Airtel Complaints & Reviews

Hi,

Mobile number - [protected]
Relationship number [protected]

I am currently using above Airtel post-paid number, Kindly note that during may bill period 07th April to 07th May 2017 my data connection has been disconnected by Airtel, when I called Airtel customer care for the same as details below,

Call 01 : As they said, Airtel customer care executive raised complaint for the same & assure that concern department will resolve your issue within 48hrs (Note:- same time in My Airtel App showing 10 GB data is pending / balance to use)
Call 02 : Airtel customer care executive explain the resolution of above complaint is ‘’all data (13 GB) has been consumed & you don’t have data balance in your account’’ (Note: how can Airtel can show uses of 10 GB data within 1 day).
: When I asked details of data uses, Airtel customer care executive answer me that they don’t have any details & ask me to wait till generate the bill. (Note – during the conversation I have informed your executive that I need that bill with proper data uses details & if that bill is not showing properly then I will not pay single amount against billing amount)
Call 03 : Once again I have called Airtel customer care to know about my bill generate / issue time, Mr. Dheeraj (Airtel customer care executive) was there on other side & when I discus my problem with him then he have suggest me to change the current plan. During our telephonic conversation Mr. Dheeraj advised me that following benefit - no need to pay extra charges for new plan changes, I can use 4gb data, Airtel data offer (10 GB @ 100 RS per month ) will be continued without any changes.
Call 04 : Airtel data offer (10 GB @ 100 RS per month) has been disconnected & as usual once again I called Airtel customer care & answer was from Airtel executive is “That Airtel data offer plan will be discontinued automatically if you change your plan & we are unable to help you on the same’’ (Note : I lost 10GB data offer because of Airtel executive wrong information)
Call 05 : Received Airtel Bill on 10th May 2017 & that bill was not showing proper details of my data uses. Again I have called Airtel customer care to know my bill details, Ms. Anmol was there & I explained her again all above matter. As usual she apologise & not able to help on the same. After long conversation she transferred my call to Supervisor Mr. Sandip Dep & same time he also not able give proper data uses details or wave of my billing charges. When I was not happy with his answers he have raised complaint to higher authority & assure that within 3 days I will get a call from that concern department with proper solution.
Call 05 : After 5 days I again called to Airtel customer care to know my above complaint & Airtel executive answer me that Mr. Sandip was not on the floor & you will get call within 30 minutes
Call 06 : No call from Mr. Sandip so again called Airtel customer care & this time executive have different answer that Mr. Sandip has gone for lunch so you will receive call within next 30 minutes
: After 15 minutes I received call from Mr. Sandip so I have asked him about my compliant which he had raised to higher authority but answers from Mr. Sandip is very disappointing which is 1 - If higher authority found that complaint is not genuine, then they will not call you or inform you about the same 2 - Mr. Sandip don’t have authority to follow up with that higher authority 3 - Airtel customer care are unable to give you proper data uses details or wave of my billing amount. 4 – Please send email to customer care & only they can help you on the same.

During my last call with Mr. Sandip Dep, while I am complaining above situation which I am suffering from last month & at the same time of our conversation he was laughing on me which is unprofessional, when I have showed some anger on him then he was like i[censored] talk rudely with me then am not gonna help u or listen your complain also he will disconnect the call & next time I will not get help from his side. He don’t have any idea how to talk with a customer.

Since the time i have converted my post paid airtel no. to prepaid, i am not able to recharge it online. This is very urgent. I have complained about it twice in this 4 month period. They just say that they have registered complaint and they will
I see what is happening but it doesn't happen that way. And moreover I just did this two time. It is very tough to find their complaint no and talk to a representative directly. When ever I try to recharge it says enter a valid mobile number.
I have been facing this issue since 4 months.
Please resolve the issue .
Please help asap.
mob no : [protected]

Getting call from this number [protected] again and again and saying aap se baat karni hai, please take some corrective action.

Dear sir,
Kindly consider the following stated matter, and do the need-full.

1. Recharge date and time :22/05/17 9:50pm
2. Recharge amount :399
3. Correct number :[protected]
4. Wrong number :[protected]
5. Website from where recharge was done :airtel app (Airtel18/pb/prepaid txn#[protected]
6. Alternate contact number [protected]
7. Reference sr pr[protected] and complaint no. [protected] (Mr. Sagar), he assured that the matter will be sorted out and i have to e-mail it at [protected]@in. Airtel.com, but till now i have not received a positive reply.

Best regards
Kapil arora

Hello!! are you going to listen to your customers their are many customers who have given complain on similar topic but where is the reply from your side. Its not gonna work it was such a nice channel if you think that cartoons are made only for kids then you are wrong we all deserve to see our favourite shows yes we can see through internet but what about the people who don't have access to it. Please add animax back to airtel please it's a request we all customers need it please put it back please.

I am online recharged by paytm for [protected] airtel number. But payment received from your side. So please refund of Rd.349 to my account. Get me back as soon as possible.

Transaction id #[protected]
Transaction amt: rs 349.00
Transaction mode: airtel app
Date of transaction: 20/05/2017
Handset: 4g
Sim: 4g
Mobile# [protected]

Dearsir

I have a 4g handset and a 4g sim then why i did not receive 1gb per day on airtel app transaction of 349.00 (Transaction id #[protected] done on 20/05/2017.
Now they are saying that you will not get 28 gb but only 1gb.
This is pure cheating because airtel app clearly said recharge of 349 gives unlimited call and 28gb data for 28 days for 4g handsets with 4g sim.

It is a fraud and this kind of cheating forces a person to port
I hope they notice this and attend to my grievience
Thanks

A. Chadha

[protected]

Alt # [protected]

I have bought a new airtel sim card on 16.05.2017 and submitted all the required documents but it is still not activated. Please guide me what to do.

Dear Sir/Madam

This is to bring to your attention that I have been holding the Airtel Prepaid number [protected] for more than 11 years now, residing in Bhopal. I recharged it for 200 INR before leaving for abroad in December 2016. My mobile had been showing inactive status all this while. Today (23rd May 2017) when I called up the AIRTEL customer care in India following an international recharge, they told me that this number was no longer allocated to me. I was constantly assured by airtel that this number belonged to me till 2031. The sim is still with me and they allocated this number to someone else without even notifying me or taking my consent within a period of less than 5 months. This number is registered with several confidential institutions including my banks and such a behavior from AIRTEL is highly objectionable. I therefore request you to help me get this number back ASAP.

I was not getting any network. Called the customer care at 121, they advised me to change sim. I got the new sim and inserted it in the phone slot. I reveied a msg stating "your services have been set. Please restart handset". After restarting i got the network for 2-3 min and again getting a "no service" message. What is the issue. Why do i have to keep running around repeatedly....

I have opted for Porting my Number [protected] from idea to Airtel. I had received my UPC and it got successfully processed on 9-May-2017. I received an sms saying my Porting will take place on 22-May-2017 . Now after my previous network is gone on 20-May-2017 and I insert the new Airtel 4G Sim card in my phone, I am not being able to make outgoing or incoming calls on the new sim Nor even on the old sim. I am stuck without any network connection in my number. This is absolutely a nightmare and a situation that cannot be accepted..i asked for help from the customer care 121 and the store where i got the sim but no one help me..my new sim no. Is[protected]U

Have purchased airtel Top-Up Recharge of Rs. 20/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No:[protected]

Secret Pin:9945065*********

My Mobile No:[protected]

I have complain several time but there network is getting poorer and poorer.

They provide no resolution and networks are week.

They charge us money in return we get nothing.

Sir,

I bought a new mobile phone that required micro sim to be inserted. For this, I bought a new SIM. The customer care people told me that old SIM will work till the new SIM gets activated. Now it's been more than 48 hours that my new SIM has not been activated.

My new SIM no. is[protected]U

I am also not able to use any other apps as well.

Please help...

Mobile no. [protected]
Date of incident: 4th May 2017
Description: We received a truly shocking amount of bill, and only after going through the details came to know that most of the bill is for internet usage for one day only! Further, as far as we can tell, the phone was on wifi most of the day... We tried to check what websites were visited or why the internet got used so much, but there are no details on the website.
We never received any SMS o[censored]sage, or warning, or anything came on the phone.

I have reason to suspect that this billing is completely erroneous. Kindly correct the bill with details of rate per mb and usage details.

Hi,
Airtel have generated a false bill for the unused service for the number [protected] and asking me to pay the dues and also stopping the services for the other postpaid number [protected].

I had bought the Airtel hotspot device on 20th March 2017 and from day one the service was very poor.

I had raised multiple complaints regarding the same.[protected], 75041889 and SR[protected]. I had also requested for disconnection of service as you failed to give resolution.

After disconnection, the amount was refunded successfully on 6th April 2017.

Now, I have been getting frequent calls to pay the bill amount of Rs. 3680 for the service which I have not used.

Also, my other postpaid number [protected] outgoing calls have been suspended for which I have been paying bills regularly. This is affecting my business badly.

I hereby request to take grievance complaint against Airtel and pay the loses incurred. I have been losing my customer and personal calls since the calls have been barred for [protected].

I have raised multiple complaints to their level of escalations [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com and appellate.[protected]@in.airtel.com. They had confirmed they will take wavier on the bill for the number [protected] and resume services for [protected]. But no action have been taken so far.

Kindly help me to get the loses incurred during this period from Airtel.

Regards,
Abhilash B
[protected]

Airtel and its service issues are boundless, we reported network issues Data and voice issue with Airtel, and the ticket was closed without any notification. We raised again, and the network engineer came to track some values and confirmed that there are network issues.

On calling back with customer care and with appellate, they don't have any ETA on fixing the issue. Both Appellate and Customer care at 12118 told that they don't have ETA, and can take more than 90 days or 120 days.

What these people didn't understand is we are talking about no service, where customer cannot even make calls? And when in emergency this issue puts one at risk. Their response on these is so frustrating.

These people need to be sued for such lethargic service.

I got a call from Airtel and they asked me to port saying Rs 299/- plan which includes 1020 minutes Local + STD and 1 GB data for 4G handsets.

Once i ported they have given only 1020 minutes. And dont see the data. When I call them they are saying tha offer was there early not now and cheating.

How do i take it to consumer forum. Airtel employees are cheating.

Sir, Yesterday (22/05/2017, around 10.30PM) I have recharge (online) my no. [protected] thr. Airtel website for Rs.399/- from my PNB card, and similarly from my Yes bank card for same amount, but no recharge done and money deducted from my account both the time,

now I am trying to contact airtel customer service (198, 121, [protected]) but I am not able to reach the customer executive.

Mere name se airtel ke 6 prepaid no. Chal re main 6 mobile no. Se 4 band krwana chata hu quiki muje pta ni ye 4 no. Kaha chal re hai airtel company ye 4 no. Band ni kr ri in 4 no. Ki vajah se main apna no. Airtel main port bi ni kr pa ra maine ye 4 no. Band krne ke airtel store mai kaha per airtel walo ne mna kr diya custmor care no. Per all ki thi custmor care walo ne bi no. Band krne ke liye mna kr diya