I purchased an airtel sim no. [protected] (west bengal) last year which has funtioned well (throughout India) till last month. For the last 20/30 days the mobile displays "no SIM card" for it. I am not getting any messages and calls on this no. Foe anybody calling to this no. the phone appears switched off.
Kindly resolve the issue at your earliest. I amstaying now in Visakhapatnam, AP.
Airtel customer support has been notified about the posted complaint.
Verified Support
May 23, 2017
Airtel Customer Care's response Dear Raj,
This is with reference to your post, dated 23 May 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
May 28, 2017
Airtel Customer Care's response Dear Raj,
This is with reference to your post dated 23 May 2017.
We tried calling you multiple times to get additional details to enable us to address your
concern.
However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 05, 2017
Airtel Customer Care's response Dear Raj,
This is with reference to your post dated 23 May 2017 .
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
First of all I had paid my bill in the morning on 8 oct 2017 but the services didnt got resumed even at 8.30 pm on that day . I called the customer care they answered that everything is ok from our end . Now what will a customer do to such an irresponsible answer . Is a customer that free to mock you around . You should be serious towards customers concern.
Now the incovenience caused my me is answered by the senior executive named Shouket that if your services didnt got barred you had not paid your bill . Is this the way a customer is dealt with. No reminder no message no call and straight away my outgoing as well as incoming call got barred . How pathetic on your part that a customer already aggrieved is answered in such an ill manner .
I said i want to close my airtel connection . No appologies from the other end and I am told that by 15 oct my no. Will get disconnected . It seems airtel has got its customers at its brim and they dont need any more . Anyways please dont do this to anybody in future . And I am going yo switch into aircel, atleast they dont talk so arrogantly.
I want an action againt the said customer care executive.i.e shouket to whom I called on 8 oct 2017 at around 8.20 pm.
Please make the procedure of closing the connection faster. And make the refund process of my amount at the earliest.
My alternate no. is [protected].