Airtel Complaints & Reviews

I recharged for 600 into main balance then tried to activate the 549 offer through *121*1# and choosing the offer, I got a message offer will be activated and the 549 was deducted from my main balance on 11/05/2017.
I called customer care and lodged a complaint - ref no CBNRV[protected], update was supposed to be provided by 16th. I did not receive any feedback.

Called up the customer care again on 17th - ref no CBNRD[protected]. A guy picked up the call and was very rude and told me it was my mistake and money will not be credited back. He told me offer was not valid for my SIM, since it is a 3g sim and offer is for 4g sim. If the offer was not valid I should have received a straight message that offer is not valid and hence cannot be activated. Instead I received a message saying offer will be activated within 24 hours. So the solution provided by this guy was to upgrade to 4g sim, if I want to use that recharge which is activated for my number although not valid.

Again gave a second call on the day 17th - ref no cbnrv[protected]. a lady picked up and she told me she cant credit the entire balance at once so she will provide 300 on 17th and rest 249 on 18th automatically. I agreed to it and 300 was credited.

Now it is 18th I have not received the credit.

Its pretty unprofessional behavior, how many times should a person call the customer care? Complaint should be taken serious at once and resolved properly.

3 Executives responded with 3 different solutions. What will a poor uneducated person would understand if this is the kind of response we get from customer care.

1)When will the rest of 249 credited to my balance?
2)

They automatically subscribed any one of the plan and suddenly reduced by balance amount to zero.

If I recharged the amount Rs.50 or Rs.20 or Rs.10. they deducted money instantly and activated any one of the plan.

I am using 6 years of Airtel service.

This is one of the very very worst network in India.

Airtel is Fraud than all other netowrks... Totally irritating...

My number [protected].

Hello,
My Airtel postpaid No is [protected] (Karnataka), I have been on roaming since 02 april 2017.
In Jammu and Kashmir, roaming since 20 Apr 2017.
My No. Was working till afternoon 16 may 217 but now it shows no network ever since.
Spoken to customer care several times but to no avail. They say my No. Is active that means I would be charged till it is inactive. I have tried the sim on other phone, there also it doesn't show any Network.
Spoken to bissma jan at customer care Srinagar (J&K) yesterday with complaint no 76274680 and insha at same customer care with complaint no [protected]. The No. I called Airtel customer care was my colleague's [protected].
You are requested to
Firstly, waive the charges that I have been paying without having any network while other Airtel phones are working
Secondly, if there has developed any prob in the sim then please arrange its replacement at nearest Airtel postpaid office at Ramban, Jammu (J&K) my current address is : Major Heera Singh, Army Camp Cheril, Cheril, Banihal, Ramban, J&K (my contact No. Is [protected])
Thirdly, being deployed in military mission in J&K it is not feasible for me to go back to Karnataka to change the postpaid sim for new replacement nor I can arrange it currently.
Fourthly, if at your level you are not able to do anything, I would request you to raise the matter to highest level. On failing, I would prefer to change the service provider and pay till 16 may 2017 only. Also, I would like to share my inconveniences and unprofessionalism of customer care, who suggested me to buy a prepaid sim of the state as fait accompli without raising the matter with higher up.
Warm regards
Major Heera Singh

I'm already have a 3g sim. On last saturday i bought a 4g to upgrade my sim. Still it not active. When i called costumer care they told me we don't know about that just contact where you are bought that sim card. When i contact the retailer they told me it will activate just wait. I'm​ waiting more than six days​. I have done that the upgrading procedures​ like sim. But it says your request is processing for passed previous 6 days. I just want to upgrade it immediately. What can i do. Please help me...

I made two recharges (One for rupees 159 and one for rupees 20) on my bsnl number on 2nd may 2017 but the recharges not done that day, so i raise a complaint to the airtel payment bank helpline number... They told me to wait for 2 days to get my refund but i didn't get any refund, then i again complaint to the senior person of airtel they again told me to wait for 4 days but still i didn't get any refund and till now i have complained them 4 to 5 times... Each time they replies to wait for 2 or 4 days but do not take any action... And always i am receiving a message from the airtel that your complain has been solved and for 48 hours to reflect the refund in your bank account... But i cant see any refund there... So i request you to please take an action against airtel and please help me in getting my refund

Date of incidence : 17th may 2017 (Between 9:00pm to 9:15pm)
No.: [protected]
Description of incidence: i was coming to home from samaypur badli metro station towards rohini sector 16 by electric rikshaw. I was listening songs using earphone with hands on my hands. Suddenly theif was coming in bike and wrested my mobile phone from my hands. It was enabled by airtel sim no. [protected].

Hi, I tried recharge of 200 using debit card payment from airtel mobile app on May 7th, 2017. Transaction failed for two times, but money deducted. When trying to check the failed transaction status, not able to find any information. Ideally amount should be refunded with in 7 working days, but till today refund is not done. Please help on this problem and provide next step to be taken.

My number [protected]... Airtel deduct balance again and again without my permission. And without click any website airtel activates service on my number.. And the customer care not responding my call and no satisfication... Rs 5, 10, 30, 35, 95 deducts respectively.. I call to airtel again and again but customer care executive pick my call and says hello hello and after sometime cut my call

I take postpaid connection from airtel network and i dont use the sim for 3 months after activation and my sim get missed from me, i reported to airtel customer care and and block the sim now i got legal notice form airtel pay the amount without using the airtel network

why am not used

no network
the worst net work in India

Unfortunately i recharged airtel number [protected].But this is my airtel number [protected] . The recharge amount is about RS-399/- So please solve my problem

I stand to lose over 1500/- on porting from chennai to delhi - my airtel number - as advised by Airtel Store. This is highly unfair rule to fleece customers.

Hi,

Sorry to tell you that, this is the worst experience which i ever had with a telecom company. I was waiting from the last 3 weeks for getting this issue resolved. Really i don't know what is your issue in activating my number. Is this your cheap trick of making me as your postpaid customer or something. All the mobile companies are providing superior customer support and you as a world class telecom company and doing such a rubbish thing to me from so many days.

I would like to make this issue into public attention along with the trailing mails and replies i got from your side, i was suffering from a very serous issue due your mismanagement. If you cant assist me on this, kindly tell the issue and its very feasible forme to contact cyber cell and suit a compliant against this issue.

I am expecting my sim will get activated within 24 hours from now.

I had put a request to relocated my number they say its not fisible to relocated in new place so i told them to disconnect but as my number was distributed i was feeling not to leave my number but i needto cause of non fisibility as told by company officials. Its ok matter end i thought.
But i try to have new connection in new location and they now are ready to give. So i am complainjng about companies behaviour of not providing service when i needed. When i am asking for new connection they r ready to give but when i am asking them to relocated they are not having fisibility. What kind of service is this.

Here is a request i[censored] can provide my number in my new address i would be too much thankfull to you
Yours
Rakesh
[protected]

Hello,
My name is Aquib Rasool
MY number is [protected] and i want my bill details for this prepaid number from Jan 2017 to Mar 2017. Can you please send that in my registered email id with this number.
my email id is [protected]@gmail.com

From last 4 moths we are using 3g or 2g speed instead of 4g, we have spent 450 rs for each 4g connection for 4g speed but we didn't get the speed till now, who will be responsible for this, your customer who paid 450 rs or airtel company who only provide delay service?

We spent our money for better service and 4g speed but we couldn't found anything from airtel. So now we need discount on each cug connection's bill cause we used 3g instead of 4g & still using 3g from last 4 months.

As customer i can understand the situation or procedure for new tower setup, but why airtel company don't know to their customer's work and time?

Why i always write the mail for single issue?

This time i only want the discount of rs 150 for next four to six months, plan of action eta from you & alternate solution for the same.

Dear sir sorry to say that i am totally unhappy with your customer service. They do not sitck to their promise. I had installed broad band on 23/02/2017 which was for 30 gb package but i landed up paying for 50 gb package, i had to pay for that though kept calling them to change the package they woul say yes we have changed your plan but at the end of the month ask me to pay for 50gb. Finally i disconnected the broad band on 22/04/2017 i received an sms onfirmaion for the smae on my registerd mobile but still they have been charging me though i had cleared the previous amount. The cancellation reference number is 81538500. I also wrote a mail to your customer care but to this day no reply. I keep getting sms to pay an amount of 1100 + rs.. From where has this amount come when i have not used it since i have cancelled it. V poor customer service sorry to say so. Will not recommend any one to install airtel broad band

Sir,
I was booked airtel internet connection by 09/06/2017 through your marketing people maniraj his ph [protected] trichy, my address a. Rajendran rs complex 2 nd floor palayam bazar, woraiyur, trichy. When i was given payment time he told me this is rs 999 plan, 16 mbps speed unlimited, but after 1 week 16/5/17 connected time only available 2 mbps here our area he told me i was said dont to connect, 16 or 8 mbps if have connect or otherwise i will complaint your head office i was told him, pls arrange ments for me give requst speed otherwise cancel this line if not take neccessary action, my mobile no [protected] also surrender coz i was more than 8 yrs ur customer monthly nearly or more than rs 5000 recharged per month... Pls reply asap.

My number is [protected].. there has been a problem since few days regarding the sms service! Neither i'm not receiving any sms nor i'm able to send any message.. its very important for me to receive the message, since i've provided my number to most of the important places.

Pl send me a receipt to my email id for the monthly bill made through net banking.[protected] ; 13080090;
Your site is very cumbersome to extract a simple receipt for the payment we make
Vernon Gregory Jacob

I have applied for Airtel Broadband Connection for using Internet at my office twice both the times money has been deducted from Airtel but till now they are unable to provide connection neither credit back my money.

Trying to call the sales person but he is not responding, called his team team lead no respond, called customer care requested to sort this issue but no help provided either.

I am enclosing two receipt of payment deducted, both the time sales team came to my office showed plan full of offer and had technical check after that deduction of money.
1. Attachment1 (Dated 05.10.2016)
2. Attachment2 (Dated

This is shameful AIRTEL and fraud.