| Address: Jaipur, Rajasthan, 302018 |
My name is Sumit Badaya and I am from Jaipur, Rajasthan.
My Airtel prepaid number is [protected].
Today, on 21st May 2017, I recharged my number with Rs.348/- from paytm. The recharge was successful, amount got deducted from my bank account. After recharge, I got an SMS from Reliance as follows:
"Dear customer, this RCV cannot be used in conjunction with your current plan". The 348 plan was not activated on my number.
I didn't get any refund to my bank account.
Kindly look into the matter and either give me refund of Rs.348/- or activate the offers mentioned for Rs.348/- plan on my number. Please do the needful ASAP!
Jun 28, 2017
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
May 22, 2017
Airtel Customer Care's response Dear Sumit,
This is with reference to your post, dated 21 May 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 28, 2017
Airtel Customer Care's response Dear Sumit,
This is with reference to your post dated 21 May 2017.
We tried calling you multiple times to get additional details to enable us to address your
concern.
However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I recharged for Rs.749-56GB.
But I was recharged only for 5GB.
What about the remaining?
I needed a reply or recharge my account.
Just give details about the internet recharge.
I need to know whether my remaining GB will get added or not.
Do this asapiee