Airtel Complaints & Reviews

I was not getting any network. Called the customer care at 121, they advised me to change sim. I got the new sim and inserted it in the phone slot. I reveied a msg stating "your services have been set. Please restart handset". After restarting i got the network for 2-3 min and again getting a "no service" message. What is the issue. Why do i have to keep running around repeatedly....

I have opted for Porting my Number [protected] from idea to Airtel. I had received my UPC and it got successfully processed on 9-May-2017. I received an sms saying my Porting will take place on 22-May-2017 . Now after my previous network is gone on 20-May-2017 and I insert the new Airtel 4G Sim card in my phone, I am not being able to make outgoing or incoming calls on the new sim Nor even on the old sim. I am stuck without any network connection in my number. This is absolutely a nightmare and a situation that cannot be accepted..i asked for help from the customer care 121 and the store where i got the sim but no one help me..my new sim no. Is[protected]U

Have purchased airtel Top-Up Recharge of Rs. 20/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No:[protected]

Secret Pin:9945065*********

My Mobile No:[protected]

I have complain several time but there network is getting poorer and poorer.

They provide no resolution and networks are week.

They charge us money in return we get nothing.

Sir,

I bought a new mobile phone that required micro sim to be inserted. For this, I bought a new SIM. The customer care people told me that old SIM will work till the new SIM gets activated. Now it's been more than 48 hours that my new SIM has not been activated.

My new SIM no. is[protected]U

I am also not able to use any other apps as well.

Please help......

Mobile no. [protected]
Date of incident: 4th May 2017
Description: We received a truly shocking amount of bill, and only after going through the details came to know that most of the bill is for internet usage for one day only! Further, as far as we can tell, the phone was on wifi most of the day... We tried to check what websites were visited or why the internet got used so much, but there are no details on the website.
We never received any SMS o[censored]sage, or warning, or anything came on the phone.

I have reason to suspect that this billing is completely erroneous. Kindly correct the bill with details of rate per mb and usage details.

Hi,
Airtel have generated a false bill for the unused service for the number [protected] and asking me to pay the dues and also stopping the services for the other postpaid number [protected].

I had bought the Airtel hotspot device on 20th March 2017 and from day one the service was very poor.

I had raised multiple complaints regarding the same.[protected], 75041889 and SR[protected]. I had also requested for disconnection of service as you failed to give resolution.

After disconnection, the amount was refunded successfully on 6th April 2017.

Now, I have been getting frequent calls to pay the bill amount of Rs. 3680 for the service which I have not used.

Also, my other postpaid number [protected] outgoing calls have been suspended for which I have been paying bills regularly. This is affecting my business badly.

I hereby request to take grievance complaint against Airtel and pay the loses incurred. I have been losing my customer and personal calls since the calls have been barred for [protected].

I have raised multiple complaints to their level of escalations [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com and appellate.[protected]@in.airtel.com. They had confirmed they will take wavier on the bill for the number [protected] and resume services for [protected]. But no action have been taken so far.

Kindly help me to get the loses incurred during this period from Airtel.

Regards,
Abhilash B
[protected]

Airtel and its service issues are boundless, we reported network issues Data and voice issue with Airtel, and the ticket was closed without any notification. We raised again, and the network engineer came to track some values and confirmed that there are network issues.

On calling back with customer care and with appellate, they don't have any ETA on fixing the issue. Both Appellate and Customer care at 12118 told that they don't have ETA, and can take more than 90 days or 120 days.

What these people didn't understand is we are talking about no service, where customer cannot even make calls? And when in emergency this issue puts one at risk. Their response on these is so frustrating.

These people need to be sued for such lethargic service.

I got a call from Airtel and they asked me to port saying Rs 299/- plan which includes 1020 minutes Local + STD and 1 GB data for 4G handsets.

Once i ported they have given only 1020 minutes. And dont see the data. When I call them they are saying tha offer was there early not now and cheating.

How do i take it to consumer forum. Airtel employees are cheating.

Sir, Yesterday (22/05/2017, around 10.30PM) I have recharge (online) my no. [protected] thr. Airtel website for Rs.399/- from my PNB card, and similarly from my Yes bank card for same amount, but no recharge done and money deducted from my account both the time,

now I am trying to contact airtel customer service (198, 121, [protected]) but I am not able to reach the customer executive.

Mere name se airtel ke 6 prepaid no. Chal re main 6 mobile no. Se 4 band krwana chata hu quiki muje pta ni ye 4 no. Kaha chal re hai airtel company ye 4 no. Band ni kr ri in 4 no. Ki vajah se main apna no. Airtel main port bi ni kr pa ra maine ye 4 no. Band krne ke airtel store mai kaha per airtel walo ne mna kr diya custmor care no. Per all ki thi custmor care walo ne bi no. Band krne ke liye mna kr diya

Hello sir,
My name is vivek shrivastava and my mobile no. Is [protected]. I am raising a serious concern about faulty billing and service system by bharti airtel.

The details of my case is, earlier i was using b 27 cug 99 corporate plan plus i have activated two 3g internet data packs worth rs. 600/- (500+100) additional with my billing plan.

On march 31st i have placed a request for number portability, i have received a call from airtel customer care and the executive offered a good plan with discounts to me so i shell continue with airtel mobile services.

The new plan offered to me:-
New plan benefits: 3g gprs service (Volume based), 0, 4gb 4g/3g free (After 4gb vbc at 50p/mb capped at 500, post data stop);
Local a2a [protected]@20p, [protected]@30p and national [protected]@50p;
100 local + national sms free per day;
Roaming incoming free;
Isd pack (Arh/brz/chl/ger/kny/mex/sa);
Rs.200 rental discount_6 mth_mnp_ret;
10gb free data per month for 3 months;

With this new offering airtel executive told me that she was deactivating my all earlier plans and additional packages and i will be charged with new plan offering with discount on bill for 3 months.

I have received this sms from airtel :-
Dear customer, effective 01-apr-2017, bill plan for your airtel mobile has been changed from b 27 cug 99 plan to new infinity 549_corp. To keep a track on your data usage, sms datause to 121.

Now i have received a faulty bill with 549/- monthly rental + 500/- internet booster without any discount which was promised.
I have raised a complaint with airtel customer care (Complaint no.[protected] on 12th may-17 to correct my bill, however they have not reverted with any solution. I called them again on 19th may to check the status of my complaint, they again registered an escalation (No. [protected]) and still i have not received any communication on revision of incorrect charges.

Please look it into this and help me.

Vivek shrivastava
[protected]

I am not able to switch to 2g network on airtel in iphones. While i am able to switch to 2g network on vodafone, idea, bsnl, etc...

This results in a huge battery drain. Few days ago airtel purposely pushed a carrier update in my mobile due to which i am not able to switch back to 2g network.

In other networks like vodafone, idea, etc.. User have the option to select between 2g/3g/4g networks in iphone....

How can you mark an open complaint as resolved???

Please see below the entire complaint history???

Also attached the entire response history to my previous complaint.

Stb # [protected]

We had purchased a new hd recording dth from airtel in 2015. After 3 months of recording, we saw that the set top box (Stb) was not recording most of the set channels, and we launched an official complaint with the airtel customer service. When the local field officer contacted us he said that the stb is not available and we have to wait for our replacement. After repeated follow ups and after 8 months of waiting, we were given a replacement by the allocated field officers near our area.

The problem with the second stb was that airtel failed to issue us a new stb in replacement of our defective one which was still under the warranty period. So after 11 months of waiting on the 12th month the 2nd replaced stb started having software update issues. (Attached picture for reference)

We registered a complaint once and it was told that since the warranty had expired we needed to buy a new stb. This was an absolute shocker. We ignored the same and continued with the faulty temporary software update stb since we didn't want to pay another hefty amount.

Now, on 14th april 2017, our stb has stopped working completely and the screen is stuck at zero percent software update. (Attached is the picture as of today 25th april 2017.)

We launched a complaint with airtel customer service agents and i have spoken to so many of them and the names are as below:
Mr. Hari
Mr. Rahul
Mr. Sudarshan
Ms. Priyanka (Twice)
Mr. Arun (Twice)
Mr. Satish
Mr. Jayganesh

Escalation managers: mr. Ananthraj & ms. Shruthi (Twice)

I have never felt so helpless and disappointed at the customer service agents who kept me on wait for an average of 20 mins each person. I have made non-stop calls from 15th april 2017 till today 25th april 2017 and not even one person has come one to check or rectify the stb issue.

We were given local field officers name & numbers (Mr. Vishwanath & mr. Lokesh) and both of them had the audacity to tell us that there is no stock available hence they will not come to our place to even check. The stb needs to be changed and there is no stock, so no use to visit our place. The words they spoke was even more shocking.

Finally on 21st april 2017, i called the customer case and spoke with mr. Jayganesh to take a cancellation request. After 2 days on the 23rd april 2017, i received a call from ms. Niveditha stating that since i have asked for a cancellation, the amount paid as an advance to airtel will not be refunded. I was shocked beyond words at the attitude of this young lady who had no clue why we were cancelling and blaming us for the cancellation.

Immediately we called customer care once again and we spoke with ms. Priyanka & escalation manager ms shruthi once again to take up this matter seriously and to cancel our airtel subscription since we had no connection or tv from 14th april 2017 and no one attended us till date - 25th april 2017.

And i have also informed them that we are leaving on a holiday on 26th april 2017 and will return only on 22 may 2017. So the disconnection of the stb has to be done immediately.

Till date (25th april 2017) no one has come to take up the matter. Or we have not even received one call from any person from the airtel team.

Simply amazed at how airtel is fleecing its customers and holding them at ransom with defective stb and pathetic customer service.

I need my money back for all the torture we had to go through with airtel dth services.

A person has come to my place collected my documents and asked me to pay Rs.2584/- which is 3 months advance rental online. I have paid it and after a week got a call that as there is no ports available, broadband connection is not available and asked me to raise a refund request.

It’s been a month now from the day I raised this request and no proper response from the customer care team and refund is not credited in my account.

Kindly take action against this and let me know when the money will be credited in my account.

The transaction id when I paid the money is[protected]

the ticket no. when I raised a refund request is AOR0e5da2

Also,
This is heights that I get a call now from Airtel stating the reference number is 82399080, when I initially raised the request for refund is cancelled due to no response.
I would need a proof against this that you guys contacted me and without even informing the ticket is closed, You guys just call and say I am sorry will not help.
Same dialogue from everyone “SORRY FOR THE INCONVENIENCE” will not help.

I had complain twice with ref.no PR[protected] and PR[protected] still my number is not credited with 220rs worth of currency.
Updated by Premanand Ronad, May 23, 2017
Phone number to which the currency suppose to be credited [protected]
Date[protected]
Amount Rs.200
Tr. Id :[protected]
do it fast

My mobile number [protected]
Airtel kolkata circle.
Last month i requested for extra data after i exceed the data limit. This month they have auto renewed the pack without asking me. I have no way that i can stop that. Customer care numbers does not pickup and they do not.even have any option in my airtel app.looks like they are trapping their consumers to loot their money.
Thanks, snehashis banerjee

I purchased an airtel sim no. [protected] (west bengal) last year which has funtioned well (throughout India) till last month. For the last 20/30 days the mobile displays "no SIM card" for it. I am not getting any messages and calls on this no. Foe anybody calling to this no. the phone appears switched off.
Kindly resolve the issue at your earliest. I amstaying now in Visakhapatnam, AP.

My registered mobile number is [protected] and my alternative mobile number is [protected] and my fixed land line number is [protected] last month i made a complaint about speed which i was suppose to get 40 mpbs speed which iam getting only 14-15 mpbs speed so i got offer from hathway that i will ge 50 mpbs speed and 40 gb data with monthly rental of Rs.550/- then airtel gave me option of paying 549 with same benefits but today again i got bill of 770 which is not correct and my billing date is last on 25th of this month. So please cancel my Airtel connection both land line and mobile number so that i will port to other service provider soon. Every month i cant call your customer care for wrong billing and again get some small discount. this is waste of time and waste of your time as well.

Regards,
Bhasker Reddy V

Since 4days i didnt get any call from airtel broadband service.. But they collected the installation fee of 500INR..What the hell u doing airtel.. I[censored] cant tell us first.. This is not good to you to keep the customer wait