Airtel Complaints & Reviews

Hello,

Last week, i did a recharge for my customer of rs 349 in which we get unlimited data/call for a month. During initial submission, i got message that it is unsuccessful so it asked me to try again and i did it.

After few mins, i saw that rs 349 was deducted twice and customer also got message twice but he got the benefit for only single month.

Customer did not pay for another recharge because he said its not a mistake of him.

However its not my mistake too.

I called to customer care, sent message over twitter too but there is no resolution.

What should i do now?

Hi rajesh,

For your information can you check my all call details to airtel customer care and emails.
? I told first attempt i am able to browse after that it will disconnect so because of this i am not able to connect to internet and do any task.

Second point so many guys called from your team and explained different different solutions. One of them is that 199 recharge is for 4g but your is 3g handset so we will convert and give 3g data but after that no information from them and same issue. For 349 recharge also they told same thing for your information i recharged all packages from my app which was for 3g data set.
You are telling i used conteneous data on your mentioned date
. I dono what you are telling am i mad to complain you for 1 and half months without issue? Dear rajesh try to resolve issue and don't make customers frustrated of your wrong messages. Some 2 emails back sonali told upgrade to 4g sim as we spoke but thing is that she didn't spoke to me regarding this. See how you guys give wrong info itself and make false statements.

Please can anyone in your team genuinely solve this problem?

I am going to escalate this to tri centeal government department about your wrong info

Rajesh i suggest you learn how to speak with customers who has issues and try to resolve then doing some false statements and blaming customer

Thanks harsha

On 8 jun 2017 6:37 p. M., appellate. [protected]@in. Airtel.com wrote:
Dear harsha,
Greetings from airtel!
This is in reference your email regarding sim swap related concern for your number [protected].
As discussed over the phone [protected], i have verified your account details and i would like to confirm you that your number is active and all services are fine from our end.
Hence, i request you to remove and re-insert the sim or try the sim with different handset. If the issue persists, please write back to us, so that, we may further follow up on the same and work towards resolving the issue from our end.
Further, still if you are face same issue, i request you to visit the nearest airtel relationship center (Arc) and submit the documents mention below, in order to get a duplicate sim for your number.
Photo copy of address proof
Photo copy of identity proof
Please be informed that to know the nearest airtel relationship center (Arc), i request you to send an sms as arcpincode to 121 and you will get the details through sms.
Regarding daily 1gb data benefit related, i have verified your account details and found that, there has been continuous data usage made in your number on 18/05/2017 after 11.00 pm to 19/05/2017 12.20 am data benefit has been has been already consumed from your end.
Our effort has always been to provide enhanced customer experience.
Customer touch points:
Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.
Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.
Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Rajesh
Bharti airtel limited

— original message —
From: harsha. [protected]@yahoo.com
To: harsha. [protected]@yahoo.com;appellate. [protected]@in. Airtel.com
Cc:
Sent: 08/06/2017 05:51:18 pm
Subject: re: fw: re: unable to use internet

Hi sonali,

You have not discussed with me saying to upgrade to 4g sim and why you are mentioning in email saying as discussed and please upgrade and all.

For your information i have recharged 199 rupess data pack and its for 3g/4g so i have recharged it and still i am unable to use internet. I am asking for this issue and whats next step for this issue. But you are suggesting for 4g sim to upgrade that is for next step but tell me what i should do for this 199 recharge which was for 3g/4g and i have 3g enabled handset and not 4g enabled. Please check this issue and resolve. If not revert my last 2 recharge amount i. E 349 and 199 and i will think later what action needs to be taken.

The rechrage amount doesnt come from anywhere its hard earned amount so dont give suggestion to upgrade and all but first tell me about issue and resolve this and give back my recharge amount as i am not using internet for last 1 and half month even though recharging for this.

Awaiting for your reply

Thanks,

Harsha

—

On thu, 8/6/17, wrote:

Subject: re: fw: re: unable to use internet

To: harsha. [protected]@yahoo.com

Date: thursday, 8 june, 2017, 11:29 am

Dear

Harsha,

Greetings from

Airtel!

This is

In reference to your mail informing us about that you are unable to use internet on your airtel mobile number [protected].

As discussed over the phone on

[protected], i would

Like to inform you that please upgrade your sim to 4g sim to use 4g services.

1. To get a new sim, please

Visit the nearest airtel store along with the handset and existing/old sim.

2. No documents are

Required.

3. To activate the

Sim:

A) send sms from existing/old

Sim

Sms format: sim20

Digit sim number to 121

B) reply with 1 to confirm sim

Change.

C) once the signal goes off from

Old sim, insert the new sim.

4. Activation tat is 4

Hours.

5. Sms services will be blocked

For 24 hrs after sim activation to safeguard any misuse of the number.

6. Balance & validity will

Be carried forward to new sim.

7. Old sim will be permanently

Deactivated, all contacts and messages will be lost.

8. Sim

Charges:

A) for 4g cities, sim is free of

Cost.

B) for non 4g cities, sim charge

Is rs. 25.

We value your

Trust in airtel.

Our effort has

Always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.

Thanks for reaching out to

Us.

Customer

Touch points:

Level 1:

Customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2:

Nodal team: nnodalofficer. [protected]@in. Airtel.com and (+91 [protected]), working hours:9:30 am to

6:30 pm, monday to friday.

Level 3:

Appellate authority: appellate. [protected]@in. Airtel.com and

(+91

[protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please

Visit our website www.airtel.in for a range of products and services.

Yours sincerely

Sonali m

Bharti airtel limited

Dear team,
3g 4g speed of airtel so poor at bijoliya location

Network - airtel
Reason - net speed not provided
Location - bijoliya bhilwara rajasthan 311602

65% people 3-4g net recharge of airtel in our area but airtel ignore about that and providing poor facility to all...

I have loss my money under recharges...

So poor service i have received from airtel...

Why we are pay to airtel for net charges.

So many people move to jio and other..
Pls provide required facility to me and my area people

Pradeep jain
[protected].

I have paid march month bill of rs.816/- by cheque no. 280186 dt 19.4.17 and amount credited to airtel account on 28/29.4.17 and having acknowledgment for the same and paid april month bill of 903/- vide cheque no. 280290 dt.20.5.17 and also having acknowledgment. But still, airtel people are harassing for payment of march and april bills. I have emailed the acknowledgment to them twice. Inspite of this they are making calls every day to my mobile asking for payment and disturbing my peace. I request them to immediately disconnect my fixed line number [protected] immediately.

My no is [protected]. I cant sms to any number from first, when i take this this sim (3 to 4 years ago). I was complained regarding this at that time, but no result.

Now i want do sms, but cant. Again i was raise a complain on[protected], complain no. Rprov[protected], that executive give me[protected] within 1pm, to solve that problem, but not solved.

I was called again again 4 time, another complain no give me. No. Clsms[protected]. That executive name swapna again give me another date, that[protected], but not solved that problem.

Again i was called on 5th june, again give me another date, but not solved, this executive name pradip.

Till now not solved that problem

Plz my request is take action of my sms problem & also that all excutive who give me wrong information, and waste my time, harass me again and again.

Dear Sir/Madam,

SUB:Issue of Duplicate Prepaid Sim card of Airtel :

With reference to the above subject, we have lost the sim of mobile No.[protected].
So we request you to issue a duplicate sim for the above mentioned mobile number.

Thanking You,

Your truly,

Ashish Chaurasiya

Ref. no, [protected]GABLBLPGO dt. 08/06/2017. i was recharge my mob. [protected] . but on my a/c. paid two time Rs. 250/-. I request to you pl. refund Rs, 250/- on my a/c.
Thanks.
Yeshwant G. Deshpande
Indore(M.P.)
My alternate no. is [protected]

I cancel my post paid mobile number (# [protected]) on april 14th via request number 75526134.

But i see you are still charging bill for it. As i had an auto payment mode, you are charging from my credit card every month.

Please stop doing these kind of monkey business and return my amount immediately.
Regards
Narayan chandra sau

Hello sir,
I use airtel (Pune) but as i got transferred to delhi had to opt for porting to airtel (Delhi ncr). The first instance i had been to the airtel store (Nirman vihar, near metro station, delhi) on 2nd week of march. They denied, saying porting is not processed as there are some problems. Thinking i had no other option i was leaving when i came to knowfrom one of my friend who did porting. I called the customer representative, he said porting is done go back to the store and say him again. Did the same. Got registered. The store person took 100 rs and said will be done in the next 7 days. Max (8april). I didn't see the new sim work. After 10-15days called the custommer representative again and asked for the status. He said it has not done from the store's side. I was like what? Both belongs to airtel. Right? So why are you playing the blame game? He said g to some other airtel store (Sahara mall, gurgaon). After resisting i went because it was a roaming sim and i was charged a lot. Difficult for me to afford. They said it will be resolved within 3 days. Waited for 10-15 days again, then called the cs again, they said it wws again not updated from the store's part. I was ridiculed. Because it had already been 1 month. I talked to the customer representative again. They insisted again this time it will be finally resolved. I went to the store again they behaved as if they dont have my form. They did all the whole process again. They said will be resolved within a week. A week passed. I called the store person sagar. He picked and said will update u in 10-20mins if not wrong. I tried calling that day he didn't receive. Next day same situation. He didn't pick up. I called the cs complained about it. Then immediately sagar calls. Saying even they dont know how long will it take. I mailed a few airtel people that day and also before. All came up with fake assurances that it will be resolved within a day, two days, etc. I called again. He said it will be resolved by 5th june if not wrong. Then again it was not resolved i keep calling and they keep stalling. I called even today. He said i dont know about it. It was not done on the store's part. He insisted me ti visit the pplace again. Okay, i cant visit again. I stay in delhi i work in gugaon, it takes me 2:30 hrs to travel from delhi to gurgaon and 5hrs total. My work time is 9-6 by the time i leave from office and reach airtel store they are already shut. Surprise. So i can't risk of stalling my work for something i dont trust anymore. I have done the same thing muktiples times, they are not responsible and why would i keep travelling. My complaint in these days whatever expense i have occurred due to roaming charges who is goong to reimburse because it is npt my fault. Why shall i bear these charges and i have no idea how much more it is going to take. Airtel, worst service possible received. Thanks.
I want airtel to pay my expenses. What i have incurred because of them. I would have chosen any decent plan and might not be having so muvh problem. Now i have to think before making a call. Roaming it may cost much. Airtel has made me helpless. Cant call anybody. And internet too is worse. They call it 3g but works at 30-35kbps speed and in my village tata docomo gives a speed of 80-90 (2g) i compared the speed against jio even. Pfa for all the relevant photos or documents.
Preetish gautam dehury
[protected]
[protected]@gmail.com

[protected]
Mera number hai...

Vodafone se airtel mai port karwaya...
Nuksaan hi kiya...
Internet chalta nhi...

Pichle 2 din se balance dalwane ki koshish kr rha hu woh bh nhi ho rha...

Landlines pr mtnl ya bsnl pr call nhi ho rahi...

Pareshan ho gya hu...
Custmer care number nhi milte...

Hell...

Pls contact with me as soon as...

I want to make a complaint about a manager who works in the airtel express located in indra nagar # 25, 7th cross, 2nd main, indiranagar i stage, bangalore. Near bda complex, and his name is sharath what kind of managers do you appoint who don't even how to talk to a customer
He has a request for a duplicate sim 3 days back and it was not activated everytime i when he just kept telling 2 hours today when i called him i was really angry he just told on my face that it cannot be activated do what you to do
Is that the way you treat a customer?? Worst experience ever had. Thanks to airtel express.

Respected sir/madam.

Greetings for the day...

I have an air tel connection. My number is [protected]. My last payment is due. I went to pay the bill amount, they told me that your number is disconnected. And they told that i have to pay 250/- rs. Again for re activation. So my concern is i am ready to pay my due amount, so why should i pay again re activation fees.? This number is very important for my professional purpose. And after clear my payment i want to shift from post paid to prepaid

I don't want to shift to any other company from air tel.

So this is my humble request please look after into matter.

I will be thankful to you.

Thanks & regards.

Vinayak pandya

[protected] & [protected]

Nadiad...

I bought 4g sim for my existing 3g number 2 days back from an airtel store in kanchipuram, tamilnadu.
I was said by the person in the airtel store that it will get activated exactly the same time, the next day.
As she said the network signal was received the next day. I did not do anything nor did I receive any call for activation. It happened by itself.
The problem is, Call service is activated and working but message service not activated. How to resolve

With reference to account no airtel broadband account no. [protected]

As i requested for new connection. Technical engineer came to my venue and checked the dp and said we can't give a connection as it is full. My installation cheque was presented by airtel and refund is still pending. Kindly request you to refund my inr 500/- at the earliest.

Contacted several times but no response.

I'm outside india now and i need the barring password to activate my outgoing calls. Please send me the password earliest since i'm coming back to india and i need it urgently.how to resolve this prbm if i am using this sim in gulf county what is way to stay connected with airtel always

My mobile number is : 0091 [protected]

Thanks

Hi,

I am dinesh from nathapalayam, a village near tiruppur district in tamil nadu. We have a industry in our place with workforce of more than 2000 people and a village had a population of 5000 people. We don't have a airtel tower in our location. Even i tried reaching open network through mail but no response. I myself the director of thr company, we are ready to provide the land. Please take swift action to setup the tower.

Because people coming from outside are finding difficult without the tower.

Dear Sir/Madam

I am post paid account holder with MDN [protected] last two years, I
haven been facing GPRS related issue from last 4 month on one
particular location Village- kanwarpur, Post -Shekhanpur, Tahsil
Lambhu, district sultanpur pin-222303.

I hardily get Edge network that two either uplink is not working or
have downlink issue, there is no 3g and above network in this area,

I did called customer care 121 in the month of may and registered
complaint about GPRS issue even i got call from network team to know
the issue stating that they will call back once issue is resolved . on
3rd of June again i called 3 times on 121, first time my call was
disconnected my the agent. second time another agent transfer my call
to ivr. third time i insisted for supervisor he too disconnected my
call on hold

on 5th of June i got call on my alternate no [protected] from Airtel
asking sir you have placed request to close your services. any way i
asked to cancel the request since i have not made any such request

I called back customer care 5th June to 121 to know how you have
placed request to discontinue my services also asked for supervisor
but none have attend the call however the agent said you will get call
back from our supervisor which i am still waiting

Sir its humble request kindly play the calls which i have made to 121
and do the Justification i know have not requested for disconnection .
this has been done my one of your customer care agent also please
solve my GPRS issue too.

I am holding 2 sim from airtel, recently from post paid to prepaid taken a request paying all the due amount. Got my prepaid sim too but the service was not activated visited the store 2 time but no resolution. Called the customer care number, after listening to the issue a agent laughs on call and the second agent places me on hold for no reason and disconnects the line. Not sure i am a customer or they, if someone have prepaid number guess this is the way airtel treats. Disappointed to the core.

I have paid march month bill of rs.816/- and having acknowledgment for the same and paid april month and also having acknowledgment. But still, airtel people are harassing for payment of march and april bills. I have emailed the acknowledgment to them twice. Inspite of this they are making calls every day to my mobile asking for payment and disturbing my peace. I request them to immediately disconnect my fixed line number[protected].

My naam is mannaram. Dob.14/07/1992. Add.-v. P. O.-phirwansi, tehsil-ladnun, dist-nagaur (Raj) 341303. Please sir i lost my airtel sim card please closs the my sim card no.-[protected]. Band karne ke baad mujhe informe karna sir is no. Par [protected]