p, [protected]@30p and national [protected]@50p;
100 local + national sms free per day;
Roaming incoming free;
Isd pack (Arh/brz/chl/ger/kny/mex/sa);
Rs.200 rental discount_6 mth_mnp_ret;
10gb free data per month for 3 months;

With this new offering airtel executive told me that she was deactivating my all earlier plans and additional packages and i will be charged with new plan offering with discount on bill for 3 months.

I have received this sms from airtel :-
Dear customer, effective 01-apr-2017, bill plan for your airtel mobile has been changed from b 27 cug 99 plan to new infinity 549_corp. To keep a track on your data usage, sms datause to 121.

Now i have received a faulty bill with 549/- monthly rental + 500/- internet booster without any discount which was promised.
I have raised a complaint with airtel customer care (Complaint no.[protected] on 12th may-17 to correct my bill, however they have not reverted with any solution. I called them again on 19th may to check the status of my complaint, they again registered an escalation (No. [protected]) and still i have not received any communication on revision of incorrect charges.

Please look it into this and help me.

Vivek shrivastava
[protected]

I am not able to switch to 2g network on airtel in iphones. While i am able to switch to 2g network on vodafone, idea, bsnl, etc...

This results in a huge battery drain. Few days ago airtel purposely pushed a carrier update in my mobile due to which i am not able to switch back to 2g network.

In other networks like vodafone, idea, etc.. User have the option to select between 2g/3g/4g networks in iphone....

How can you mark an open complaint as resolved???

Please see below the entire complaint history???

Also attached the entire response history to my previous complaint.

Stb # [protected]

We had purchased a new hd recording dth from airtel in 2015. After 3 months of recording, we saw that the set top box (Stb) was not recording most of the set channels, and we launched an official complaint with the airtel customer service. When the local field officer contacted us he said that the stb is not available and we have to wait for our replacement. After repeated follow ups and after 8 months of waiting, we were given a replacement by the allocated field officers near our area.

The problem with the second stb was that airtel failed to issue us a new stb in replacement of our defective one which was still under the warranty period. So after 11 months of waiting on the 12th month the 2nd replaced stb started having software update issues. (Attached picture for reference)

We registered a complaint once and it was told that since the warranty had expired we needed to buy a new stb. This was an absolute shocker. We ignored the same and continued with the faulty temporary software update stb since we didn't want to pay another hefty amount.

Now, on 14th april 2017, our stb has stopped working completely and the screen is stuck at zero percent software update. (Attached is the picture as of today 25th april 2017.)

We launched a complaint with airtel customer service agents and i have spoken to so many of them and the names are as below:
Mr. Hari
Mr. Rahul
Mr. Sudarshan
Ms. Priyanka (Twice)
Mr. Arun (Twice)
Mr. Satish
Mr. Jayganesh

Escalation managers: mr. Ananthraj & ms. Shruthi (Twice)

I have never felt so helpless and disappointed at the customer service agents who kept me on wait for an average of 20 mins each person. I have made non-stop calls from 15th april 2017 till today 25th april 2017 and not even one person has come one to check or rectify the stb issue.

We were given local field officers name & numbers (Mr. Vishwanath & mr. Lokesh) and both of them had the audacity to tell us that there is no stock available hence they will not come to our place to even check. The stb needs to be changed and there is no stock, so no use to visit our place. The words they spoke was even more shocking.

Finally on 21st april 2017, i called the customer case and spoke with mr. Jayganesh to take a cancellation request. After 2 days on the 23rd april 2017, i received a call from ms. Niveditha stating that since i have asked for a cancellation, the amount paid as an advance to airtel will not be refunded. I was shocked beyond words at the attitude of this young lady who had no clue why we were cancelling and blaming us for the cancellation.

Immediately we called customer care once again and we spoke with ms. Priyanka & escalation manager ms shruthi once again to take up this matter seriously and to cancel our airtel subscription since we had no connection or tv from 14th april 2017 and no one attended us till date - 25th april 2017.

And i have also informed them that we are leaving on a holiday on 26th april 2017 and will return only on 22 may 2017. So the disconnection of the stb has to be done immediately.

Till date (25th april 2017) no one has come to take up the matter. Or we have not even received one call from any person from the airtel team.

Simply amazed at how airtel is fleecing its customers and holding them at ransom with defective stb and pathetic customer service.

I need my money back for all the torture we had to go through with airtel dth services.

A person has come to my place collected my documents and asked me to pay Rs.2584/- which is 3 months advance rental online. I have paid it and after a week got a call that as there is no ports available, broadband connection is not available and asked me to raise a refund request.

It’s been a month now from the day I raised this request and no proper response from the customer care team and refund is not credited in my account.

Kindly take action against this and let me know when the money will be credited in my account.

The transaction id when I paid the money is[protected]

the ticket no. when I raised a refund request is AOR0e5da2

Also,
This is heights that I get a call now from Airtel stating the reference number is 82399080, when I initially raised the request for refund is cancelled due to no response.
I would need a proof against this that you guys contacted me and without even informing the ticket is closed, You guys just call and say I am sorry will not help.
Same dialogue from everyone “SORRY FOR THE INCONVENIENCE” will not help.

I had complain twice with ref.no PR[protected] and PR[protected] still my number is not credited with 220rs worth of currency.
Updated by Premanand Ronad, May 23, 2017
Phone number to which the currency suppose to be credited [protected]
Date[protected]
Amount Rs.200
Tr. Id :[protected]
do it fast

My mobile number [protected]
Airtel kolkata circle.
Last month i requested for extra data after i exceed the data limit. This month they have auto renewed the pack without asking me. I have no way that i can stop that. Customer care numbers does not pickup and they do not.even have any option in my airtel app.looks like they are trapping their consumers to loot their money.
Thanks, snehashis banerjee

I purchased an airtel sim no. [protected] (west bengal) last year which has funtioned well (throughout India) till last month. For the last 20/30 days the mobile displays "no SIM card" for it. I am not getting any messages and calls on this no. Foe anybody calling to this no. the phone appears switched off.
Kindly resolve the issue at your earliest. I amstaying now in Visakhapatnam, AP.

My registered mobile number is [protected] and my alternative mobile number is [protected] and my fixed land line number is [protected] last month i made a complaint about speed which i was suppose to get 40 mpbs speed which iam getting only 14-15 mpbs speed so i got offer from hathway that i will ge 50 mpbs speed and 40 gb data with monthly rental of Rs.550/- then airtel gave me option of paying 549 with same benefits but today again i got bill of 770 which is not correct and my billing date is last on 25th of this month. So please cancel my Airtel connection both land line and mobile number so that i will port to other service provider soon. Every month i cant call your customer care for wrong billing and again get some small discount. this is waste of time and waste of your time as well.

Regards,
Bhasker Reddy V

Since 4days i didnt get any call from airtel broadband service.. But they collected the installation fee of 500INR..What the hell u doing airtel.. I[censored] cant tell us first.. This is not good to you to keep the customer wait

Sir,
My sim card ([protected]) is mine. But when I registered it to airtel payments bank i saw that it ias owned by sushil das plzz help me to register my name on my sim. So I am facing problems by it. Because phone is mine but sim registered to any other person. I think it is not fare. So plzz try to solve my problem immediately so that i can pay my bills relentlessly

I was using airtel postpaid connection for the past 8 years. A few days back i changed it to airtel prepaid since they claimed to give me great offers. My number got converted to prepaid And i had my previous bill cleared, suddenly after 2 days my number stopped working for almost 3 days. There was absolutely no response from any store or customer care. They had no valid justification as to why my number was suspended. I faced business losses because of this.
And to top it all, the plans that were offered for prepaid, are not yet provided to me. I would like to get a refund of the losses faced by me cause pf the company and the harassment that i had to deal with.

Dear Sir,
Myself subrata from siliguri, west bengal I have been suffering from since 3 months Woth my hell postpaid connection.I have been talked with customer care stores to stop my connection But they do not listen anything just they charged my bill everymonth without any usage any call any net.They provide me 499 rs connection but everymonth i received 700 rs bill is ot not possible for me to pay
Sir i am in big trouble already they charged almost 2000 rs to me but i cant afford this much money so please help me sir.My number is [protected] please.
Thank You
Regards
Subrata chakraborty
Siliguri
[protected]

Hi, am sebin i have a airtel post paid connection having number [protected].. Bcoz of some reasons i coulldnt pay the bill right time.. But i payedit nw.. Sim also lost. But i contacted airtell office, sales executive kottayam dist kerala for getting tht number back.. They are not helping me to reconnect. I feel ashame on your services. So please do the needful things.. My contact number is [protected].. And my mail id paul. [protected]@gmail.com..

Hello,

We are seeing advertisements in airtel DTH while changing tv channels along with channel/program description.

Why airtel have to show Ads on paid services? We have 2440rs for yearly subscription, if airtel wants to show ads either they have to give us free services or 50% discount on the money paid.

I don't agree to see advertisements on paid services.

I tried to contact airtel customer care, but didn't get any resolution on it.

HI,

I have bought one phone from china. Phone works in china fine but in India I get invalid SIM Message. Same phone works well in Thailand as well. I am able to make and receive calls in China and Thailand. But in India I get Invalid SIM message.

After searching interne, I got to know that Phones with Chinese IMEI are blocked in India and you need to contact service provider to unblock these IMEI numbers.

I have bought this phone legally and hence would like to have this unblocked by AirTel s I am using AirTel sime card.

IMEI mumbers are as follow : [protected] / [protected]

Please register these IMEI numbers so that I can use this phone.

In case of any clarification, please call me on [protected]

Hello sir / madam main amravati maharashtra ka rehne wala hai.. Main 1st may ko.. Postpaid to prepare d kw mnp kiya tha to sb tak amravati shegaon naka ke relationship shop ne abhi tak uska prepaid kiya nahi.. Hai... Last 1? Month sr syore visiting nd calling every day kar raha hu per.. Provision ka bahana kar ke.. Phone cut ya call recv nahikar rahe.. Sir.. Main bahut hi frustrated ho gaya hu.. Koi bhi soultion nahi mil raha hai.. Mera no
([protected] rahul bhalekar) hai.. Ummid hai aap logo se.. Ke koi to reply ya solution milega... Please understand my situation.. Pls pls i beg o[censored].. Heartly request... Please sir...